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Business Profile

Online Retailer

Kidrobot

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

This profile includes complaints for Kidrobot's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Kidrobot has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Kidrobot

      118 Prince St New York, NY 10012-3103

    • Kid Robot

      7972 Melrose Ave Los Angeles, CA 90046-7117

    • Kidrobot

      56 W 22nd St New York, NY 10010-5812

    • Kidrobot

      1512 Haight St San Francisco, CA 94117-2913

    Customer Complaints Summary

    • 52 total complaints in the last 3 years.
    • 21 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/12/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a Hello Kitty and Friends Kuromi Fortune Medium Plush with Light-Up Ball on 12/10/23 from Kidrobot. This item has yet to be shipped/delivered.

      Customer Answer

      Date: 02/06/2024

      Better Business Bureau:

      At this time, my complaint, ID ******** regarding Kidrobot has been resolved.

      (By clicking "OK", your complaint will be closed as Resolved.)


      Sincerely,

      ***********************

    • Initial Complaint

      Date:01/12/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had made a purchase in July 2023 and the company took the money right away. I had a combination of items including a pre order item which the money was taken prior to shipping. I never received any of the items including pre order items. I have been in communication throughout the year with responses of you have to wait until the 4th quarter October to December 2023. Now January comes and Im not getting my package, and I want my money back. I have never heard of companies to quickly take your money and not send the item in a timely fashion. This company needs to be investigated.

      Customer Answer

      Date: 02/05/2024

      At this time, I have been contacted directly by Kidrobot regarding complaint ID ********, however my complaint has NOT been resolved because:

      [Your Answer Here]

       

      They continue to say that it will be sent maybe between April to June. 

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.

      Sincerely,

      *******************************

    • Initial Complaint

      Date:01/08/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I pre-ordered a plush that finally arrived after 10 months. Plush was damaged upon arrival. Emailed a representative and they told me I would be receiving a refund if there were no replacements in stock. Returned plush the day that I received it which was over a month ago. I have reached out multiple times with no reply. I just want my money back.

    • Initial Complaint

      Date:09/26/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a ************ plush from Kidrobot. I specifically ordered the 13in plush and kudrobot sent me an 8in plush instead. The 13in plush is double the price of 8in plush. I have sent them emails, instagram messages, tweeted them, and attempted to call them, but no one has gotten back to me.

      Customer Answer

      Date: 10/20/2023

      Better Business Bureau:

      At this time, I have not been contacted by Kidrobot regarding complaint ID ********.

      Sincerely,

      *********************************

    • Initial Complaint

      Date:09/01/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello. This is in reference to order # ******. This package was stolen and have reported this matter to my local police **** (report # ************). I have also reached out to Kidrobot on several occasions and have provided plenty of time for a response, which has still not occured from Kidrobot's end. I reached out to inquire about finding a solution for the crime that has occurred. I have also sent video proof of the crime to Kidrobt. At this time I would like to resolve this matter with a refund. Thank you.

      Customer Answer

      Date: 09/25/2023

      Better Business Bureau:

      At this time, I have not been contacted by Kidrobot regarding complaint ID ********.

      Sincerely,

      ***********************************

    • Initial Complaint

      Date:08/21/2023

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a Hello Kitty ****** stuffed animal on July 20, 2023, inside the ************* in *********. This item cost me nearly $60.00 first and foremost. The cost didn't matter to me because I am a huge Hello Kitty collector. There was only one remaining so I jumped at the opportunity to purchase this item. The ****** Zodiac is from June 21 through July 22. The tag attached to this item is wrong! It has July 21 to July 22. I contacted the company and asked for them to send me the correct label. The company informed me that they did not have the correct label and that I would need to return to the business for a refund. My problem with that is the company sent this defective product to the retailer and they want the retailer to solve the problem when it's not the retailers issue. Kidrobot attached the wrong label to the product and they refuse to fix the defective product. I contacted the Kidrobot directly and they told me that there wasn't anything that they could do. That does not work for me. A favorable solution would be for them to send me the correct ****** label with the correct dates OR send me new Hello Kitty ****** stuffed animal with the correct dates attached to the product.

    • Initial Complaint

      Date:08/11/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered 4 items on 7/24/23 and my order was delivered 8/1/23 however I was missing one item. Ive emailed the company many times and all they say is that my replacement has been ordered and Ill receive a shipping confirmation once it ships but I have not received my item or an email.

      Customer Answer

      Date: 09/05/2023

      Better Business Bureau:

      At this time, my complaint, ID ******** regarding Kidrobot has been resolved.

      (By clicking "OK", your complaint will be closed as Resolved.)


      Sincerely,

      ***************************

    • Initial Complaint

      Date:05/08/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On April 20,2023 I ordered 4 items from Kidrobot online. I have received no shipping details and I have reached out to the customer service twice. I was given an automated response both times. As of today May 8, **************************************************** the products. The items totaled $52.35 and the order number is #******-KR

      Customer Answer

      Date: 06/02/2023

      Better Business Bureau:

      At this time, my complaint, ID ******** regarding Kidrobot has been resolved.

      (By clicking "OK", your complaint will be closed as Resolved.)


      Sincerely,

      *************************

    • Initial Complaint

      Date:05/04/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a Shadow plush on April 17, 2023. I paid $28.87, shipping and handling included. This item was not marked pre-order when purchased. On April 25, 2023 I contacted Kidrobot in regards to my order only to be told on April 26, 2023 *** ***** *** *** ********** ** ***** ***** ** ****** **** ***** ** ** ******** ***** ***** **** **** ********************** This item still has not shipped as of May 3, 2023 and any attempt to contact them again has been ignored by the company.

    • Initial Complaint

      Date:03/29/2023

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 25 March, I placed an order for 2 WizKids Dungeons and Dragons Honor Among Thieves Phunny Plushes because they were advertised as "in-stock and waiting to ship". The order was confirmed and payment went through on the 25th. By the 29th, there had been no change to my order's status. Hoping to have these toys prior the release of the film they promoted, I contacted them to ask that if my order was not going to be processed in a timely manner, than it be cancelled. I was then informed that customer service, and I quote, "will not modify, apply discounts, cancel, or reroute any orders". This begs the question as to why they bother to have a customer service branch to begin with, as these are the single most common issues customers for an online store will have.In short, I bought things that were falsely advertised in regards to how quickly they would be shipped. When I confronted the company regarding that fact, they cited their, frankly, predatory customer service policy as reason to not honor their own advertisement.

      Customer Answer

      Date: 03/30/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and while the resolution does not satisfy my core complaint, it is as acceptable an alternative as there can for in this situation.  I consider matter resolved.

      Sincerely,

      ***********************

    Kidrobot is NOT a BBB Accredited Business.

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