Complaints

This profile includes complaints for Ultimate Transport 123's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Ultimate Transport 123

  3391 Long Beach Rd Oceanside, NY 11572-5424

• 

  Ultimate Transport 123

  3950 E Patrick Ln Ste 102 Las Vegas, NV 89120

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/04/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company moved my car from *********, ** to ********, ** two years ago. No problems, no concerns. Two weeks ago, I received a text asking me if I needed further services from them. They then called me, and I requested a quote to move my car from *********, ** to ************, **. I got the quote and said I have your number and I will contact you when I'm ready to move. Now they call me every day all day and they ask for me by name and hang up. I keep blocking their number, but they call from different numbers. This needs to stop!

  Business Response

  Date: 06/05/2023

  To Whom it May ************************* be advised that the customer will have no further contact via calls, texts and email from our company.

  
  We consider this complaint closed.
  
  
  Respectfully,

  
  Ultimate Transport 123
  
  
  

  
  

  Customer Answer

  Date: 06/06/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***********************
  
  
  
   
  
  

• Initial Complaint

  Date:05/17/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a contract with Ultimate Transport 123 on an April 10, 2023 to move my Porsche 911 from ******** ** to ********** ** with promised pick up date between May 14 to May 16. So basically 45 days for them to do their job!I have been chasing them since May 12 to confirm a pick up date & time. As of now (May 16) they still dont have any scheduled pick up. I called them over 20 times and got limited or no response.I talked with a manager today (****). He threatened me with a cancellation fee unless I gave them ongoing opportunity to find a carrier.I told them they were fired and have hired another Transport Company.They are the most unprofessional and incompetent company I have dealt with in my 41 year professional career.

  Customer Answer

  Date: 05/18/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  My issue with Ultimate Transport 123 has been resolved to my satisfaction.  Please close this complaint.
  
  Thanks
  
  *************************;
  
  
  
   
  
  

• Initial Complaint

  Date:05/15/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had made reservations for my car to be picked up by a specific date, and the company had confirmed that they would provide a driver. When I messaged them to inquire about the arrival time, I received no response. I decided to give them a call, and they informed me that I needed to speak with the person who sold me the service, *******. They mentioned that ******* was currently on a call with someone and suggested that I either wait or request a callback. I chose to wait, enduring a 30-minute delay.However, they eventually disconnected the call. Frustrated, I called them again and expressed my desire to cancel the service. Astonishingly, they insisted that I would be charged $100 for canceling.Naturally, I questioned their rationale, as they had not provided any service whatsoever. Their lack of communication and subpar customer service were highly unsatisfactory and fell short of the expected standard. It became apparent that the company's claims of being an honest, straightforward, small family business were all deceptive tactics employed to secure customers under false pretenses.In my opinion, this company is a scam. If you are in need of a car transport service, I strongly recommend consulting the Better Business Bureau to find reputable companies. Surprisingly, this particular company is not even listed on the BBB website.If I had the option to rate them, I would give them a zero-star rating without hesitation.

  Business Response

  Date: 05/16/2023

  To Whom it May ******************** reviewing the order details as well as the customers complaint regarding the $100 charge for canceling, We received the order in our office on 04/14/2023 to ship a vehicle from ** to **. As per the contract that they have signed with ** when a customer provides a first available pick-up date, we have 10 business days from that date to dispatch a driver to pick up the assigned vehicle(s). - While we try our very best to have the order scheduled as soon as possible, the customer canceled the ********************** on 05/15/2023. We sent a cancellation agreement and the customer agreed. The customer was charged the cancellation fee of $100.00.

  Also, As per the cancellation policy, if the customer cancels before the completion of the 10 business days, the fee charged is not refunded since the first stage of providing the service had begun with the intent to complete.

  In this case, we are unable to assist with any refund requests.

  Regards,

  Ultimate Transport 123
  
  

  
  

  Customer Answer

  Date: 05/17/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  When I initially contacted the car transport company, they assured me that they would arrange for a driver on the requested date, which was initially May 5th. However, this date was subject to change, so I informed them that I would confirm the actual pickup date later. I sent them an email with the updated date, but received no response. When I called them, they mentioned that they would update the date accordingly.
  
  
  I had expected to receive updates regarding the arrival time of the driver, but unfortunately, I didn't hear anything from them. As May 15th approached, I still hadn't received any updates, so I decided to call and express my frustration. They informed me that I would have to wait until the 18th, and only then would I avoid the cancellation fee.
  
  
  This policy seemed illogical to me since the service was not provided on the originally agreed-upon date, yet I was expected to wait until the 18th to avoid charges. Their overall business ethics are severely lacking, to say the least.
  
  
  In hindsight, I realize I should have researched the company and read the reviews before making a reservation. It's disheartening that they provide misleading information, and it's unfortunate that many people have to deal with these issues. Furthermore, it seems that they take no action to rectify the situation.
  
  
  This I would say is horrible customer service.
  

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************
  
  
  
  
   
  

• Initial Complaint

  Date:05/02/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  These people took a (refundable) ****** reservation fee from ** contingent on the sale of our home. We did not sell the home and therefore did not require their services. We have been contacting them since then and only get a run around and promises of an E-mail or letter or compensation but they never follow through. The contract clearly states "Do not dispatch until contacted by customer. Customer selling home. ******************* is our contact who specifically wrote this contract and who assured ** if we did not use the service, the reservation fee was returnable. We sent an E-mail explaining our inability to **** our home and desire to cancel. From: ********************* Sent: Saturday, December 3, 2022 6:20 PM To: Ultimate Transport 123 Subject: Re: Ultimate Transport 123 has sent you Documents for eSignature ********AT Dear ***, Unfortunately we are unable to sell our home due to economic changes in the housing market and therefore we will not be moving.Please understand we made every effort to make this happen but just have not had the interest we had 6 months ago. Please return our deposit to the account on record and accept our sincere thanks and apologies.**** and ************************* ************ or ************.

  Customer Answer

  Date: 05/26/2023

  Better Business Bureau:
  
  At this time, I have not been contacted by Auto Transport 123 regarding complaint ID ********.
  
  Sincerely,
  
  *********************
  

  Business Response

  Date: 01/24/2025

  To Whom It May Concern,

  We have reopened this complaint to work towards a resolution of the matter.

  We are pleased to inform you that we are already in communication with the customer to address and resolve this complaint.

  Respectfully,

  Ultimate Transport 123

  Customer Answer

  Date: 01/27/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID# ********* and have determined that my complaint has NOT been resolved because: 

    This business has repeatedly promised a smaller refund ,200.00 as opposed to the original 500.00 if and only if I remove my complaint prior to receiving said refund.

  I contend that this is a bribe and they have no intention of sending any refund whatsoever. They have promised this action in the past and after withdrawing my complaint they have not provided the promised refund.

   This is how they are trying to clear themselves of unscrupulous business practice complaints by promising partial refunds and not following through with payment. Therefore, I am not satisfied with their efforts. They are playing the system and obviously don't realize that they are never going to get a BBB rating if they continue to act in bad faith.

   

  
  

  **** ******

  
  
  
  
  
  
  
  
  
   
  

• Initial Complaint

  Date:05/01/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They first lied and stated they were a small company with drivers in house but they use third party carriers in order to induce a fraudulent contract. I agreed to ship my car with them because of this. I was willing to pay double a competitor because they guaranteed they were a small company with their own drivers and I was shipping a brand new car. I had given them my credit card info because they said they needed it first and would later call when the driver was dispatched to pick up my car and then charge my card. They told me I could even give a fake credit card numbers but I gave them my real one just so I wouldnt have to do it later. But it was still made clear that nothing would be charged until their accounting department would reach out. I cancelled the shipment within minutes of signing because I realized they had lied about being a small company with their own drivers. They guaranteed that my card had not been charged and I could cancel. Several hours later I get a text that a driver was dispatched and I realized my card was charged. I immediately called again and they again guaranteed it was a mistake, no driver had been dispatched and they would refund me the deposit first thing the next day. They did not. I have called them multiple times to get a refund and everyone I spoke to guaranteed I would get a refund. I finally had to dispute the payment with my credit card company. At one point, they agreed that I deserved a refund and no service had been provided but only if I promised to agree not to say anything negative about their company anywhere. They cannot agree that this money should be refunded but threaten to only give that money back if Im silent. They are also telling me they will refund but tried to my credit card company that they did provide a service. When I was looking for a shipping company they stated that other companies charge you and never pick up the car to induce me to sign with them when thats exactly what they did.

  Business Response

  Date: 05/02/2023

  To Whom It May ********************* already reached out to the customer via email in regards to the refund.

  
  Regards,

  
  Ultimate Transport 123
  

  
  

  Customer Answer

  Date: 05/02/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I have provided the only email communication I received from Ultimate regarding a refund and it was demand that I agree not to write a review. Ultimate Transport 123 cannot refuse to return a refund they acknowledge I am owed on the condition I not speak about my honest experience. 

  Ultimate Transport 123 is blatantly lying to a government agency about their actions in order to steal money from consumers. Ultimate should provide proof of this email where they reached out. Ultimate should provide proof any service was provided. A one sentence response with no supporting documents makes it clear they have no defense and are disrespecting this agency's review.

  Sincerely,
  
  *******************************
  
  
  
  
   
  

  Business Response

  Date: 05/05/2023

  To Whom it May ******************* customer requested a refund in the amount of $250 for canceling the transport because of negative reviews online about the company. We, at Ultimate Transport 123, always respect everyone's opinions and points of view, but please know that not everything they read is accurate and true. The customer was contacted by a manager, and the customer advised we would refund the full reservation fee. The customer rejected this notion. We had made several attempts to resolve this matter with the customer, but the customer refused to come to an amicable resolution. 
  If the customer still wishes to take advantage of full credit, he must call us at *****************************, between the hours of 1 PM and 8 PM ET. Monday through Friday.
  
  Respectfully,
  
  Ultimate Transport 123
  
  

  Customer Answer

  Date: 05/05/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Ultimate Transport continues to repeat their original statement, with no new efforts to resolve this matter. First, I did not cancel because of bad reviews. I cancelled because they lied about the service they would be providing. They refused to price match a licensed and insured competing carrier because they pulled one bad review from a competitor so clearly reviews matter. I was willing to pay double the competitor based on Ultimate's assurances that they were a small company. I knew I did not want to risk having to deal with a third party if anything happened to my car. I would have rather paid double to make sure I knew who I was dealing with and who would be responsible for damage to my car. Ultimate Transport also made assurances on the phone that they would cover certain damage to the vehicle. However, if they were using a third party carrier, they could not have made such claims because they would not have know which carrier they were assigning my vehicle to and the specifics of that carrier's policy. In fact, if you view other Ultimate Transport reviews, this seems to be a common underhanded business practice of Ultimate. They misrepresent the fact that they are a small company with their own drivers when they use third party carriers and then provide no help in fixing any damage that *** result to a vehicle in their care.

  Second, they provided an offer to refund the money, ON THE CONDITION I NOT SHARE MY EXPERIENCE. They have since called me demanding that I take down my reviews. They have lied to review companies stating that I was never a customer in order to take down my review. That has been their only offer. They have stated very clearly that if I do not agree to take down my honest reviews, they would not return the money. The recently resent the email offer to refund ON THE CONDITION I REMOVE MY HONEST EXPERIENCE but are now only offering $150 of the $250 deposit they are admitting to. 

  I have included a text message from the day the contract was signed showing the time that a driver was supposedly dispatched. Per the contract terms, no deposit should have been charged prior to the driver being dispatched. The texts show that I had called to cancel several hours previously. I want a refund. I tried to request that Ultimate just refund themselves and they repeatedly told me they will process the refund and never did. I have disputed this charge with my credit card company and it had to go to a second review because they lied to my credit card company about the service they provided. They would not need my permission or any action on my part to refund the money if they truly wanted to refund it. I will never take down my reviews, and I am now more sure that they must stay up. It is very clear that Ultimate Transport is engaging in unfair and unethical business practices to fraudulent induce contracts with consumers and even more underhanded and shameless tactics in order to keep the money, including violating fiduciary obligations to credit establishments and lying to a government agency. Not only should this money be refunded, but an investigation should be initiated to determine the extent of their fraudulent practices.]

  
  Sincerely,
  
  *******************************
  
  
  
  
   
  

• Initial Complaint

  Date:04/26/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a transporter on Thursday 4/20 and the sales agent told me that my car would be picked up on Saturday and delivered on Monday. I did not have anyone available to receive the car on Sunday, so I confirmed with the sales agent that it would be delivered on Monday, and she said yes. She said if I needed to make changes that I could, however the pickup and delivery was set up for Saturday pickup and Monday. Based on that, I made arrangements in both locations for people to be available to release and receive the car. On Saturday, nobody ever picked up the car, nor did they communicate that they wouldn't be able to. I called Ultimate Transport 123 and explained that I needed the car picked up on Sat and was told I would get a call back, and never did. They claim that dates are estimates, but that was never stated. This is a typical bait and switch and this company cannot be trusted.

  Business Response

  Date: 04/27/2023

  To Whom it May ****************** tried calling him but there was no answer.  Please call us at ****************** between the Hours of 1:00 PM & 8:00 PM ET. Monday - Friday so we can discuss the situation and we can give the best resolution that we can provide.
  
  We do hope well be able to speak soon.
  
  
  Regards,
  
  Ultimate Transport 123
  
  

  Customer Answer

  Date: 04/28/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  The General Manager contacted me and we discussed the situation.  He said he would be issuing me a credit as well as a voucher for future business.  He said that he would send me an email detailing what he would do.  As of today, he has NOT issued a credit, sent a voucher nor has he emailed me as stated.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *****************
  
  
  
  
   
  

  Business Response

  Date: 05/11/2023

  To Whom it May Concern-
  
  We've been waiting for a response on the email we sent way back last week of April so we can process the refund. However the customer just replied the 8th without the agreement on the refund we provided. Please reply to the email if the customer does agree to the email we sent last April so we can process the refund. 
  
  
  Regards,
  
  Ultimate Transport 123
  
  

  Customer Answer

  Date: 05/11/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:
  

  
  

  The business Manager is not being honest.  He stated verbally that he would issue the credit and in his email, stated that it had already been done.  He asked if I would mind updating my reviews online and the BBB complaint due to his offering a credit and voucher; which I would have done.  He never issued a credit or voucher, and I never agreed to the solution in exchange for anything; that amounts to the business trying to extort an updated review; which I am not willing to do.  Again, had the business simply followed through on issuing the credit, as promised, based upon their original mistake, I would have gladly updated my reviews, but because I wanted to give them credit for doing so, NOT in exchange for anything.  At this point, they can keep their credit and my reviews will remain as will my complaint with the BBB.  This business is unethical. 

  
  

   

  
  

   

  
  

   

  
  

   

  
  

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  
  
  Sincerely,
  
  
  
  **** ****
  
   
  
  
  
  
  
   
  

• Initial Complaint

  Date:04/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We selected Unltimate Transport and was lied to from the start. We have two cars than needed to be transported by truck from **********, ** to ******, **. They quoted the job at $1800 but explained we needed to place our vehicles on top of the transport to protect them, so we committed to $2000. with an extra $200 for placement on top of "their" auto transport trailer.It was very important our cars arrive timely and we called repeatedly asking for a pickup date, aw we needed one day to prepare the cars for shipping. I spoke to ***** when we didn't have the pickup date, and he was bullying and refused to let me cancel without penalty, with less than a week out.We received notice that the cars would be picked up in less than 12 hours. We rushed and got them ready.Two men came to our door to pick up the cars but their truck was hidden a block away. They spoke very little english, hardly any and they took the cars and left.The cars were hauled on a flat be truck and were filthy beyond explanation when delivered. One car had oil or something all over the front. They had been hauled on a "flat bed truck"! Likely they had driven on a road that had fresh oil applied.I immediately called *****, texted and emailed to complain but they wouldn't respond.The cost for cleaning both cars was almost $400! The detailer said they took a lot of time to return the vehicles to a satisfactory condition.We would never allow our cars to be shipped on a flatbed and learned our ******* Check BBB before making a decision.

  Business Response

  Date: 04/07/2023

  
  To whom it may concern-
  
  Please be advised that we will need all the requested proofs so that we can process your request in a timely manner and for documentation purposes. Without this proof/s we are unable to proceed further on this issue. Please send in an email to ***************************** with photos to submit a claim.
  
  We will await your response and take the necessary action then.
  
  
  Regards,
  
  Ultimate Transport 123
  
  

  Customer Answer

  Date: 04/08/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because

   

   This company takes sleeze to a new level!  The "owner" called ne two days ago and asked if I had picture's of the transport.  I replied that I did not as the driver walked to my home in ********** and we never saw the flatbed truck.  The delivery was made before we arrived as well.  Now, they say they will not settle as I don't have pictures!   They knew that and that is likely why they called to ensure I didn't take pictures.  They know what happened and refuse to take responsibility.  

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *****************
  
  
  
  
   
  

  Business Response

  Date: 04/13/2023

  To whom it may concern-
  
  We have made several requests to resolve this matter. We would like to discuss settlement, but he is not giving us the opportunity to do so as he has been ignoring our calls and will not return our calls. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. Please call us at ****************** between the Hours of 12:00 PM & 7:00 PM ET. Monday - Friday.
  
  We do hope well be able to speak soon.
  
  
  Regards,
  
  Ultimate Transport 123
  
  

  Customer Answer

  Date: 04/13/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved bece]

   

   This company is the worst I have ever dealt with.  They promised to credit my account and never did so.  They did call and wanted me to remove the BBB dispute before they would credit my credit card account.  I refused as they had promised the week before they would credit account and have no trust in them as they have never followed through on one single promise.  They have lied continously and refuse to admit my cars were on a flat bed and filthy with oil when they were delivered.  They DID acknowledge that was the case on the phone but too smart to put in writing.

  
  *****************
  
  
  
  
   
  

• Initial Complaint

  Date:03/31/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business lied to me about having their own carriers, they stated they were not a broker whoch in fact they are. They refused to let me cancel the contract when I found this out and stayed they would charge me 400 to cancel it. The contract was for 750. They provided no carrier information until last minute after I had already shipped my truck with someone else. Their representatives are extremely unprofessional, the guy named ***** made a sexual remark even after I had stated I was married, started to insult me when I called him out n the company being a broker not a carrier. They are dishonest.

  Business Response

  Date: 04/03/2023

  To Whom it May ********************** be informed that no further contact will be made by our representative. But if they need more help or have any other concerns, you can call us at ****************** between the hours of 12:00 p.m. - 8:00 p.m. ET. Monday - Friday.
  
  Respectfully,
  
  Ultimate Transport 123
  
  

  Customer Answer

  Date: 04/03/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *****************************
  
  
  
   
  
  

• Initial Complaint

  Date:03/24/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $2450 to have a vehicle loaded onto a flatbed trailer and delivered to me. After the driver had been assigned, dispatched, and had picked up the vehicle, I find out that it was never loaded onto a flatbed as we agreed. Instead it was towed. Thats not what we agreed to and thats not what I paid for. ***** was the person with whom I dealt and can no longer get in contact with. He avoids my calls and somehow seems to always be on another call. This was bait and switch and it was fraudulent. I had to pay the driver to release my vehicle, no problem there. But the $275 fee that Ultimatetransport123 charged was unearned and has been disputed with the bank. Buyer beware, this is a company that claims to be different, but they are shady and dishonest. Regular crooks.

  Business Response

  Date: 03/27/2023

  To Whom it May ********************* regret that the customer is unhappy with the service. Upon checking on 3/21/2023, the carrier had already spoken with the customer, they were fine with pulling the trailer, and the driver was already there to pick up the vehicle. Also, as per the contract that they have signed with us, there will be times when the reservation fee may vary, which will be dependent on the carrier we choose to dispatch. In the event this may happen, the total price quoted will never change. We were well within our contract guidelines, and the transport was executed as promised. For this case, we are unable to assist with any refund requests.

  
  Respectfully,

  
   Ultimate Transport 123
  
  

  
  

• Initial Complaint

  Date:03/23/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Oct 3,2022, I sent a ****** deposit to Ultimate Transport for transportin 2 cars to ******, ****** upon the sale of our home in ****, **. The house did not sell and I since sold the 2 cars. I had informed ******************* that this contract was contingent upon the sale of our home and we did due diligence in trying to sell it. I have tried unsuccessfully to contact *************** and have been promised numerous times that I would be receiving a call from accounting but ***** has indeed contacted me regarding a refund of my ******. *************** had stated that he would be my contact and that I should deal directly with him regarding the uniqueness of my contactual agreement in regards to the actual date of transport. As I stated, I am not in posession of the vehicles and no longer require their services. Order # *******-AT 09/15/2022 MC#******

  Business Response

  Date: 03/24/2023

  To Whom it May ******************* important to us that our customers are more than satisfied and we would like to have this opportunity to resolve your concern immediately. If you can give us a chance, we have the intention of making this right and we hope you will allow us to speak with you to discuss the situation. Please call us at ****************** between the Hours of 12:00 PM & 8:00 PM ET. Monday - Friday. We do hope well be able to speak soon.
  
  Respectfully,
  
  Ultimate Transport 123