Complaints
This profile includes complaints for Worthy.com's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 133 total complaints in the last 3 years.
- 22 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/17/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We sent a bridal set and a bracelet to worthy.com to see how much they would buy the jewelry for. After they received them they told us there was no demand for my items and didnt offer enough for us to sell them. We went through the process to have them returned several times after being told we had to confirm our return address every time. Now they are refusing to speak to us about our return and they have had the items for almost 2 months now and refuse to send them back. I would like my items to be returned to me in the exact same shape in which the company received them. I have documents on everything from before it was shipped.
Business Response
Date: 10/18/2022
Hello *****,
We do apologize that the return of your jewelry has taken longer than expected as the 7 to 10 business days Returns Period we advertise is what we try to keep as the standard.
Unfortunately, in extremely busy periods like we're currently in, there are occasionally delays, but I can assure you that your item will be on its way today, and you should receive it within the next 1 to 2 business days.
Thank you for the opportunity to work with you and for your understanding and patience in this matter.Sincerely,
The Worthy TeamInitial Complaint
Date:10/17/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I listed an item on worthy.com for sale. The offer that I received was too low, so I requested that my necklace [Necklace #*******] be returned to me. On 9/15/22, I received a confirmation that it would be returned. I was told: current return processing timeframe is 7 - 10 business days during which time your jewelry will be carefully inspected and packaged for return. I called three times between 9/23/22 and 10/17/22 and each time I was told that the return processing is taking longer than expected. Based on the tracking ID provided ************, Fed Ex has not yet received the item. The appraisal that I received from a local jeweler was $775. I would like Worthy to refund me $775 (no processing fee).Business Response
Date: 10/18/2022
Hello ********,
We do apologize that the return of your jewelry has taken longer than expected as the 7 to 10 business days Returns Period we advertise is what we try to keep as the standard.
Unfortunately, in extremely busy periods like we're currently in, there are occasionally delays, but I can assure you that your item will be on its way today, and you should receive it within the next 1 to 2 business days.
Thank you for the opportunity to work with you and for your understanding and patience in this matter.
Sincerely,
The Worthy Team
Customer Answer
Date: 10/21/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
***************************
Initial Complaint
Date:10/11/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My auction was ended on September 29, 2022 but I did not take an offer. Till now I have not received my product back yet. Also, when I talked to them at the beginning, agent has never told me that it will take **** business days to get my package back. This is such a big mistake and cause me a damage of opportunity to sell else where. I need this to return to me by Friday October 14. 2022.Business Response
Date: 10/12/2022
Hello ****,
At Worthy, are goal is for every seller such as yourself to have a 5-Star Experience with us. Therefore, when we hear of any circumstance that creates negative feelings about our services, we want to address those and solve the problem in the best way possible.With every piece of jewelry that is sent in to us, the ultimate end result we would like to see is a successful sale at auction as that benefits both you the seller and us as a company. However, some of the time, it does not work out and we have to return the item to the seller. In these cases, this is why we have sellers agree to our Worthy Terms and Conditions, which is where we disclose the Returns Process in advance.
The 7 to 10 business day processing time is necessary to ensure all returns are handled by Worthys qualified professionals in accordance with stringent security and quality procedures. Additionally, if your center stone was unmounted by Worthy, your item will be remounted by a trained and qualified professional, which may take additional time.Sometimes returns are able to go out on the early end of the time period, but often, our team needs the full time to make sure what is returned to the seller is in at least the same condition we received it.
That all being said, we certainly understand your frustration with the wait time to get your jewelry back from us. A member of our Leadership Team will be reaching out to you today to see how we can best resolve this for you and make it right.
Thanks,
The Worthy Team
Customer Answer
Date: 10/13/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:[Your Answer Here]
Till now, I dont know the status of my package. Who will responsible for damage that cause me. Also, if you try be transparent, you should put it in the first page. This is ridiculous.
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
*******************
Business Response
Date: 10/19/2022
Hello Oran,
According to ***** Tracking ****************************************************************************************, you picked up and signed for your Returned Jewelry on 10/14 at the ***** Pickup Location in **************.
We hope this complaint has now been resolved.
Thanks,
The Worthy Team
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.