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Business Profile

Internet Services

GoNetspeed

Reviews

This profile includes reviews for GoNetspeed's headquarters and its corporate-owned locations. To view all corporate locations, see

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GoNetspeed has 2 locations, listed below.

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    • GoNetspeed

      777 Canal View Blvd Ste 600 Rochester, NY 14623-2835

      BBB accredited business seal
    • GoNetspeed

      75 Main St Phelps, NY 14532-1054

      BBB accredited business seal

    Customer Review Ratings

    3.91/5 stars

    Average of 31 Customer Reviews

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    Review Details

    • Review fromOliver D

      Date: 11/30/2023

      5 stars
      I never leave reviews like this normally. I have had GoNetSpeed a few years now. It is so good that I never even noticed that I do not have outages or any kind of problem anymore. **** ********* ******* and every other company I’ve ever used has always given me a monthly headache of some kind or another. GoNetSpeed is so good I forgot my house doesn’t just provide me internet on its own. I’ve switched equipment around a bunch of times even just for ***** and giggles and it still just works perfectly no matter how I **** with it. If this company is in your area just get it. It’s cheaper than anything else and just better. Don’t change GoNetSpeed, don’t change.

      GoNetspeed

      Date: 12/05/2023

      We love to hear it! Thank you so much for your honest opinion and excellent review! These comments and our customers mean the world to us!
    • Review fromDeborah D

      Date: 09/05/2023

      5 stars
      I had installation today
      Very pleased with service so far. Nice to speak to a live person.
      Easy and painless set up and installation.

      GoNetspeed

      Date: 10/04/2023

      Thank you so much for your positive review, we appreciate you so much!
    • Review fromColleen S

      Date: 08/16/2023

      5 stars
      As a customer of GoNetSpeed since 2021, I had always enjoyed reliable service—until a recent hiccup left me disconnected and frustrated. One evening, my internet abruptly vanished, and subsequent attempts to contact customer service that night didn't connect.
      The next day GoNetSpeed's customer service team reached out multiple times, displaying a genuine commitment to resolving the issue. Not only did they restore my service promptly, but they also surprised me with an account credit as a gesture of goodwill for the disruption.
      This swift and considerate response not only fixed the technical glitch but also reinstated my confidence in GoNetSpeed. Their willingness to go above and beyond to make things right demonstrates their dedication to customer satisfaction.
      Their customer service team and the technician they sent to fix my issue (a bad flat cord) deserve 5 stars! I will remain a customer for as long as internet is needed!

      GoNetspeed

      Date: 08/18/2023

      Thank you so much, we appreciate you! And are so happy to have you as a GoNetspeed customer!
    • Review fromRosemary C

      Date: 07/20/2023

      5 stars
      I had questions regarding my internet speeds. Fred was my tech support person. He explained to me and helped me to understand how the modem and router work in relation to distributing and allocating 5G speeds. I have always had a positive experience when calling technical support.
      Thank you and looking forward to another great call experience!

      GoNetspeed

      Date: 07/28/2023

      Thank you so much for taking the time to leave this review. We will make sure he receives the recognition he deserves! Our customers mean the world to us! 
    • Review fromAndrea H

      Date: 05/18/2023

      5 stars
      Thank you GoNetspeed. Our internet service is everything we had hoped for.
      Fast and reliable.
      Thank you to the installers and customer service. Good job!

      GoNetspeed

      Date: 05/23/2023

      Thank you so much, these reviews are very important to us. We will make sure every team member you interacted with gets the recognition they deserve!
    • Review fromTeri F

      Date: 03/11/2023

      4 stars
      Had a big problem with the way the sales pitch & installation were handled, as well as the original call we made to resolve the issue. After our second call it was handled much better. All fees were reversed, equipment was removed at no cost to us, and we had a $0.00 balance by the end of the week. Rodney followed up several times to ask us to update our BBB review, which I am happy to do in light of how it has now been resolved and the re-training that took place to prevent the same issue from happening to someone else. Thank you for addressing our concerns.
    • Review fromDave L

      Date: 02/09/2023

      5 stars
      Just installed 2 days ago. Salesman explained everything and answered all of my questions. Internet is great and exactly what I am paying for. Customer service is excellent! I would highly recommend GoNetSpeed.
    • Review fromHelen T

      Date: 11/17/2022

      5 stars
      I recently had contact with technical support with gonetspeed. I have had exposure to all of the providers over the years but no one has come close to the service that i received today. My conversation with the rep named Nick was just so complete and relaxed in that there was no rush on his part to get me off the line, rather it was exactly they opposite. He went to great extent to explain to me the system and how it works. Also I received a call from Johanna Matula confirming that my concerns were put to rest which i found unbelievable. Also, what impressed me was there was no off shore contact and therefore no language problems. One other comment, if i may, is when we first had gonetspeed installed I was away and my wife had a problem because the whole process was new. She called gonetspeed and they told her that a tech would be in touch with her. Well, I figured that the wait outdoors be long. TEN MINUTES later she received a call from a tech named Javier and he was 30 minutes away and he told her he would be at our home shortly. And HE WAS. He explained the my wife what the problem was and it was resolved and everything is working great. I don’t usually write reviews, but i just want anyone that has concerned about this company, Don’t. They are great to deal with and the product is excellent.
    • Review fromScott K

      Date: 10/17/2022

      5 stars
      Great service. I am getting exactly what I paid for. The salesperson was knowledgeable, professional, and friendly. Installation technicians were also professional and communicated what they were doing before, during, and after installation. Definitely an easy reccomendation!
    • Review fromGeraldine T

      Date: 09/09/2022

      5 stars
      Customer Support is awesome! I worked with Ariel on my issue and she was amazing! Very professional and extremely helpful! She solved my problem and kept the situation from going down the wrong path! Kudos to Ariel and GonetSpeed!

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