Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Property Management

Eagle Rock Management LLC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Reviews

This profile includes reviews for Eagle Rock Management LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Eagle Rock Management LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1.68

    Average of 25 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Jorge

      Date: 09/06/2025

      Eagle Rock is a terrible place to live. The leasing office in **********, **, has a habit of charging you for no reason, leaving your apartment door open after a work order, and refusing to return your deposit.They charge for water and sewer services without a meter to measure water usage, and they refuse to provide a detailed bill for these services, which are billed monthly.Roaches are included in your lease as well, and they havent addressed the rodent problem either.

    • Malika W

      Date: 09/06/2025

      Eagle Rock Properties manages ***************************** in ************, **. Do not move here if you expect your maintenance request to be handled in a timely manner. Some of this can be due to maintenance turnover a lot has to do with lack of concern for residents once you sign your lease.

    • Wendy H

      Date: 07/29/2025

      I have been a resident of ******** 11 properties in *************, ** for the past 11 years. Eagle Rock properties purchased the apt complex spring of 2025. Recently my ** which is an amenity offered with the ceased to work. I opened a work order on 7/20. As of today 7/29 the issue is still not resolved. Maintenance only seems to show up if I continually call the office. Maintenance has stated I need a new unit, but are making no moves to purchase one and are indicating delivery would be 5-6 weeks. I am a senior with congestive heart failure and view this issue as compromising my health. I have been given a floor unit, but it does not adequately cool the entire living space. I have also gotten a window unit for the master bedroom. The ** unit is approximately 35 years old and I believe the scope of repair is beyond the capabilities of staff. When calling the leasing office yesterday , I was told it is a work in progress and stated they have 952 units to maintain and former owners were lax on management. I need to have this resolved quickly. Today maintenance did not show up as they stated they would

    • Michael T

      Date: 07/11/2025

      ***** RUNS THIS PLACE LIKE A WELL-OILED MACHINE. ANY PROBLEM I'VE HAD IS FIXED WITHIN A DAY!! EVERYONE ON HIS STAFF IS POLITE AND VERY KNOWLEDGEABLE AND YOU CAN TELL THEY'VE EXPERIENCED EVERY TYPE OF SITUATION AND COME UP WITH A QUICK SOLUTION. ***** AND HIS STAFF MAKE THIS A GREAT PLACE TO LIVE.

    • Dawn B

      Date: 05/21/2025

      I live at Eagle Rock's Fishkill location and I can't say enough about how happy I and my Family are living here. The front staff is amazing and the service crew are helpful and efficient.

    • Kaybell S

      Date: 03/24/2025

      I lived in an Eagle ************** for 5 years. These things are litrally just slapped together and rented for exuberant prices. You can be sure that your rent is going to be increased by 10% every lease signing without a doubt. They will find every way on God's green earth to fine you. I was fine for not having renters insurance when I do have it and always had it and it was multiple times that this had happened because they couldn't get it straight at corporate offices. And now that I've been out of there for over a month I still don't have my security deposit yet if you don't pay your rent on time you get fined for that too.. this is an investment company. They don't care about you. Only uncharging for absolutely nothing. Proceed with caution

    • Valquíria L

      Date: 10/28/2024

      Very disappointing. I've only been living here for 3 months only and they vandalized my car, breaking my mirrors and puncturing my tires, I went to the office to talk to the manager ****** and they didn't give me any solution, they just said that there are no cameras around the buildings and that I should go to the police to make a report.What do you mean, a condominium of this size where we have to PAY to use a parking lot that isn't even private to us, doesn't give us the minimum security that they should be obliged to offer? I'm disgusted

      Eagle Rock Management LLC

      Date: 11/08/2024

      ********, Thank you for bringing your concerns to our attention. I am truly sorry to hear about the distressing experience youve had, and I completely understand your frustration. The safety and security of our residents are of the utmost importance to us, and its clear that we did not meet your expectations in this *********** ensure we can properly investigate the situation and work towards a resolution, could you kindly let me know the property where you are residing? Once I have this information, I will follow up with the appropriate team to look into your concerns more thoroughly.Again, I apologize for the inconvenience you've faced, and we are committed to addressing this as promptly as possible.

    • Susan M

      Date: 10/26/2024

      ************** are never there. Laundry room doesnt work and thats the only thing they have for the people who live there. There are incompentant people working there in the office.Its a shame. Sercurity doors are always broken.And BUGS!!

      Eagle Rock Management LLC

      Date: 11/08/2024

      *****,Thank you for bringing your concerns to our attention. I am truly sorry to hear about the distressing experience youve had, and I completely understand your frustration. The safety and security of our residents are of the utmost importance to us, and its clear that we did not meet your expectations in this *********** ensure we can properly investigate the situation and work towards a resolution, could you kindly let me know the property where you are residing? Once I have this information, I will follow up with the appropriate team to look into your concerns more thoroughly.Again, I apologize for the inconvenience you've faced, and we are committed to addressing this as promptly as possible.

    • Valerie H

      Date: 10/24/2024

      These people are crooks. It was not my choice to rent from them. They bought the units from ******* while I was living there. PLEASE don't let Eagle Rock buy any more properties in ***********! I moved into the apartment knowing I could keep my cat and not be charged. Eagle Rock charged me 50 dollars a month for my cat. I paid my rent on time every month yet they had on my ledger that I owed them over ***** dollars. It was not true and I tried to get them to fix it but they harrassed me for months over money I did NOT owe. FINALLY they found their mistake, fixed it and then started charging me for trash, sewerage, water and utilities. I already paid for my own utilities but they started charging everyone for hall and outdoor lights, dumpsters, water and for flushing our **** toilets. This MULTI-BILLION dollar company from ******** started nickle and diming their tenants. They charged a 25 dollar lease renewal "offer" fee. I never asked for a new lease because I decided to move. No I didn't give them a 60 day notice like they demanded, they got a more reasonable 30 day notice that I was vacating. These people still have not returned my ****** deposit and I am prepared to take them to court if they don't. Furthemore after living there 6 years they expected ME to replace the carpets and paint! Ummmm NO, that is YOUR job. I left the apartment empty and very clean. After 6 years it needed updating. I have a video of how clean I left it. When you actually read the lease you would be shocked at the things in it. You know they are allowed to take pictures of you at any time for any reason and they own the right to those pictures??? Also they require a rediculous amount of insurance for such a small studio aparment. Their ads make them appear to be nice and professional and friendly but they are NOT. They are crooks and need to be stopped. ******* from NH is waiting for her FULL deposit with interest! I beleive the law in ************* is 30 days. You have until November 1st

      Eagle Rock Management LLC

      Date: 11/08/2024

      Dear *******,Thank you for sharing your detailed feedback with us. I sincerely apologize for the negative experience you've had, and I completely understand your frustration regarding the issues with charges, your deposit, and the overall treatment you received. This is certainly not the standard we strive for, and Im sorry that we did not meet your *************** order to investigate this matter further and work toward a resolution, could you kindly confirm the property where you resided? I will personally look into the concerns youve raised with our team to ensure everything is addressed appropriately.Once again, I apologize for the inconvenience youve experienced, and I am committed to helping resolve this to your satisfaction.

    • Lindsay P

      Date: 06/17/2024

      Maintenance and management here have gone way downhill since Eagle Rock took over. The latest situation is an ongoing issue with our HVAC unit that Eagle Rock is responsible to fix, and after 1 visit from maintenance that didn't solve the problem, they ignored every phone call and email we sent them for the next 5 weeks, and they also closed every maintenance ticket we opened without any communication whatsoever. We ended up having to fix the issue ourselves, which was expensive.

      Eagle Rock Management LLC

      Date: 09/04/2024

      Thank you for sharing your experience with us. We're truly sorry to hear about the challenges you've faced with your HVAC unit and the lack of communication. This is not the experience we aim to provide, and we'd like to address this as quickly as possible. To assist you better, could you please provide the name of your property? Once we have that information, well work to resolve any outstanding issues and ensure that this doesn't happen again. Your feedback is important to us, and were here to help.

    Eagle Rock Management LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.