Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Online Retailer

Blidz

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 154 total complaints in the last 3 years.
  • 124 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/03/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I downloaded the blitz app over labor day weekend. The app said I could try for free. Next thing I see is $12.99 taken from my account. Talked to a live chat person and they sent me to another link to pay $1.00 for help with my issue. Then they tried to take $46 more dollars off my card which thank goodness I didn't have. Sent about 20 more emails and have heard nothing back

  • Initial Complaint

    Date:09/02/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I'm so tired of every time I try to send my brother some money and I go and check my account and there is money missing from my account. This is the 3rd time I have to order a new card.i don't understand what yall do and I don't care to know. I'm very disappointed on your company I didn't give you my permission to do this. Yall take money from us poor people so yall can get rich. This is the last time your company will ever do this again. I want my money back on my card and I also want your company's money on my card. You put me in a bad situation with my brother not having enough money for him to go to the store for himself. . So fix this problem and make my bad situation turn into a good situation for myself and my brother. I barely making ends meet and your company takes money out of my account without permission. Very very sorry for texting you a real bad complaint. But just you know if it happens again trust me it won't be g

  • Initial Complaint

    Date:08/26/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Website claimed to be selling household items like Amazon but instead charges customers a "trial" subscription fee and never actually sends the item ordered. I emailed customer service to cancel my "trial" subscription, and customer service did not bother to respond. It instead cancelled the item ordered. There is no way to cancel the trial subscription on the website or delete my account information or my credit card info. I emailed the website again to delete my account and all my info, but since it is unlikely that the "business" will respond, I am asking the BBB to assist in having my account info and credit card deleted for said "business". I have already reported the business to the ****

    Customer Answer

    Date: 09/20/2024

    Better Business Bureau:

    At this time, I have not been contacted by Blidz regarding complaint ID ********.

    Sincerely,

    *****************

  • Initial Complaint

    Date:08/22/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was on the blidz app and agreed to pay 1.00 for services and they charged me ***** with out my consent. In fact when i saw they wanted to charge me more then the dollar i did not consent to the ***** membership fee. They chared me any way.

  • Initial Complaint

    Date:07/31/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I never signed up for said company but they keep trying to get money out of my account. I have sent them emails to rectify the issue with no reply.

  • Initial Complaint

    Date:07/25/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased Blidz+ for $12.99 on July 1, 2024 and I wasn't satisfied with my purchase so I contacted customer support via messages to which I have yet heard a response back from them to this date. I've tried multiple times to contact customer care about getting a refund but all of my attempts have been ignored.

    Customer Answer

    Date: 08/20/2024

    Better Business Bureau:

    At this time, I have not been contacted by Blidz regarding complaint ID ********.

    Sincerely,

    *****************************

  • Initial Complaint

    Date:07/16/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to purchase an item listed at a specific price and my card was then charged three to four different times with various amounts. I have emailed the company to no avail to seek a refund and have had no response.

  • Initial Complaint

    Date:06/11/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I wanna cancel my membership on Blidz and get refund of ,$12.99 and I tried calling them some lady speaking a different language said the number isn't available

    Customer Answer

    Date: 06/14/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ******** ******



     

  • Initial Complaint

    Date:06/03/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    From a suggestion of a friend I downloaded the Blidz app. Even though I opted out of the membership and deleted the app, a week later they charged me $*****. the first week of May I downloaded Blidz shopping app and used the free games to collect rewards. I tried to use the cash out option but to do that you had to be a member. To cash out $3.00 pay $*****. I opted out and deleted the app. On May 19th, 2024 there was a charge for $***** on my MasterCard statement from Blidz. I'm on a very fixed income and keep bill money on my card. I have never subscribed to stuff like this. I was without power for six days because of this ***** deduction. I tried a refund on ****** play but not listed in subscriptions. I have emailed the company for 12 days in a row. I also hesitantly downloaded the app for more contact info. I've messaged them for five days. The number listed for them in nonworking. They have not responded at all. Nothing. I've received no emails, messages or calls. All I want is my refund for *****. I have used no benefits a membership has because I deleted the app. I've seen reviews that others have the same complaints. After the fact. Can someone help me get my refund? Before I deleted the app there was no active membership because I made sure that I had done something to accidentally activate it. I knew I didn't want and couldn't afford something like this and I'm not a stupid person. I don't understand lack of customer service. It's non existent. It's ***** to me that's like $1000.00 to them nothing. So why make poor decisions to get bad reviews. How can I oersue further action and can you help me.

    Customer Answer

    Date: 06/06/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ***************************



     

  • Initial Complaint

    Date:05/28/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company charges for membership for things they never intend on giving to the customer. Rigged games and false reports to the consumer of prices and merch that is never shipped they will not give a refund on a product that I payed for 3 months ago and it hasn't left ***** they keep making excuses last I got was wait 90 more days .that's 6 months while they charge my account 18 dollars a month been waiting on cash payout for a month that I've accumulated keep saying system down..

    Business Response

    Date: 07/04/2024

    Dear ******

    Thank you for bringing your concerns to our attention. We deeply regret the negative experience you've had with our services and apologize for the inconvenience caused. Your feedback is important to us, and we are committed to resolving these issues promptly. While we take pride in our user reviews and ratings (4.3 on Apple Appstore and 4.4 on Google Play) we are working hard to make sure that all of our customers have a top-notch experience with Blidz.

    We understand the frustration of being charged for a membership without receiving the promised benefits, encountering delays with order delivery, and facing difficulties with cash payouts. We have faced some technical issues with our app that likely led to the issues you’ve described, and this is definitely not the level of service we are committed to providing you with.

    Here’s how we plan to address the issues you have raised:
    - Order delays: We apologize for the extensive delay in shipping your order. We will escalate this issue with our logistics team and provide you with a detailed update on your order status. 
    - Cash Payout Delays: We recognize the importance of timely payouts and apologize for the delay. We will investigate the system issues affecting your payout.
    - Earning and pricing issues: Your concerns about the games and inaccurate pricing are taken seriously. We will review these aspects to ensure fairness and transparency in our services.

    In addition, we will issue you with a refund for the charges you had with Blidz.

    Please expect a follow-up from us - we will send an email to the address you’ve specified within 48 hours. In the meantime, if you have any additional details or questions, please do not hesitate to contact our customer support team at *****************
    Thank you for your patience and understanding as we work to resolve this matter.

    Best regards,
    Team Blidz

Blidz is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.