Reviews

This profile includes reviews for Verizon Communications's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Verizon Communications

  140 West Street New York, NY 10007-2141

  
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  Verizon Communications

  1300 I Street, NW, Suite 400W Washington, DC 20005

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  Verizon Communications

  13100 Columbia Pike 2F, Pod B2 Silver Spring, MD 20904

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  Verizon Communications

  7501 Greenway Center Dr Greenbelt, MD 20770

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  Verizon Communications

  4210 Franklin Rd Roanoke, VA 24014

Review Details

• Review fromWilliam K

  Date: 12/23/2022

  1 star
  terrible service . I am locked out of my account and cannot contact any kind of help. It seems Verizon does not have 24 hour service. This happens to me at least 3 times a year.

• Review fromElisa C

  Date: 12/18/2022

  1 star
  If I could give a zero I would. Let’s start back in June moved into my new home could not get service for almost two weeks. Stayed on the phone for hours at a time on various days. I also have Verizon ******** every time I try to chat for service your reps my chats are disconnected. I call and speak to someone who can not comprehend what I am saying. I am changing my home and ******** service at the beginning of the year.

• Review fromMegan C

  Date: 11/28/2022

  1 star
  Went to upgrade with my app which told me $135 to do so, was concerned with monthly billing, called and spoke to ***************** They ran a credit check without my knowledge or my permission. Of course it was a person whom couldnt understand my question. Called back and spoke to someone else, thats when I was informed they ran a credit check WITHOUT PERMISSION!!

• Review fromJeanine F

  Date: 11/23/2022

  1 star
  Absolute Fraud! A Verizon Rep in ***************** was told specifically to keep the multi device insurance. We had 10 accounts already and was told to create a sub account to add a watch. When insurance was declined on the watch ******* cancelled all insurance on my 10 other devices and Verizon will not turn it back on. I have over $10,000 worth of uninsured devices now. No way to reach the store by phone. Hours of time and lost wages trying to rectify the situation. Twice it has been cancelled without authorization. They will not stand behind what an employee says. No accountability!

• Review fromJosh M.

  Date: 11/21/2022

  1 star
  BUYER BEWARE!!!!IF YOU ARE GETTING FIOS OR CURRENTLY HAVE VERIZON FIOS BEWARE!!!PER SECTION 11.1.13 OF THE VERIZON CONTRACT THEY HAVE THE RIGHT TO TERMINATE YOUR SERVICE WITHOUT NOTIFICATION!!! AND THEN BILL YOU THE MAXIMUM FOR FEES TO TRY AND OBTAIN PAYMENT!!!! YOU COULD END UP OWING $1000s FOR A $110 BILL. 11.1.13 Nonpayment. You will be billed monthly for your Verizon Services. If any portion of your bill is not paid by the due date, Verizon may terminate or suspend the Services without notice. If Verizon uses a collection agency or commences legal action to recover monies due, you agree to reimburse ** for all expenses we incur to recover such monies, including attorneys' fees. If you fail to pay on time and Verizon refers your account(s) to a third party for collection, a collection fee will be assessed and will be due at the time of the referral to the third party. There will be calculated at the maximum percentage permitted by applicable law, not to exceed eighteen (18) percent.I HAVE NEVER HEARD OF COMPANIES DOING SUCH A THING. THIS IS RIDICULOUS!!! I was 12 days late for a payment because my autopay wasn't successful. I was sent an email that they would be taking out the payment again along with next months payment on the next scheduled billing cycle date. So rather than make the payment and go through the headache of possibly being double billed I let it go and did not make a payment. My service was suspended (internet) without notice while I was in the middle of working. I had to transfer money to my bank account and call to have my service turned back on. This was a huge inconvenience for me. Its not like I intentionally didn't pay the bill. I was sent an email that it would come out next bill cycle and assumed everything was okay because I was no where near 90 days behind like most companies allow for before suspending service. This needs to be addressed.

• Review fromZilla J

  Date: 11/20/2022

  5 stars
  Very good and nice I'm very glad of using this and I gave it 5 star

• Review fromAslesh T

  Date: 11/16/2022

  1 star
  Verizon conveniently removed my paper free setting when I added the Inside ************************* which removed my "Autopay and Paper free Billing" discount auto-magically.I had to chat with a customer service rep for 1 hour to get to the bottom of this while they were relentlessly trying to sell me the higher speed plan. I had to say no 4 times before they would actually resolve my problem i.e. give me the credit and make sure that my "Autopay and Paper free Billing" setting is in place so that I can get my discounts as promised.Online chat has gone from bad to worse and its an obvious bad attempt at upselling. Get your act together Verizon. You gain the trust of customers by being moral and doing the right thing promptly and before the customer notices it and not when the customer has to chat for an hour to correct a mistake that was made by you to begin with.

• Review fromShaela N

  Date: 11/10/2022

  1 star
  Cancelled our business account in July 2022, verified that it was cancelled October 10 & 17, 2022. Said they owe us money. They are still sending emails saying we owe them when we do not and they owe us. Transferred over and over and over again to a very "talented" customer service team that has absolutely no clue as to what is going on. Seven different people, one a manager, and still the incompetence continues!! Terrible company! Terrible customer service!! and they just say how sorry they are that you are so frustrated!! Switch companies as fast as you can, if you can.

• Review fromPatricia A

  Date: 11/06/2022

  1 star
  I purchased a total by Verizon plan card that scanned out of the store successfully but once I scratched silver strip entered the pen it registered invalid. I went back to the store where they showed me on my receipt it was activated successfully so the problem wasn't on there side. I called the company they kept saying go back to the store. Long story short I loss my money because they didn't honor a card their Co., sent to be sold to customers who have no way of knowing if the cards sent by Verizon are valid. Once you buy them you are ******* it doesn't work.

• Review fromColin F

  Date: 11/05/2022

  1 star
  If you read this review.
  ****; Couldn't change home/fios plan for over 1 year. No cust. support, site doesn't work, No local store. AVOID AT ALL COSTS! If I could give it a zero I would.
  I have been trying to change my plan with fios for the last 18 months! They also say I need to go to a physical store and make an appointment if I want to turn in any equipment or upgrade the router. The ONE store, in my ENTIRE STATE apparently, closed years ago. Every store I have tried now is phone service only. They can't help me find a store because they aren't actually part of the overall company. They are just an independent store.
  I have called multiple times to dead ends and machines, I try signing onto their website but their "Authentication Question" doesn't register. I have reset the thing multiple times and it doesn't work. I HAVE COPIED AND PASTED RIGHT AFTER I CHANGED THE ANSWER TO THE QUESTION AND IT WOULD STILL SAY IT'S WRONG! This is beyond negligence, this is malice.
  I cant even access the account because it's locked an the link that I would need to go to in order to unlock the account is a dead link. "I know your accounts locked and we can't reset it because of this dead link but please feel free to browse our shop and buy more **** that doesn't work and we will NEVER help you with." The page is a troll to tell customers. "Your stupid, we have your money, and you deserve this for even being stupid enough to sign up, BTW are you stupid enough to by more?! (click here for our store).
  One way or another I'm going to cancel this service and change to ANYTHING ELSE. Nothing could be worse than being dodged for over a year and having no store to physically go to and have someone help you. Which you need to have to turn things in!
  Like I said, this is malice at this point. They are trying to see how many people they can get on the hook and then keep them there for as long as possible.