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Business Profile

Insurance Services Office

Aon Affinity Travel Practice
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

3.18

Average of 613 Customer Reviews

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Review Details

  • Mark S

    Date: 11/12/2024

    I am usually suspicious of trip insurance, but I sure am glad that I purchased this policy. I had to miss a tour that I booked with Road Scholar. This was a rather sudden illness, so I only gave Road Scholar a 2-day notice. It took a while to gather all of the paperwork and submit it for processing. The process was a bit cumbersome, but I understand that it takes some time and effort to gather all of the necessary information. All of the people that I dealt with were courteous and helpful. The entire trip cost was refunded to me. I would gladly get AON travel insurance again.

  • Brian G

    Date: 11/12/2024

    Health issues canceled our planned trip but *** made the insurance claim easy and quick

  • Michael H

    Date: 11/12/2024

    We encoutered a last minute illness that prevented us from going on a cruise. Aon's website provided clear instructions on how to submit a claim and what is required. We followed their requirements carefully and thoroughly. We received notice within a few days and received payment about two weeks later. We are very satisfied with Aon.

  • Grace F

    Date: 11/12/2024

    We received all refundable money. The only thing we paid was the premium for the insurance itself. The insurance delivered exactly what our expectations were when we purchased it. The premium is inexpensive compared to the service and the promptness of the payment of the claim.

  • Sonja W

    Date: 11/12/2024

    My husband dislocated his shoulder and broke three ribs four days before we were to depart for our cruise. We had purchased the travel insurance through our travel agent. I contacted our agent immediately and she sent me the link to apply for the refund. I think I spent a total of 2 hours getting the requested paperwork gathered and uploading it to the link. We received our refund about a week later! Awesome. I expected to have to argue with the company to get our refund but there was no issue. I found the whole process pretty easy (although I do think their website could be a little more user-friendly). Getting the refund so quickly made a stressful situation just a little bit better.

  • Olen M

    Date: 11/12/2024

    My wife and I had to cancel a 14 day cruise we had scheduled 6 months earlier due my hospitalization due to a myocardial infarction (heart attack) one week prior to our departure date. Application for insurance refund was very straightforward and quickly accomplished by our PVP, complete refund of all cruise expenses prepaid was done in a timely manner. Very pleased with insurance and the process to request refund due to eligible circumstances.

  • Thomas P

    Date: 11/12/2024

    They were awesome! ....everyone should take it .., caught COVID- 19 on a cruise...(next to last day)...cruise ship charges were $9,405 for one day!!! *** paid it all so we had no out of pocket!!

  • Michelle G

    Date: 11/12/2024

    *** was professional and efficient handling trip reimbursement involving a Tauck cruise cancellation secondary to a medical issue that occurred close to our departure date. My husband and I found the claims process to be straightforward and seamless. Based on our experience I would highly recommend AON Travel Insurance.

  • Darrell M

    Date: 11/12/2024

    *** customer service was wonderful and very patient. I did have to call a couple times to clarify my claim, however both times, the representatives were polite, understanding and addressed my concerns.

  • Pam M

    Date: 11/12/2024

    We were very happy with Aon. Our trip going to ****** got delayed requiring an overnight in ******* resulting in loss of one full day of vacation. We got reimbursed easily for delay of trip, delay of all our luggage for 3 days, resulting in needing reimbursement for buying clothes, toiletries etc., unused hotel and transfers. It was pretty easy to upload receipts, boarding passes etc. We received deposits for all in less than 30 days.

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