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Business Profile

Online Retailer

Kidrobot

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

This profile includes complaints for Kidrobot's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Kidrobot has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Kidrobot

      118 Prince St New York, NY 10012-3103

    • Kid Robot

      7972 Melrose Ave Los Angeles, CA 90046-7117

    • Kidrobot

      1512 Haight St San Francisco, CA 94117-2913

    • Kidrobot

      56 W 22nd St New York, NY 10010-5812

    Customer Complaints Summary

    • 52 total complaints in the last 3 years.
    • 21 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/23/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Placed Order# ****** on 1/14/23 for a total of $43.97. The items were a Minions Stuart ***** and Deadpool Valentines *****. On 1/16 I received an email that both items had been shipped. When the package arrived, only one item was in the box. Per the packing slip, they only sent one of the items. I have sent multiple emails and messages on ******** and Instagram, asking for an update on the item that was not shipped, and they will not respond. I would like the item I paid for, immediately, or I would like my money back. I will be reporting the transaction as fraud with my financial institute if they do not comply. I have attached an image of the packing slip showing that they only sent one item.

      Customer Answer

      Date: 01/23/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      I have finally heard from the business and they have satisfactorily resolved my issue.


      Sincerely,

      *******************



       


    • Initial Complaint

      Date:01/03/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      i ordered 3 items on 12/19/22 for a total of $37.77 the website said that i would get sent a tracking number once the order is processed which should take **** business days its is now 1/3/23 and i still havent received and email. I emailed them asking about my order twice now and they just keep sending an automated response that provides no help whatsoever. In that email they sent they said that a customer service rep would get to me which they never did. order number is ******

      Customer Answer

      Date: 01/29/2023

      Better Business Bureau:

      At this time, my complaint, ID ******** regarding Kidrobot has been resolved.

      (By clicking "OK", your complaint will be closed as Resolved.)

      do not post my complaint 
      Sincerely,

      *********************

    • Initial Complaint

      Date:12/20/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered Nov. 27th and haven't heard much back other than what I ordered is no longer in stock and would like to switch it. Over $600 so I would get the $150 store credit and not even going to get my order at this point or a refund. Should have been here by Christmas but no idea what's even going on. Wish I would have checked the BBB first and all the bad reviews.

    • Initial Complaint

      Date:12/08/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order in September. It still has not shipped. I have been inquiring for the past couple of weeks for an estimated ship date and was never provided a straight answer. I asked to cancel the order since it still has not shipped and was told that they don't process refunds and cancellations for ANY orders.

    Kidrobot is NOT a BBB Accredited Business.

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