Business Profile

Payment Processing Services

MasterCard International

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Payment Processing Services.

Complaints

This profile includes complaints for MasterCard International's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

160 total complaints in the last 3 years.
53 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/07/2026
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
So on July 22nd of 2026 I bought a MasterCard gift card from REMOVEDand I put $500 on it and then spent about $55 and all of a sudden my card was not working so I called up there and they said that there was a transaction from REMOVEDarmory in REMOVEDthat REMOVEDpulled $440 off according and then refunded it twice so they need the original receipt and the receipt for the refund in order to put the money back on my card so I called REMOVEDand they said that they never pulled any money off my card so I called back up to MasterCard the customer support # REMOVEDand I verified that I was a card holder I gave him my social security number date of birth address phone number where I bought the card and I told them that my card had been deactivated and that I needed the transaction history in order to either prove that REMOVEDdid take the money off or they didn't and they're telling me they can't give me the transaction history and they can't do anything until I have the receipt so I don't have the receipts because REMOVEDhas done called their bank and their Bank confirms there was never transaction made with that card so I just want my $440 back and I'm not getting anywhere talking to either one of the businesses I never got any services from REMOVEDand they say they've never charged the account so I don't know where my 440 went and the people at MasterCard arent doing anything to help me find out what's going on they tell me to go online and look at my transaction history and to get the proof of purchase and the proof of refund but my card is deactivated so I can't go online and look it up and REMOVEDarmory said that they never took any money off the card
Business Response
Date: 08/10/2026
Mastercard International Incorporated (Mastercard) is in receipt of the consumer complaint served on it in connection with the above-referenced matter.

Please be advised that Mastercard does not issue cards directly to consumers and does not provide gift card purchase refunds. We are only the technology provider licensing our processing network to issuing and acquiring banks. The consumer should contact the gift card provider (in this case InComm Payments) for assistance with the declining card/refund request. The number listed in the consumers complaint is the REMOVEDcustomer support number.
Initial Complaint
Date:07/06/2026
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Back in March of 2026 my wife made a purchase with our debit card thru canvas to purchase GLP1 patches from a company named REMOVED. In April of 2026 we saw a charge from REMOVEDfor REMOVEDon our debit card which we did not authorize. My wife contacted them by email and they failed to respond to her question about why they were charging us for a subscription we were told, my wife asked them to remove the charge and they failed to respond after that request. and we did not agree to that. It was a one time purchase from the website which we saw. That website says nothing about subscription services. I got ahold of my bank canvas and they reversed the charge upon me providing proof by email that I had tried to contact them and they refused to respond back to me. They agreed in May of 2026 and I received the credit. June 9, 2026 I receive a call from REMOVEDof canvas credit union, hes part of the dispute team. He told me they were asked by master card to now provide proof that I cancelled the subscription. I told REMOVEDI cannot reach REMOVEDas they havent responded to my request for a refund and that was out of my control. I told him I already cancelled my debit card that Ledisa charged and that should be proof along with I havent purchased anything from REMOVEDagain. He said that wouldnt work and that there was nothing I can do they were going the reverse my credit of REMOVEDthe end of June. Thats unfair as this was a scam I did not ask for. I did everything on my part and now I have no other recourse. June 25th my credit from Canvas was re instated to my account and because the cancellation proof was not presented within Ledisa from the photo I provided, the dispute was closed per Mastercard via Canvas credit union. Basically canvas told me that Mastercard wants said proof of a cancellation date which I have no way of getting from Ledisa and thats my fault somehow.
Business Response
Date: 07/07/2026
Mastercard International Incorporated (Mastercard) is in receipt of the consumer complaint served on it in connection with the above-referenced matter.

Mastercard operates the payment network and does not issue cards or manage cardholder accounts. Dispute investigations,evidence review, and final determinations are conducted by the issuing bank in accordance with its policies and applicable laws and regulations. While Mastercard establishes the framework governing dispute processing, we do not have access to issuer records or the authority to intervene in an issuers determination.

The consumer should follow up with their issuing institution (REMOVED), further dispute review and assistance.
Initial Complaint
Date:06/29/2026
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been trying to place an order at Amazon(actually multiple, but I can't get the 2 to work. With Multiple credit cards since Friday 6/26/2026 I tried to order an Ipad with REMOVEDand screen protector 8 times. USB C adaptor for it 12 times (IndividuallY) . Its some security check that just started that day. 2 REMOVED. 7 + hours wasted now. Multiple calls with REMOVED, My bank/card. Mastercard. No one wants to help. Its a security check issue no one says they can help with. hey all point to another place for help. At the end of the day it is A Mastercard that is the issue the check. Regardless if it is your vendor. You are responsible for this. He person at mastercard says they can't help and the bank puts up a wall of we can't help you. Nothing we can do use a different payment method. i ready to get rid of my cards at this point. and REMOVED. This is crazy. I don't have 7+ hours to waste to place and order now pluse not having what I need and time cost if i have to try to order someone place else(which I can't now because they are out of stock.
Business Response
Date: 07/01/2026
Mastercard International Incorporated (Mastercard) is in receipt of the merchant complaint served on it in connection with the above-referenced matter.
If you received a "denied" message, only your issuing bank can resolve the problem as they manage your account and SecureCode authentication
In order to further review the complaint, we will need the first 6 digits of the card and the last four. In addition, please provide the Bank information on the card.
Thank you,
Customer Answer
Date: 07/06/2026
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# REMOVED, and have determined that my complaint has NOT been resolved because:

Here is the info you requested. This is one of the cards. Its 3 catds only with REMOVED. Its the security check that fails from master card with your security vendor per the bank. Bank cant do anything as mentioned before. If they could they would have.
card REMOVEDlast 4 are REMOVED
this is a thankyou catd from citi
Thank you,
REMOVED

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

REMOVED

Business Response
Date: 07/07/2026
We have shared the consumer's complaint with the issuing bank (REMOVED) for review and direct resolution.
Initial Complaint
Date:06/08/2026
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On January 8 I had an official filing of a report to my REMOVEDcredit card about a merchant that sold me products not as described and defective.I tried dealing with the merchant I asked to return goods they said no. I tried to work it out with them but the problems because too big to work out. I had paid over REMOVEDin total to this merchant in REMOVEDand requested a chargeback on only REMOVEDof the charges as I felt this was fair. I filed photos ( keep in mind my filing was limited to only so many pictures and correspondence). It seemed the merchant was given more ability to submit more than I was. The merchant was given months to respond and REMOVEDif their case while I was told I had 48 hours to respond. I proved with correspondence the defects in photos, wrong sizing used, jersey numbers sewn on backwards, defective fabrics that pulled, missing stock, refusal to refund or return, crooked seams and terrible workmanship. All of these things and Mastercard ruled that was ok.I have been a card holder for REMOVEDand my business. REMOVEDemployee, every one I spoke with said they are dumbfounded that the merchant won no one I told this story to can believe they got away with this in REMOVEDby Mastercard. Something is fishy about this.The seller even said they replaced my goods, REMOVEDworth and sent me a 5lb box. When I reached out to REMOVEDsaying hey that tracking number they submitted was for a 5lb box how do you think REMOVEDof clothing fit in there they told me sorry its too late to rebuttal. It was the very day it came to my attention that they said it was replaced.I was not allowed to add to the case as they were given the final say. No one looked into the 5lb box and ruled in their favour. Its so corrupt and concerning that our banking system Mastercard doesn't protect Canadians from this kind of fraud. I think I will contact news outlets to let consumers know that Mastercard is conducting their business in this way. Its shameful.
Business Response
Date: 06/10/2026
Mastercard International Incorporated (Mastercard) is in receipt of the consumer complaint served on it in connection with the above-referenced matter.

Mastercard operates the payment network and does not issue cards or manage cardholder accounts. Dispute investigations, evidence review, and final determinations are conducted by the issuing bank in accordance with its policies and applicable laws and regulations. We recommend the consumer follow up with the issuing bank and request a review of the dispute.
Customer Answer
Date: 07/13/2026
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# REMOVED, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
REMOVED-copy-source="MessageBody" style="margin: 0px; padding: 0px; font-size: 12pt; font-family: Aptos, Aptos_MSFontService, -apple-system, Roboto, Arial, Helvetica, sans-serif; font-stretch: inherit; border: 0px initial; line-height: inherit;">So you responded to my complaint saying you dont have anything g to do with disputes yet REMOVEDsays you were the one that made the decision on the case. REMOVEDsaid they were surprised at Mastercards decision and that they allowed a 5 lb box and receipt to be sent to me with confirmation that 20 - 40 lb boxes were allegedly replaced as told to my REMOVEDcase by Alibaba. They accepted this and found in favour of the seller because they replaced my items for me. Yet the shipping receipt shows a 5pb box. When I asked how that could be legal, I was told REMOVEDsent it to Mastercard and they denied the chargeback. Yet you say go talk to your bank we dont handle these claims. So who is lying to me. Clearly cant trust either. I will be filing a lawsuit if this isnt dealt with. It will be more than what was lost and bring a public awareness to how you treat customers that have experienced fraud
As well as file with the ombudsman.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

REMOVED

Business Response
Date: 07/15/2026
As previously stated, dispute investigations and rulings are carried out by the issuing bank (REMOVEDin this case). We have shared the consumers concerns internally with REMOVEDwho confirmed they will contact the consumer directly to resolve the issue.
Customer Answer
Date: 07/15/2026
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# REMOVED, and have determined that my complaint has NOT been resolved because:

I hope you can understand that I cannot accept this response because for months I have been trying to resolve with the REMOVEDand they keep referring to Mastercard saying it was Mastercards decision, we dont know how they could have come to this conclusion but we are surprised by it, we have no co trip over the decision, it was Mastercard who denied your chargeback, theres nothing g we can do you have to contact Mastercard, its out of our hands, Mastercard makes the final decision when it goes to arbitration/mediation all of this I have been told so they basically block me from dealing with this, now you are doing the same to me so if I close this I cant reopen it later when Im told againyou have to contact Mastercard, it was their decision I think an investigation needs to happen here on some level and perhaps the ombudsman get involved but until I have resolve, whoever decides to step up and take accountability, I am not closing this case respectfully!

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

REMOVED
Initial Complaint
Date:05/18/2026
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On March 7 at 2:19 pm I received a voicemail from the JetBlue Card Fraud detection unit which is issued through mastercard. They suspected suspicious activity on my card that they felt was fraudulent. They were correct so I called them back and let them know it wasn't me. They then put a hold on the card and were going to issue me a new card. There was $570.61 charged on my card. So they were wiping out all the charges initially as they knew they it was fraud. I was issued a credit for the charges. There were certain additional charges that they didn't even let through as stated by them as they knew they were fraudulent. Then on March 18th I got a letter stating that two of the charges combining for a total of $491.97 were being charged back to me as their "investigation" determined the charges were valid due to chip activity which cant be counterfeited as stated by them. Then on April 6th they sent another letter in regards to the remaining charges of $78.64 and were charging those back to me as well determining those not to be fraudulent either due to the same reasoning. I contacted them numerous times over this as the charges obviously aren't valid and a chip obviously can be counterfeited as I was down in the REMOVEDarea (Toms River) visiting my mother while these charges were being made in REMOVED, and I had the physical card in my possession. I have my EZ pass statement showing me going down to the REMOVEDshore on 5/6/2026 and then coming back on 5/8/2026. I live alone, and I am the sole driver of my car and I only have one tag. I will gladly provide it. I tried several times to resolve this, On 4/8 I called and spoke with them, 4/15 I spoke with REMOVEDon 5/12 I spoke with a REMOVEDand then a REMOVED. No accountability or resolution from them. I have been a longtime customer, and always used this card for a lot of recurring charges. That now I no longer will due to the inadequacies of the customer treatment . You knew it was fraud hence the call
Business Response
Date: 05/18/2026
Mastercard International Incorporated (Mastercard) is in receipt of the consumer complaint served on it in connection with the above-referenced matter.

Mastercard does not maintain cardholder account data, initiate refunds, or dispute transactions on behalf of cardholders, only the issuing bank does. The consumer should follow up with REMOVEDfor anything related to transaction disputes.
Initial Complaint
Date:05/08/2026
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am filing this complaint regarding unusable prepaid travel credit issued by REMOVEDand the refusal of my credit card issuer to provide reasonable consumer relief.I originally purchased airfare directly through REMOVEDand later received a reservation credit that remained valid through July 1, 2026. I relied on the validity of this credit and intended to use it within the permitted timeframe.However, REMOVEDabruptly ceased operations before the credit expiration date, making it impossible for consumers to redeem outstanding reservation credits or receive the travel services previously paid for.I attempted to resolve this matter through my credit card issuer by requesting reimbursement for services that can no longer be rendered. My request was denied solely because the original transaction occurred more than 60 days ago. This response ignores the fact that the financial loss did not occur at the time of purchase, but rather when REMOVEDbecame unable to honor the still-valid reservation REMOVEDno point before the airlines shutdown was I informed that the prepaid credit would become worthless or unusable. Consumers should not be expected to absorb the loss of prepaid travel funds due to an airlines abrupt closure when valid credits were still outstanding.I am requesting fair consumer relief in the form of reimbursement or restoration of the unused reservation credit value. I have retained documentation showing the validity period of the credit, proof of the original purchase, and records of my attempts to resolve this matter directly.I respectfully request that this complaint be reviewed and that appropriate action be taken to help resolve this issue.
Business Response
Date: 05/08/2026
Mastercard International Incorporated (Mastercard) is in receipt of the consumer complaint served on it in connection with the above-referenced matter.

Mastercard does not maintain cardholder account data,initiate refunds, or dispute transactions on behalf of cardholders, only the issuing bank does. The consumer should follow up with the issuing bank and/or the airline for assistance with the refund request.
Customer Answer
Date: 05/08/2026
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# REMOVED, and have determined that my complaint has NOT been resolved because:

Thank you for the response. I understand Mastercard does not directly handle cardholder disputes and that the issuing bank is responsible for reviewing and resolving these matters.

My concern is that REMOVEDhas repeatedly stated that denial of my claim is based on Mastercard policy, while Mastercards response here indicates that the issuing bank is responsible for dispute handling and refund assistance.

This matter involves a REMOVEDreservation credit that remained valid through July 2026 but became unusable only after Spirit abruptly ceased operations. The financial loss therefore occurred when the airline became incapable of honoring the credit prior to its expiration date, not at the time of the original transaction.

I am requesting that REMOVEDconduct a manual review of this matter rather than relying solely on generalized dispute time limits tied to the original purchase date. I am also requesting clarification as to whether the denial is based on Mastercard network rules, REMOVEDinternal policy, or applicable federal billing regulations.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

REMOVED
Initial Complaint
Date:05/04/2026
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I rented a car on vacation in REMOVEDfrom REMOVED/Kesher Rent-a-Car on 12/22/25 for five days (rental agreement attached). They put a hold on my REMOVEDMasterCard for $500 for collision insurance.When I returned it was in perfect condition besides for one tiny half-inch scrape. This is clear in the before/after photos I have (attached) and also from the photos that they themselves provide in their damage report.They charged the maximum deductible of $500. In their itemized report they say that paint repair cost $850 (2600 shekel). It is clear from all of the pictures that the scratch is less than an inch and this a completely dishonest number.This is a classic scam that car rental companies, especially foreign ones, do. Credit card customers deserve to be protected from such tactics.I have spoken with the merchant and they did not budge.The agent I rented the car from admitted that the company is scamming me but that theres nothing he can do.I reached out to REMOVEDand they did not resolve the case and did not explain why.MasterCard did not refund me for this scam.A fair valuation would be $50-100. $500 is beyond belief.
Business Response
Date: 05/04/2026
Mastercard International Incorporated (Mastercard) is in receipt of the consumer complaint served on it in connection with the above-referenced matter.

Mastercard does not maintain cardholder account data, initiate refunds, or dispute transactions on behalf of cardholders, only the issuing bank does. The consumer should follow up with REMOVEDfor any dispute related assistance.
Customer Answer
Date: 05/04/2026
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# REMOVED, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
I have spoken extensively with REMOVEDrepresentatives and they have made it clear that they merely collect the information on the claim but the decision is made solely by MasterCard.
The REMOVEDrepresentatives agreed with me that the charge is a scam but said that they could not do anything about it because it is up to MasterCard.
Thank you.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

REMOVED

Business Response
Date: 05/13/2026
We do not have record of an insurance claim filed for the consumer. The consumer needs to follow up with REMOVED, they are a cardholders point of contact for both disputes and benefit claims.
Initial Complaint
Date:04/30/2026
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
A friend bought a MasterCard non refillable gift card in the amount of $70 plus a $6.95 activation fee paid at the time of purchase 4/24/26. I tried to register the card and had difficulty as the website was unavailable,stated try later. I reached a customer service person and she stated that the card had already been registered and would I like to open a dispute. I agreed I received an email asking that I needed to take a picture of the front and back of the card. I also had to send a photo of the receipt. I was not able to get that until Sunday 4/26/26 due to the fact my friend had the receipt and was out of town. He sent me a picture when he got back and I sent everything to MasterCard. They said give them 48 hours to respond. I then received an email 4/29/26 stating that they had received the information. Now they said I needed to send them a utility or phone bill ( within a 60 day period )showing my name and address. I live with family and utilities are not in my name. I don't have a phone bill because I use REMOVEDI sent them a picture of 2 envelope of mail from SS and the bank that I receive my SSDI payments from. It's just ridiculous the amount of time it's taken and I was told that it would be another 48 hours to hear from them again after the items that they want now. I am waiting on an answer from them but considering the service I have received I'm not expecting a good outcome
Business Response
Date: 04/30/2026
Mastercard International Incorporated (Mastercard) is in receipt of the consumer complaint served on it in connection with the above-referenced matter.

Mastercard does not issue cards directly to consumers and does not provide gift card purchase refunds. We are only the technology provider licensing our processing network to issuing and acquiring banks. The consumer should contact the gift card provider for assistance with the gift card dispute/refund request. Typically, there is a phone number on the back of the card where they can contact customer support for the provider.
Customer Answer
Date: 05/01/2026
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# REMOVED, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
I did call the number on the back of the gift card. They set up the dispute through email communication. I am still waiting for their response to the latest message. Thank you

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

REMOVED
Initial Complaint
Date:04/14/2026
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a mastercard giftcard through the website REMOVED, upon receiving the gift card, the card was not activated. after multiple calls to mastercard, having to find multiple numbers online to reach a person, they advised a refund would be mailed by 03/20/2026. there has not been any refund received and no further communication from incomm/mastercard.
Business Response
Date: 04/15/2026
Mastercard International Incorporated (Mastercard) is in receipt of the consumer complaint served on it in connection with the above-referenced matter.

Please be advised that Mastercard does not issue cards directly to consumers and does not provide gift card purchase refunds. We are only the technology provider licensing our processing network to issuing and acquiring banks. The consumer should follow up with the gift card provider (InComm) for assistance with the refund request. We have also escalated internally with InComm for review.
Initial Complaint
Date:04/09/2026
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was gifted this card Christmas 2025. I went on the website provided behind the card, REMOVEDon March 6th, 2026 to register the card. I needed to use the card the next day and when I went to use the card on March 7th, 2026, there was not enough money left for me to use. I was surprised as I had just registered the card the day before and DID NOT USE the card. Upon calling them, I was informed by their representatives that "people can steal card numbers from the website when its registered". Instead of protecting idenities when clients information is entered, anyone can gain access to it. They are now refusing to give me back my money even though the card was hacked from their website. This is clearly a violation of rights and deserves media attention.
Business Response
Date: 04/13/2026
Mastercard International Incorporated (Mastercard) is in receipt of the consumer complaint served on it in connection with the above-referenced matter.
Please be advised that Mastercard does not issue cards directly to consumers and does not provide gift card purchase refunds. We are only the technology provider licensing our processing network to issuing and acquiring banks. The consumer should follow up with the gift card provider (InComm Payments) for assistance with the declining card/refund request. We have also escalated the case internally to InComm for review.
Customer Answer
Date: 04/14/2026
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

REMOVED

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MasterCard International is NOT a BBB Accredited Business.