Reviews

This profile includes reviews for Verizon Communications's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Verizon Communications

  140 West Street New York, NY 10007-2141

  
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  Verizon Communications

  13100 Columbia Pike 2F, Pod B2 Silver Spring, MD 20904

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  Verizon Communications

  7501 Greenway Center Dr Greenbelt, MD 20770

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  Verizon Communications

  158 State Street Room 1050C, Attn: CAG Albany, NY 12207

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  Verizon Online/Fios/DSL Services for Metro Washington DC

  400 Foxcroft Avenue, Suite 200 Martinsburg, WV 25401

Review Details

• Review fromDanny T

  Date: 08/01/2025

  1 star
  Issues began with Verizon home service approximately July 23rd where began receiving fluctuating internet service to the point of being unusable.
  
  Calling them on July 24th with my concern after troubleshooting for approximately 2 hours with the technician he determined that I needed a new modem. In which I was told I would be receiving one.
  
  After a week of not receiving it I called them back and they said no order was placed for a new modem. So then I had the troubleshoot again with the tech the same issues and the same results another modem was supposed to be sent out.
  
  Then after receiving this modem I attempted to call them since the packaging said I must call before activation. I attempted to call them at 6:00 a.m., 7:00 a.m., 8:00 a.m. all receiving automated AI services saying it's after hours.
  
  I looked up their hours of service and they open at 8:00 a.m. EST and I am PST so they should have been open.
  
  So then I schedule an appointment for a call back in which they called me back later in the day on July 31st. This call lasted approximately an 1 1/2 hrs where we did attempted activation, troubleshooting.
  
  After which they began looking at my address saying there is no service to my address which is incorrect since I've had service with them for a couple years now. So then they begin giving me the runaround saying I have no service at this address but they may be able to do some workarounds which I will need to wait in additional five business days to see if it works.
  
  Today August 1st I call them requesting some sort of credit for my 7 hours of troubleshooting plus no service in which I'm attempting to work at home which is impossible with no internet. They offered a one-week credit on the home service which is completely unacceptable.
  
  So as it stands I have no home internet, I cannot work from home and I'm waiting to see if they're going to fix it which may be the middle of next week if I hear back from them.
  
  
  
  
  
  
  

• Review fromBrian D

  Date: 07/31/2025

  1 star
  The new AI support system will not allow you to connect with a human being and cannot understand accents.

• Review fromJulio C

  Date: 07/30/2025

  1 star
  After almost 20 yrs as a customer,recently received the worst service ever. I'm disgusted and disappointed. Totally disregard it's customer base and show no compassion on helping a client. Generation taking over customer services is the worst. I pray that this get to the executive offices. Total disregard. I wish verizon go bankrupt.

• Review fromJohn M

  Date: 07/30/2025

  1 star
  I signed up for fios didnt even have service 30days cancelled now they trying to say I had fios service for almost a year at a address that fios is not even available at

• Review fromAnnette W

  Date: 07/29/2025

  1 star
  Called n spoke to a representative about a e-gift card… I was told I would receive it in 30 days. They told me 8 weeks. I was so ****** off about that. It’s a e-gift card. Why not submit it? It’s not a card that is coming from the mail

• Review fromGeorge G

  Date: 07/29/2025

  1 star
  About 2 weeks ago a storm brought down about 150 feet of wires. I called ******** power and ***, both came out right away and said the wires are Verizon. I called Verizon, multiple times, transferred about 15 times. I persisted and opened a ticket, nothing done, nobody came out. A week passed, i walked to the store... they couldn't care less. I forced the online chat to finally connect me to a live person who opened a ticket. Nothing done.. now the chat will NOT connect me to a live agent, even if i spam emergency!! lol.... The wires are still going across my property. IDK what to do... people are scared to get near it, my car is under the wires. Verizon i really tried and you failed hard.

• Review fromJULIE T

  Date: 07/28/2025

  1 star
  Most dysfunctional company ever dealt with. I have called and live chatted for months trying to just get my business account. Rep. Still no one has information, wth??? I was on live chat today for 3 hours before I gave up!

• Review fromKinyetta H

  Date: 07/28/2025

  1 star
  I signed up with the company for new internet services. They had a promotion for a new TV AND a $200 and $100 dollar gift card. I never received the gift cards but instead just kept getting the run around. They gave me number to call some company, called ***** ****, and they said that the digital card was sent but was empty, no information in the email to retrieve the gift card, and they would resend it. Nothing was sent to date, the site for the gift cards is always down. Don't promise customers things to get their business you can't deliver. That's false advertising.

• Review fromAlex D

  Date: 07/26/2025

  1 star
  Horrible experience multiple times calling. Scamming people with ironies charges and impossible to get an answer. Lied to told it’s resolved only to callback and be told there are no notes of my previous conversations. I spoke to so many people I got so frustrated. One tries to justify one tells me I’m right. Customer service has gone down tremendously. I have mobile and home and this is how I’m treated? I’m so tired of money hungry Verizon. If you’re not on auto pay they mess with you. 4 years with them and the past 6 months I don’t know what changed but they no longer value customers or have knowledgeable people running these locations or calls. They ignore you and don’t listen to what you are saying. I was told “ the billing department can explain the bill better to you” I didn’t need bill help and I was talking to a supervisor lol joke of a company don’t know how you are rated A????

• Review fromMatthew K

  Date: 07/25/2025

  1 star
  We had an appointment scheduled to install Fios at our new home. The appointment was scheduled well in advance. Without notice our appointment was canceled. We went back to the fios store to schedule another appointment and the earliest they can schedule our install is over a month out. As someone who teleworks this creates a large issue for me and a potential financial loss if I can’t find accommodations.