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Business Profile

Telecommunications

Verizon Communications
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BBB Accredited BusinessA Rated by BBB

Reviews

This profile includes reviews for Verizon Communications's headquarters and its corporate-owned locations. To view all corporate locations, see

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Verizon Communications has 185 locations, listed below.

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    Customer Review Ratings

    1.08

    Average of 706 Customer Reviews

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    Review Details

    • Brian D

      Date: 07/31/2025

      The new AI support system will not allow you to connect with a human being and cannot understand accents.

    • Julio C

      Date: 07/30/2025

      After almost 20 yrs as a customer,recently received the worst service ever. I'm disgusted and disappointed. Totally disregard it's customer base and show no compassion on helping a client. Generation taking over customer services is the worst. I pray that this get to the executive offices. Total disregard. I wish verizon go bankrupt.

    • John M

      Date: 07/30/2025

      I signed up for fios didnt even have service 30days cancelled now they trying to say I had fios service for almost a year at a address that fios is not even available at

    • Annette W

      Date: 07/29/2025

      Called n spoke to a representative about a e-gift card… I was told I would receive it in 30 days. They told me 8 weeks. I was so ****** off about that. It’s a e-gift card. Why not submit it? It’s not a card that is coming from the mail

    • George G

      Date: 07/29/2025

      About 2 weeks ago a storm brought down about 150 feet of wires. I called ******** power and ***, both came out right away and said the wires are Verizon. I called Verizon, multiple times, transferred about 15 times. I persisted and opened a ticket, nothing done, nobody came out. A week passed, i walked to the store... they couldn't care less. I forced the online chat to finally connect me to a live person who opened a ticket. Nothing done.. now the chat will NOT connect me to a live agent, even if i spam emergency!! lol.... The wires are still going across my property. IDK what to do... people are scared to get near it, my car is under the wires. Verizon i really tried and you failed hard.

    • JULIE T

      Date: 07/28/2025

      Most dysfunctional company ever dealt with. I have called and live chatted for months trying to just get my business account. Rep. Still no one has information, wth??? I was on live chat today for 3 hours before I gave up!

    • Kinyetta H

      Date: 07/28/2025

      I signed up with the company for new internet services. They had a promotion for a new TV AND a $200 and $100 dollar gift card. I never received the gift cards but instead just kept getting the run around. They gave me number to call some company, called ***** ****, and they said that the digital card was sent but was empty, no information in the email to retrieve the gift card, and they would resend it. Nothing was sent to date, the site for the gift cards is always down. Don't promise customers things to get their business you can't deliver. That's false advertising.

    • Alex D

      Date: 07/26/2025

      Horrible experience multiple times calling. Scamming people with ironies charges and impossible to get an answer. Lied to told it’s resolved only to callback and be told there are no notes of my previous conversations. I spoke to so many people I got so frustrated. One tries to justify one tells me I’m right. Customer service has gone down tremendously. I have mobile and home and this is how I’m treated? I’m so tired of money hungry Verizon. If you’re not on auto pay they mess with you. 4 years with them and the past 6 months I don’t know what changed but they no longer value customers or have knowledgeable people running these locations or calls. They ignore you and don’t listen to what you are saying. I was told “ the billing department can explain the bill better to you” I didn’t need bill help and I was talking to a supervisor lol joke of a company don’t know how you are rated A????

    • Matthew K

      Date: 07/25/2025

      We had an appointment scheduled to install Fios at our new home. The appointment was scheduled well in advance. Without notice our appointment was canceled. We went back to the fios store to schedule another appointment and the earliest they can schedule our install is over a month out. As someone who teleworks this creates a large issue for me and a potential financial loss if I can’t find accommodations.

    • Teresa J

      Date: 07/25/2025

      I switched to Verizon internet in March and was promised a $200 gift card for doing so after May 27th. Apparently it is all done o line. I never received it, I called at least 3 times. Online it tells me "Bad Request" cant access it. Customer service puts me on hold and never comes back. I am so aggravated! I want to leave verizon and try another service. They charged me $100 to I stall service with the proposed of receiving g the $200 back that can be used to pay my bill!

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