Complaints

This profile includes complaints for Ultimate Transport 123's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Ultimate Transport 123

  3391 Long Beach Rd Oceanside, NY 11572-5424

• 

  Ultimate Transport 123

  3950 E Patrick Ln Ste 102 Las Vegas, NV 89120

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/26/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Experience w/UltimateTransport123 could not have been worse. They were to transport/deliver my car from ***********, ** to ********, **. prior to January 15, ****. Through a process of indecisiveness, misinformation and angst, they never had a handle on the situation (I had more access to driver than they did). I had to tell them that car was picked upthey actually assigned another driver after the fact. **************** was clueless and therefore useless, essentially unaware of what was going on. Salesperson never returned my calls. Proposed pickup times/dates were never met. Throughout process, my feeling was that I had unknowingly agreed to a scam, and that there was a very real possibility that I would never see my car again. The ultimate insult was that, after all this inconvenience/disruption, they expected me to pay a $150 fee when I cancelled the expected return shipment to *********** (prior to February 15). Frankly, I felt they owed me a refund for all I had to put up with. I did speak with an attorney friend, and have also discussed situation with two other auto shippers. They have corroborated my common sense understanding that Ultimate has no legal standing regarding a cancellation fee (regardless of any agreement) inasmuch as Ultimate had not yet engaged a carrier/driver for the return trip prior to my cancellation. I expect, at the very least, that UltimateTransport123 return my $150 cancellation fee. *************************

  Business Response

  Date: 01/31/2024

  To Whom it May ********************* we regret that the customer is unhappy with the service. Upon checking, we have the First Available Pick Up Date scheduled as 02/12/2024 and customer canceled on 01/22/2024. Our contract indicates:  
  
  If the customer cancels prior to the completion of the 10 business days, the fee charged is not refunded since the first stage to provide the service had begun with the intent to complete.
  
   We regret to inform you that we are unable to process a refund to the customer. 
  
  
  Respectfully,
  
  Ultimate Transport 123
  
  

• Initial Complaint

  Date:01/15/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hired ultimate transport to relocate my car from ** to **. Although it happened, upon returning to ******* I received an ez pass bill for65.92. In addition, I found a bag from Popeyes with the receipt dated the time my car was supposed to be on the carrier in my car. I contacted exz pass and they said it wasnt on a carrier and I was responsible. I contacted ultimate and they said it was third party. I had no choice but to pay ez pass as it was my credit. I contacted **** and disputed the charge. It was put back in my card. I have been contacting ultimate since Oct without any restitution. They also used all the gas in my car a full tank

  Business Response

  Date: 01/17/2024

  
  To Whom it May ******************* Carrier already sent $100 back to the customer's credit card as promised. As of 01/17/2024 we find the issue to be resolved.
  
  Please close this case as resolved.
  
  
  Respectfully,
  
  Ultimate Transport 123
  
  

  Customer Answer

  Date: 01/18/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *********************
  
  
  
   
  
  

• Initial Complaint

  Date:11/16/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had 123 transport ship my truck paid premium money too ship my truck they broke my window and won't pay for it . They just give U the run around. Their trucks have $2500 deductible so if Ur ready to lose $2500 there the place too use and hours on the phone. TERRIBLE CUSTOMER SERVICE

  Business Response

  Date: 11/20/2023

  To Whom it May ****************** did process the insurance claim but the insurance company refused it. We have made several requests to reach this matter but the client is not giving us the opportunity to do so as he won't let anyone talk, just calls, yells, curses and then hangs up without letting anyone speak. Please call us at ******************  between the Hours of 9:00 AM & 4:00 PM ET. Monday - Friday so we can discuss the situation and we can give the best resolution that we can provide.
  
  We do hope well be able to speak soon.
  
  
  Respectfully,
  
  Ultimate Transport 123
  
  

  Customer Answer

  Date: 11/29/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me and the matter has been resolved.
  
  
  The issue has been resolved.  Thank you 
  
  ****** ***
  
  
  
  
  
  
  
   
  
  
  

• Initial Complaint

  Date:08/29/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a car on May 13th out of state. I reached out to ultimate transport 123 to transport my car to my home. Ultimate transport 123contracted all Transportation LLC for delivery. Upon arrival of picking up my car there was NO damage. When my car arrived the driver stated my bumper was damaged. I contacted Ultimate transport and was told to take pictures and get an estimate, which I did. I have not received any more responses from them. They will not answer my calls or return any. I feel this is very bad business to not stand behind your work. I paid them to do a service for me and I did not get the service I was promised. I just want my car fixed.

  Business Response

  Date: 08/30/2023

  To Whom it May ********************* tried calling the client but there was no answer. Please call us at ****************** between the Hours of 12:00 PM & 7:00 PM ET. Monday - Friday so we can discuss the situation and we can give the best resolution that we can provide. 

  
  We do hope well be able to speak soon.
  
  Respectfully,
  
  Ultimate Transport 123
  

  
  

• Initial Complaint

  Date:08/24/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We wanted to get our vehicle transported from ***** to ************** within a certain time frame to was communicated from the beginning. Our broker was ****** and he promised he could get us a driver within a certain time frame. But he made us sign an agreement first. We were unfortunately stupid enough to sign it because we were under time pressure to get the car hauled. They couldnt find a driver on time but still took $270 for reservation cost. After I called to dispute it the hotline said according to the contract they have the right to do it. We told them from the beginning if they dont find someone by a certain date we would haul it ourselves and cancel the contract. So the best offer they could give us was to refund $170 of the $270. Keep $100 for cancellation fee even though we only cancelled after the deadline we gave them expired.

  Business Response

  Date: 08/25/2023

  To Whom It May ********************* already contacted the customer regarding the issue. We explained and apologized for what happened. As of 08/25/2023 we find the issue to be resolved.
  Please close this case as resolved.

  
  Regards,

  
  Ultimate Transport 123
  

  
  

• Initial Complaint

  Date:08/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used Ultimate Transport 123 because it said hassle free shipping and Insured. Well, neither of those are accurate in the least. I moved my car across country and the Shipper, Micron Trucking out of ***** damaged the vehicle. You can clearly see the damage in the pickup and delivery. Micron Trucking is refusing to give me their info, they refused to give it to Ultimate Transport 123, they are refusing to answer their insurance companies questions, resulting in them denying the claim. Ultimate Transport and their insurance sees the damage clearly. Ultimate transport offered to give me back ****** If I remove bad reviews. Let me see, I get back 250, It will cost ***** to fix vehicle. I am out **** and they are out 250. How is this a resolution? Again, you guys picked the carrier and it states on YOUR website that it is insured. You mention nothing on the website saying that it is carriers insurance. Oh, and to make matters even better, the carriers insurance said that if he does respond they only cover everything after ***** dollars, his deductible. I then will have to have him pay me the *****. ****, who's definition of hassle free shipping is this? Hassle free for Ultimate trucking!!!

  Business Response

  Date: 08/22/2023

  To Whom It May ********************* did our part, and it's out of UT123's control. Also, we took a look, and it seems that ************** is not the card holder and not the one who signed the contract. Therefore, ************** is not a customer of **********************. If ************** did not sign the contract, then we would not expect him to understand or know the obligations of a contractual agreement.

  
  Regards,

  
  Ultimate Transport 123
  

  
  

  Customer Answer

  Date: 08/29/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  
  Hasnt been resolved.  Still havent received compensation or insurance from carrier.  Broker still refusing to cover loss
  
  **************
  
  
  
  
   
  

  Business Response

  Date: 09/01/2023

  To Whom it May ******************* carrier called and said that his brother **** has been in contact with the insurance company and the insurance agent has advised them that they (insurance) will do a reinspection of the vehicle and any obligations moving forward will be decided after reinspection. 
  
  Also, we have processed a refund in the amount of $250.00 back to the customer's credit card on file: Customer has received a separate email confirming the adjustment to his email.
  
   Below is a summary: 
  
  Transaction Approved Total: $250.00 Details: Authcode: ****** Ref#: ********** Invoice: ********************* Description: *** ********************* Receipts: Mail Sent Successfully
  
  For further inquiry with the carrier, we can contact **** ********** or his brother *** **********.
  
  
  
  Regards,
  
  Ultimate Transport 123
  
  

• Initial Complaint

  Date:08/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had the car picked up 8/2/2023 and delivered to ************ on 8/8/23. The drop off picture on 8/2/2023 shows no damage to rocker panel under front door. The delivered picture shows damage on rocker panel under passenger door. The damage is a crease on rocker panel and paint damage as well. The company says it would get back to me with the drivers insurance within ***** hours, that was last week. So far no call back with information. I called Ultimate transport and they said they weren't able to get his insurance yet but agree that he caused the damage. Their website says that they have insurance, and it's stress free service. So far, anything but stress free.

  Business Response

  Date: 08/18/2023

  To Whom It May ************************* be informed that when filing a damage claim, it is stated in the contract that the carrier's insurance company of the selected driver/carrier will handle insurance coverage. And it is the customers responsibility to contact the carrier/insurance company to file a claim. 

  
  As of today, the carriers insurance company is currently working on his claim. The customer is well aware of it and will wait for feedback.
  
  Regards,

  
  Ultimate Transport 123
  

  
  

  Customer Answer

  Date: 08/21/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

   

   So, got off the phone with the carriers insurance and they said the driver isn't responding to their requests about this claim.  They see the damage as clear as day.  I also told them how this driver disparaged me online and said there was no damage and I was trying to rip them off.  Their insurance told me if he doesn't respond to their inquisition then the claim is denied.  So, Ultimate transport who claims hassle free delivery just walks away like nothing happened.  Totally unacceptable for a delivery service.  Would NOT recommend this company at all.

  
  
  **************
  
  
  
  
   
  

  Customer Answer

  Date: 08/22/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:
  their website claims hassle free and insured shipping.  The carrier they chose is refusing to cooperate.  I also have power of attorney for my father, so yes I can speak on his behalf.  Not right treating a 79 year old veteran this way. 

   

  **************
  
  
  
  
   
  

  Business Response

  Date: 08/24/2023

  To Whom It May ********************** carriers insurance company is still working on his claim. The customer is willing to wait for feedback.

  
  Regards,

  
  Ultimate Transport 123
  

  
  

• Initial Complaint

  Date:07/26/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had contracted Ultimate Transport 123 to ship a motorcycle i purchased from ** to CT on 7/10/23. The original date of shipping was Wed 7/12, and then again Thurs 7/13 when no shipper information was given by the company. I had called several times attempting to obtain the actual shipper name and contact number, but was given the run-around by the employee ******. I had deposited $350 via CC for the service. I had made several attempts at calling the business, and spoke with another employee when ****** did not answer my calls nor texts. Was told i would be contacted by next day. Not only was i not contacted, the phone rang 10+ times, and all SMS text returned as "not delivered". I rented a truck and did the job myself. Several days later, i received a text asking if i was ready to ship. I demanded my entire deposit back, but was told "we tried calling and texting with no reply" which is a complete LIE! I have NO record of ANY communication from them. Was told they would "assist" by only holding on to $50; "read your contract". These people are scam artists and need to be addressed ASAFP!!!!

  Business Response

  Date: 07/28/2023

  To Whom It May ********************* apologize for any inconvenience. Upon checking, we have the first available pick-up date scheduled as 07/10/2023. As per the contract that they have signed with us, when a customer provides a first available pick-up date, we have 10 business days from that date to dispatch a driver to pick up the assigned vehicle(s). While we tried our very best to have the order scheduled as soon as possible, the customer canceled the **********************. We strive to provide the best service possible, and we are sorry the transportation did not work out.

  
  Respectfully

  
  Ultimate Transport 123
  

  
  

• Initial Complaint

  Date:07/08/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired Ultimate 123 Transport and was told they are not like any other companies and that they have their own drivers and that there is no upfront fee. I was told once they pick up my motorcycle they then will charge my card. Well within minutes of hiring them they charged my card $250. I tried contacting the guy who helped me and no response. I called back again and spoke to someone else and she was going to look into it and nothing. Spoke to a third person and she told me that they charge as soon as they assign a driver. Whats funny in an email they sent me it states no upfront fee. Plus they were to pick bike up on Friday and deliver on Saturday but now they are telling me something different. Plus I was to be sent drivers first and last name and I have only a first name of a contact which I believe is not the driver. This company is the second company I dealt with and its sad how many complaints get away with lying to consumers and get away with it. I have attached a part of their email to show where it says no upfront fee.

  Business Response

  Date: 07/10/2023

  To Whom it May ****************** regret that the Customer is unhappy with the service. It's important to us that customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If they give us a chance, we are intent on making this right and hope they will allow us to speak with them to discuss the situation. Please call us at ****************** between the Hours of 12:00 PM & 8:00 PM ET. Monday - Friday.
  
  We do hope well be able to speak soon.
  
  Respectfully,
  
  Ultimate Transport 123
  
  
  
  

  Customer Answer

  Date: 07/10/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and ask the company to reach out to me in an email so I have records for myself. I would like a refund of a portion of the $250 they charged me. I would have never hired them knowing they were a broker and never hired them for them to take $250 for themselves. I was told that the drivers they had were their personal drivers that worked for their company. 
  
  Sincerely,
  
  ***************************************
  
  
  
   
  
  

• Initial Complaint

  Date:06/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted this company because they have their own trailers! I spoke with *** and we agreed to have their enclosed trailer pick up my vehicle on a Wednesday, 06/14/2023! Later I received a text message from Ultimate Transportation 123, that a company, **** transportation was scheduled to pick up my car on 06/19/2023! Then I received another text message that Ultimate transportation had posted a charge of $250 on the card I provided! The card would not be charger until the car was picked up! This was per *** and a text message I have available! I called the company to address these issues and explicitly asked for ***! He never returned my call! Thus with the deceptive practices I decided to not use them. I could not trust them at this point! Keep in mind they did not live up to their agreement of using their trailer and pick up date was the 14th of June, not the 19th! I moved on to another carrier that was honest and not deceptive!!

  Business Response

  Date: 06/21/2023

  To Whom it May ****************** have processed a refund in the amount of $200.00 back to the customer's credit card on file: Customer has received a separate email confirming the adjustment to his email.
  
   Below is a summary: 
  
  Transaction Approved Total: $200.00 Details: Authcode: ****** Ref#: ********** Invoice: ********************5 Description: CRM ********************* Receipts: Mail Sent Successfully
  
  Please close this case as resolved.
  
  Regards,
  
  Ultimate Transport 123
  
  

  Customer Answer

  Date: 06/24/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because: They were deceptive and misleading, thus I wish for all my monies refunded! $50 more will do!!

  [Your Answer Here]

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *********************
  
  
  
  
   
  

  Business Response

  Date: 06/28/2023

  
  To Whom it May ****************** reached out to the customer and with thorough investigation, we explained our contract/ terms on conditions of our services to the customer and came to the agreement that a refund will be processed. A cancellation fee will be processed/kept for $50 as this is what was in our contract.

  Please see attached document for the conversation made. 

  
  
  Regards,
  
  Ultimate Transport 123
  

  
  

  Customer Answer

  Date: 06/29/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because: Being they were deceptive and basely lied to me on more than one occasion I have decided to renege on the $50 payment! Next I will be contacting the NHTSA! 

  [Your Answer Here]

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *********************