Business ProfileforKregg Frey’s Lawn Services

I signed up for plowing service with Kregg Frey's Lawn Services at one of my homes in November 2022. Upon signing the contract, I was working with Jose, one of Kregg's employees. The agreement and cleared check documents are attached. Check cleared on November, 29, 2022 ($259.20). Since then, no one has come to plow my driveway. I approached Jose to ask what was going on. He said, "Kregg is an introvert and doesn't like driving to the city, so hopefully he does your driveway". Months passed and the driveway was never touched. I've tried to call Jose multiple times, and have he's either hung up on me, or forwarded my calls to voicemail. On March 6th, 2023, I called Kregg directly. When I identified myself, Kregg immediately got hostile - yelling at me to stop calling them. I have not been given a reason as to why they've never plowed my driveway and/or offered a refund. We have had many heavy snowfall days in Rochester, NY where other plow trucks with 3 inch minimums have been at my neighbors. I've since read reviews and found this is not atypical of Kregg Frey's Lawn Services (reviews attached). This business is a hoax - they are taking people's money for services they are not completing. It is unacceptable and there needs to be repercussions for these actions. I am seeking a full refund of $259.20 for a service that was never completed. If there is no resolution, I'm more than willing to engage my attorney and take legal action. Others should be aware that Kregg Frey is to not be trusted.