Headquarters Location

Verizon Communications

Telecommunications
This firm is a multinational telecommunications conglomerate.

This is a multi-location business. Find a location

Government Action: PA AG Announces Lawsuit Against Verizon For Failure to Deliver Promised Incentive Items

The following describes a pending government action that has been formally brought by a government agency but has not yet been resolved. We are providing a summary of the governments allegations, which have not yet been proven.

On February 11, 2019, Pennsylvania Attorn…

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There is 1 alert for this business. Read Alert
Accreditation

Accredited Since: 1/1/1929

Years in Business: 99

BBB Rating
A+

Customer Reviews are not used in the calculation of BBB Rating

Customer Reviews

Average of 815 Customer Reviews

Customer Complaints

7,182 complaints closed in last 3 years

2,688 complaints closed in last 12 months

View Complaints Summary

Overview

This firm is a multinational telecommunications conglomerate.

Business Details

This is a multi-location business.Need to find a different location?

Headquarters
140 West Street, New York, NY 10007-2141

BBB File Opened:8/1/1988
Years in Business:99
Business Started:1/1/1920
Business Started Locally:1/1/1983
Accredited Since:1/1/1929
Type of Entity:Corporation
Alternate Business Name
  • Verizon
  • MCI Communications Services, Inc.
  • Telecom USA
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Additional Contact Information

Phone Numbers

Customer Complaints

7,182 Customer Complaints

Need to file a complaint? BBB is here to help. We’ll guide you through the process. How BBB Processes Complaints and Reviews

Most Recent Customer Complaint
Complaint Type: Problems with Product/Service
Status: Answered
A Fence company cut my POTS copper phone line. Verizon refuses to reconnect the POTS line. A technician came out without equipment and said this is not VOIP and is a copper line he had no equipment to find or fix. Verizon scheduled dec ** for repair it did not happen. Contacted State Utility Commission. Woman said she would try to get it repaired. Also told me I may not have legal rights and have to except poor service with VOIP connection. During 2014 I was without power for four days and POTS line was the only thing that worked. I have had Verizon service since 1996. Verizon continues to bill me for service not provided. Please I pray you can fix this. They continue to call me only to sell me on VOIP service which I do not want.
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Verizon Communications Response
We spoke to the customer regarding her inquiry. Customer is satisfied with our resolution, and has no
further concerns.
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Customer Reviews

815 Customer Reviews

What do you think? Share your review.

How BBB Processes Complaints and Reviews

Most Recent Customer Review

Scott H

08/15/2019

Verizon will scam you out of your money. do not use them. they will cram charges onto you and report you too ******* collection agency. avoid both of them scammers...
...

Business Details

This is a multi-location business.Need to find a different location?

Headquarters
140 West Street, New York, NY 10007-2141

BBB File Opened:8/1/1988
Years in Business:99
Business Started:1/1/1920
Business Started Locally:1/1/1983
Accredited Since:1/1/1929
Type of Entity:Corporation
Alternate Business Name
  • Verizon
  • MCI Communications Services, Inc.
  • Telecom USA
Read More
Additional Contact Information

Phone Numbers

Business Categories

Local BBB

BBB Serving Metropolitan New York

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BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

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BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business.