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Business Profile

Payment Processing Services

Melio Payments Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Payment Processing Services.

Complaints

This profile includes complaints for Melio Payments Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Melio Payments Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 106 total complaints in the last 3 years.
    • 49 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/05/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Melio Payments have not delivered an ACH payment even a week after they **** the money from our account. They are not responding to our emails and answering the calls. Automated replies from their chatbot and recorded messages do not help. At this point, there is serious suspicion that Melio Payments is fraudulent. Legal action will be started if Melio does not sort this out immediately.

      Business Response

      Date: 10/17/2023

      Hi *********, we apologize for any inconvenience that *** have been caused. Our records show that our support team has already been in touch with you regarding the issue and a refund was issued on October 12th. If you require any further assistance, please do not hesitate to reach out to our support team. They are available via live chat Monday to Friday from 9:00 AM to 8:00 PM EST.

      Best,

      Team Melio

    • Initial Complaint

      Date:10/03/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am having issues with Melio making changes in my QuickBooks account without my knowledge or consent. We signed up for online QuickBooks and as far as I know, we did not sign up for Melio, but it is part of QuickBooks online. When I first noticed this issue, I contacted QuickBooks to find out why, and how these changes are being made since this is not a function I use or have activated. I was told that I need to reach out to Melio since this is coming from their program. The phone number that is found online for Melio is a recording saying to log into your account to chat with a live agent or send an email. Since I do not have an account with **********************, I sent an email on 9/22/23 explaining my situation. I finally got a response back on 9/27 telling me to reach out to Intuit and after explaining that I was told by Intuit to reach out to them, she responded by saying she has requested to have my account deleted from ********************** within the next ***** hours. I have attached that email chain. This morning I came in to find the same transaction was changed again! From pulling my audit log in QuickBooks, Melio has made changes 7 times to this transaction. My main concern is how many other changes has Melio made that is not caught in my books, or someone else's. This is an accounting software, the reports that is ran from this software goes to banks for financial needs, governments for tax purposes and owners to be able to make informed decisions for the better of the employees and the company. The changes that were made were for over $20,000. This is a huge problem and not being able to talk to someone live and get this resolved in a timely manner is very frightening. I found online that this is a glitch in the software. I dont understand why this glitch isnt fixed if it is known to happen.

      Customer Answer

      Date: 10/30/2023

      Better Business Bureau:

      At this time, my complaint, ID ******** regarding Melio Payments Inc. has been resolved.

      (By clicking "OK", your complaint will be closed as Resolved.)


      Sincerely,

      ***********************

    • Initial Complaint

      Date:09/29/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Melio's customer service is non-existent. After confirming my account is activated multiple times (After waiting for weeks for customer service responses), I am still unable to send any payments. Their inability to accept my payments is confusing, as they collect a fee. Contacted support over chat, and they are unable to do anything.Please advise, my user account email is ******************* Cannot get the service to work, cannot get a single person to help with the issue

      Business Response

      Date: 11/26/2024

      Hi *****,

      Were really sorry that your complaint wasnt addressed sooner. We know how frustrating it can be when things take longer than expected, and we want to make it right.
      If your issue has already been resolved, were glad to hear that. But if notor if you have any other questionsplease reach out to us at *********************************** and well make sure to help you as quickly as possible.

      Thank you for your patience, and again, we apologize for the delay. Were here to make things right.

      Best,
      Team Melio


    • Initial Complaint

      Date:09/15/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Melio took payment for a company HFA consulting. I paid with my credit card to receive services which were not received. I filed a chargeback and melio said they claim no responsibility, they are just a payment processor that takes money and gives it to another party. They should be able to get the money back if they are representing the company.

      Business Response

      Date: 11/26/2024

      Hi ********,

      Were really sorry that your complaint wasnt addressed sooner. We know how frustrating it can be when things take longer than expected, and we want to make it right.
      If your issue has already been resolved, were glad to hear that. But if notor if you have any other questionsplease reach out to us at *********************************** and well make sure to help you as quickly as possible.

      Thank you for your patience, and again, we apologize for the delay. Were here to make things right.

      Best,
      Team Melio

    • Initial Complaint

      Date:09/13/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Melio used to be a good service. Schedule a same day ACH and it went without issue. Now, they decide after taking the money from your account to not send it for 3 days. We are not talking about payments to people that have never had money sent to them, we are talking about repeatedly used vendors. When a person sets up a same day ACH, what makes Melio think they have a right to just change the delivery date and not offer us an opportunity to change the method of payment? They pull the funds and sit on them for days before sending them and we are left to put up with calls from vendors threatening to cut off our services or seek legal action. When I requested a refund, they said 3 to 5 business days. If you can take the money within a day you can return it within a day. Give me back my funds now so I can pay the bills and prevent further issues from transpiring. I want my money back as well as all fees incurred due to this decision made by them as the fees would have been missed completely had they just done what they were asked to do and sent the money same day or at least offer us an opportunity to cancel and send the money another way.

      Business Response

      Date: 11/26/2024

      Hi *******,

      Were really sorry that your complaint wasnt addressed sooner. We know how frustrating it can be when things take longer than expected, and we want to make it right.
      If your issue has already been resolved, were glad to hear that. But if notor if you have any other questionsplease reach out to us at *********************************** and well make sure to help you as quickly as possible.

      Thank you for your patience, and again, we apologize for the delay. Were here to make things right.

      Best,
      Team Melio

    • Initial Complaint

      Date:09/08/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Melio prompted me to sign in and pay from QB Desktop. This was for my personal books. Melio then allowed me to pay two bills. Following this, the 2nd bill was rejected and my account was closed, because it was a personal account. This part is fine. BUT, a $1975 payment WAS paid, and Melio switched it to ACH and not my vendor. So, the $1975 was taken from my bank account and given to the wrong vendor. And I cannot trace it or follow up because the account was closed by **********************. AND, I have tried numerous times with Melio support, which closes my chat and doesn't answer or help. I have also tried Melio support email. No avail.

      Business Response

      Date: 09/20/2023

      Hi *****, thank you for reaching out. Our records indicate that our support agents have been in touch and this issue has been resolved. If you have any additional questions or concerns, please do not hesitate to reach out to our support team who can be reached via live chat 9am- 8pm EST, Monday-Friday. 

       

      Best,

      Team Melio

    • Initial Complaint

      Date:08/31/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Melio withdrew money from our business bank account to pay multiple invoices for our vendors. The payments never reached our vendors and we have not been refunded our money. Melio has non existent customer service so there is no way to resolve the issue.Our bank has disputed the charges and says it cannot retrieve the funds from Melio.

      Business Response

      Date: 11/26/2024

      Hi ******,

      Were really sorry that your complaint wasnt addressed sooner. We know how frustrating it can be when things take longer than expected, and we want to make it right.
      If your issue has already been resolved, were glad to hear that. But if notor if you have any other questionsplease reach out to us at *********************************** and well make sure to help you as quickly as possible.

      Thank you for your patience, and again, we apologize for the delay. Were here to make things right.

      Best,
      Team Melio

    • Initial Complaint

      Date:08/31/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      8/23/23 I sent an ACH payment through Quickbooks who uses a third party called Melio to send ACH payments. i received a confirmation from Melio that my payment will be processed. I then received an email from their "compliance" department looking for more information on what I was paying BEFORE they can process the **** A list of all invoices that were being paid were listing on the confirmation so I dont know what they want. I emailed "compliance" 7-8 times and I have not gotten a response. The only other way to contact Melio is through online chat. They are useless and have offered no solution to see if this payment is getting processed or not. My vendor is waiting and waiting and has run out of patience and so have i. There is no live person to speak with at Melio only email and chat. I also reached out to Intuit/Quickbooks and they could not help either. If I overnight a check to my vendor and then this ACH payment clears, I'll be a disasterous financial situation. My hands are tied until I get an answer from Melio. Please help. Thank you

      Business Response

      Date: 09/20/2023

      Hi *****, thank you for reaching out. Our records indicate that our support agents have been in touch and this issue has been resolved. If you have any additional questions or concerns, please do not hesitate to reach out to our support team who can be reached via live chat 9am- 8pm EST, Monday-Friday. 

       

      Best,

      Team Melio

      Customer Answer

      Date: 09/26/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      Although Melio did eventually respond to my urgent multiple emails, it took almost 2 weeks which is completely unacceptable.  With no live customer service to speak with, this company is awful to deal with. Emails upon emails went unanswered.  I closed my account and will never deal with them again.

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      *********************




       

    • Initial Complaint

      Date:08/21/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We submitted a payment through Melio to an outside bank. That bank refunded the amount within 3 business days and we still have not received our money back over a monthly later.

      Customer Answer

      Date: 08/23/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ***********************************



       

    • Initial Complaint

      Date:08/17/2023

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 7/25/2023, I used bill pay through my QuickBooks Online to pay a contractor $400. As of 8/16/2023, the contractor has yet to receive the check in the mail after confirming the correct address. The payment was deducted from my business checking account on 7/25/2023 and shown as a transaction in QB online file. I contacted QB, but they advised me to contact **************************** Both numbers advised to go online to melio.com to chat with a live agent or email melio. I then went to their website, not realizing I had an account with them. Using my QB online login credentials, viewed my account to discover no record of the transaction. I attempted to chat with a live agent, but none were available even though I am attempting contact during regular chat operating hours. I then sent an online request for a call but never got a confirmation # or a confirmation email. I cannot get this place to call me back and they have $400 of my companys money.

      Business Response

      Date: 08/29/2023

      Hi *******,

      We appreciate your feedback and understand your frustration in this matter. Weve reviewed your support interactions and our support team has escalated your issues to our internal team who are actively investigating this matter. We're committed to addressing your concerns, and we'll be in touch privately to resolve your worries. Our support team is also available via live chat from 9am-8pm EST, Monday-Friday. Please do not hesitate to reach out if you have any further inquiries or require additional assistance. We're here to help. 

      Best,
      Team Melio

      Customer Answer

      Date: 09/21/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      The response is not a resolution but a promise to escalate and research further. The number they provide only goes to a recording, live chat online does not work. Only way to contact this company is by email which takes weeks to respond. 

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      ***************************




       

      Business Response

      Date: 11/26/2024

      Hi *******,

      Were really sorry that your complaint wasnt addressed sooner. We know how frustrating it can be when things take longer than expected, and we want to make it right.
      If your issue has already been resolved, were glad to hear that. But if notor if you have any other questionsplease reach out to us at *********************************** and well make sure to help you as quickly as possible.

      Thank you for your patience, and again, we apologize for the delay. Were here to make things right.

      Best,
      Team Melio

      Customer Answer

      Date: 11/29/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ******* ******



       

    Melio Payments Inc. is NOT a BBB Accredited Business.

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