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Business Profile

Online Retailer

Blidz

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 154 total complaints in the last 3 years.
  • 124 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/06/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I downloaded the app to shop from & added my information. I didn't make a purchase and didn't agree to a debit transaction, didn't even set the account up completely and was charged that amount anyway although I didn't agree. When I try to cancel with them I get no where and the app doesn't allow me to remove my payment method.

    Business Response

    Date: 07/04/2024

    Dear ******,

    Thank you for bringing your concerns to our attention. We deeply regret the negative experience you've had with our services and apologize for the inconvenience caused. Your feedback is important to us, and we are committed to resolving these issues promptly. While we take pride in our user reviews and ratings (4.3 on Apple Appstore and 4.4 on Google Play) we are working hard to make sure that all of our customers have a top-notch experience with Blidz.

    We understand how troubling it is to be charged for a transaction you did not authorize or complete. 

    Here’s how we plan to address the issues you have raised:
    - Unauthorized Charge: We will investigate the unauthorized debit transaction and ensure that any incorrect charges are refunded promptly.
    - Account Setup Issues: We apologize for the incomplete account setup process and any confusion it may have caused. We will review our procedures to prevent similar issues in the future.
    - Cancellation and Payment Method Removal: We understand the difficulty you have faced in trying to cancel your account and remove your payment method. We will remove the payment method associated with your account at Blidz and process the refund for any charges you’ve made.
    - Improving Support: Your feedback highlights the need for more effective customer support. We will work on improving our support channels to ensure timely and helpful responses to all customer inquiries.

    Please expect a follow-up from us - we will send an email to the address you’ve specified within 48 hours. In the meantime, if you have any additional details or questions, please do not hesitate to contact our customer support team at *****************
    Thank you for your patience and understanding as we work to resolve this matter.

    Best regards,
    Team Blidz


  • Initial Complaint

    Date:04/17/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    April 13th 2024 I downloaded the blidz app expecting to shop and get good deals. When I first got on the app it asked me to enter my debit card information explaining it was going to give me 5$ for downloading and I could use the 5$ to purchase an item on the app. Soon as I gave my card information 1$ got taken off and not even a minute later ***** got took. I tried contacting thru email and the message center and of course no answer. I had to get my bank to block them from further transactions. They somehow got my PayPal information because I was asked to give my email so I could get the 10$ it said I had in my blidz account and they took the last 5$ I had in my PayPal account and are still trying to charge it. Im going to end up having to close both my bank accounts due to this.

    Business Response

    Date: 07/04/2024

    Dear ****,

    Thank you for bringing your concerns to our attention. We deeply regret the negative experience you've had with our services and apologize for the inconvenience caused. Your feedback is important to us, and we are committed to resolving these issues promptly. While we take pride in our user reviews and ratings (4.3 on Apple Appstore and 4.4 on ****** Play) we are working hard to make sure that all of our customers have a top-notch experience with **********************.

    Please allow us to remedy the situation!

    - $12.99 is a Blidz+ monthly membership fee. Blidz customers who sign up for the membership program enjoy additional rewards. We are sorry if this charge was misleading and you didnt intend to sign up for the Blidz+ membership. We will cancel your subscription and refund the charges to your account promptly.

    - $1.00 transaction isn't a charge but just a temporary hold that is immediately refunded, used only to ensure you have a valid payment method on file. We will ensure that any $1.00 charges were reversed.

    - We are sorry to hear about the negative experience youve had when contacting our support team. We will address this internally to ensure that all customer inquires are handled in a timely manner.

    - We will ensure that your account is secure and remove any associated payment methods so there will be no further charges from Blidz.

    Please expect a follow-up from us - we will send an email to the address youve specified within 48 hours. In the meantime, if you have any additional details or questions, please do not hesitate to contact our customer support team at ************************************************************
    Thank you for your patience and understanding as we work to resolve this matter.

    Best regards,
    Team Blidz


  • Initial Complaint

    Date:03/04/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I pay every month for a membership to this app and in the last month ALL my orders have been cancelled by the company. These buys include team-buys, buy alone and point shop buys. I have over ***** points and they have refused to let me use them. I have asked through their support page answers as to why they keep canceling my orders. I havent received 2 orders and they just took out my payment of ***** today. I am beyond frustrated with this company. Please look into this matter for me. I did end up canceling my membership today which means I lose all my points and the membership fee they took out today.

  • Initial Complaint

    Date:12/28/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ive been emailing them for months and they keep taking money out of my banking account to tell them to stop because I did not open a membership and someone had got a hold of my information and they are still taking a membership fee out of my account. I dont want them to do that anymore. I want my money back, it would be nice but I definitely want them to stop taking money from my bank account

  • Initial Complaint

    Date:10/13/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I requested the Membership to be cancelled and revoked authority to charge my credit card and yet the still continued to charge me.

    Customer Answer

    Date: 11/08/2023

    Better Business Bureau:

    At this time, I have not been contacted by Blidz regarding complaint ID ********.

    Sincerely,

    ***********************************

  • Initial Complaint

    Date:10/10/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a two-piece article on May 9 I have yet to receive my order. When I contacted them about my Order. They said they have up to 90 days to deliver my order. It has been well over 90 days almost ********************************************************************* to wait 90 days so I contacted them on their website and the last message I got from them on there was somebody probably stole it I need to contact the police, I live in a secured neighborhood with a secure mailbox in the middle of the block which requires a key to access it unless it is a big package everything is placed into the mailbox. I have ordered something from them before and I received it and it was placed in my mailbox .

Blidz is NOT a BBB Accredited Business.

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