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Business Profile

Internet Services

GoNetspeed
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for GoNetspeed's headquarters and its corporate-owned locations. To view all corporate locations, see

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GoNetspeed has 2 locations, listed below.

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    • GoNetspeed

      777 Canal View Blvd Ste 600 Rochester, NY 14623-2835

      BBB accredited business seal

    • GoNetspeed

      75 Main St Phelps, NY 14532-1054

      BBB accredited business seal

    Customer Review Ratings

    3.91

    Average of 95 Customer Reviews

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    Review Details

    • Geraldine T

      Date: 09/09/2022

      Customer Support is awesome! I worked with Ariel on my issue and she was amazing! Very professional and extremely helpful! She solved my problem and kept the situation from going down the wrong path! Kudos to Ariel and GonetSpeed!

    • Guy B

      Date: 09/01/2022

      I did a review of gone speed a few days ago, I was very frustrated with their service and gave the company a one-star rating. Yesterday, gonetspeed sent a couple of installers over to correct problems with the initial installation.
      This new work was done very professionally. The workers were very courteous and efficient and certainly deserve a five-star rating. The company has many new people, and sometimes bad things can go wrong. We are not perfect human beings. It was very difficult to get customer service to agree for them to remove what was put into my home by errror. However, they eventually agreed to come over to fix the problem, It turned out to be a difficult job, Certainly, the technology involved would have been impossible for even many professional electricians to do. It took the two gonetspeed workers a couple of hours to fix the problem.
      This was probably a learning experience for a fairly new company. I received a convincing letter of apology from the company owner. The most important thing is that they did correct the installation. Also, the problems with the high billing that I needed to pay were fixed. The corrected billing now matches the advertised pricing.

    • Denis B

      Date: 08/23/2022

      We are very happy to have switched to go net speed the tech we had was excellent deserve 10 stars color on television our unbelievable fast internet wich we had it done earlier price excellent and free router thank

    • Cameron S.

      Date: 08/11/2022

      After switching from DSL I don't ever want to go back to any other type of internet provider. Fiber is way better in terms of speed and reliability than DSL or cable so I highly recommend GoNetspeed to anyone wanting good quality internet.

    • Da K

      Date: 07/30/2022

      I had fiber installed last week. The outside installed ran over my raised garden bed. I was offered two free months of internet but I just want my raised bed replaced. I was told that I was being compensated with the 2 months internet free, but I just want what was broken fixed. Just like the old saying, if you break something you do not own you should replace it.
      ** 

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