Reviews
This profile includes reviews for GoNetspeed's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 88 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromScott T
Date: 05/14/2025
5 starsCharley M****** is informative kind courteous and fun. Making this pleasant and fun and so easy we had to switch. Lockport is the way to go. Thank you gonetspeedReview fromByaombe S
Date: 05/08/2025
5 starsByaombe S
Date: 05/08/2025
Charley M****** fromgonetspeed in Buffalo helped us find our tv shows and channels for free on our smart tv. He takes his time and he responds if you have questions. Thanks for helping us save money and get better quality
GoNetspeed
Date: 05/12/2025
Thank you so much for taking the time to write this review! Charley is one of our best!Review fromDan M
Date: 05/05/2025
5 starsDan M
Date: 05/05/2025
Charley M****** takes his time with our older community and comes back to help. It's hard to believe that I could save that much money and get better service and free TV. The only warning I want to give is you want to all watch TV so much more and we're getting bed sores lol. Thanks again gonetspeed and Charley M.GoNetspeed
Date: 05/08/2025
Thank you for being a GoNetspeed customer. And thank you for taking the time to leave this review!
We will make sure Charley gets the recognition he deserves for his hard work!
Review fromJoe M
Date: 04/22/2025
5 starsJoe M
Date: 04/22/2025
Good performance and customer service. Quality and user friendly ways and means. jmGoNetspeed
Date: 04/23/2025
Thank you so much for taking the time to share your opinion, it means a lot to us!
Thank you for being a GoNetspeed customer!
Review fromRonald P
Date: 04/17/2025
5 starsRonald P
Date: 04/17/2025
Charley M****** helped us with our email and we already had a **** TV. He took the time to show us how to use our TV and get all our shows for free.GoNetspeed
Date: 04/21/2025
Thank you for sharing your experience and for being a GoNetspeed customer!Review fromSharon J
Date: 04/11/2025
5 starsSharon J
Date: 04/11/2025
I have fiber through go net speed for about 3 or 4 years. I had a issue and called them out and it was A WASPS NEST, AS HUGE AS MY FIST that had eaten or embedded through the lines up at the pole. The kind gentleman that came out was nice enough to kill them and redo our lines that were messed up. We have not had any more trouble! We run 3 TV's ,3 cell phones , a computer and a laptop and security camera's at any time we want with absolutely no problem. I would recommend ??%.. So any trouble I had was not Go net speed's fault at all!!GoNetspeed
Date: 04/21/2025
Thank you ****** for sharing your experience. And thank you for being a GoNetspeed customer!Review fromSteve G
Date: 04/01/2025
5 starsSteve G
Date: 04/01/2025
Great service! Helps when needed and is an immediate source!! Charley M****** always answers the phone and helped with my tv as well. Great guy working for a great companyGoNetspeed
Date: 04/04/2025
Thank you so much for taking the time to submit your review!
I will make sure Charley gets the recognition he deserves!
Review fromTed C
Date: 02/08/2025
3 starsTed C
Date: 02/08/2025
We’ve been satisfied with the internet service, but have had some serious billing issues with the company. GoNetSpeed was the first internet provider to install fiber optic lines in our area and installed fiber optic service to our house at a price lower than our the previous DSL service. We've found that service to be reliable and fast. 2 years ago we finished building another house on our property and in Jan 2023 added a separate service to that house. With our first bill (Feb 2023) we saw a charge for only one of the two services. So we contacted GoNetSpeed billings department and told them about the missing charge. The rep explained that the company knew about this and that we'd see corrected charges in our next bill. But the charge was missing in the next bill. Contacting billings again, we were told again that the charges would be corrected. I explained that if this went on much longer, we could eventually receive a large bill for the yet to be billed service. The representative assured us the bill would updated so that this couldn’t happen. 2 yrs later - w/ no advance warning, explanation, or apology for the lateness, we received a bill for the second service. At 24 months, the bill for this one service came to about $1,935 - the exact situation we tried to avoid and one that GoNetSpeed assured us would not happen. With automatic billing (which we have done for years), we took our eye off the monthly bills, and assumed this somehow had been managed. On Feb 3rd, I contacted (by phone) the Customer Care dept and expressed my displeasure with the billing – stating this is exactly what we tried to avoid. The comments I received from the Customer Care rep was, “wow this is a big bill”, and that he would talk to his supervisor and have that rep contact us. We've not heard from anyone at GoNetSpeed since. I hope we hear back from them for an explanation. And I hope they don’t provide this kind of terrible billing service to other customers.GoNetspeed
Date: 02/13/2025
Thank you for bringing this to our attention.
Your account is being reviewed and our customer service supervisor will be contacting you to discuss.
We will get this resolved for you.
Thank you for being a GoNetspeed customer.
Ted C
Date: 02/13/2025
An account supervisor did follow up regarding the billing issue and has provided a satisfactory resolution to that issue. As stated in my previous comment, we've been very satisfied with the Service from GoNetSpeed has provided - both from an installation and on-going internet service perspective. With our billing issue resolved, we would now change our rating from a 3, to a 5 - Very happy with our GoNetSpeed service.Review fromNick S
Date: 02/08/2025
1 starNick S
Date: 02/08/2025
These folks don't take "no" for an answer. In the last 2 weeks I have had no fewer than 3 different visits, two by the same person, and each time I tell them I'm not interested they keep coming back. I'm sick of the door knocking at strange hours and I'm sick of seeing the same person/people wandering the neighborhood knocking on the same doors repeatedly. Visit once, leave a flyer and move on. I'm frustrated with this invasive and, frankly, annoying sales tactic.GoNetspeed
Date: 02/13/2025
Good morning,
I'm emailing you to discuss privately and to flag your address as do no solicit.
Review fromKimberly M
Date: 01/28/2025
1 starKimberly M
Date: 01/28/2025
I have had service not even a week I was told that I’d be paying $54.99 for a year and I have already Bill‘s gonna go up $5 dollars a month yes I am on auto pay. Yes I am on paperless billing so this should not be happening not even a week after getting the service very disappointed. When I called the representative said nothing she can do. It’s office wide.GoNetspeed
Date: 02/04/2025
Good morning,
I sent you an email yesterday to discuss. Please let me know if you've received it or need anything else.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.