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Ultimate Transport 123

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Ultimate Transport 123's headquarters and its corporate-owned locations. To view all corporate locations, see

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Ultimate Transport 123 has 2 locations, listed below.

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    Customer Complaints Summary

    • 82 total complaints in the last 3 years.
    • 30 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/22/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They will not stop emailing me or texting me even though I said to stop

      Business Response

      Date: 03/24/2023

      To Whom it May ****************** appreciate it when our customers take the time to leave us online reviews because it lets us improve and serve our customers better each and every day. However, we took a look and it seems we have no record of any customer matching your name *********************************. Because we take our genuine customers' comments very seriously, we do need an order id or valid telephone#/email address to address this complaint concern. 

      Respectfully,

      Ultimate Transport 123

    • Initial Complaint

      Date:10/08/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I did order a towing for my car i received the car with out catalytic converter. No one was responsible for it very bad experience

      Business Response

      Date: 10/11/2022

      To Whom it May ********************* reviewing the order details, as well as the customers complaint regarding the missing catalytic converter. We fulfilled our agreement by dispatching a driver within the 10 business days.

      Claims are to be submitted to the carrier directly and its a non Ultimate Transport 123 issue. We would like to advise them to reach out to the carrier for the claim process.

      Please close this case as resolved.


      Regards,

      Ultimate Transport 123

    Ultimate Transport 123 is NOT a BBB Accredited Business.

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