Complaints

This profile includes complaints for Ultimate Transport 123's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Ultimate Transport 123

  3391 Long Beach Rd Oceanside, NY 11572-5424

• 

  Ultimate Transport 123

  3950 E Patrick Ln Ste 102 Las Vegas, NV 89120

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am stranded six hours from home with a car they promised would be picked up before 11 a.m. I sat outside for over an hour after checking out of my hotel, waiting for a driver who never showed up. I originally scheduled the pickup yesterday at 4 p.m., and after hearing nothing, I called three times this morning for updates. By noon, there was still no driver assigned. When I spoke with customer service, the representative told me he didnt know who promised my car would be picked up and that I would have to wait until tomorrow.When I explained that waiting until tomorrow was not possible and asked him to cancel the request, he became argumentative and said I would still be charged a cancellation feeeven though no driver had ever been assigned. When we asked for his name, he hung up on us.

  Business Response

  Date: 09/24/2025

  To Whom it may concern 

  We would like to clarify the events surrounding this matter. The order was placed on a Saturday at 4:39 p.m., with the expectation that a driver would arrive the very next morning at 9:30 a.m. At the time of booking, it was clearly explained that transport scheduling requires a reasonable timeframe and cannot be guaranteed on such short notice.

  When the customer called for updates, our representatives explained this again, but instead of having a constructive conversation, she repeatedly mocked and spoke rudely to our agents. Shortly after, she posted negative reviews here and on ******, and even went so far as to have two acquaintances post additional false reviews on her behalf.

  Despite her behavior, we did not enforce the cancellation fee as a gesture of good faith. Unfortunately, the customer chose to escalate the matter publicly rather than acknowledge the circumstances that were explained to her from the beginning.

  We stand by our teams handling of the situation and believe the actions taken were both fair and professional.

  Sincerely,

  Ultimate Transport 123

  Customer Answer

  Date: 09/24/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because: 

   At the time of scheduling, it was not clearly explained to me that my requested pickup time could not be guaranteed. I specifically informed the representative that I was on vacation and needed my vehicle picked up at 11 a.m. I was assured this would not be an issue, as multiple drivers were in the area and that my car would be picked up and made a priority first thing the following morning. The contract states that if I did not hear otherwise, I could assume my driver was on schedule. However, no driver was ever assigned, and I received no communication from the company regarding any delays. Despite calling multiple times, I was repeatedly told I would receive a call or email with updates, yet no outreach was ever made unless I initiated contact. Even one of your own representatives admitted they did not know why my car had not been picked up as scheduled, despite more than 12 hours notice. The company also did not follow its own contract terms. The agreement states that a reservation will not be charged until a driver is dispatched; however, no driver was ever assigned to my order. It also allows up to 10 business days from the first available pickup date to dispatch, yet I was told my vehicle would be picked up the very next morning as a priority. This verbal assurance contradicted the written terms and misled me into believing pickup was guaranteed. Furthermore, the contract specifies that updates would be communicated by phone, email, or other methods if changes occurred, but no such communication was provided. My review was accurate and reflected my personal experience. The additional reviews left by others were submitted independently, as we were all stranded together attempting to find another way to get home. At no point did I mock anyone; rather, I was understandably frustrated after receiving no updates despite repeated attempts to communicate, while being stranded six hours away from home with no other way to get my car back. If anyone was rude, it was the last representative I spoke with, who was extremely disrespectful, argumentative, and ultimately hung up on me when I asked for his name. Another representative also attempted to pressure me into deleting my negative review in exchange for waiving a cancellation fee for a service that was never provided. For these reasonsthe lack of dispatch, the absence of communication, the failure to follow stated policies, and the unprofessional conduct of staffmy complaint remains unresolved.

  ******* *******
  
  
  
  
   
  

• Initial Complaint

  Date:09/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted 123 Ultimate Transport Service Via their Website, and they sent me a contract on September 16, 2024 (See Download for Contract) to transport my Pickup truck and car from ********** to *******. The first thing that went wrong was they took $ ***** out of my checking account instead of the $ 900 as show on the contract for Reservation Fee's. The total fee was $ ***** for transporting my Vehicles. When my truck and car arrived at the destination point in ******* I was not there but my daughter paid the Courier but she tried to get his Insurance information when she saw the damage roof on my car, he just ran to his truck and left. I contacted **** at 123 Ultimate Transport Service and sent him information from the U.S Department of Transportation that the Brokers (Duty of care) "Brokers are obligated to exercise reasonable care when choosing carriers, including ensuring that have proper insurance and licensing". (Liability) "Brokers can be held liable for accidents by carriers that negligently select"Below in the Downloads is information the contract with 123 Ultimate Transport Service, with information that they took twice as much for their reservation fee, also the estimate to have my car fixed. The 10 thousand I put in this claim covers the Car damages to be fixed as well as the interior that needs to be fixed because since the car has been sitting mold has grown on some parts. I have also included photos of my car before it was shipped and photos of the damaged roof top. I am asking for $ ****** as this would cover the repairs for my car. The Initial repair cost shown in the downloads was$ ******** I need to have it estimated again, also this would cover any interior work that needs to be replaced because of sitting with the humidity here in *******.

  Business Response

  Date: 09/11/2025

  To Whom It May Concern,

  We appreciate the opportunity to respond to the customers concerns regarding this **********************.

  First, we would like to clarify the billing details: the reservation fee can vary depending on the carrier assigned. In this case, the customer was charged $1,800 on the card as the reservation fee, and the remaining balance of $3,850 was due at delivery, for a total of $5,650.

  Regarding the damage claim, the customer initially filed directly with their own insurance provider. On January 14, 2025, we communicated with that insurer and provided them with the carriers insurance information so that they could pursue a subrogation claim. At that point, we understood that the matter was being handled through the customers insurer.

  It was only today, after contacting the insurer ourselves for an update, that we were informed that the subrogation could not proceed because the customers policy does not allow for it. Until that call, we had no knowledge that the claim process had stalled, since the customer never notified us of this development. If the customer had reached out to let us know, we could have assisted much earlier by guiding them through filing a direct claim with the carriers insurance.

  Now that we are aware, we remain fully willing to assist the customer in submitting a direct claim with the carriers insurance so the matter can be properly reviewed.

  We regret the delays caused by this miscommunication and reaffirm our commitment to helping the customer take the correct next steps toward resolution.

  Sincerely,

  Ultimate Transport 123

• Initial Complaint

  Date:09/09/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Car has been in the delivery location for (3) days. I contacted the dispatch and they gave me a lie.The driver has been driving around my drop off address for 3 days, i called him. Several times. He is short with me, dismissing my call, on text ******* car was to be dropped off 9/8/2025 between 4pm-6pm, that time came and went. The drivers name is **** his number is: ************ I have my medication and breathing machines in the car, i mistakenly left them. I explained in detail, my insurance will not refill these and I urgently needed them and could come to meet him.Several times this driver has dropped pins close to my location for three (3) days.I am elderly sick with an adult disabled son, we desperately need our car, i have missed important scheduled appointments and must bow pay to travel around.I am in need of an adjustment of the final bill because:1. The contract was breeched 2. The car is late and no one knows where my car is.3. Out of pocket money i have to pay someone to take me around to my scheduled appointment 4. The car has been here, i am almost sure the story of being broken down is a lie.5. Unprofessional business practices 6. The company rep. **** to me stating they had NO bad reviews going as far as sending me reviews of other companies.I inquired with those company only because when i shared with them i am sick elderly and my adult son has autism, they played in that only to share lies to get my business.I am unaware at this time where my car is, struggling tk breathe daily.

  Business Response

  Date: 09/11/2025

  To Whom It May Concern,

  We are very sorry to hear about the difficulties the customer experienced and we sincerely regret the stress this situation caused, especially given the sensitive circumstances described.

  While we understand the urgency, we want to respectfully clarify that our services are strictly vehicle transport logistics. Because of the nature of transportation, which can sometimes face delays or scheduling issues, we strongly advise customers not to leave critical items such as medication or medical equipment inside their vehicles during shipment.

  Regarding this delivery, the assigned driver did attempt to contact the customer the evening of September 8th, but was unable to reach them. As the driver still had other scheduled deliveries to complete, he proceeded with those before returning to attempt delivery again. We also attempted to communicate with the customer during this time; however, it was very difficult to have a constructive conversation as we were unable to fully explain the situation.

  We encourage the customer to please forward us the reviews she mentioned in her statement so that we can review them internally, as we want to ensure all information being shared is accurate.
  At this time, we are pleased to confirm that the vehicle has since been successfully delivered.

  We again extend our apologies for the inconvenience caused and remain available should the customer have any further questions or require additional assistance.

  Sincerely,

  Ultimate Transport 123

• Initial Complaint

  Date:08/12/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a *** picked up from ******************** and transported to *************. I called in and was told the car was not picked up then I questioned this and she made a Mistake then when the car get here the transporter says cash cash and points to an amount I out the down payment on my credit card and was told that I would pay the final amount when the car at my home location. The other amount was to be put on my discover card: **** lied to me this was discussed I told her I would pay with a credit card not Venmo sell or cash. I dont have $400.00 in cash just laying around. This was not mentioned to me.

  Business Response

  Date: 08/12/2025

  To Whom It May Concern,

  We appreciate the opportunity to respond to the customers concerns regarding the recent **********************.

  As stated in our written agreement, payment to the carrier is due upon delivery and must be made via COD (Cash on Delivery) or by other accepted methods such as cashiers check, money order, or payment apps. After reviewing the recorded sales call, at no point did the customer specify that they intended to pay the entire transport cost by credit card.

  In addition, our records show that the customer was notified via both text message and email on August 11th regarding the balance due and acceptable payment methods. These notifications were sent prior to delivery to ensure clarity and avoid any surprises at drop-off.

  Despite the misunderstanding, the driver accommodated the customer by waiting while they went to the bank to obtain a cashiers check, allowing the delivery to be completed without further delay.

  The payment terms were clearly outlined in the initial sales call and in the contract, and there was no bad faith or intent to mislead on our part.

  Sincerely,

  Ultimate Transport 123

  Customer Answer

  Date: 08/13/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  On the call  the call that I recorded I state clearly that I do not have any of those payment options to **** and **** also lied and refused to speak to me about the issue resulting in further confusion.  Please review all records this is deceptive pricing and will be reported to the attorney general do further investigation

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *********** ********
  
  
  
  
   
  

• Initial Complaint

  Date:08/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired this company Ultimate Transportation to ship my car from ******* to **. After delivery I discovered the roof had been damaged with an estimate from a body shop of $3200 to repair it. After many unreturned calls I was directed to 4 different insurance companies over several weeks, the correct company informed me that since the cost of the damage was under $5000 that Ultimate Transport is responsible for the repairs for the damage. I started this process on May 23rd. Its now August. No one is returning my calls despite repeated claims that they have and that they want to rectify this. Its been over a week. Called again this am and was assured someone would get back to me (****) and no one has.

  Business Response

  Date: 08/07/2025

  To Whom It May Concern,

  
  We appreciate the opportunity to respond to the customers concerns regarding order.

  
  As soon as the issue was brought to our attention, we gathered all the necessary details and submitted the matter to the insurance company of the assigned carrier. We also provided the customer with the appropriate insurance contact information and documentation so they could follow up directly if needed.

  
  At this point, we have been informed that the carriers insurance claim has been denied. This information was only recently communicated to us, and we are currently reviewing the denial and exploring all possible next steps to determine how we can further assist the customer.

  
  We would like to clarify that it has never been our intention to avoid communication. We apologize if there have been any delays in responses, and we are committed to resolving this matter. Our team is actively working on it, and we will continue to stay in contact with the customer as we pursue a resolution.

  
  Sincerely,

  
  Ultimate Transport 123

• Initial Complaint

  Date:06/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 17, 2024, I booked vehicle transport with Ultimate Transport 123, scheduled for pickup on June 19 and delivery by June 21. On pickup day, I was told the driver, **** ********* *********, would arrive between 123 PM. After delays, he said traffic and prior issues prevented pickup. I informed him I had a flight that evening and changed the pickup location to a nearby garage. He then demanded prepayment via Zelle$500 sent from my motherdespite my prior understanding (from rep ****** that payment was due upon delivery.I left my spare key in the car and missed my flight while waiting. By 10 PM, my car was still not picked up. The driver said hed resume in the morning. I contacted him at 9 AM, and he said hed be there shortly. I ran errands in my car but returned it to the garage. At 5 PM, the car remained untouched. He texted he was 45 mins away but didnt show. At 7 PM, I asked for a refund; he refused and said to wait until Monday.With a flight Saturday and no place to leave the vehicle safely, I called the company. They promised an update by 6 AM on June 21none came. I had to cancel my flight and drive myself. I called again June 24 for a refund. Rep ***** shouted ITS NOT OUR PROBLEM, which was unprofessional and offensive.The $699 ($500 to driver, $199 deposit) was never refunded. I later learned the driver has criminal charges for vehicle fraud. Ultimate Transport 123 acted negligently, failed to fulfill its agreement, and subjected me to emotional and financial harm.

  Business Response

  Date: 07/08/2025

  To Whom It May Concern,

  
  Thank you for bringing this matter to our attention.

  
  After conducting an internal review, we have confirmed that the carrier claims to have issued the refund around June 23rd. We are currently awaiting official payment confirmation from the carrier, which we will include in our response once received.

  
  In the meantime, please rest assured that we are actively working to resolve and clarify the situation.

  
  Sincerely,

  
  Ultimate Transport 123

• Initial Complaint

  Date:04/23/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is a joke at best. I was lied to from the start. "*****" told me they were NOT brokers and used their own transporters. He then told me my car would be delivered by 4/20/2025 worst case scenario and charged me a $295 deposit on 4/17. I then get a text stating it's been assigned to another transporter to be picked up 4/21 & delivered 4/22. I called "*****" and someone that barely speaks English tells me they own percentages of the other transporters. My car doesn't get picked up until 4/22 & I'm told it will be delivered by 11am 4/23. Well 11am comes and goes, so I call the driver and I'm told probably by 1:30. DO NOT USE THIS COMPANY !!!!

  Business Response

  Date: 04/23/2025

  To whom it may concern,

  Thank you for taking the time to share your experience. We truly regret that the process did not meet your expectations, and we appreciate the opportunity to address your concerns.

  First, we want to clarify that you signed the contract on Thursday, April 17th at 5:43 PM. Please note that Friday, April 18th was a recognized holiday, which limited available scheduling and communications during that time. This, unfortunately, affected the earliest possible pickup window.

  Additionally, while we strive to provide accurate timelines, all pickup and delivery dates are estimated and subject to variables outside of our control, such as carrier availability, logistics delays, and weather. These estimates are standard in the industry and are clearly outlined in our terms and conditions.

  As communicated previously, our role is to coordinate transport through our network of trusted carriers. While we operate under the name "Ultimate Transport 123" the actual transport is handled by a third-party carrier as required, which is disclosed throughout our documentation and confirmed during the booking process.

  We understand how frustrating delays and miscommunications can be, and we apologize for any confusion that may have occurred. Our goal is always to provide transparent, reliable service, and were actively working to improve every step of the process.

  If there's anything further we can do to assist you or make this right, please dont hesitate to let us know.

  Respectfully, 

  Ultimate Transport 123

• Initial Complaint

  Date:04/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  OK I did a order with ultimate transport 123 so I situation changed and I want to cancel my order went I spoketo the guy he ****** to me there be no charge if I cancel early them.for 5 days tryingto contact ***** and there no where to find ***** so the rude nasty manager she's like forcing me to sing a paper to she can collect $200 for cancelation them I said no because ***** told there won't be no charge but this lady insisted to me to si g that if I don't sing the email she will charge me $1600 she call me The * and told I hope you get deported.

  Business Response

  Date: 04/22/2025

  To whom it may concern,

  We would like to inform you that we have spoken with the customer and the situation has been resolved.

  We would also like to clarify that the comments mentioned by the customer were never made by any member of our staff. Its possible there was a misunderstanding, confusion, or a language barrier that led to this perception.

  Following our recent conversation with the customer, we consider this complaint resolved.

  Respectfully,

  Ultimate Transport 123

• Initial Complaint

  Date:04/22/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I asked them when are they going to ship my vehicle? They tell me when they contact a driver they will call me and email me. They never do. It's been 5 days.

  Customer Answer

  Date: 04/22/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***** *********
  
  
  
   
  
  

• Initial Complaint

  Date:04/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  date of the transaction: 3/27/2025 paid: $300 the business was supposed to provide brokering service for transporting auto. the car was supposed to arrive on 4/5/2025 and it didn't arrive on the date. I asked for the status and nobody got back to me. Having no idea where my car was and i couldn't reach anyone, I contacted my sales *** and sales *** simply said "we will let you know as soon as I hear back from the dispatchers" and no other response has been provided even though I demanded calling me back on business day. I called the business on following Monday and demanded to speak to the manager, and manager simply said this is nature of business and we can't help you. I demanded apology and they refused and rather mocked me. When I found out my vehicle was located in ************** on Tuesday morning, i was told the car key was missing thus using my spare key to open and take out from the trailer. Ultimate transport 123 falsely advertised that their service was top notch, contual support from the sales *** was not true, and they mentioned that they hold 50% stake of the freight company that I was using, but when problem happened, they went complete silence with no support and no communication from the management. And when I finally got hold of one of the manager, I was mocked and made fun over the telephone. This should not happen with business dealing with customers.

  Business Response

  Date: 04/22/2025

  To Whom it may concern, 

  Thank you for your feedback. Wed like to clarify a few important points regarding your complaint.

  First, the delivery date of April 5th was always an estimated timeframe, not a guaranteed one. The carrier had to travel over ***** miles to complete the delivery, and in the auto transport industry, delays can occasionally happen due to factors like traffic, weather, or compliance with driver regulations. A short delay under these circumstances is not uncommon and doesnt reflect negligence or bad service.

  We'd also like to clarify that at no point did any representative from Ultimate Transport 123 state or imply that we own 50% of the carrier company. That is not accurate. Ultimate Transport 123 is a separate company, and the carrier is an independent company responsible for the transport itself.

  We do regret if the communication throughout the process did not meet your expectations. While we understand that delays can be frustrating, we believe the situation was within the normal range of what can occur in cross-country transport. That said, we appreciate your feedback and remain available to address any further concerns you may have.

  Respectfully,

  Ultimate Transport 123