Reviews

This profile includes reviews for MasterCard International's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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MasterCard International has 6 locations, listed below.

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• Headquarters Location

  

  MasterCard

  2000 Purchase St Purchase, NY 10577-2405

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  MasterCard Canada

  600 - 121 Bloor Street E Toronto, ON M4W 3M5

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  MasterCard International

  2999 Oak Rd # 1020 Walnut Creek, CA 94597-1983

• 

  Pearl Card Gold Mastercard

  P.O. Box 23065 Columbus, GA 31902

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  MasterCard International

  150 5th Ave New York, NY 10011-4311

Review Details

• Review fromJosh H

  Date: 09/28/2026

  1 star
  Mastercard - in a joint business venture with REMOVEDand REMOVED- refused to honor multiple requests to issue a new card number and not provide the new card number to existing entities. Mastercard provided my card numbers to merchants that I had never performed transactions with and ones that I had transacted with and demanded they cease charging my account. REMOVED's defacto business policy is that they are authorized to facilitate and commit fraud on your account and deny challenges to that fraud despite the evidence being present in their own systems that they refused to honor requests to not provide the card number to new merchants and that you had requested to block transactions. If I had not personally experienced this I would not believe it's possible. Mastercard should be investigated by every state, federal, international government and every regulatory body for their practice of "providing customers' account numbers to merchants for the merchants to charge." It violates the basic ethics of their own business model and coupled with their refusal to remove these charges when caught, makes them party to the fraud they are compelled by law and regulation to prevent.

• Review fromcindi t

  Date: 09/05/2026

  1 star
  I just called Mastercard gift card to figure out why my Mastercard gift card wasnt working for an online merchant. 1) it takes literally forever to talk to an actual human. Its not like other machines where you can say I want to talk to a person and it will listen and bypass the automated system for you. It only gives you automated options and then its like a never-ending loop of automated options and it makes it impossible to actually talk to a real person when I finally talk to someone they said OK well you have to just check that you dont want to save the card for future purchases and I said OK so I tried that it still didnt work. I told him that it didnt work and he said OK then you have to wait an hour and I said OK what if it doesnt work and he said it definitely will work and I was like OK fine so I waited an hour tried it again. It still didnt work and then I called them back and again it took like 30 minutes to actually get to a real person and I told them my situation and basically she ended up saying OK. I guess it doesnt work at that merchant. this wasnt a niche online store. This was Sephora so if your card doesnt work at a pretty mainstream store I feel like you need to advertise that. She said just try a different merchant. And I was like OK well, which merchant is it gonna work at and not work at? And she said I dont have that information. So anyway that was super annoying and feels misleading to not advertise that your gift card doesnt work everywhere.

• Review fromSheila H

  Date: 01/08/2026

  1 star
  I purchased a Mastercard gift card as a gift and when the person gave it to tried to use it, it was not scanning so she could not use it. This caused me great inconvenience because I had to give her the cash amount of $250 so she could complete her purchase. When I called Mastercard to request my money back, they told me that I had to pay the $6.84 fee for the card. This is outrageous. Mastercard canceled the card so they are responsible for the fee. They said it was canceled because of a fraud alert, but they couldnt tell me what triggered the alert. I purchased the card and immediately gave it as a gift. There were no actions that should have triggered a fraud alert. Why should I pay a fee for a card I couldnt use.

• Review fromRaymond C

  Date: 01/05/2026

  1 star
  So, I just found out that MasterCard has been pressuring various institutions against certain types of media that they will process. Checking their rules, specifically Rule 5.12.7 which states, "A Merchant must not submit to its Acquirer, and a Customer must not submit to the Interchange System, any Transaction that is illegal, or in the sole discretion of the Corporation, may damage the goodwill of the Corporation or reflect negatively on the Marks."I am a freelance author for an Intellectual Property that is going into its 27th year of existence, and has never been found to be illegal in all those years, but the rest of the description is vague enough that I am unable to determine if anything I work on would be grounds for them to deny.Attempting to contact them for further clarification on the rules, and an answer as this could easily impact my outright livelihood, especially as I'm disabled and unable to work traditional jobs in my city, I found that their voice mail system was completely and utterly unable to get into contact with a person for any answers unless I have one of their credit cards, which I am unable to get as I am on a fixed income and cannot have any real amount of cash on hand, including in the form of credit availability, without losing my benefits required to have housing and some semblance of food. The few times it seemed like I was about to be transferred onto a queue to get a person, the line hung up without explanation. It would be nice to know if the one remaining form of job I can do in my state would be denied to me or not. Especially as the rules are so vague and arbitrary that I can probably figure out ways to make classics such as Dr. REMOVEDor REMOVEDor even almost every Holy Text to fit the criteria.I just want a simple answer on (generally, not specifically) who makes these decisions, and how. Doesn't sound like a difficult thing to want to ask.

• Review fromKimberly C

  Date: 12/17/2025

  1 star
  My father purchased a 500 dollar card for my daughters Christmas.When I tried to use it a couple of hours after purchased they said the card had been placed on a hold. I called the number on REMOVED. I was told that my card have been compromised and that I had to wait 3-5 business days for me to use it. Christmas is in 8 days. I'm seriously screwed If this card doesn't come by Monday or Tuesday. My daughter will have no presents underneath the tree.

• Review fromAlexander E

  Date: 08/14/2025

  1 star
  MasterCard thinks of themselves as a moral authority who can refuse to allow people to purchase legal content with their own money - and because they own a huge share of the financial transaction market it is nearly impossible to work around this issue (especially vonaidering their only real competitor, REMOVEDdoes the same thing). MasterCard rule 5.12.7 states that they can essentially prevent the purchase of any content they disapprove of regardless of if that content is legal. This is censorship and has been put into action as seen by the recent 2025 effects causing the delisting of several games on platforms such as both REMOVED's Steam as well as REMOVED.

• Review fromKris L

  Date: 08/04/2025

  1 star
  This company is against freedom of speech, and they're against freedom of expression using things like art and video games. Thanks to them tens of thousands of game artists are being censored and having their lively hoods ripped away. REMOVED.

• Review fromSteven H

  Date: 08/03/2025

  1 star
  They are trying to tell grown adults what we can and can't buy on steam and are using a group of terfs as an excuse to do it! This is unacceptable!

• Review fromEdvinas R

  Date: 08/02/2025

  1 star
  MasterCard is a payment provider, not some moral / ethic guardian who can tell users what to watch, what to play and generally what to do. All this censorship is getting out of hand. You can't apply such measures to creative work which is just pure fiction - games and movies hardly depict reality, so what you're doing here is just awful. I hope BBB and other institutions will deal heavily with your company real soon.

• Review fromJacob B

  Date: 07/31/2025

  1 star
  MasterCard is abusing their monopoly over online payments to actively suppress freedom of speech and expression. They are using their position of power to pressure services into removing certain types of content based on arbitrary judgements of morality. It doesn't just stop at so-called "immoral" content, however; even perfectly legal and safe content has been censored and destroyed by payment processors - including MasterCard. This assault on our first amendment rights to freedom of expression cannot go unnoticed. Please spread the word about this attack, and do not allow payment processors to dictate what you can and cannot REMOVEDstarts with "immoral" content, then it becomes guns, alcohol, gambling, and more. This is the slippery slope. This is the real threat.