Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/07/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Debt Recovery Solutions has reported a collection to my credit. This account for $165 is unknown to me and should be deleted once and for all.

  Business Response

  Date: 09/08/2022

  Hello,

   

  We are in receipt of this recent complaint in our office. After further review, it seems as though we have sent several notices to your residence notifying you of this bill in our office. We have also sent validation of this debt to your residence back in May, 2022.

   

  We encourage you to contact our office at ************ to discuss further. Your account number is ********.

   

  Thank you,

   

  Debt Recovery Solutions, LLC

  Customer Answer

  Date: 09/08/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   

   I do not accept this response. This account was previously deleted after verifying there were no services rendered at the time or place that is claimed  I did not live in the state to be visiting the hospital or medical provider that this collection is claiming. I am requesting it be deleted once and for all. 

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************
  
  
  
  
   
  

  Business Response

  Date: 09/12/2022

  Hello,

   

  We are in receipt of your response. After further review, our office has decided to close your account in our office and send back to our client. We will also be removing the tradeline from your credit report.

   

  Thank you,

   

  Debt Recovery Solutions, LLC

  Customer Answer

  Date: 09/13/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *************************
  
  
  
   
  
  

• Initial Complaint

  Date:09/07/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  08/2022 I realized a collection account from Debt recovery when I checked my credit report. I never received any documentation from them and the Company they say I owe has no knowledge of this when I called. I would appreciate this removed from my credit report.

  Business Response

  Date: 09/08/2022

  Hello,

   

  We are in receipt of this recent complaint. After further review, it seems as though our office sent an initial notice in August to your residence and we never heard back from you. We have requested supporting documentation to be sent to you to validate this debt.

   

  Once received, please contact our office at ************ to discuss further.

   

  Thank you,

   

  Debt Recovery Solutions, LLC

• Initial Complaint

  Date:09/06/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The basis for my dispute Debt Recovery Solutions, LLC,*****************************,DRS,****************,$482 - was required to notify me prior to 05/08/2022, or no later than ************************************** about reporting derogatory info. to Equifax, Experian, and Transunion In section 603(p) 15 U.S.C. ss 168s-2(a)(7)(A)(I); The notice required under subparagraph (A) shall be provided to the customer prior to, or no later than 30 days after 05/08/2022, furnishing the negative derogatory information to a consumer reporting agency described in section 603 (p), 15 U.S.C. ss 1681s-2(a)(7)(B)(I). Plus broke commercial law under UCC ***** that all notices were timely and properly given by dated certified mail receipt. They were not met. I asked for documentation & received no response. Also, DRS" failed to give me my ************** five days prior to placing this derogatory item on all of my credit reports, per Section *************** 809, which is $1000 per violation and the *********** allows treble damages.Under 809. Validations of date and Mini-******* under Section 807(1)Debt Recovery Solutions, LLC,***************************** failed to send me my initial communication before placing this alleged derogatory status on my credit reports further violating the ***** I understand that according to the Fair Credit Reporting Act, failing to provide this notice can result in a penalty up to $2500 and can be enforced by the **** and that my state attorney general can also enforce this with a $1000 penalty as well.I attached a copy of the law and the actual document from the federal reserve DRSis held liable as well for defamation and in the *********** a creditor is who collects their on debt is considered a debt collector under FDCPA. ***** v. Heard 980 S.W.2d693(***.App-*********** **** reh.den.) citing ************************** 9** ****** *54(***.App-****** **** writ dism'd w.o.j.) RESOLUTION I will if the account is not taken back and removed from any and all credit bureau rep

  Business Response

  Date: 09/08/2022

  Hello,

   

  We are in receipt of this recent complaint. As this account is no longer being worked in our office, we encourage you to contact ******** ***************** LLC at ************, OPTION 4 to discuss further.

   

  Thank you,

   

  Debt Recovery Solutions, LLC