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Business Profile

Online Retailer

Kidrobot

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

This profile includes complaints for Kidrobot's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Kidrobot has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Kidrobot

      118 Prince St New York, NY 10012-3103

    • Kid Robot

      7972 Melrose Ave Los Angeles, CA 90046-7117

    • Kidrobot

      1512 Haight St San Francisco, CA 94117-2913

    • Kidrobot

      56 W 22nd St New York, NY 10010-5812

    Customer Complaints Summary

    • 51 total complaints in the last 3 years.
    • 27 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/24/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a stuffed toy and when I received the product it was the wrong item. I contacted support and they said they would try and get a replacement sent to me. However, after about a week of not hearing back I emailed them again. They said they are would see about the replacement. Then I never heard back from them.

      Customer Answer

      Date: 07/30/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ****** ****



       

    • Initial Complaint

      Date:03/26/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a product from Kidrobot. The item arrived with two defects. I e-mailed Kidrobot photos of the two defects and they responded by claiming the defects were dirt and could be cleaned off. I made it clear in my initial e-mail that the defects would not come off. They also seem to have confused the product I ordered with another one of their products. They stated the product I ordered and received was 3. The product I ordered and received was 8. The 3 product is currently a pre-order item and has not been shipped.

      Customer Answer

      Date: 04/20/2025

      At this time, I have been contacted directly by Kidrobot regarding complaint ID ********, however my complaint has NOT been resolved because:

      Ive had to initiate contact with Kidrobot and follow-up when they fail to respond.  Their communication is awful.  I disputed the charge with my credit card company on/around 03.26.25.  I shipped the item back and confirmed it was received by them on 04.07.25.  They still have not responded to the chargeback, which is tying the funds up.  

      Kidrobot is in desperate need of a customer service team.  

       

       

       

       

       

      Sincerely,

      ***** *****

      Business Response

      Date: 04/21/2025

      Hi there,

      The customer submitted a chargeback and the funds were placed on hold, therefore we did not submit a replacement until the chargeback was resolved.  The chargeback has now been resolved in the customers favors and they received a full refund.

      Thank you,

      Kidrobot Team

    • Initial Complaint

      Date:01/29/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They sent me the wrong item and left another item off my order - it was a set of 3 dolls, and they sent a duplicate of one of the dolls and did not send the 3rd (so, I got 3 dolls, but an incorrect set). They stated they would send me the correct item, but never attempted to resolve the situation until I disputed the charge on my credit card. They then just kept asking me to close the dispute, while they hadn't done anything to resolve the situation (i.e., send me the correct item, accept the order back for a refund, etc.). Finally they sent the correct item, but they sent it to the wrong address. All this and I still don't have my daughter's Christmas present, over a month later. I am going to have to pay postage to now ship the item from **** to **************, since they sent it to the wrong address despite NUMEROUS instructions on my part to send it to an updated address. (The original shipping address was for a Christmas present.) So, I am seeking a refund for the shipping I will have to pay from ****, either from KidRobot directly or through another dispute with my credit card company. Literally one of the worst retail experiences I've ever had.

    • Initial Complaint

      Date:01/23/2025

      Type:Product Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Non-responsive customer service. They responded a few times but did not offer resolution. They sent me a broken figure and refused to send me another one or provide a refund. Theyve completely ghosted me, even though I reached out within a month after my original purchase. It was nearly $200 and Im ******.

      Business Response

      Date: 01/23/2025

      According to our records, we have issued a replacement for the damaged items.  As mentioned in our communication with our customers, replacements can take additional time to ship.  I can confirm that the customer's replacement is currently processing.  If there any other questions or concerns, please reach out to our customer support team.

      Thank you,

      Kidrobot Team

      Customer Answer

      Date: 01/24/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      [Your Answer Here]

      In the previously provided email, I have specifically asked for a refund confirmation email or a confirmation of a replacement item.

       

      I promise we do something, is not an acceptable response. No action has been taken and this does not resolve my issue.

      Please send a refund confirmation or a confirmation of a replacement order to my email. A note from a customer service representative is not a resolution. There needs to be an internal order number provided or god anything at this point. This is ludicrous.

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      ******* ****




       

    • Initial Complaint

      Date:01/20/2025

      Type:Delivery Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Placed an order on November 1 for a Christmas gift for my daughter. I've not heard anything from them about this order and have reached out to no avail. They don't respond to emails and no phone numbers listed are correct.

      Business Response

      Date: 01/23/2025

      Hi there,

      Thank you for contacting us about this.  I apologize for the delay with your order.  Looks like our customer support team has followed up with you on this order.

      Best Regards,

      The KR CS Team

      Customer Answer

      Date: 01/24/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      [Your Answer Here]

       

       Seems I either click this or close the case, and we are still waiting.

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      ****** ********




       

    • Initial Complaint

      Date:01/20/2025

      Type:Delivery Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed 2 orders for pre-orders a few months back. 2 weeks ago they sent an email saying the items had been shipped. When I received my package I only had 3 of the 8 items I had ordered. I have emailed them for the past 2 weeks and not a single email was responded to. I just want the items I ordered. I've been doing business with kidrobot for many years but if they don't resolve this issue I will not be ordering anything else from them

      Business Response

      Date: 01/23/2025

      Hi there,

      Thank you for contacting us about this. Looks like both of your orders included pre-order items that are now in stock and have shipped.  Apologies for any misunderstanding.  Here is your tracking information:

      *************************************************************************

      *******************************************************************************

      If you have any further questions or concerns, please contact our customer support team at *********************************************************

      Best Regards,

      The KR CS Team

      Customer Answer

      Date: 01/24/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      [Your Answer Here]

       The tracking numbers they supplied say it was delivered but I am missing items.  The images I have attached show the items that were supposed to be in the shipment but the only items I received were goth ****, tweek, and *****.  I am missing everything else.

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      **** *********




       

    • Initial Complaint

      Date:11/04/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order on the companys website six (6) months ago on April 30, 2024. The products were pre-orders. However, the estimated delivery on the website continues to change and customer service refuses to respond and/or provide the month of delivery.

    • Initial Complaint

      Date:10/29/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      2OCT24 I place order #******-KR to have it hopefully arrive by 31OCT24. I emailed customer service ******* and have not received an email back. I also called the number in the contact us link on the website and after about ***** rings the operator said my number could not be completed as dialed. I didnt even have an option to send a voicemail.

      Customer Answer

      Date: 11/22/2024

      Better Business Bureau:

      At this time, my complaint, ID ******** regarding Kidrobot has been resolved.

      (By clicking "OK", your complaint will be closed as Resolved.)


      Sincerely,

      ***** ****

    • Initial Complaint

      Date:10/21/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I tried to cancel a pre order Id made online with Kidrobot. I couldnt find a way to cancel so I opened a claim with my bank. Tge claim did not resolve the issue but I did reach out to Kidrobot to ask for a cancellation and refund. They responded they could only do that after the chargeback from my back was cancelled. I called my back and they said it is cancelled. Ive reached back out to kid robot telling them this but they still refuse to refund me.

    • Initial Complaint

      Date:10/07/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered on June 26 2024 for the total of ***** was told it would ship after the convention. It's now October 7 2024 almost 3 months since the convention ended. No emails. No updates. No replies to numerous emails. No shipment. This is by far the worst experience buying online ever.

    Kidrobot is NOT a BBB Accredited Business.

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