Complaints

This profile includes complaints for Ultimate Transport 123's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Ultimate Transport 123

  3391 Long Beach Rd Oceanside, NY 11572-5424

• 

  Ultimate Transport 123

  3950 E Patrick Ln Ste 102 Las Vegas, NV 89120

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  March 15, 2025 They transported my ******** XT4 from ****** to *****. What a mess up we are sure sorry we choose this company.The driver Ragim did not speak English or acted like he knew nothing when my husband tried to ask him questions. Our car was at end of the transport truck once he drove it into the transport he needed to close the window do since it was so close to the hydraulic he got into the car from the passenger side, closed the driver side etc. While in transit he needed to remove our car to deliver others and left our WINDOW OPEN once it arrived to our son in ***** it looked like a sand storm entered the window(sand all over) and very dirty (Miles ***** on my 2021 ********) He also dented my driver door trying to open it up and take it off the transport when delivering other vehicles.

  Business Response

  Date: 04/07/2025

  To Whom it May Concern-
  
  We are very sorry to hear about your experience, and we deeply regret the distress and inconvenience this situation has caused you and your family. Your feedback is extremely concerning, and we want to sincerely apologize for what youve described.
  
  This is not the standard of care we promise our customers, and we understand how upsetting it must have been to receive your car in that stateespecially when it was left in perfect condition.
  
  The communication issues you encountered with the driver are also alarming, and we take that very seriously. Our drivers are expected to follow clear communication protocols, and failing to do so is something we will be addressing internally.
  
  Please allow us the opportunity to investigate this further. We will escalate this immediately and work toward a resolution. We truly appreciate you bringing this to our attention, and we are committed to making this right.
  
  Respectfully,
  
  Ultimate Transport 123
  
  

  Customer Answer

  Date: 04/15/2025

  Better Business Bureau:
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Still waiting for reply regarding interior detail. Our car now has a noise from rear. REPLY from them

  ]Drivers required To drive customers cars no more than 3 miles. Usually it less then 100 ft. Carriers not responsible for mechanical issues.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ******* *** ********* ****
  
  
  
  
   
  

  Business Response

  Date: 04/18/2025

  To whom it may concern, 

  We would like to confirm the customer has received $200 from the carrier via Zelle in concept of the car cleaning. 

  We have spoken to the customer and concluded a satisfactory resolution regarding this issue. 

  Ultimate Tranpsort 123,

  Customer Answer

  Date: 04/23/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  my car was working great and now has a noise in the rear and ever since it came off the transport. Son has taken it to dealer and needs to drop it off for a few days so they can figure out what is causing the noise. They say they are not responsible for mechanical issues but they drive my car off ramp several times to deliver the other cars since mine was at the end and at the lower level.

  
  

   

  
  

   

  
  ******* *** ********* ****
  
  
  
  
  
  
  
  
  
   
  

• Initial Complaint

  Date:04/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company is incompetent and lie right to your face. The agent after receiving my $200 fee for assigning a company to pick up my vehicle in OR was no longer reachable. The customer service is a bunch of liars and con artist. They assigned my pick to a company that can not speak English. Making it very hard to communicate. My vehicle was picked up late and was supposed to be delivered on 3/31/25. I have yet to receive it. All I keep getting is excuses: bad weather, black ice, flat tire, truck needed an oil change, truck needed tires. The truck is still in ********, Mo now for 2 days. And this is the reliable company that UT123 assigned my pick up to. The tracking that was promised, quit tracking after 2 days. Once they get their fee; the customer service is **** Do not use this company for your transportation needs. They only care about the fee!! And I have filed a dispute with my bank for the $200 fee. The only service they provided was a 3 car hauler with a name taped in the window. I was told they had a lot reliable transporters.

  Business Response

  Date: 04/09/2025

  
  To Whom it May Concern-

  
  Thank you for your feedback, and were sorry again for the frustration and delays you experienced during your shipment. We understand how stressful it must have been.

  
  After reviewing your case, we can confirm that your vehicle has now been delivered. While we're glad it arrived, we fully acknowledge your concerns about communication, tracking, and the professionalism of the assigned carrier. These are serious issues, and we are actively reviewing this with our dispatch and quality assurance teams.

  
  Wed still like to speak with you directly to make things right. If you havent already, please reach out to our support team at ************** (option 2) so we can follow up regarding your concerns and the $200 fee dispute.

  
  We want to assure you that we're committed to seeing this through and resolving it properly.
  
  Respectfully,
  
  Ultimate Transport 123
  

  
  

• Initial Complaint

  Date:02/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I wanted to transport my car from ******* to ****. Ultimate transportation 123 agree to to transport my car for a $1000. this company took my money and send a thug to get my car. The thug took half of the money and take off. I give $690 to this company and nothing get done. The company claim they are not responsible. I confirmed with ultimate transport about the driver before I gave the money. They told me go ahead and give the driver the money. I am still fighting to get my money back. They refuse to pay me back

  Business Response

  Date: 02/28/2025

  To whom it may concern, 

  We sincerely regret the situation that occurred during your vehicle transport process. We want to assure you that we take this matter very seriously and have escalated it to the Super Dispatch legal team for further investigation.

  To clarify, we dispatched your order through a verified carrier, but an unauthorized individual who gained access to the carriers Super Dispatch account falsely represented themselves and collected $400 from you. As soon as we were informed of the situation, we immediately took action, reached out to Super Dispatch, and reported the account compromise.

  Additionally, we have already refunded your $290 reservation fee. We remain in close contact with you and are actively working to resolve this matter. If you have any further concerns, please do not hesitate to reach out.

  Respectfully,
  
  Ultimate Transport 123

  Customer Answer

  Date: 02/28/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

   

  The business did not intend to return the money back. In fact they only return the money today at least 12 days after the incident happen. I am still waiting for the $400 that they authorized me to give to the driver. They love to blame the legal team. They legal team and ultimate transportation are both reliable for what happen and the need to pay the money back. I will be satisfy until I get my money back and an apology from them. As a result of their action I am paying **** and lift at least $40 per day since the incident happen. 

    

  **** *******
  
  
  
  
   
  

  Business Response

  Date: 03/06/2025

  To whom it may concern, 

  We understand your frustration regarding this situation and want to clarify a few key points. First, Ultimate Transport 123 did not receive the $400 you are referring to. That money was taken by an unauthorized individual who fraudulently accessed the carriers Super Dispatch account. As soon as we learned of this, we escalated the matter to the Super Dispatch legal team, and we remain in close contact with them as we push for a resolution.

  Additionally, we have already refunded the full amount we charged you, and we are continuing our efforts to address the issue of the $400 taken by the unauthorized party. While we understand the inconvenience this has caused, we want to assure you that we are actively working with Super Dispatch to investigate this matter further.

  If you have any further questions or concerns, please dont hesitate to reach out.

  Respectfully,

  Ultimate Transport 123

• Initial Complaint

  Date:02/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I entered my information into a website to get an estimate on transporting a vehicle. I got numerous calls and text from different companies all from putting my information on one website. One person called and started talking about "explaining how the business works." He asked had I ever shipped a car before. I had. I just wanted an estimate so I could budget and plan. The vehicle was still in the shop. Upon receiving the SUv other problems surfaced. The representative asked for my card info to "hold" a spot. I didn't have a shipping date. I told him that. The car might not be ready until summer or might have to be scrapped. They took 250 from my account and when I called and explained they said I signed a contract. I had not made a date. The car was still in the shop. They said they'd refund 150 and keep 100 as a credit. I said I hadn't made a date, who told them to assign a driver? It shouldn't have been up as an assignment. I want a full refund of the ******.

  Business Response

  Date: 02/19/2025

  To whom it may concern,

  We appreciate your feedback and would like to clarify the details of your order. When you initially inquired about vehicle transport, our representative provided information on how the process works. During this conversation, you agreed to place a reservation, and a deposit of $250 was processed to secure your spot.

  Upon your request for cancellation, we informed you of the applicable cancellation fee and offered a partial refund of $150, with the remaining $100 held as credit. You agreed to this arrangement; however, despite multiple reminders, you did not reply to the agreement necessary to process the refund.

  As a service-based company, we operate under the terms agreed upon at the time of booking. We remain open to resolving this matter and are willing to honor the $150 refund offer upon receipt of the required confirmation.

  Please let us know how youd like to proceed.

  Respectfully,
  
  Ultimate Transport 123

  Customer Answer

  Date: 02/21/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  The representative that I spoke with did not mention taking any money out of my account! I told him that I did not like high pressure sales tactics! I also informed him that O was only calling for an estimate. He stated he wanted the card on file for when and if I made up my mind! I have never seen a company that won't give an estimate! He never mentioned the 250 or a 100 dollar fee! I do not appreciate fast talking thieves masquerading as business men!

  
  

  ***** ******
  
  
  
  
   
  

• Initial Complaint

  Date:02/13/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ultimate transport **************** was paid and utilized to hire and setup the arrangements for the transport of my vehicle won from an online Auction. The transport was set to be delivered from *************, Ok to ******, ** with specific instructions that the driver give me a call 24hrs before pickup so that I could make arrangements for the driver to meet with the Auction inspector to ensure the vehicle is operable. On a recorded line, ultimate transport 123 dispatch was told that if a driver deliver the vehicle without meeting with the inspector to ensure the vehicle (cost me over $11k) is operable. That the driver will not be paid. The Dispatch Representative that handled my service name was *****. ***** said that he understood and that he put everything in the notes for the driver. The driver stated that Ultimate transport 123 failed to provide the driver with the specific instructions which lead the driver to transport the vehicle in an inoperable state. Upon delivery the driver was instructed to return the vehicle to the Auction site. Of course the driver demanded pay. I explained to the driver that either he's at fault for not following delivery instructions or Ultimate transport 123 is at fault for not ensuring that he had those specific details. The transport driver stated that he will not return the vehicle to the auction site unless he receives payment. The issue is between ultimate transport 123 Dispatch and the driver From **** Transporters LLC. The vehicle that cost me $11,115 is now in the hands of **** Transporters LLC due to failure on the part of Ultimate Transport 123.

  Business Response

  Date: 02/13/2025

  To whome it may concern,

  We appreciate your feedback and want to clarify the situation regarding your vehicle transport. You hired Ultimate Transport 123 to coordinate the pickup and delivery of your vehicle from *************, ** to ******, **. We communicated all necessary details to the carrier, OJMC Transporters LLC.

  The carrier picked up the vehicle and attempted delivery as agreed. However, upon arrival, you refused to receive the vehicle or provide payment. The carrier then returned the vehicle, and it is now in ******
  Our role as a broker is to arrange the transport and relay all relevant instructions to the carrier, which we did. Since the transport was completed as requested, payment for the service is still due.

  Please find the dispatch sheet attached to this order, which clearly states under contract terms: "Please give the customer at least a ******* notice for pickup and delivery." This confirms that the instructions were properly communicated.

  We are willing to assist in facilitating communication between you and the carrier to help resolve this issue. If you have further questions or need assistance, please feel free to contact us.

  
  

  Customer Answer

  Date: 02/14/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ****** *******
  
  
  
   
  
  

• Initial Complaint

  Date:01/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We hired Ultimate Transport 123 just for them to ignore us. Initially I called them on 12/30/2024 to book a load with them, which they guaranteed to have it picked up by 12/31/2024. Of course it didn't happen. Then as I requested a refund, they kept dodging and hanging up, not picking up the phone call. They claimed they had a $300 cancelation fee when it clearly stated in THEIR contract that cancelation fee was $100. They are scammers and totally doing it on purpose. Would not recomend working with them at all. Manager is a very coward man. And they hire philipino/indian customer service **** that do the dirty work for them. Company needs to be ashamed of themselves.

  Business Response

  Date: 01/07/2025

  To Whom It May Concern,

  We apologize for any dissatisfaction with our service. However, we would like to clarify that you signed and agreed to a contract stating we have up to 10 business days from the first available date (12/30/2024) to dispatch a driver and pick up the vehicle. We were still within this time frame to complete the service, but you chose to cancel.

  As outlined in the contract:

  "If the customer cancels prior to the completion of the 10 business days, the fee charged is not refunded since the first stage of providing the service had begun with the intent to complete."
  For this reason, we regret to inform you that we are unable to process a refund.

  Thank you for your understanding.
  
  Respectfully,

  
  Ultimate Transport 123
  

  
  

  Customer Answer

  Date: 01/09/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   To whom it may concern:
  
  You respectfully tried to put a $300 fee, as a "cancelation fee" when it CLEARLY stated in YOUR contract that I signed that cancelation fees are $100. Additionally I would like to make it known that UT123 has offered me not only a refund but an additional money for me to delete the review on BBB. Last time I checked if you were in the right there would be no need to offer me money to remove my complaint. Not Only did I complain about the refund process, but your company didn't help me at all after you ghosted me. From being hung up on and blocked to your "manager" dodging my phone calls. Also there is only 1 lady that works in customer service that pretends to be 3 people as if its a corporation level company. Im just in awe on how bad the service is and how ya'll don't care about your business practices. My BBB complaint is only the half of it)))!!!

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ********* **********
  
  
  
  
   
  

  Business Response

  Date: 01/14/2025

  To Whom It May Concern,

  We have reached out to the customer in an effort to meet his expectations and resolve this matter. Quoting his request, we are willing to apply the $100 cancellation fee and refund $200. However, we have not offered anything beyond this refund, which is what the customer requires to consider the complaint resolved.

  We also do not consent to the spread of misinformation about our company, as we have not ghosted the customer at any point. That being said, we would like to clarify that we called the customer this morning, 01/14, to address the situation. Unfortunately, he chose to hang up on our manager and disconnected three subsequent calls.

  We remain willing to resolve this issue; however, we are unable to do so without the customers cooperation. We will await further communication from either the BBB or the customer to mediate this matter.

  Respectfully,
  
  Ultimate Transport 123

  Customer Answer

  Date: 01/16/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because: 

    I Would like to make it known and state in record that, UT123 has called me only once on 1/14 while I was in a meeting, which proceeded to reply to them immediately by text message and a phone call couple hours late as agreed over text messages. When called the UT123 company later that day, I was told the manager was in a "meeting" as always and I was told that he would call me back, 2 days have gone by and I haven't gotten any call backs. I would also make it known that anything I am saying about the company is totally true and based on facts that both parties cannot deny. I would also make it known that all of this could have been avoided by them being in touch as they promised to do so in the first place. 

  ********* **********

  
  
  
  
   
  

• Initial Complaint

  Date:01/02/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ********AT DATE ORDER PLACED 12/27/2024 ITS NOW 12/31/2024 ****** AND ****** ARE SCAMMERS they have blocked us now on my main number used for this order, still has not been picked up after signing new 2nd contract with a definite driver to be picking up between ***** mid day 12/31/2024 they keep giving us the run around of 3 days then the fine print says they actually have 10 days to find a driver and hold your money without cancellation. ****** and ****** are horrible dispatchers that LIE TO YOUR FACE NEVER USE THIS COMPANY we actually trusted this company because they delivered and got us our vehicle picked up in 3 days the FIRST time we used them.

  Customer Answer

  Date: 01/02/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***** *********
  
  
  
   
  
  

• Initial Complaint

  Date:11/20/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did hire their services. They could not find a driver for three weeks. I was receiving storage charge from the auctioneer and three weeks later they called me and they asked me if I found a driver without calling me as they promise and I said yeah, I found another driver and then they charge me $300 out of my credit card saying that was a consolation fee. This company is a fraud do not hire them.

  Business Response

  Date: 11/21/2024

  To Whom it May Concern-
  
  We believe there may be a two-week discrepancy regarding your account, as the order was canceled less than a week after your first available pickup date.
  We have made several attempts to contact you, but it is challenging to resolve the situation without your response.
  If you are seeking a resolution, please call us at your earliest convenience so we can work together to find a satisfactory outcome for both parties.
  
  Respectfully,
  
  Ultimate Transport 123
  
  

• Initial Complaint

  Date:08/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  they picked up my car August 11th. I write this on August 29th. car was supposed to be in ***** 2-3-4 days after pick up. today, 18 days after pickup, it's at an autobody shop. see pics attached. They brokered out the business/my car to an unlicensed and uninsured transport company. I REPEAT, THEY BROKERED OUT THE CAR/SHIPMENT TO AN UNINSURED AND UNLICENSED COMPANY!!!! Cornerstone Transport LLC, the company they contracted to get the car to Miami lost its license in June. no matter how small they make their disclaimer on the bottom of their contract, giving my car to an unlicensed company automatically makes them liable and in default of their agreement. there is also about 400 extra miles on the car. so between taking the car from us and getting it to destination (as of today the auto body shop), the car was taken for some joy rides. we have proof of odometer reading at pickup and the odometer now. the video of the odometer reading at pick up actually has their worker in the video. when i brought this up to **** he said, "its your word against ours", not knowing we have the proof. we are now talking to an attorney and will start action against them for being responsible for decreasing the value of the car due to the accident. we actually had a tracker in the car and WE tracked the car to the auto body shop. they kept telling us that the delivery truck had a flat, than the driver was pulled over and they were waiting for another driver and a few other stories. throughout the whole process they kept lying and lying until we called the autobody shop (as per the tracker we had in the car) and asked if our car was there and it was confirmed that it was. other wise they would have fixed the issue and never would have told us about the accident. we called the police and have a report if needed.

  Business Response

  Date: 08/30/2024

  To Whom it May Concern-
  
  Thank you for sharing your concerns with us. Weve carefully reviewed your feedback and would like to clarify a few points to ensure there is no misunderstanding.
  
  Our carrier, like all the carriers we work with, is fully licensed and insured, and we can confirm that your car was not driven during transport. We have requested that you provide any documents or evidence indicating otherwise, but you have refused to send us any proof regarding the carriers licensing, insurance, or the claim that the car was driven.
  
  We acknowledge that there was an unfortunate accident involving your car, and the carrier has taken full responsibility for this incident. Your car is currently being repaired at no cost to you, and the carrier is also covering all transportation expenses. Additionally, they have agreed to compensate you with an extra $300 for the inconvenience caused.
  
  We strive for transparency and resolution, so we kindly ask that you provide us with the requested documentation. This will allow us to engage with the carrier and ensure everything is handled appropriately.
  
  We appreciate your cooperation and look forward to resolving this matter to your satisfaction.
  
  Respectfully,
  
  Ultimate Transport 123
  
  

  Customer Answer

  Date: 09/02/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Your generic response will not fly now.  you hope that people just go away because the amounts are low.  we have proof of the miles when you took the car and we have proof of the miles when the police came to the auto body shop in ******  all of this you were trying to hide from us.  if we don't track the car to this auto body shop you never tell us about the incident.  you took the car on August 11th.  we finally took it from the auto body shop on August 29th.  on August 30th, the car stalled on a highway because the unlicensed and uninsured transport company you work with sent the car to a non *** certified shop, without our consent, because you guys never thought we would find out.  its so funny that you now acknowledge that the car was in an accident because during the time you guys had our car, you ignored our calls and never called us back, stalling for time.   you DO NOT strive for transparency and resolution, you actually do the opposite but now that you are caught you come out with some BS.   now when WE show you that we know that the car has been hit, you acknowledge.....  the car was now towed and will go to ***.  after that either through our insurance company or our attorneys we will hold you responsible for damaging our vehicle.  

  Car picked up August 11th.  ******** was supposed to be August 13-14-15.  Today, on September 2nd, we have a stalled vehicle waiting to be serviced because Ultimate Transport 123 hired an unlicensed and uninsured company who drove the car around for 400 miles and damaged it.  take that for a business model......

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *********************
  
  
  
  
   
  

  Business Response

  Date: 09/04/2024

  
  To Whom it May Concern-
  
  First and foremost, we want to clarify that at no point did we attempt to hide any information from you. We were actively gathering details about the situation at the same time as your son. Our goal has always been to keep you informed with the most accurate information available.
  
  Regarding the documentation you mentioned, we have yet to receive the additional proof, including details about the mileage and other concerns. We are fully committed to resolving this issue and kindly ask that you send us the documents so that we can address your concerns thoroughly.
  
  We are aware that your vehicle stalled and understand there may be concerns related to the bumper change. However, it is unclear how this would have caused the car to stop running. We will continue to investigate this matter and work with you to understand the exact cause, ensuring it is properly addressed.
  
  Throughout this process, we have been in contact with your son and have shared all the information we have. If there is anything further he needs or any clarification required, we are more than willing to provide it.
  
  Our goal is to resolve this situation to your satisfaction. We understand that this experience has been difficult, and we are here to ensure that all issues are addressed promptly and transparently.
  
  
  Respectfully,
  
  Ultimate Transport 123
  
  
  

  Customer Answer

  Date: 09/05/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  First and foremost, we want to clarify that at no point did we attempt to hide any information from you. We were actively gathering details about the situation at the same time as your son. Our goal has always been to keep you informed with the most accurate information available.
  

  First and foremost, you continuously hid from us, not returning our calls and not taking our calls.  but it sure sounds good when you write it the way you did now.  you never told us our car was in an accident.  we told you!!!!.  only after that did you own up to it.  your goal has always been not to keep us informed with the most accurate information available.  
  
  Regarding the documentation you mentioned, we have yet to receive the additional proof, including details about the mileage and other concerns. We are fully committed to resolving this issue and kindly ask that you send us the documents so that we can address your concerns thoroughly.
  

  as per advice of counsel, I will not show you any proof now and here but you will see it soon.  you are only fully committed now when you got caught brokering this out to an uninsured and unlicensed company.  During the time you guys had the car, gasoline was put in on 2 different occasions.  Sounds normal right? i know, you will want proof.  you will have that too.  
  
  We are aware that your vehicle stalled and understand there may be concerns related to the bumper change. However, it is unclear how this would have caused the car to stop running. We will continue to investigate this matter and work with you to understand the exact cause,ensuring it is properly addressed.

  let me clarify how/why the car stopped running.  the damage caused by your incompetence was not only to the bumper.  we only knew what we were told by the shop and Cornerstone but the truth was that there was more damage done than just the bumper.  shop and cornerstone, you now why? because you were avoiding us.  and this issue/problem now is all on you.  because you handed our 45k car to an uninsured and unlicensed company.  you will continue to do nothing, which is exactly what you have done since you have taken our car on August 11th.  the exact cause here is your incompetence.  you want to properly address it?  pay for all the damages.  at a *** approved shop and not the shady shop you sent the car to.  
  
  Throughout this process, we have been in contact with your son and have shared all the information we have. If there is anything further he needs or any clarification required, we are more than willing to provide it.

  This is false.  my son tried calling you numerous times and you either hung up on him or sent him to voicemail after which you never called him back.  even when i called for the first time, a **** picked up and when i told him who i was he just hung up.  normal.  
  
  Our goal is to resolve this situation to your satisfaction. We understand that this experience has been difficult, and we are here to ensure that all issues are addressed promptly and transparently.
  
  no problem, pay for the damages.  very easy to achieve your goal.  lets see if we can achieve this.  sounds simple if your goal is really that.  

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *********************
  
  
  
  
   
  

• Initial Complaint

  Date:08/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 9th company contracted to transport my car to *******. Car was damaged upon arrival. Company refuses to take responsibility. Tells me to call the truck driver who transported the car. Truck driver wants to try to pound out the dent in his garage and would not get fixed at a licensed repair shop. Since it's been so long, I got two estimates and got the damage fixed. The bill was $2,000. Company gave me insurance certificate for the truck driver with no other information at all - who to contact and what to do. I contacted the broker listed in the insurance certificate who told me to contact the insurance company. The insurance company said no purpose to filing claim since there was a $2,000 deductible.

  Business Response

  Date: 08/21/2024

  To Whom it May Concern-

  
  Please be informed that when filing a damage claim, it is stated in the contract that the carrier's insurance company of the selected driver/carrier will handle insurance coverage. Ultimate Transport 123 is not responsible for any damages on the vehicle. And it is the customers responsibility to contact the carrier/insurance company to file a claim. 

  
  Respectfully,

  
  Ultimate Transport 123
  

  
  

  Customer Answer

  Date: 08/22/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved

   

   Your response is amazing but not surprising. When selling your services, TRANSPORTATION OF CARS, you mention how you were a family-owned business and resolve all problems. And then you put down in some tiny terms and conditions document that you are not responsible for anything. When speaking to your customer service agent, he claims he has no manager, supervisor or other authority at the company. The insurance company of the truck drive refused to even take my information let alone pay for my damage. How are you in the business of transporting cars and then when the cars are damaged you take zero responsibility? The truth seems to be you are simply just some shadow brokers that make a phone call to truck drivers to get them some inventory to ship, you do not vet these truck drivers, and you provide no service. 

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************************