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Business Profile

Financial Technology

Zip
BBB Accredited BusinessA+Rated by BBB
Visit Website(888) 274-3159Write a Review

About

Important information

  • Customer Complaint:
    Please be advised that due to the volume of complaints
    received for this business, BBB publishes 1 out of every 5 complaints handled
    through our conciliation process.

Overview

Zip

19 Union Sq W Fl 10

New York, NY 10003-3340

BBB Accreditation & Rating

Zip is BBB Accredited.

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

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About This Business

Zip is a financial technology firm which offers payment flexibility options such as buy now pay later (BNPL).

BBB Accredited Since: 8/31/2023

Years in Business: 9

Business Details

Local BBB:
BBB Serving Metropolitan New York
BBB File Opened:
12/11/2018
Business Started:
8/7/2017
Business Incorporated:
8/7/2017
Type of Entity:
Corporation
Alternate Names:
Zip Co US Inc.
Business Management:
Mr. David Tyler, General Counsel, Chief Compliance Officer & Head of Regulatory Affairs

Additional Contact Information

Principal Contacts
Mr. David Tyler, General Counsel, Chief Compliance Officer & Head of Regulatory Affairs
Social Media

Licensing information

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

Additional Information

Refund and Exchange Policy
All refunds must be requested from and will be provided by the merchant that the purchase was made with. We are a payment processer and are not involved in securing refunds from merchants. 
Business Categories
Financial Technology, Financial Services, Consumer Finance Companies, Financing, Online Payments

Latest Reviews

  • Michelle M

    "my account has been frozen for over two months. When I reach them they tell me that it is escalated, that I cannot speak to anyone on the phone and will have to wait for them to call me." ... Read full review

  • Lenni L

    "For starters awful customer service and now have stolen money from my account through my insurance company and have offered no way to stop it and will not even offer options to protect my account. The fraudulent company made an illegal dispute with my insurance and got them to send them money and its disappeared."

  • BreAnna C

    "So for the last two weeks I have been contacting Zip because randomly I could not make any purchases online or with my physical Zip Card. I have been using Zip for years and never had this issue." ... Read full review

View all Reviews

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When considering complaint information, please consider the company's size and volume of transactions. Note that the nature of complaints and a company’s responses to them are often more important than the number of complaints. BBB Business Profiles generally cover a three-year reporting period.