Reviews
This profile includes reviews for GoNetspeed's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 96 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromOscar S
Date: 12/31/2024
1 starOscar S
Date: 12/31/2024
Stay away!!!
I had an extremely disappointing experience with Go Net Speed that I feel compelled to share. As someone experienced in networking integration and handling large network setups for a major TV network, I expected a higher level of service and professionalism. Unfortunately, that was not the case.
I scheduled multiple visits for service to fix the problems, but each time, the technicians failed to show up without any prior notice. It’s incredibly frustrating to request service and be left in the dark, especially when I reached out to confirm each appointment. The lack of communication is simply unacceptable.
When I finally managed to get the service up and running, I conducted a speed test directly from their modem. To my dismay, I was only receiving 140Mbps symmetrical bandwidth despite being sold a 2Gb service. This is not even close to what was promised.
Overall, my experience with Go Net Speed has been far from satisfactory. The unreliable service, coupled with the poor communication and underwhelming performance, has left me feeling disappointed and frustrated. I cannot recommend them based on my experience.
The primary issues we've encountered include below-average bandwidth speeds and frequent malfunctions with the ***** ****** 10 devices, which consistently go offline.
GoNetspeed
Date: 04/09/2025
We are sorry to hear you did not have a good experience. Your feedback is important and helpful to us. Should you decided to give us another chance I would be happy to assist you.Lauren.H********************Customer Advocacy & Continuous Improvement Manager.Review fromAdam H
Date: 12/05/2024
1 starAdam H
Date: 12/05/2024
For over a year, GoNetSpeed kept e-mailing me and sending me post mail about singing up for their service. They also took a pre-order (*********** **). I still get emails telling me "coming soon", and now that they are 1/2 (half) a mile from my home, their website claims they are not building here. I called and they "claim" it is coming, but admit they seem to have stopped by the cemetery just down the street from me.GoNetspeed
Date: 04/09/2025
We are happy to see you were installed on 3/21.We thank you for your patience while we completed the network in your area. Thank you for being a GoNetspeed customer!Review fromGina N
Date: 11/22/2024
1 starGina N
Date: 11/22/2024
Just got service yesterday, and I completely regret answering door and setting up an install. Service in the few rooms it reaches is fast, but doesn't cover house, not a large house by any means. That was one of my concerns when switching. Told it wouldn't be a problem. Why not lead with basically every house is going to have to pay $10 extra per month for extenders. Now I have to wait a week before a tech can come back out and give me the internet that I actually already had with someone else. Would love to just cancel and pretend this never happened, but there would be a $100 fee, so I'm stuck with this service for 3 months. Also tech updated name if 5g but not of 2.4, and it was an additional headache finding app to switch that on own. Original tech was not very helpful, friendly or informative. Then the struggle of switching over the devices which I also raised concerns about, but everyone said if named the same, everything will just pick it up easily. Called support numerous times.....randomly disconnected twice, no call back. So far I've spent at least 8 hours of my life dealing with this headache I didn't seek out. Wish this service never came to town. Wasting tons of time for no visible upgrade in service and no savings. Also now wondering what surprises to expect on bill after reading other reviews.GoNetspeed
Date: 04/09/2025
We are sorry to hear you did not have a good experience.Your feedback is important to us. If you decided to give us a chance in the future, I would be happy to assist you.Lauren.H********************Customer advocacy and continuous improvement managerReview fromWyatt W
Date: 11/02/2024
2 starsWyatt W
Date: 11/02/2024
First day of having GoNetspeed and I have no internet. Literally the installation was less than 3 hours ago. They providing me a ticket and said someone who contact me in the next 24 hours. So within the first 3 hours of having this service I am already completely not satisfied. I haven't been notified how to setup payments nothing. The tech who came out was probably the only good part of experience. Very nice guy didn't take long seemed very professional. That's why I gave it two stars.GoNetspeed
Date: 11/12/2024
Good morning,
Our technical support team has made numerous attempts to reach you to assist in trouble shooting and to arrange dispatch if necessary. I have also tried reaching out to you and have not received any response.
Review fromJoseph C
Date: 09/24/2024
1 starJoseph C
Date: 09/24/2024
1st bill was $102 instead of $59 I was told
No access ports for CCTV hard wire
Internet getting way to expensive, I'm shutting it off a.s.a.p.GoNetspeed
Date: 09/25/2024
The 4th page of your invoice displays your detailed charges.
You received a prorated amount of $28.00 for 9/3 - 9/16.
You also did not enroll in automatic payments ($10 non autopay fee) or paperless billing ($4.95 fee) so were billed the additional $14.95.
A member of our team will reach out to explain and discuss.
Review fromAndrzej P
Date: 09/08/2024
5 starsAndrzej P
Date: 09/08/2024
It looks like reliable service. Installation was fast and technician was nice and professional, ready to answer any questions. Internet and phone line works as expected. I would recommend it to my friends.GoNetspeed
Date: 09/19/2024
Thank you so much for taking the time to leave us a 5 star review. Your kind words and referral mean so much to us!Review fromShawn W
Date: 08/21/2024
1 starShawn W
Date: 08/21/2024
In the beginning they don't tell you that you need to be on auto pay and have no statements in order to keep the price low and avoid additional charges. They credited me for the misinformation but it was nit immediately. The service was going good and they communicate outages. However I've called them due to my service going out almost nightly and they have yet to return a phone call. They only provide me tickets. I was told if someone needs to fix they will tell you their charger. How are they charging to fix an issue? It's been over a week at this point with no return phone calls. They have no issues taking the payment every month. Getting to start the service was easy maintaining it is the hard part.GoNetspeed
Date: 08/28/2024
Good morning, you received a generous credit for not verbally being told about the non autopay fee on your 2nd invoice. It is part of our process and the door to door representative who assisted you with your order was coached on the importance of explaining this. If you had submitted your order online yourself this would have been presented to you visually during the order process.
Being told you may be charged for a service visit is part of technical supports script, it does not necessarily mean you will be charged for a house call. We charge for truck roll is service is damaged by the customer (ex. pet chewed through fiber line). I will make sure you are contacted today by a member of technical support to discuss your service issue.
Shawn W
Date: 08/30/2024
Thank you for taking the time to respond. Sounds like the company would rather debate online opposed to actually picking up the phone and assisting a customer. As I stated above I received a credit. I would prefer to not have deceitful sales practice over a credit to ensure I have all the facts so that I can make informed decision. The comment on 8/28 stated I will receive a call that day but as of today 8/30 I still have not receive a call. So not only calling customer service being told I would receive call within 24 hours, you took the time to advise of the same which still had not happen so at this point we are at almost 3 weeks in from my original call asking for help. So thank you for being so diligent in your response.Review fromDavid S
Date: 08/18/2024
5 starsDavid S
Date: 08/18/2024
I was the very first to get gonetspeed in Ludlow, Ma. Jason G***** was great to work with prior to them getting the lines run in our town. So glad I made the move. Speeds as advertised. I have the 1 GB plan and I really love that the upload is the same as the download.GoNetspeed
Date: 08/23/2024
We are so happy to have you! Thank you for taking the time to write this positive review, I'll make sure Jason gets the recognition he deserves!Review fromSharon J
Date: 08/10/2024
2 starsSharon J
Date: 08/10/2024
My service goes out sometimes. And it's a problem to get someone out to fix it quickly. Usually this happens on the weekend and they can't come out till Tuesday of the following week.. My children are Homeschooled and need Internet everyday to do there work! This is very frustrating!!!!! ??GoNetspeed
Date: 04/10/2025
We apologize for the frustration. The reported troubles you were experiencing were due to wasps nesting in the fiber box. Troubles were resolved in less than 48 hours. And no troubles have been reported since.Review fromNicole T
Date: 08/02/2024
1 starNicole T
Date: 08/02/2024
I wish I could give no stars. They have no problem taking my payment even though I have repeatedly called about my landline not working. Then after making a tech appt it was then cancelled saying I need to make a call log first. (Meanwhile I’ve told multiple people I’m unable to use the phone and unable to use my cell phone which is main reason for getting landline) worst customer service I’ve ever experienced!GoNetspeed
Date: 04/10/2025
I'm sorry for the experience you had at the start of your service.Our team was able to get your phone working and you were issued a credit for the time you were billed. No troubles have been reported since.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.