Collections Agencies
Debt Recovery Solutions, LLCComplaints
Customer Complaints Summary
- 366 total complaints in the last 3 years.
- 104 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:02/12/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Delete this account from my credit report because I do not have a contract with debt recovery solutions with my signature. They did not send items as requested to prove they have been assigned to collect a debt from me or the contract as inquired. Delete this account.Business Response
Date: 02/12/2024
Hello,
We are in receipt of this recent complaint. Kindly provide your DRS reference number and we can locate this matter for you to assist. If you do not have this, kindly provide your full name and the last 4 digits of your SSN.
Thank you,
Debt Recovery Solutions, LLC
Initial Complaint
Date:02/05/2024
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with ***** EMERGENCY PHYSICIANS. I do not have a contract DEBT RECOVERY SOLUTIONS. Any debt purchased by them is not legitimate. We have not been provided any original contracts or proof that we are responsible for this debt, and we dispute it.Business Response
Date: 02/09/2024
Hello,
We are in receipt of this recent complaint. After further review, you do not have a contract with our office,however, you did have a contract with ***** EMERGENCY PHYSICIAN, who works directly with our client ***************, LLC. **************** LLC hired ********** to work this account on their behalf, therefore, our office is handling this outstanding matter in your name.
Please contact our office at ************ to discuss this account further. Your account number is ********.
Thank you,
Debt Recovery Solutions, LLCInitial Complaint
Date:01/30/2024
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The company called me a few times looking for someone, but every time I called back to ask who they needed to speak with or find out what issue they wanted to address the phone service center would scream, ******, curse , etc at me. One picked up and shouted Im getting paid to pick up the phone, youre not! before hanging up. Very strange, not sure if theyre just a professional crank call company but I wish theyd stop calling or at least tell me what debt theyre trying to collect. Quite odd, perhaps just a scam layered on top of a seemingly legit biz?Business Response
Date: 02/01/2024
Hello,
We are in receipt of this recent complaint. After further review, it does seem like we were trying to locate a different person with the telephone number that was provided to **********. Since then, we have removed this number from our database, and you will not receive any further communications from our office.
Thank you,
Debt Recovery Solutions, LLC
Customer Answer
Date: 02/02/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
***********************
Initial Complaint
Date:01/30/2024
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
****************** ASYSATEMSA LLC are claiming that money is owed to them on my behalf (in other words "i" who i will not disclose ; becausE at this point EVEN YOU ALL @ BBB 'the better business bureau' seem unbtrustable.Or at least that is what it feels like due to this outrageous, lame (exzcuse my lamens`) claim:That a baLANCE OF ROUGHLY 1500-1900 IN usd is owed by me to [DEBT RECOVERY SOLUTIONS,LLC; becaUSE THEY baught my " so called debt of "890 Usd FROM *****************.////Business Response
Date: 02/01/2024
Hello,
We are in receipt of this recent complaint. Kindly provide your DRS reference number so we can locate this matter. If you do not have this available, kindly provide your full name and the last 4 digits of your SSN so we can best locate this matter for you.
Thank you,
Debt Recovery Solutions, LLC
Initial Complaint
Date:01/30/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Debt Recovery Solutions, LLC has listed an old debt as a new debt. The original credit card company was BBVA and went into default many years ago, well past the 7 year reporting window. DRS apparently bought the old debt and reported this old debt as a new account. If I were ever contacted I have no knowledge of it; regardless this is an old debt and cannot legally be reported as a new debt which they have done. The fraudulent information was reported to all credit bureau's and has drastically affected my credit scores. My legal name is ***************************, DOB is 03/02/1962. If any further personal information is needed please contact me.Business Response
Date: 02/01/2024
Hello,
We are in receipt of this recent complaint. After further review, this is not past the 7 years SOL, as the charge-off date was 2020. We also see that we did try notifying you of this matter with a notice in December, 2023, but never heard back.
As we did not purchase this, but rather work on behalf of our client *******************, we encourage you to contact our office at ************ to discuss this matter further. Your DRS reference number is *********
Thank you,
Debt Recovery Solutions, LLC
Customer Answer
Date: 02/02/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:[Your Answer Here]
The original debtor was BBVA, your client purchased the debt and the debt is past the 7 year ***. The *** does not start when your client purchased the debt, it starts when the delinquency began which was 5 years prior to 2020. I received no notification from you of any type and you are totally aware of that. I have also submitted a complaint with the CFPB.
In order for the BBB to appropriately process your response, you MUST answer ethe question above.
Sincerely,
*************
Business Response
Date: 02/09/2024
Hello,
We are in receipt of your recent response. After further review, it does seem like we did make an attempt to contact you with several phone calls, as well as a letter that was sent to *********************************************************************
Also, the *** is 7 years from the Charge-Off date, which we see here as 7/15/2020.
Kindly contact our office at ************ if you wish to discuss further.
Thank you,
Debt Recovery Solutions, LLC
Initial Complaint
Date:01/23/2024
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
15 USC CODE 1692J Furnishing certain deceptive forms Debt Recovery Solutions, LLC Account *********************** I request that this DEBT COLLECTOR provide PROOF of the alleged items. I request to be provided with specifically the ORIGINIAL APPLICATION, Contract, note, or another instrument bearing my signature. In addition, any contract signed between the Debt collector and the original creditor notarized and sworn under penalty and perjury granting this Debt Collector's ability to collect the debt. Failing that, the items must be deleted from the report as soon as possible or pay fine of $1000 per violation.Please have the creditor provide the validation documents to the BBB as well as certified mail to me. Its extremely important that the creditor provide documents to the BBB to ensure fairness and that they are not brushing me off. Thank you for your assistance.Business Response
Date: 01/23/2024
Hello,
We are in receipt of this recent complaint. We see that you have already made a complaint to the ***** and we have responded to that already.
Thank you,
Debt Recovery Solutions, LLC
Initial Complaint
Date:01/22/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Collections showing up for an account never had for cashnetusa for the amount of ***** Remove collection and take off my creditBusiness Response
Date: 01/23/2024
Hello,
We are in receipt of this recent complaint. After further review, you do not have a contract with our office,however, you did have a contract with CASHNETUSA, who works directly with our client *******************. ******************* hired ********** to work this account on their behalf, therefore, our office is handling this outstanding matter in your name.
Please contact our office at ************ to discuss this account further. In the meantime, our office will obtain supporting documentation to be sent to you to validate this matter.Your account number is ********.
Thank you,
Debt Recovery Solutions, LLCCustomer Answer
Date: 01/23/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:
I dont know what scam they are trying to run. Never been associated with cashnetusa. So you want me to tell you same company has 2 collection agencies? Doesnt make no sense. Remove my info and delete collections off my account immediately before I take it to the attorney generalIn order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
***************************
Business Response
Date: 01/23/2024
Hello,
We are in receipt of this recent response. As it seems you do not want supporting documentation validating this matter, we will close this file in our office and send back to our client, *******************.
Thank you,
Debt Recovery Solutions, LLC
Initial Complaint
Date:01/22/2024
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with snap finance, I do not have a contract with Debt Recovery Solutions, LLC, they did not provide me with the original contract as I requested.Business Response
Date: 01/23/2024
Hello,
We are in receipt of this recent complaint. Kindly provide your DRS reference number. If you do not have one, please provide your full name and the last 4 digits of your SSN so we can best locate this matter for you.
Thank you,
Debt Recovery Solution's, LLC
Customer Answer
Date: 01/24/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:I have sent letters to your company along with the credit bureaus. I have already attached the documentation that you requested in your previous communication.
Cease and Desist Communication is not just for traditional phone calls, text messaging or email. the reporting of this alleged account on my consumer credit report is a form of written communication as it is also a collection activity according to FTC guidelines. You are in violation of Under 15 U.S. Code ****j - Furnishing certain deceptive form. I never had any contract nor applied for any credit or business with your company of this alleged debt. You never sent me the initial communication informing me that your are reporting this account in my consumer report, that your company purchased this alleged account.
I also want to inform you that if there are any negative marks on my credit reports from your company or any company you represent, and it is for a debt I do not owe, it is against the law. The Fair Debt Collection Practices Act states that you must ask the credit reporting agencies to remove such entries if you cannot validate the debt. - you are in violation Under 18 U.S. Code 894 - Collection of extensions of credit by extortionate means: (a)Whoever knowingly participates in any way, or conspires to do so, in the use of any extortionate means (1) to collect or attempt to collect any extension of credit, or (2) to punish any person for the non-repayment thereof. - since reporting this alleged account is a collection activity.
Please delete asap.
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
*****************************
Business Response
Date: 01/30/2024
Hello,
We are in receipt of your recent reply, however, we are unable to perform any action without either your DRS reference number, or your full name and the last 3 digits of your SSN. Please provide at your earliest convenience.
Thank you,
Debt Recovery Solutions, LLC
Customer Answer
Date: 02/05/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:You have this on file as your company has fraudulently reported on my credit. My first response in this thread contains the copy of the document that I mailed to DRS almost 2 months ago with that information. Clearly your company is not doing their due diligence with the information I am providing.
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
*****************************
Initial Complaint
Date:01/11/2024
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 1/09/24 i received a call from ************ which is debt relief services. I used to get calls from them every couple months about *************************. *** never known an ************************* nor am I *******. It went on for years but then probably around the pandemic it stopped. Then today they called again and hung up on me when i said i dont know him. From my experience you have to say do not call to get respite from their abuse. I called back and she hung up on me again. Then 3 more times she blocked my call. Another agent finally answered and let me say that i do not want to be called. Because this has happened for years and they refuse to be decent about it I need to report them for abuse and not adhering to their own policies of not calling weong numbers.Business Response
Date: 01/12/2024
Hello,
We are in receipt of this compliant. We will remove this number from our system immediately.
Sincere apologies,
Debt Recovery Solutions, LLC
Customer Answer
Date: 01/16/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.I hope they choose to do better in the future and not continually harass people.
Sincerely,
*********************
Initial Complaint
Date:12/27/2023
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This business keeps calling me and harassing me. They have cursed at me called me names and threatened me.Business Response
Date: 12/27/2023
Hello,
We are in receipt of this recent compliant. Kindly provide your DRS reference number, or please provide your full name and the last 4 digits of your SSN so that we can best locate this matter for you.
Thank you,
Debt Recovery Solutions, LLC
Debt Recovery Solutions, LLC is BBB Accredited.
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