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Business Profile

Payment Processing Services

Melio Payments Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Payment Processing Services.

Complaints

This profile includes complaints for Melio Payments Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Melio Payments Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 106 total complaints in the last 3 years.
    • 49 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/11/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On September 29th I used Melio to pay a vendor in the amount if $15,372.76. Today is October 11th and the vendor still hasnt received the payment. I have emailed Melio multiple times and received no response. There is no way to contact them by phone. I just want my money back at this point.

      Business Response

      Date: 10/26/2022

      Hello *****,

      We wanted to reach out and provide an update regarding our team's attempt to recall your payment to ***************.
       

      Unfortunately, our partnering bank has informed us that the receiving bank: is unable to return the funds because the recipient account is closed. At this point, our internal team has exhausted all viable options for recouping the funds.
       

      If we hear an update from the receiving bank, of course, we will contact you. However, since all recollection attempts have failed, we consider this matter closed. 

    • Initial Complaint

      Date:10/03/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This letter is to bring you up to date with issues that have been going on since last November/December 2021. Please see my more detailed account of the issues below. 1. Case no. ******** On 11.26.2021 via Melio and out of my Huntington account, a vendor by the name of ********************* was paid ******* which was owed to her and she stated that she did receive it. On 11.29.2021 also paid via Melio from my Huntington account, the same vendor was paid again another ******* and should not have been, vendor ********************* claims she did not receive this payment yet it shows it was taken from my account. Again, per ************************* after their tracking the tracing number the ******* from 11.29.2021 did not go into Allie ****** account. The money is still within Melio. Melio provided two tracing numbers. This vendor should only have been paid once amount of ******* on 11.26.2021 not ******* on 11.29.2021. Payment dated 11.26.2021 (***** stated she received) tracing number is *****************. Payment dated 11.29.2021 (***** stated she did not receive) tracing number is *****************. Case no. ******** On 11.26.2021 via Melio and out of my Huntington account, a vendor by the name of ************************* was paid ******* which was owed to her and she stated that she did receive it. On 11.29.2021 also paid via Melio from my Huntington account, the same vendor was paid again another ******* and should not have been, vendor ************************* claims she did not receive this payment yet it shows it was taken from my account. Again, per ************************* after their tracking the tracing number the ******* from 11.29.2021 did not go into *************************** account. The money is still within Melio. Melio provided two tracing numbers. This vendor should only have been paid once in the amount ******* on 11.26.2021 not ******* on 11.29.2021. Payment dated 11.26.2021 (***** stated received) tracing no. is *************** Payment dated 11.29.2021 (did not receive pmt)

      Business Response

      Date: 10/26/2022

      Hello ****,

      Thank you for flagging this to us. After reviewing your account we were able to see that on 8/02 we informed you that "our partnering bank has let us know that the receiving bank: has declined to provide assistance and therefore, they are unable to aid us in our request to reverse the funds. At this point, our internal team has exhausted all viable options for recouping the funds". According to Nacha guidelines, the originating bank is not required to take any action in response to receiving an Indemnification Agreement from us. As a result this case was closed. 

    Melio Payments Inc. is NOT a BBB Accredited Business.

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