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• Government Actions:

  Government Action: BBB reports on known government actions involving business’ marketplace conduct:

  NJ AG Announces Settlement with Verizon
  

  The following describes a government action that has been resolved by either a settlement or a decision by a court or administrative agency. If the matter is being appealed, it will be noted below.

  
  

  On June 5, 2024, New Jersey Attorney General Matthew J. Platkin and the Division of Consumer Affairs announced that Verizon New Jersey, Inc. finalized a settlement agreement resolving the Division’s investigation into whether the company violated New Jersey’s consumer protection laws in connection with the marketing and sale of its Fios services.
  
  
  
  Under the terms of the settlement, Verizon agreed to pay $175,000 to the State to resolve allegations that, among other things, the company failed to honor advertised prices for service, failed to deliver promotional gifts, failed to provide promised refunds, and engaged in other unlawful business practices.
  
  
  
  The Division opened the investigation into the Basking Ridge-based telecommunications company in response to a high volume of complaints from New Jersey consumers regarding the company’s business practices.
  
  
  
  The State alleges that Verizon, among other practices:
  
  
  
  -charged consumers more for services than the advertised price;
  
  -failed to honor all cancellation requests that comply with Verizon’s cancellation policy in a timely manner;
  
  -failed to provide refunds to New Jersey consumers who were entitled to such refunds;
  
  -automatically renewed consumers’ contracts without the consumers’ consent;
  
  -failed to provide consumers with advertised Verizon promotional gifts; and
  
  -failed to clearly and conspicuously disclose the limited supply of advertised Verizon promotional gifts.
  
  
  
  Verizon has denied the allegations. The Division reminds consumers to read contracts and disclosures before agreeing to promotional offers.

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