Complaints

This profile includes complaints for Worthy.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Worthy.com

  25 W 45th St Fl 2 New York, NY 10036-4902

  
• 

  Worthy.com

  20 W 37th St Fl 12 New York, NY 10018-7365

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/16/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attempted to sell a diamond bracelet through Worthy. The auction reserve was not met and on 1/12/23 I requested that my item be returned. On 1/16, I received confirmation that the item was being prepared for shipmen to the address and designated representatives that I confirmed. I was told it would be shipped in **** business days (See Email Chain 1). On 2/3, 14 business days later, I received a brand new message like they had never been in communication with me stating that the location I had previously confirmed was not appropriate for insurance reasons. I confirmed a new insurance-acceptable address, reiterating that Worthy was to make sure my designated representatives were listed on the shipping label and to send the item ASAP, as I had already been waiting much longer than expected. On 2/10, I received confirmation that the item would be shipped to my designated representatives at the address that I confirmed (See Email Chain 2). On 2/13, I was notified by ***** that my item was being shipped to the correct address but with an incorrect name on it. I immediately contacted 3 different people at Worthy telling them NOT to ship my item and/or to recall it and re-address it correctly with the information I had confirmed: I was told on a phone call that someone would email me, no one did; I emailed two additional individuals at Worthy with no response (See Email Chain 2 & 3). Since then, I have heard ABSOLUTELY NOTHING from the company. On 2/15, ***** confirmed that the item was delivered to the correct address but the names of my designated representatives are not on the label and therefore they will not be able to pick it up per ***** regulations. I have already lost out on a potential sale because Worthy did not return my bracelet in the timeframe promised. I WANT MY BRACELET SENT TO THE ADDRESS AND INIDIVIDUALS I CONFIRMED NOW. I WANT COMMUNICATION FROM WORTHY AND AN APOLOGY FOR THEIR HORRIFIC CUSTOMER SERVICE AND BAD BUSINESS PRACTICES.

  

  Business Response

  Date: 02/16/2023

  Hello **** *************************,

  We do apologize that the Return Shipment got out of our hands before the other names were added to the shipping label.

  We've already been in contact with ***** to have the packaged Returned to Shipper so that we can reship with those names added.

  We are sorry for any inconvenience and miscommunication in this regard and are working to make this right for you.

  Sincerely,
  The Worthy Team

  Customer Answer

  Date: 03/31/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  This is not resolved. Worthy still has my item and has not provided an update on when they will return my item. They are still not communicating with me. 

  This is not resolved. Worthy still has my item and has not provided an update on when they will return my item. They are still not communicating with me. 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  **** *************************
  
  
  
  
   
  

• Initial Complaint

  Date:02/13/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Attached is the letter sent to the company (Worthy)1. Date of the transaction November 2022 2. The company did not pay me the amount agreed or expected per recorded conversation with the representative (*********************).3. Company Commitment to consumer: Agreement to pay me the stated amount for my diamond ring: I verbally gave them the amount I would accept/wanted for a (******* Solitaire 4. I contacted the company in November several times, I finally spoke with ********************* who stated she would escalate my concern and someone would contact me with in *************************************************************************************************************** this matter.

  

  Business Response

  Date: 02/13/2023

  Hello *******,

  It appears as if you accepted a highest offer on your jewelry you solde with us of $1,700 on 11/10/22. 

   After the 18% Worthy Seller Fees you accepted when you created your auction, per our Terms and Conditions, the final amount you were transferred to your bank account you provided us was $1,394, which looks like it went through on 11/14/22.

  I'm not sure what the misunderstanding was on this account, but it appears from our end that everything was taken care of.

  Please let us know if we can be of any further assistance.

  Sincerely,

  The Worthy Team

   

• Initial Complaint

  Date:02/09/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sold my rings to Worthy,com on 1 31 23 already way less than valued. Said it would take 10 days and today is already 2 8 23. Lady lies and says it sold on 2 2 23. These r sneaky business practices. They say they have ********************************** out!

  

  Business Response

  Date: 02/09/2023

  Hello *****,

  We do apologize for any delay in your payment going through to your bank. 

  Sometimes these take longer than normal due to processing issues, but it appears your funds should be available as of yesterday.

  We hope we have resolved this to your satisfaction.

  
  Sincerely,

  The Worthy Team

• Initial Complaint

  Date:02/08/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had sent a ring to be appraised to be sold on an online auction at Worthy.com that arrived at their facility on November 29, 2022. In December I was sent an email that it was being returned, with no explanation. They stated it would be **** business days to receive the return. When I never got notice of them returning my jewelry, I reached back after after 10 business days and got a generic response and was told I would be sent a tracking number soon. December came and went, so I emailed again January 11, 2023 and was told their shipping department fell victim to winter sicknesses and again was broached off. It hs now been 11 weeks and I still dont have the ring they were to return. Their shipping department worked extremely fast in order for me to send my ring when they thought they could make a profit off of it. Their customer service and return policy are awful, and it seems very suspicious that no one can tell me why its being returned, or when I will be receiving it. (Side note, the ring was a gift. I didnt know anything about the stone sizes or clarity, but their experts were to be appraising it an keeping me informed).

  

  Business Response

  Date: 02/08/2023

  Hello ******,

  We sincerely apologize for the delay getting your jewelry returned to you.  This is certainly not typical in most cases as the 7 to 10 business day returns processing time is generally standard.
  
  I know our shipping department has been backlogged lately, but I've asked them to make your return a priority and get it out asap.
  
  Thanks for your continued patience and understanding as we work to make this right for you.
  
  Sincerely,
  The Worthy Team

• Initial Complaint

  Date:02/03/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I agreed to auction off a diamond necklace and diamond engagement ring. Worthy informed me upon unsuccessful auctions or at anytime before I can request my items back free or charge and hassle. Label received 1/11/2023, items shipped 1/13/2023. After their evaluation, the suggested auction price for necklace was 7% of purchase price which is ridiculous. Immediately requested return of necklace within the hour or price suggestion on 1/18/2023 with shipment timeframe presented as **** business days. Currently on day 13 and no movement. Ring auction ended 2/1/2023 at 6-8% of purchase price (See the trend here!?) reserve of ***** not met. Again I immediately requested item to be returned on 2/1/2023 but nothing was done until I called today 2/3/2023 and they want to hold my items for ANOTHER **** suggested business days. Rep on the phone stated the diamond JUST NOW has to go back into the ring. They expressed purpose of unmounting was for picture/grading of the diamond and I was told it would be put back at the same day! False information all around along with ridiculous auction offers.

  

  Business Response

  Date: 02/07/2023

  Hello ****,

  We sincerely apologize for the delay getting your jewelry returned to you. It does appear that your ring is at Reset, so we're asking the 3rd party resetter we use to put a rush on that.  We try to return every piece of jewelry together in one package to maintain quality assurance and security.
  
  We're definitely making your return a prirority, and will get everything back to you safely and securely in a timely fashion.
  
  Thanks for your continued patience and understanding as we work to make this right for you.
  
  Sincerely,
  The Worthy Team

• Initial Complaint

  Date:01/25/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sold a Diamond with ********** in November. I signed up for a promotion that would reduce the amount that Worthy keeps from the sale of my Diamond. The initial payment came in on 12/5/22. I was advised by Worthy the second payment would be issued within 5 days of the first. After 5 days, I contacted them and was advised it would be 14 days from the first. I was also advised it would be 10 days. I have called and emailed them repeatedly trying to get this resolved. The answer is always that someone will get back in touch with me. Two representatives got back with me to advise they forwarded my information to their ******************************** Last week, I was advised they sent the payment and that it would hit my bank account by the end of the week (1/20/23). It is 1/25/23 and the payment has not arrived. It is the same bank account the initial payment came in to. I feel like they are not being truthful or just enjoy misleading people. I would like the monies owed and the remaining commission they made on my item. It was drastically under estimated. My item sold for $2100. The jeweler valued it at $5740.00. I was told by the first person I spoke to that it would sell for around $3,000. He based this on past sales. I tried multiple times to get it back and they kept roping me back in. I would like $478 back from them. I apologize in advance for all of the screenshots. I appreciate your help.

  

  Business Response

  Date: 01/26/2023

  Hello ******,
  
  At Worthy, our number one desire is to provide a 5-Star Experience for every seller who decides to utilize the unique services we provide to help sell their jewelry.  Therefore, when we read of an experience that fell short of this, we certainly want to do what we can to address what happened and understand it better to work on improving future interactions with sellers.  Most importantly, if we are able, we want to make it right.
  
  We sincerely apologize that your Promotional Payment took longer than our standard ***** business days after the completed sale of your jewelry with us.  I believe **************** has pushed this through for you expedited to make sure you get the full amount you're owed.
  
  We certainly want to resolve your concerns to the best of our abilities, and a Member of our Leadership Team is reaching out to see if there's anything else we can do to alleviate any negative feelings you have regarding your experience with us.
  
  Sincerely,
  The Worthy Team

  Customer Answer

  Date: 01/30/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.  **** at Worthy was professional, prompt, courteous and polite.  He exceeded my expectations.  
  
  Sincerely,
  
  *************************
  
  
  
   
  
  

• Initial Complaint

  Date:01/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I overnighted (with shipping provided by the company) my 2 carat diamond bridal set that's appraised at $33k for auction on the Worthy.com website. They received my ring on 12/13/22 and it went up for on auction 12/26/22 which was unsuccessful as the highest bid was for about $4100. I emailed them on 12/26/22 stating the I wanted my jewelry returned and after getting no response I called them on 12/27/22 stating that I wanted my jewelry returned. They sent an email for me to confirm my return address on 12/27/22 which I promptly confirm within minutes of receiving. They also stated that processing my return would take **** business days. On the 11th business 1/11/23, I called the company to inquire about when my diamond ring would be returned and got a lot of I don't knows, we can't provide you with a date, we can only contact the shipping department by email and we'll put you on the high priority shipping list. Later that day I received an email from ***** from the Worthy support team stating "Our shipping department has informed us there will be a slight delay in the processing and shipment time for the return of your item(s). Please be assured that we are doing everything we can to make sure all items are returned as quickly as possible. We sincerely apologize for this unanticipated delay and the return exceeding the original timeframe we advised you. We will send you an email with a ***** tracking number once your jewelry has been shipped out." I called the company again on 1/12/23 to see if I could be provided a time frame or ship date only to be told we'll have a manager contact you. I simply want the date my diamond ring will be shipped and I want it returned with all original diamonds including the 2 carat diamond they unmounted for auction and in the condition it was sent or payment for my ring at its purchase price in which receipts can be provided. Thank you.

  

  Business Response

  Date: 01/13/2023

  Hello ******,

  I sincerely apologize for the delay in your Returning Jewelry.

  I can assure you this is a priority to get everything returned to you quickly, safely, and securely exactly as we received it.

  We will keep you updated with the ***** Tracking Details as soon as it ships.

  Thanks for your patience as we work to resolve this for you,

  The Worthy Team

  Customer Answer

  Date: 01/13/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  It has been 13 business days since my return request was confirmed and I have not received an exact ship date, a tracking number indicating that my item has shipped or reimbursement for my property that remains in the company's possession. Once I receive my item back or reimbursement for what I paid for the item I'll consider this matter resolved. Thank you.

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************************
  
  
  
  
   
  

  Customer Answer

  Date: 01/23/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***************************
  
  
  
   
  
  

  

  Business Response

  Date: 01/23/2023

  The Customer says this has been resolved.

• Initial Complaint

  Date:01/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sold a Diamond engagement ring via the Worthy auction services. I have received most of the money owed to me, but have not received the final payment in the amount of $252 as promised. This payment was owed to me by December 14, 2022. I have tried to contact Worthy via telephone and email numerous times to resolve this matter. On December 21, 2022 I was told I should be receiving payment soon - it is January 6, 2023 and I still have not heard from Worthy or received my money. I am including screenshots of key email communications - I have the full emails if needed to complete the investigation and get paid.

  

  Business Response

  Date: 01/09/2023

  Hello ********,

  We do apologize for any delay in getting the additional Promotional Payment processed to you.  **************** has confirmed that all past due promotions payments will be put through today.

  Thanks for your patience,

  The Worthy Team

• Initial Complaint

  Date:01/06/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/15/22, I contacted Worthy to sell a diamond engagement ring. The ring was delivered on 12/19/22 and given number #*******,From 12/19/22 to 12/28/22, there was regular communication with each step of the process. The auction concluded on 12/28/22 at that time the highest bid was approved.Communication stopped.On 1/2/2023, I sent an email to inquire on the payment.A response was received the following day indicating they will reach out to their Finance team and when they hear back they will follow up via email.On 1/4/2023, I called at 9:35am no one answered and I left a voicemail. On a side note, the automated message indicating the open time as 9:30.No return call, I called back at 11:35am. The individual that answered the phone indicated that they sent me an email that they would contact Finance. They will advise when they hear back from Finance.Per their website, once the sale is complete, they will collect payment from the buyer of your valuables. This usually occurs within 5-7 business days, often much faster.I consider the sale completed on 12/28/22. This would make 1/5/2023 business day 5 (assuming 1/2/2023 was a holiday). With the Company being non-responsive I am not optimistic that I will receive my payment by business day 7.This is a red flag to me,To resolve this matter, I want the payment for the ring promised by the Company.

  

  Business Response

  Date: 01/11/2023

  ********************,

  Looking into this payment situation, it appears **************** is still waiting for the required payment and identification details to process your payment for you.

  If you can contact us directly at ************** at your convenience to provide the items we still need, we'll fast track your payment transfer for the sale of your jewelry.

  Thanks for your patience and working with us,

  The Worthy Team

  Customer Answer

  Date: 01/13/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***********************
  
  
  
   
  
  

• Initial Complaint

  Date:01/04/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was unable to get anyone to call me back to keep me informed of what they were doing, as promised. When appraised, my merchandise was appraised lower, and when I say lower it, 20% of its worth, the pictures were unclear, and when I tried to correct the issue, my calls were met with people who could not help me or who could, and refused to help me so I asked to have my merchandise returned. Instead of having it sent directly to my home worthy.com after to send it to a ***** location, or I will have to personally go and pick it up. **************** is lacking to say the least

  

  Business Response

  Date: 01/11/2023

  Hello *****,

  In looking at the ***** Return Tracking for your jewelry coming back to you, it appears you picked it up at the ************ yesterday:

  ********************************************************************************************

  We hope this has resolved your BBB complaint.

  Thanks for your patience,

  The Worthy Team