Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Payment Processing Services

Melio Payments Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Payment Processing Services.

Complaints

This profile includes complaints for Melio Payments Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Melio Payments Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 106 total complaints in the last 3 years.
    • 49 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/01/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Im an independent contractor for a business who uses melio payment for paying invoices. I submitted 2 on 11/24 for **** and ****. They were processed on Monday by the payer but Melio did not provide any info other than the ach would pay 12/1 by 8 pm which caused several issues. There customer service team was not helpful and Im still unpaid

      Customer Answer

      Date: 12/26/2023

      Better Business Bureau:

      At this time, I have not been contacted by Melio Payments Inc. regarding complaint ID ********.

      Sincerely,

      *************************

      Business Response

      Date: 11/26/2024

      Hi *******,

      Were really sorry that your complaint wasnt addressed sooner. We know how frustrating it can be when things take longer than expected, and we want to make it right.
      If your issue has already been resolved, were glad to hear that. But if notor if you have any other questionsplease reach out to us at *********************************** and well make sure to help you as quickly as possible.

      Thank you for your patience, and again, we apologize for the delay. Were here to make things right.

      Best,
      Team Melio

    • Initial Complaint

      Date:11/29/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ok I received an email like normal Nov 20th with a received payment for $639 usually later that day or the following day Ill get a follow up email asking if I want to receive money early with a fee I received that email twice asking if I wanted my money early I put my bank card and other information within 30 min Im supposed to have a deposit no deposit comes I send an email that day next day I reenter my information to receive funds early again no deposit I send another email Im patient I wait til the delivery date which is Nov 24th by 8pm day comes 802pm no funds Monday morning Nov 27th 9am I contact them after the 2nd person I was told it was under review and that by Nov 28th it will be released Nov 28th comes I talked to 3 different people through chat because of course they are a no phone company by the 3rd person ****** said that he will personally monitor the situation and personally email me but it has been escalated ok cool 4pm no email 6pm Im back on chat no response from no one not even the robot I just want my money I work for

      Customer Answer

      Date: 11/29/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      *****************************



       

    • Initial Complaint

      Date:11/28/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I AM UNABLE TO GET A CALL BACK FROM THE CUSTOMER SERVICE OFFICE. I HAVE LEFT MESSAGES AND EMAILS. THEY DO NOT ANSWER THEIR PHONES.

      Business Response

      Date: 11/26/2024

      Hi *******,

      We’re really sorry that your complaint wasn’t addressed sooner. We know how frustrating it can be when things take longer than expected, and we want to make it right.
      If your issue has already been resolved, we’re glad to hear that. But if not—or if you have any other questions—please reach out to us at [email protected], and we’ll make sure to help you as quickly as possible.

      Thank you for your patience, and again, we apologize for the delay. We’re here to make things right.

      Best,
      Team Melio

    • Initial Complaint

      Date:11/15/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Payment from our bank account (Kancor Business Solutions was deducted from our bank account .Payment to the vendor using their Billpay Melio Quickbooks Desktop system failed. I have tried on several occassions to resolve this asking them to return the funds.

      Business Response

      Date: 11/17/2023

      Hi there, thank you for sharing this feedback. We have taken a look into your company's interactions with our support team and reviewed that as of November 14, 2023, this payment has been refunded back to your original payment method. We do apologize for any inconvenience and confusion caused. If a payment fails in Melio, please feel free to reach out to our support team via email or live chat Monday- Friday 9am- 8pm and they'll be able to action on these payments (ei, reissue or refund back to you). If you have any further questions about this particular payment, email us at *********************************** We're happy to help!

      Best, 

      Team Melio

    • Initial Complaint

      Date:11/14/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We have used Melio payment for over a year with no issues. I fear that they are in financial distress and using customer money in a PONZI type system currently. I paid (2) vendors 2 weeks and 1 week ago with Melio same day payment delivery. After taking the money from my account in both instances I got a notice of a delayed ETA for 3 days. May as well be 4 days because my vendors finally got their money afterhours on the 3 day. I was told that this was random when using a bank account to pay and that if I used a credit or debit card this would not happen. So yesterday morning at 7am est. I used Melio to same day instant ACH to send an employee a reimbursement for travel expenses. I used my company credit card to do so. Here we are 7am EST the next day and the payment still says "IN TRANSIT"I have been patient and documenting everything, I have noticed the complaints on BBB rising on this company lately. It is time for state AG's to start looking into this company.

      Business Response

      Date: 11/26/2024

      Hi *******

      We’re really sorry that your complaint wasn’t addressed sooner. We know how frustrating it can be when things take longer than expected, and we want to make it right.
      If your issue has already been resolved, we’re glad to hear that. But if not—or if you have any other questions—please reach out to us at *****************, and we’ll make sure to help you as quickly as possible.

      Thank you for your patience, and again, we apologize for the delay. We’re here to make things right.

      Best,
      Team Melio

    • Initial Complaint

      Date:11/06/2023

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Our company has used Melio bill payment services for approximately two years. We use the service to pay our vendors through our accounting system, QuickBooks Desktop Pro Plus.Without warning or explanation, they discontinued our service effective the last part of October 2023. We have contacted the customer service department and compliance department several times. Our inquiries remain unanswered and the service remains deactivated.

      Customer Answer

      Date: 12/01/2023

      Better Business Bureau:

      At this time, my complaint, ID ******** regarding Melio Payments Inc. has been resolved.

      (By clicking "OK", your complaint will be closed as Resolved.)


      Sincerely,

      *******************

    • Initial Complaint

      Date:10/18/2023

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We use Melio to pay our vendors. This payment money was taken from our account on July 24 failed on Sept 9, 2023. Melio took the money out of our bank account and never refunded it. The only option Melio gives is to request a refund is either via chat or email. I've attempted both methods and get no response. They no longer offer an option to send our chats to email either. Melio has had our money for over 2.5 months and there is no way for us to get it back through regular means as they are completely unresponsive.

      Customer Answer

      Date: 10/26/2023

      Better Business Bureau:

      I was able to find the **************** Director on LinkedIn and contact him directly. A refund has been issued/recieved.

      Sincerely,

      *********************



       

    • Initial Complaint

      Date:10/16/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Can not process payments to my vendor. Melio has cancelled my ability to do so on their end but will not allow me to sign up for another bill pay service. No customer service is available. They are not responding to emails.

      Business Response

      Date: 11/26/2024

      Hi ********** 

      Were really sorry that your complaint wasnt addressed sooner. We know how frustrating it can be when things take longer than expected, and we want to make it right.
      If your issue has already been resolved, were glad to hear that. But if notor if you have any other questionsplease reach out to us at *********************************** and well make sure to help you as quickly as possible.

      Thank you for your patience, and again, we apologize for the delay. Were here to make things right.

      Best,
      Team Melio

    • Initial Complaint

      Date:10/11/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Oct 1, 2023, I used Melio to charge my business credit card (for a fee) to send a payment due to ***** ***** Auto. On Oct 2, 2023, I got the email below from Melio saying the transaction was canceled and that NO FUNDS were taken from the account. Because of this I made a separate payment to ***** ***** Auto. Even though I received this email saying the transaction was canceled, I checked our BofA business card and on Oct 3, 2023, Melio had charged $722.83 for the ***** ***** payment plus $20.96 for their processing fee. I have emailed them repeatedly since Oct 3, 2023. I took me 4 emails before they responded and their team keeps claiming they are researching the issue and will not refund the money. This has gone on for over a week. Today I received a template email stating the same thing as the previous email but still no refund. At this point, I am so frustrated. From: Melio Compliance Team <*************************************> Date: Mon, Oct 2, 2023 at 4:53?PM Subject: Re: Incon Global, LLCs payment to ***** ***** Auto via Melio To: <*********************> Melio Payments - Pay suppliers with a few clicks *** ************** ***** ******* **** ******* ** ***** ***** ***** ****** ** ********** **** **** ****** *** ******* *** **** ******** *** ** ***** **** ***** **** *** ******** *** **** ********* *** ** **** ******* ************* ***** *** *********** ** ** *** ***** ** ******** ** *** ******** ***** ******* ******** **** ******** **** ***** ** ***** *** ********** *** ******* ********** **** *********** ********* ******* ************ ** ********* ** *** ************ ** **** ******* *** ******** ** ****** ****** ******* ******************* ** ************************************* ********* *** *** ************* **** *** ******* ******** *** ***** ********** ****

      Business Response

      Date: 11/26/2024

      Hi *******,

      Were really sorry that your complaint wasnt addressed sooner. We know how frustrating it can be when things take longer than expected, and we want to make it right.
      If your issue has already been resolved, were glad to hear that. But if notor if you have any other questionsplease reach out to us at *********************************** and well make sure to help you as quickly as possible.

      Thank you for your patience, and again, we apologize for the delay. Were here to make things right.

      Best,
      Team Melio

    • Initial Complaint

      Date:10/10/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Melio is a third part company that makes Mortgage and Car payments by allowing you to use your credit card. Date of transactions Sep 30 and Oct 1. My payment of ******* was rejected by ***** Fargo due to payment limit restrictions. I was told by Melio to resubmit the pay of ******* again. The payment was rejected a second time. However, Melio deducted the ******* twice from my **************** card. There is no one to contact other than Bot articles they want you to read to solve your own problem. Can't find a phone number to speak with a live person. In the mean time I have a ******* bill on my AMEX that's due. I have enclosed both denied transactions and my AMEX deductions.

      Business Response

      Date: 11/26/2024

      Hi *******,

      Were really sorry that your complaint wasnt addressed sooner. We know how frustrating it can be when things take longer than expected, and we want to make it right.
      If your issue has already been resolved, were glad to hear that. But if notor if you have any other questionsplease reach out to us at *********************************** and well make sure to help you as quickly as possible.

      Thank you for your patience, and again, we apologize for the delay. Were here to make things right.

      Best,
      Team Melio

    Melio Payments Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.