Reviews

Review Details

• Review fromJohn P

  Date: 04/26/2024

  Wix charged our business for a two year subscription and did not publish our website. We ask for a refund and the refused. We feel Wix has defrauded us out of $480.00. We attempted several times to get help from Wix customer service, which is non existent, without success. Beware of this company as their business practices are legally questionable.

• Review fromMary U

  Date: 04/21/2024

  I did not renew my subscription to wix but I noticed money was taken from my credit card in the amount of $23.Why is it so difficult to cancel a subscription. I asked that my subscription be cancelled.Do not take any more money from my credit card and return the money you took out as soon as possible. Do not do any business with wix. They are fraudulent. Be warned!!!!This business do not deserve a star.

• Review fromJacob R

  Date: 04/20/2024

  Worst. I used wix many years ago and I recommended it to others but now it has become an upcharge nightmare with endless costs and demands to upgrade even though I already have upgraded to Primium Unlimited... the customer service tells me that since I have signed up, their packages have changed and now they dont offer the same things I signed up for and that their services are limited even though I have the premium unlimited subscription. I have spent so many days wasting my time trying to get things to work. I now would not recommend wix to anyone. It is an awful experience and I am unfortunately stuck with them.

• Review fromKelly S

  Date: 04/18/2024

  I received a charge on my business credit card and am quite sure its from an account setup by someone at my company who retired a few years ago. Any WIX access has been nil for years. I called the # on the descriptor to try to find out why I as charged. Phone is answered by a recording that says to go to the website wix.com/contact which I did. Was stuck in a circle of a bot that couldnt answer my questions. Finally figured out how to get a call back. Someone called me and said he had no access to help me so was going to send a link to my email from which I could resolve it. I never got an email (checked spam / nothing) so went back onto the site and got stuck in another circle. Will be disputing the charge with my credit card company.

• Review fromHeather M

  Date: 04/15/2024

  Do not purchase!!!! The accounting practices are terrible. You think you have canceled and then it's not. So basically I paid for a year that I am not using. There is several places that you have to cancel.

• Review fromAlbert S

  Date: 04/07/2024

  The company does not allow you to close your account until your subscription ends and they don't allow you to cancel your subscription until it expires. I will have to remember to come back in year to close my account!!! Terrible service.

• Review fromellen m

  Date: 04/06/2024

  I have had a WIX website for years. Somehow it got upgraded to premium. I spoke to a salesperson and said it was a mistake. I still got charged over 3 times the amount. I chatted with customer service. She said I would get a refund and sent me the steps to address it. I followed her direction but she closed the chat before I could finish and the refund was denied. I have $30 of overcharges and will have to find another website hosting site as customer service at WIX is horrible.

• Review fromTheresa L

  Date: 03/28/2024

  I couldnt leaves review without clicking a star review. I would give Wix zero stars. The worst customer service. Our customers have been unable to access our site for 10 days. Everything we talk to a rep, the file starts over again. We cannot speak to someone in the escalation department, email only. It takes hours for them to respond, and we only get half answers. We have been going back and forth for 10 days. We have an event coming up in a few days. We have lost sponsorship dollars. We have lost potential attendees because they cannot access our site. We cannot get volunteers because the site is down. We cannot sell event merchandise because our site is down. Our press release had not been picked up because the press cannot S or site. Very angry about this lack of customer service!!!

• Review fromAlexandra J

  Date: 03/26/2024

  I am writing to file a formal complaint against Wix.com regarding their billing practices and customer service. I have encountered a significant issue with an automatic payment charged to my account without prior notice, and despite cancelling the service immediately and requesting a refund, I have yet to receive any response or reimbursement from Wix.com. This lack of communication and failure to provide a resolution is deeply disappointing and reflects poorly on Wix.com's commitment to customer satisfaction. As a consumer, I feel misled and mistreated by Wix.com's billing practices and inadequate customer service.

• Review fromMichael T

  Date: 03/26/2024

  What the h*** happened to WIX? I have been a Wix customer for several years and operate 2 websites on Wix. One website, the one I am writing about, offers online courses which by the way are a feature available at all the pay levels for Wix. I purchased a Business website in April of 2023, with the renewal due on April 10 of 2024. I have been marketing my online courses since the 4th of March. 2 weeks to the day, I receive an email that says all participants of my online course have been denied access to the course until and unless I upgrade immediately to the new Premium plan. Mind you, I am not due for renewal until April 10, and ALL the paid plans include online course access. So basically, *** held me and my participants who paid for the course hostage until I upgraded. After more than a day of talking to 4 different "experts" and being told my situation was being elevated to the highest-level experts, ***** All I have gotten thus far is the run around. Let me also explain that I chose to upgrade since I was being held hostage. There was no other choice in plans, I either upgraded to the more expensive plan or nothing. To add insult to injury, I did not have the option to subscribe for another year.. nooooo.. I was forced to upgrade for 2 years. As much as I have demanded to speak to someone in authority or contact the corporate office at least in the U.S, ... crickets. Don't bother calling the 800 number posted here for Wix.. it's just one more dead end. I intend to file a formal complaint.