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Business Profile

Online Retailer

Kidrobot

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

This profile includes complaints for Kidrobot's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Kidrobot has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Kidrobot

      118 Prince St New York, NY 10012-3103

    • Kidrobot

      56 W 22nd St New York, NY 10010-5812

    • Kid Robot

      7972 Melrose Ave Los Angeles, CA 90046-7117

    • Kidrobot

      1512 Haight St San Francisco, CA 94117-2913

    Customer Complaints Summary

    • 51 total complaints in the last 3 years.
    • 27 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/04/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My husband ordered an item on 6/9/2024 and as of 10/4/2024 it has not been shipped. They will email him saying it will be shipped and nothing ever happens. It is very frustrating that they will not respond to follow up emails and that there is NO contact phone number on the internet. Ship my item or refund my money

      Customer Answer

      Date: 10/10/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ******* ******



       

    • Initial Complaint

      Date:09/30/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Friday, April 12th, I ordered the Scooby-Doo Gang Plushes from Kidrobot. I found them through a ****** search as I am someone who really loves the Scooby-Doo franchise. I noticed at the bottom before I purchased the items that it was a pre-order. It said the estimated shipping time was Q3 of 2024. I went ahead and paid $90.05. On June 30th, I reached out to them about the estimated shipment time. They said they should be shipping the items between July and September. I asked the same question again on July 31st. They kept their answer the same, but did not respond to me until almost mid-August. In September, I emailed again and they told me that I should receive an email confirming the shipment by the ending of the month when the items get to the warehouse.However, I checked the website and this company is now trying to change the shipping date to Q3 of 2025 instead of Q3 of this year. First of all, Q3 is over. I work for a company that goes by the quarters and I know we are now in Q4. I keep emailing them to request a refund and they will not respond to my emails because "all sales are final". I tried to dispute the charge with Cash App and they will not give me my money back. I am not waiting until this time next year for stuffed animals. When I placed the pre-order, I expected to receive it this year. Not next year. If I would have known that when I made my purchase, I would not have paid that amount for those items. I want a refund.

      Customer Answer

      Date: 10/03/2024

      Better Business Bureau:

      Kidrobot issued a refund on Monday, September 30th, 2024. I no longer have a complaint against this company. The problem has been resolved. 

      Sincerely,

      ***** ******



       


    • Initial Complaint

      Date:08/22/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered 2 items from Kidrobot on 7/9/24 that are not in pre order status. I received a confirmation order and nothing else. I sent an email on 7/29 asking when my order would ship. I got a message back 7/30 saying there was a delay due to a warehouse issue. I sent follow *** on 8/5,8/7,8/14 and just now this morning and have heard absolutely nothing from this joke of a company. I either want my money back or they actually give me what I paid for.

    • Initial Complaint

      Date:08/19/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed order# ******-KR for $82.33 for three items on June 29th. None of the items were pre-order. All items were in stock. I received order confirmation email but nothing after that. I emailed on 7/20 and received a response on 7/22 stating that it would ship out in a few days. In my account it states that order is on its way on 7/26. The *** tracking number listed is *****************. *** cannot locate any information when given this number and directed me to check with the sender. I emailed several times but did not hear back from customer service until 8/13 when I left a 1 star review. Customers service is not being honest, has given me fake tracking number, and sounds like a bot. I have requested a refun for $82.33 and have not heard back from customer service.

      Business Response

      Date: 09/05/2024

      Hi there,

      Thank you for contacting us about this.  I apologize for the delay with your order.  Looks like we have resolved this issue for you.

      Best Regards,

      The KR CS Team

    • Initial Complaint

      Date:07/23/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed and order for a pre order item last year. I finally received an item from the company a few weeks ago, it was the wrong item. I have repeatedly attempted to contact the company through email as they stated to do other website if you receive an incorrect item. I have never received a response. *** attempted to contact them for over a week now. I either want my correct item, or my money back at this point.

      Business Response

      Date: 07/23/2024

      Hi *****,

      Thank you for contacting us about this.  I apologize for the mix up.  Our warehouse will ship out the missing item as soon as possible. 

      Thank you,

       

      The KR CS Team

      Customer Answer

      Date: 07/24/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      *********************



       

    • Initial Complaint

      Date:07/18/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased a pre-order product in November of 2023. Kidrobot claimed that orders were being processed into their inventory on in June and we still haven't received confirmation on a shipping date and no return correspondence on deliviery.

      Customer Answer

      Date: 08/14/2024

      Better Business Bureau:

      At this time, I have not been contacted by Kidrobot regarding complaint ID ********.

      Sincerely,

      *******************

    • Initial Complaint

      Date:07/17/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a product and received the wrong item. They scammed me. And they won't issue a refund. I feel cheated out of my money and item.

    • Initial Complaint

      Date:05/02/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On March 27, 2024, I placed an order with KidRobot (Order #*********) for Hello Kitty ***** Monsters 3" Collectible Vinyl Figures. My credit card was charged $23.92 on the date the order was placed. I received a confirmation email detailing the purchase, which I have attached to this message.On April 8, ten days after ordering, I had not received any information about shipping. I reached out to KidRobot to inquire about the order status, and received an email informing me that, "Our warehouse is working hard to have you order shipped as soon as possible. You will receive a shipping confirmation email with tracking info when your items leave the warehouse so make sure you whitelist emails from *************!" There was no effort to look into the issue or proactively devise a resolution. On April 13, 2024, 15 days after ordering and being charged, I reached out to KidRobot again to inquire about the status of my order. I never received a response. I have attached the message to this form. As of today, May 1, 2024, over a month after ordering and being charged, I still have not received the item that I ordered. My emails continue to go unanswered. As of today

    • Initial Complaint

      Date:03/19/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a DHMIS plush for my boyfriend on 12/07/2023. I didnt get anything besides the money taken out of my account. Of course theres a no refund policy. I just want what I paid for MONTHS AGO or my money back. Ridiculous and unprofessional

    • Initial Complaint

      Date:01/12/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a Hello Kitty and Friends Kuromi Fortune Medium Plush with Light-Up Ball on 12/10/23 from Kidrobot. This item has yet to be shipped/delivered.

      Customer Answer

      Date: 02/06/2024

      Better Business Bureau:

      At this time, my complaint, ID ******** regarding Kidrobot has been resolved.

      (By clicking "OK", your complaint will be closed as Resolved.)


      Sincerely,

      ***********************

    Kidrobot is NOT a BBB Accredited Business.

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