ComplaintsforEagle Rock Management LLC

• Initial Complaint

  06/08/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I saw a listing on Zillow on May 9, 2022 for a 4 bedroom, 3 bathroom unit that was available. I immediately called and spoke with ***** who stated that there was one person ahead of me to apply. I expressed to her my urgent need of finding a place as our landlord gave us 2 months notice in March that he was selling the house by the end of May. On May 10, 2022 I received an email from *******************, leasing specialist at Ramblewood thanking me for my interest in their property and to check out the brochure and to or plan a tour. I emailed her back and advised her of my conversation with ***** regarding the 4 bedroom, 3 bathroom. *** advised that there was a wait for the bedroom but if it becomes available she could let me know. She later emailed me and stated she didn't see I completed an application and that I and anyone over 18 would have to apply. I initially started the application on May 11, 2022 however, when I saw that there would be a $75 charge to submit the application I stopped because my husband, mom and daughter would all have to pay also since they are over the age of 18 and it was no guarantee of a 4 bedroom being available before we needed to move from our current residence. *** reached out to me yesterday morning, May 10, 2022 to advise that I did not finish completing the application and that she would need it for everyone in the household so that she could submit it to her property manager ASAP. Long story short, she deceived me into thinking if I submitted the payments for the application she would make my application top priority. I submitted a total of $300 and contacted her back later that day upon submitting application only to find out the next day the apartment was rented out. She took advantage of my desperation. I reached out to a ****** at Eagle Rock Properties on May 13, 2022 and again on May 25, 2022 with no response. Any assistance you can provide is greatly appreciated. Please feel free to contact me for further detalis.

  Business response

  06/16/2022

  The business has request that we do not publish their response. 

  Customer response

  06/17/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********.  ***********************,  the district manager for ********** ********** which is owned by Eagle Rock Properties, reached out to me on June 16, 2022 and has apologized for the incident and will be refunding the money back which she advises should be received within seven (7) to ten (10) days.
  
  Sincerely,
  
  ***********************
  
  
  
   
  
  

• Initial Complaint

  11/09/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I lived at *********** at ************ in *********, **, run under Eagle Rock Management, from 25 May to 30 September 2021. I have worked to resolve this issue with Eagle Rock accounting for the past four months, most of the issues were addressed after much work on my end, but we still have a major issue of the credits for the third month free. The lease agreement I signed with three other individuals stated that we would receive concessions of $1,960 for the third month free, along with a 5% military discount each month. The lease continues on page 56, section 4, to state that we are not required to pay any of those concessions back upon early termination of the lease agreement. However, we still have yet to receive those credits in our account, and the lease was terminated under the protection of SCRA on 30 September, 2021. Our online accounts were cleared and there have been no "charges" on the online portal for the last few months; I had assumed that the management had provided our credit and cancelled our accounts to a balance of $0.00 since I had not received any further contact back from them regarding the credit. I just received a notice in the mail from a collection agency that Eagle Rock apartments is claiming that I still owe them $1850.36, and I did not receive any notification of this balance from Eagle Rock prior to the notice from the collection agency. I have paid Eagle Rock more money than they are due, since the amount they are now requesting exceeds the credit we were supposed to receive for the month of July 2021, and they are now still requesting more money since they have not followed through with their side of the rental agreement which was signed in the lease. I would like the resolution to be for Eagle Rock to settle our account with the credits we are due as set forth in the lease, to return any credit we have paid that is over the amount they are requiring from me, and for Eagle Rock to remove our information from the collection agency.

  Business response

  12/02/2021

  The business responded to this complaint but asked that its response not be published.
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩