Business Profile

Chimneys

Shamrock Chimney

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Shamrock Chimney's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

57 total complaints in the last 3 years.
54 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/07/2024
Type:Product Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Paid for chimney cleaning and inspection. Was told lined needed to be replaced. Gave a $600 deposit for the $1,500 job quoted. They came the next day with the wrong size pipe and have not returned to do the work or refund the $600 deposit in spite of many calls and image of cancelled check they cashed. This had been ongoing for nearly 11 months. They are a scam.
Business Response
Date: 09/24/2024
We appreciate your patience as we work through this matter together.

I would like to clarify a few points regarding your experience with our company. First and foremost, we pride ourselves on our expertise and professionalism in chimney inspection and cleaning. Our team is highly trained and experienced in this field, and we stand by the assessment that the size of the liner we provided was indeed correct.

We understand that there may have been some confusion regarding the size, possibly stemming from advice given by someone who is not a chimney expert. We take such matters seriously and aim to ensure that our customers receive accurate information and quality service.

We have refunded.
Customer Answer
Date: 10/08/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

Please be advised that a refund has not been received.

Shamrock claims to have sent a refund but that is not true.
Initial Complaint
Date:06/26/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Work performed is beyond garbage work. I had a chase cover replaced and new storm collars put on. ***** cover doesnt fit, storm collars were the old ones spray painted (i have photos of them doing it) and rain caps were spray painted and put together with silicone. Whole area was sealed with aluminum tape, silicone, and shiny spray paint. Waited a month for new collars and was promised by said worker (have it on video) of a new work order because these collars werent the right ones from the first place. This company is absolute GARBAGE. I wish i saw these reports sooner. This company has no place being in business. Scammed me for over $3,000 and multiple wasted work days waiting for them to show for repairs and never showing. All these techs swore that they treat this chimney like its my own i would never not let it be 100%, well then they must live in a box in the ***** because ive seen a better repair job done by a 2 year old. Should be completely ashamed of yourselves. I could have done a better job with $40 in supplies from homedepot if this is the quality of work i was going to receive. I hope this company gets what they deserve, I will make it my personal mission to sink this company once and for all so NOBODY has to deal with this scam company and shi**work.
Customer Answer
Date: 07/21/2024
Better Business Bureau:

At this time, I have not been contacted by Shamrock Chimney regarding complaint ID ********.

Sincerely,

*********************
Business Response
Date: 03/27/2025
Tell us why here...Thank you for bringing your concerns to our attention regarding the chimney liner installation. I am truly sorry to hear that you feel Shamrock Chimney has not adequately addressed the issues at your home.
We take all customer feedback seriously and understand how important it is to have your chimney functioning properly. I apologize for any frustration you have experienced and want to assure you that we are committed to resolving this matter.
Business Response
Date: 03/27/2025
Tell us why here...Thank you for bringing your concerns to our attention regarding the chimney liner installation. I am truly sorry to hear that you feel Shamrock Chimney has not adequately addressed the issues at your home.
We take all customer feedback seriously and understand how important it is to have your chimney functioning properly. I apologize for any frustration you have experienced and want to assure you that we are committed to resolving this matter.
Customer Answer
Date: 03/31/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

your company was out to my property two times to address the issues. The first time the guy came back out and said that the collar wasn’t the proper one and will order a new one. And then the second time the guy came out and said there’s nothing wrong and no order was placed for a collar over a month prior. I have on video the guy stating that the work on top of the chimney is acceptable for his house and there’s nothing wrong with the job that was done which is far from the truth. I had to have another company come in and spent 3000 more dollars to get this issue fixed properly. You have had enough time to call back and try to resolve this issue, but you have not done anything at all. I am still waiting for a full refund of the money that I spent which was $2700.

***** *****

Customer Answer
Date: 03/31/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

your company was out to my property two times to address the issues. The first time the guy came back out and said that the collar wasn’t the proper one and will order a new one. And then the second time the guy came out and said there’s nothing wrong and no order was placed for a collar over a month prior. I have on video the guy stating that the work on top of the chimney is acceptable for his house and there’s nothing wrong with the job that was done which is far from the truth. I had to have another company come in and spent 3000 more dollars to get this issue fixed properly. You have had enough time to call back and try to resolve this issue, but you have not done anything at all. I am still waiting for a full refund of the money that I spent which was $2700.

***** *****

Business Response
Date: 04/02/2025
Thank you for taking the time to share your feedback regarding your experience with Shamrock Chimney. I sincerely apologize for the negative experience you have had and appreciate your concerns being brought to our attention.
I am truly sorry to hear that the quality of work did not meet your expectations and that you felt our staff, both in the field and at the office, did not provide the level of service you deserved. This is not the standard we strive for, and I regret that we have fallen short in your case.
It’s important for us to learn from our customers’ experiences to improve our services. I am personally committed to addressing the issues you mentioned and will investigate the circumstances surrounding your concerns.
Rest assured, we value the trust our customers place in us, and this feedback will be used to enhance our training and service protocols.
Business Response
Date: 04/02/2025
Thank you for taking the time to share your feedback regarding your experience with Shamrock Chimney. I sincerely apologize for the negative experience you have had and appreciate your concerns being brought to our attention.
I am truly sorry to hear that the quality of work did not meet your expectations and that you felt our staff, both in the field and at the office, did not provide the level of service you deserved. This is not the standard we strive for, and I regret that we have fallen short in your case.
It’s important for us to learn from our customers’ experiences to improve our services. I am personally committed to addressing the issues you mentioned and will investigate the circumstances surrounding your concerns.
Rest assured, we value the trust our customers place in us, and this feedback will be used to enhance our training and service protocols.
Initial Complaint
Date:04/05/2024
Type:Service or Repair Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
June, 2023 I hired Shamrock to replace and reconstruct the crown, cap and repointing of 2 chimneys for $2100.00. Soon after the job, I incurred damage to my interior, due to faulty construction ensued after rain. The interior leaked constantly because the job was done incorrectly. Shamrock did not repair the job and refused to acknowledge responsibility after months of attempts through emails and phone calls. They refused all communication.I had to hire a new company to dismantle and reconstruct the job done by Shamrock, which cost me $3900. After the job was done, I did research on Shamrock and have discovered that they are not licensed to do business in the states of ** and **. They also have multiple complaints. I am asking for a refund of $2100.00.
Customer Answer
Date: 04/30/2024
Better Business Bureau:

At this time, I have not been contacted by Shamrock Chimney regarding complaint ID ********.

Sincerely,

*****************************
Business Response
Date: 03/27/2025
Tell us why here...Thank you for bringing your concerns to our attention regarding the chimney liner installation. I am truly sorry to hear that you feel Shamrock Chimney has not adequately addressed the issues at your home.
We take all customer feedback seriously and understand how important it is to have your chimney functioning properly. I apologize for any frustration you have experienced and want to assure you that we are committed to resolving this matter.
Customer Answer
Date: 03/31/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********* and have determined that my complaint has NOT been resolved because:

Shamrock Chimney completed a job that was very poor and caused significant damage to my interior as well an exterior. I had to hire multiple companies to restart and re-do the entire job,which cost me over $5000.00. I am asking for $2100.00 back in restitution. Shamrock Chimney lost their license to conduct business in the state of Connecticut years ago. They fraudulently conducted business with me, without an approved license. According to the State Department of CT, they are no allowed to conduct business. Furthermore, ******* ******, the principal owner of Shamrock Chimney, has a warrant out for his arrest, according to the CT Department of Consumer Affairs.
I attempted multiple times to request a refund. Shamrock Chimney never communicated with me to apologise, take responsibility or make good on a very bad job. I have already submitted a Small Claims suit to ******* ******. Today, in fact, was my small claims court case. ******* ****** was a no-show. He is hiding in the wings, hoping this will go away. Shamrock Chimney committed fraud with me. My hope is that the public is alerted to never do business with company on any condition.

******** ******
Initial Complaint
Date:04/05/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Shamrock ********** worked on two chimneys in our home. We got leeks on both after their work and for almost three months I have been calling them and gotten no answer to my demand. I like them to come and inspect their work and fix the leaking chimneys.
Customer Answer
Date: 04/30/2024
At this time, I have been contacted directly by Shamrock Chimney regarding complaint ID ********, however my complaint has NOT been resolved because:
[Your Answer Here]
shamrock chimney without appointment and I was not home. They called me at that moment to ask what was the problem and they were gone when I came home. I did not hear from them anymore and nothing was fixed.

In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
***********************
Customer Answer
Date: 05/23/2024
Better Business Bureau:

At this time, I have not been contacted by Shamrock Chimney regarding complaint ID ********.

Sincerely,

***********************
Business Response
Date: 03/27/2025
Tell us why here...Thank you for bringing your concerns to our attention regarding the chimney liner installation. I am truly sorry to hear that you feel Shamrock Chimney has not adequately addressed the issues at your home.
We take all customer feedback seriously and understand how important it is to have your chimney functioning properly. I apologize for any frustration you have experienced and want to assure you that we are committed to resolving this matter.
Initial Complaint
Date:02/27/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 12/2/2023 I had Shamrock Chimney come to give me an estimate to get my fireplace in working order. (It hadn't been used in 30 yrs). Upon inspecting it I was told I would need a stainless steel liner, new damper and flashing repair and that it would cost $5,100. I agreed and they proceeded to do the work that day and finished the job on the Monday 12/4/2023. I was told i was all set and everthing was guaranteed. On 12/10/2023 my son came over to help me try the fireplace. After about 45 minutes the smoke alarm went off and the house started to smell of smoke. We figured maybe it was because it was the first time using it. The smell of smoke stayed on the house for over a week. On New Years eve I figured I would have a nice fire. Once again after about 45 minutes the smoke alarm went off (once again sending my dog to the back door petrified) and the house began to get smokey. I had to open windows to sleep that night it was so bad. I called Shamrock Chimney on 1/2/2024 and was told that someone would call me. On 1/3/2024 I texted my contact person to tell him no one had responded to my call and the issue I was having. I was scheduled for 1/6/2024. They never showed and I had to call them to find out they couldn't make it. They rescheduled 1/13/2024 and once again they couldn't make. On 1/20/2024 they finally showed up only to tell me now I needed to pay another $3,300 for a fireplace liner. Not ever mentioned before. We had words and I had to remind him that I was the customer!!! Later that day I spoke with their supervisor and he defended them, never apologizing for their actions and told me the best they could do was charge me $2,700 for the additional work.My son checked with a camera in the chimney and it was never cleaned before putting in the liner. I have since then notified RI Consumers. They have apparently received a check for $2,650. I have never spoke with or agreed to anything from Shamrock Chimney.I still have firehazard chimney.
Business Response
Date: 03/27/2025
Tell us why here...Thank you for bringing your concerns to our attention regarding the chimney liner installation. I am truly sorry to hear that you feel Shamrock Chimney has not adequately addressed the issues at your home.
We take all customer feedback seriously and understand how important it is to have your chimney functioning properly. I apologize for any frustration you have experienced and want to assure you that we are committed to resolving this matter.
Initial Complaint
Date:02/13/2024
Type:Service or Repair Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We called Shamrock chimney, and they came out the same day on 11/8/23. They did the work the same day too. They installed an incorrect size liner, didnt connect water heater to the correct flue, the sealing on the chimney that they did washed away, and closet is still leaking due to this. The water heater not connected safely which is a safety issue but we are not within code in many areas. We now need to spend money to fix everything to become within code as if nothing was done in the beginning. We had a chimney inspection on 11/27/23 by Ultimate Chimney Sweep who formed us of these issues, and didnt pass. We have reached out to Shamrock chimney many times and have been told we are on the schedule and someone will come out to fix these issues, they never showed up. At this point we need a refund as I dont trust Shamrocks service and have spent more money fixing the issues they created. I have photos that the chimney sweeping company took as well if those are needed to show items were not installed correctly.
Business Response
Date: 03/27/2025
Tell us why here...Thank you for bringing your concerns to our attention regarding the chimney liner installation. I am truly sorry to hear that you feel Shamrock Chimney has not adequately addressed the issues at your home.
We take all customer feedback seriously and understand how important it is to have your chimney functioning properly. I apologize for any frustration you have experienced and want to assure you that we are committed to resolving this matter.
Customer Answer
Date: 03/31/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

As stated in my complaint. We called Shamrock chimney, and on 11/8/23 you installed an incorrect size liner, didnt connect water heater to the correct flue, the sealing on the chimney washed away, and closet is still leaking due to this. The water heater was not connected safely which is a safety issue but we are not within code in many areas. We now need to spend money to fix everything to become within code as if nothing was done in the beginning. Please explain how you will resolve these issues. It is now almost beginning of April 2025 and this work was done 11/8/2023, we would like a refund at this point.

******* *****************

Business Response
Date: 04/02/2025
Thank you for taking the time to share your feedback regarding your experience with Shamrock Chimney. I sincerely apologize for the negative experience you have had and appreciate your concerns being brought to our attention.
I am truly sorry to hear that the quality of work did not meet your expectations and that you felt our staff, both in the field and at the office, did not provide the level of service you deserved. This is not the standard we strive for, and I regret that we have fallen short in your case.
Its important for us to learn from our customers experiences to improve our services. I am personally committed to addressing the issues you mentioned and will investigate the circumstances surrounding your concerns.
Rest assured, we value the trust our customers place in **, and this feedback will be used to enhance our training and service protocols.
Customer Answer
Date: 04/02/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

Your response does not address my concerns or resolve the issue at hand. How do you intend to resolve the problems with my house and the lack of service, which has led to me incurring additional out-of-pocket expenses due to your company's actions?

******* *****************
Initial Complaint
Date:01/26/2024
Type:Service or Repair Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On December 16th, 2023, I hired Shamrock Chimney to repair a water leak that was in my fireplace.The work was completed in two days which involved re-pointing of the Chimney, installing a new dampener and a new liner on the gas side of the Chimney. The leak has not been fixed, they have been back a few times but the issue has not been corrected. Today they called me and said that I should not call them again and the hung up on me. I would like to get my money back so I can hire another contractor to fix the issue.
Customer Answer
Date: 02/20/2024
Better Business Bureau:

At this time, I have not been contacted by Shamrock Chimney regarding complaint ID ********.

Sincerely,

*****************
Business Response
Date: 03/27/2025
Tell us why here...Thank you for bringing your concerns to our attention regarding the chimney liner installation. I am truly sorry to hear that you feel Shamrock Chimney has not adequately addressed the issues at your home.
We take all customer feedback seriously and understand how important it is to have your chimney functioning properly. I apologize for any frustration you have experienced and want to assure you that we are committed to resolving this matter.
Business Response
Date: 04/01/2025
Thank you for taking the time to share your feedback regarding your experience with Shamrock Chimney. I sincerely apologize for the negative experience you have had and appreciate your concerns being brought to our attention.
I am truly sorry to hear that the quality of work did not meet your expectations and that you felt our staff, both in the field and at the office, did not provide the level of service you deserved. This is not the standard we strive for, and I regret that we have fallen short in your case.
Its important for us to learn from our customers experiences to improve our services. I am personally committed to addressing the issues you mentioned and will investigate the circumstances surrounding your concerns.
Rest assured, we value the trust our customers place in **, and this feedback will be used to enhance our training and service protocols.
If you are open to it, I would like the chance to discuss this further and determine how we can make this right for you. Please feel free to reach out to me directly
******* ******
Customer Answer
Date: 04/02/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

I already had the issues resolved after the owner screamed at us and hung up on us after we sent videos that the chimney was still leaking, I have that recording. I ********** our money back for a job YOU did not fix nor stood by your poor workmanship. If not I will get legal help on this.

*** *****
Initial Complaint
Date:12/29/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 12-28-2023 two representatives from Shamrock C & C came to clean the chimney of one wood burning fireplace. They claimed that the creosote buildup necessitated a new flue, which they claimed to install. I have no evidence that they cleaned or installed anything. For this they charged me $6,013.00, which I put on a credit card. A few hours later realize.that I have been duped.
Business Response
Date: 03/27/2025
Tell us why here...Thank you for bringing your concerns to our attention regarding the chimney liner installation. I am truly sorry to hear that you feel Shamrock Chimney has not adequately addressed the issues at your home.
We take all customer feedback seriously and understand how important it is to have your chimney functioning properly. I apologize for any frustration you have experienced and want to assure you that we are committed to resolving this matter.
Initial Complaint
Date:12/18/2023
Type:Sales and Advertising Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 10/21/2023 after cancelling 2 previous times and being late this day, a technician named ****** and his assistant showed up in the pouring rain to clean my chimney. While I am convinced they did not clean the chimney, I have not hired anyone else to prove this. What I can prove is that by the time they were done, it was dark and unbeknownst to me, they were heaving bricks and concrete debris from a previous job into the shrubs along my driveway. I did not notice this until the leaves fell off. I tried to call all of the phone numbers i could find, both on the invoice and on the website. All the numbers seemed to loop back to a gentleman in Ringe ** who was incredible rude and completely discourteous named ******. I was never connected with the owner of the company. I spoke with a man named ********************* who sighed loudly when i explained his workers had dumped trash. But his only resolution was to forward me on the angry **************************. To this date no one has contacted me. They are an incredibly dishonest company and this was a criminal act. I did reach out to Concord PD who has also not been able to get in contact with them. I sent a message to Shamrocks FB page. When i commented on a photo of a chimney they had taken down the same day they came to my house and asked if that was the chimney they dumped on my property they took the post down!
Business Response
Date: 03/27/2025
Tell us why here...Thank you for bringing your concerns to our attention regarding the chimney liner installation. I am truly sorry to hear that you feel Shamrock Chimney has not adequately addressed the issues at your home.
We take all customer feedback seriously and understand how important it is to have your chimney functioning properly. I apologize for any frustration you have experienced and want to assure you that we are committed to resolving this matter.
Customer Answer
Date: 03/31/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:
I reached out directly to the owner and the worker who came to my home. They have my contact information. No one has responded to me. No one from the company has called to schedule a time to come remove the debris (from a different job site) that they threw in my woods. They threw concrete and bricks on my property and absolutely rudely did not respond. Their response to BBB is not a proper response. I have since had my chimney inspected and was told it look like my chimney hadn’t been cleaned. This company should not be allowed to do this work in NH when the consequences mean a home burns down or worse. They are disrespectful to customers and have absolutely not resolved my problem.

******** ********
Initial Complaint
Date:12/07/2023
Type:Service or Repair Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I hired Shamrock C&C for a routine chimney sweep/inspect. They cleaned my chimney, told me my ****** damper was warped beyond repair, then quoted me $600 to install a new damper at the top of the chimney. In the process of all this, they also broke the operating handle for my ****** damper. I didn't pursue that issue immediately, because they had informed me my damper needed replacement anyway.About a month later while I was examining competitor's quotes and generally researching the topic, I "fixed" the damper myself by shifting it one inch to the left on its hinge. It was never damaged.I contacted Shamrock C&C to ask them to replace the damper handle they broke. In short, they were dismissive on the phone, and repeatedly failed to call me back after promising they would investigate.
Customer Answer
Date: 12/31/2023
Better Business Bureau:

At this time, I have not been contacted by Shamrock Chimney regarding complaint ID ********.

Sincerely,

*******************************
Business Response
Date: 03/27/2025
Tell us why here...Thank you for bringing your concerns to our attention regarding the chimney liner installation. I am truly sorry to hear that you feel Shamrock Chimney has not adequately addressed the issues at your home.
We take all customer feedback seriously and understand how important it is to have your chimney functioning properly. I apologize for any frustration you have experienced and want to assure you that we are committed to resolving this matter.
Business Response
Date: 04/01/2025
Thank you for taking the time to share your feedback regarding your experience with Shamrock Chimney. I sincerely apologize for the negative experience you have had and appreciate your concerns being brought to our attention.
I am truly sorry to hear that the quality of work did not meet your expectations and that you felt our staff, both in the field and at the office, did not provide the level of service you deserved. This is not the standard we strive for, and I regret that we have fallen short in your case.
It’s important for us to learn from our customers’ experiences to improve our services. I am personally committed to addressing the issues you mentioned and will investigate the circumstances surrounding your concerns.
Rest assured, we value the trust our customers place in us, and this feedback will be used to enhance our training and service protocols.
If you are open to it, I would like the chance to discuss this further and determine how we can make this right for you. Please feel free to reach out to me directly
******* ******
Customer Answer
Date: 04/02/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

I gain neither satisfaction nor value from Shamrock’s platitudes. This sounds like hollow and formulaic PR-speak to me. I also find it vexing that they insist I reach out to them for resolution. Despite their reply, I have long assumed that Shamrock has no real interest in resolving this. If they want to prove me wrong, they have my contact information. I don’t intend to expend any more of my own valuable time in order to give Shamrock the opportunity to snub me anew.
Shamrock, the *minimum* appropriate resolution for breaking something is to pay for its replacement. If you actually care to, permission granted to go ahead and do that, or else propose an alternative.

Sincerely,

******** *******

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