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Business Profile

Property Management

Eagle Rock Management LLC

Headquarters

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Eagle Rock Management LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Eagle Rock Management LLC has 2 locations, listed below.

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    Customer Review Ratings

    1.68

    Average of 25 Customer Reviews

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    Review Details

    • Jorge

      Date: 09/06/2025

      Eagle Rock is a terrible place to live. The leasing office in **********, **, has a habit of charging you for no reason, leaving your apartment door open after a work order, and refusing to return your deposit.They charge for water and sewer services without a meter to measure water usage, and they refuse to provide a detailed bill for these services, which are billed monthly.Roaches are included in your lease as well, and they havent addressed the rodent problem either.

    • Malika W

      Date: 09/06/2025

      Eagle Rock Properties manages ***************************** in ************, **. Do not move here if you expect your maintenance request to be handled in a timely manner. Some of this can be due to maintenance turnover a lot has to do with lack of concern for residents once you sign your lease.

    • Wendy H

      Date: 07/29/2025

      I have been a resident of ******** 11 properties in *************, ** for the past 11 years. Eagle Rock properties purchased the apt complex spring of 2025. Recently my ** which is an amenity offered with the ceased to work. I opened a work order on 7/20. As of today 7/29 the issue is still not resolved. Maintenance only seems to show up if I continually call the office. Maintenance has stated I need a new unit, but are making no moves to purchase one and are indicating delivery would be 5-6 weeks. I am a senior with congestive heart failure and view this issue as compromising my health. I have been given a floor unit, but it does not adequately cool the entire living space. I have also gotten a window unit for the master bedroom. The ** unit is approximately 35 years old and I believe the scope of repair is beyond the capabilities of staff. When calling the leasing office yesterday , I was told it is a work in progress and stated they have 952 units to maintain and former owners were lax on management. I need to have this resolved quickly. Today maintenance did not show up as they stated they would

    • Michael T

      Date: 07/11/2025

      ***** RUNS THIS PLACE LIKE A WELL-OILED MACHINE. ANY PROBLEM I'VE HAD IS FIXED WITHIN A DAY!! EVERYONE ON HIS STAFF IS POLITE AND VERY KNOWLEDGEABLE AND YOU CAN TELL THEY'VE EXPERIENCED EVERY TYPE OF SITUATION AND COME UP WITH A QUICK SOLUTION. ***** AND HIS STAFF MAKE THIS A GREAT PLACE TO LIVE.

    • Dawn B

      Date: 05/21/2025

      I live at Eagle Rock's Fishkill location and I can't say enough about how happy I and my Family are living here. The front staff is amazing and the service crew are helpful and efficient.

    • Kaybell S

      Date: 03/24/2025

      I lived in an Eagle ************** for 5 years. These things are litrally just slapped together and rented for exuberant prices. You can be sure that your rent is going to be increased by 10% every lease signing without a doubt. They will find every way on God's green earth to fine you. I was fine for not having renters insurance when I do have it and always had it and it was multiple times that this had happened because they couldn't get it straight at corporate offices. And now that I've been out of there for over a month I still don't have my security deposit yet if you don't pay your rent on time you get fined for that too.. this is an investment company. They don't care about you. Only uncharging for absolutely nothing. Proceed with caution

    • Ressie T

      Date: 01/02/2025

      First I dealt with false advertisement when I begin my process with Eagle Rock. The price listed online is not the price I was told when I got approved and the apartment is not newly renovated as advertised in the photos. No new appliances or sunny bright apartment. It’s outdated which is fine. But the price they are choosing to rent an outdated apartment is not aligned with the worth. I was on a time crunch so I did not have time to go through a process with another property management. When I moved into the apartment, I realized there’s strange loud noise that’s shaking the apartment (as if I live under the subway station) every 10-15 minutes. I spoke to the super about it and he told me the apartment is under the boiler which is making that noise! Okay, I thought maybe I can pass through it, but No! The noise is exceptionally loud and persistent. It creates significant distractions, especially during the hours I am working from home, disrupting my ability to have meetings and focus, relax, rest, sleeping hours, or enjoy my living space. This apartment honestly should not be renting. I’m requesting out of this lease, because who wants to live with this noise all day! I have audio of the noise also. I was advised there is a 2 month penalty and I need a 60 day notice. But I’m not okay with that process they have. Why should I be penalized for an apartment that’s inconveniencing me that I was not notified about prior to moving in. I’m also paying a lot of money to not be comfortable or happy in this apartment.

    • Kurt S

      Date: 11/18/2024

      Be careful if you are considering bay ridge at ****** nh. Rented apt for 3 months during a house search in 2024, and while the office staff itself have been good, eagle rock management has not. Paid my rent via their online payment system after move out, had it deducted from my account, and they ended up keeping the same amount from my security deposit claiming unpaid rent. Despite me showing proof of payment and the deduction from my bank, there appears to have been a glitch with their payment system on their end and they claim it was never received. So I ended up paying double partial rent on my last month. Currently pursuing via small claims, but eagle rock has been non existent with their communication and is not trying to figure out what happened.

    • Valquíria L

      Date: 10/28/2024

      Very disappointing. I've only been living here for 3 months only and they vandalized my car, breaking my mirrors and puncturing my tires, I went to the office to talk to the manager ****** and they didn't give me any solution, they just said that there are no cameras around the buildings and that I should go to the police to make a report.What do you mean, a condominium of this size where we have to PAY to use a parking lot that isn't even private to us, doesn't give us the minimum security that they should be obliged to offer? I'm disgusted

      Eagle Rock Management LLC

      Date: 11/08/2024

      ********, Thank you for bringing your concerns to our attention. I am truly sorry to hear about the distressing experience youve had, and I completely understand your frustration. The safety and security of our residents are of the utmost importance to us, and its clear that we did not meet your expectations in this *********** ensure we can properly investigate the situation and work towards a resolution, could you kindly let me know the property where you are residing? Once I have this information, I will follow up with the appropriate team to look into your concerns more thoroughly.Again, I apologize for the inconvenience you've faced, and we are committed to addressing this as promptly as possible.

    • Susan M

      Date: 10/26/2024

      ************** are never there. Laundry room doesnt work and thats the only thing they have for the people who live there. There are incompentant people working there in the office.Its a shame. Sercurity doors are always broken.And BUGS!!

      Eagle Rock Management LLC

      Date: 11/08/2024

      *****,Thank you for bringing your concerns to our attention. I am truly sorry to hear about the distressing experience youve had, and I completely understand your frustration. The safety and security of our residents are of the utmost importance to us, and its clear that we did not meet your expectations in this *********** ensure we can properly investigate the situation and work towards a resolution, could you kindly let me know the property where you are residing? Once I have this information, I will follow up with the appropriate team to look into your concerns more thoroughly.Again, I apologize for the inconvenience you've faced, and we are committed to addressing this as promptly as possible.

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