Complaints

This profile includes complaints for Worthy.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Worthy.com

  25 W 45th St Fl 2 New York, NY 10036-4902

  
• 

  Worthy.com

  20 W 37th St Fl 12 New York, NY 10018-7365

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent a bridal set to sell with Worthy. The set was sold at Auction on August 21, 2025. Payment should have issued within 10 business days and today is September 8, 2025 and I have had no communication regarding a payment being issued. I have sent text messages and emails which go unanswered. Seller beware as the communication and customer service after the sale leaves a lot to be desired.

  

  Business Response

  Date: 09/09/2025

  Hello,
  

  We sincerely apologize for the delay you have experienced and for the frustration caused by the lack of communication regarding your payment. Please know that we have contacted our finance team regarding the status of your payment, and a senior member of our team will be reaching out to you directly to provide an update and ensure this matter is resolved as quickly as possible.
  

  We truly value your trust in Worthy and appreciate your patience as we work to finalize this for you.
  

  Sincerely,

  -The Worthy team

• Initial Complaint

  Date:09/03/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The auction for my ring ended Sept 2, 2025 and the reserve price was not met. They still have my ring after I declined their offer of ***** for a ****** ring. Now they want me to drive an HOUR from my home to pick up my ring from the ***** location THEY chose. Or I can stay home from work for an entire day so I can sign for the package myself. Neither of those options work for me. They will not return it, nor did they purchase it. Next step is legal action.

  

  Business Response

  Date: 09/04/2025

  Hello,

  Worthy understand your concerns and want to assure you that our top priority is keeping your valuable safe while in transit back to you.

  To remain compliant with our insurance provider and to ensure your item is fully protected, Worthy can only provide insured return shipping to qualifying *****-operated retail locations. As outlined in our Terms & Conditions:
  
  Items can be returned to a ***** Office Print & Ship Center or a ***** Ship Center of your choice.
  For security reasons, we are unable to return items to third-party retailers (such as ***** Onsite, ***** ShipSite, or ***** Authorized ShipCenter).
  

  If you prefer, we can also arrange a residential delivery with a signature required. This ensures your item is delivered securely.
  

  We understand that both options may require some planning, and we are committed to making this process as smooth as possible for you. If neither option is convenient, you also have the alternative of providing your own insured shipping label, and we would be happy to use that to return your item to the address of your choice.
  

  A senior member of our team will be reaching out shortly to personally assist with coordinating your preferred return method.
  We appreciate your patience and understanding as we work within our insurance requirements to keep your ring secure.
  

  Warm regards,

  The Worthy team

• Initial Complaint

  Date:08/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In November 2019, I sent my wedding ring set (engagement ring + 2 wedding bands) to Worthy.com to have it sold. This was almost 6 years ago so I don't remember the exact timeline/details of this but the amount they had offered me for my ring wasn't acceptable to me so I requested it be sent back to me. This never happened, and then I moved states and covid happened and honestly, I just forgot (this piece wasn't worth a significant amount of money). This morning, almost 6 years later, I received an email that they've been storing this item and are charging me storage fees. They haven't communicated with me in over 5 years and never sent me back the piece I requested to have sent back to me. This seems like an incredibly unprofessional way to handle things, and I can't find this provision in any documents I have related to my sending my jewelry to them to sell.

  

  Business Response

  Date: 08/18/2025

  Hello,
  

  We sincerely apologize for the miscommunication and inconvenience this situation has caused. We understand how frustrating this must be, especially given the amount of time that has passed since your original transaction.
  

  Please be assured that we have located your wedding ring set and are currently processing your return at no cost to you. A member of our team will be in touch shortly to confirm your preferred ***** return address so we can send your items back as quickly as possible.
  

  We truly regret any lapse in communication over the years and appreciate you bringing this matter to our attention so we could resolve it promptly.
  

  Sincerely,

  The Worthy Team

   

• Initial Complaint

  Date:08/11/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent my rings to Worthy and was told that they were not eligible for auction. They told me that I would receive an email within 7 to 10 business days with the tracking information . That was on July 25th. And I have yet to receive an email with the tracking information. I reached out to them on day 9 to follow up and was told it was only day 9 and that they had 7-10 days. Then I reached out again on day 11 and was told that they had requested their shipping department to expedite it. I still have not received an email with the information. I will never use this company again. Getting my jewelry back from them is like pulling teeth. But yet they are so in a hurry to get the items.

  

  Business Response

  Date: 08/11/2025

  Hello,
  

  We sincerely apologize for the delay in returning your rings and for the frustration this has caused. We understand how important it is to receive your items promptly, and we regret that our communication during this process did not meet your expectations.
  

  Our shipping team has confirmed that your return will be going out today. Once your package is shipped, you will receive an email with your tracking information. Additionally, a senior member of our team will be reaching out to you shortly to personally follow up and answer any questions you may have.
  

  We value your feedback and will use it to improve our processes so that experiences like this do not happen in the future.
  

  Sincerely,

  The Worthy Team

  Customer Answer

  Date: 08/13/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ******* *****
  
  
  
   
  
  

• Initial Complaint

  Date:08/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I gave them a ring that was appraised for $27k for them to sell on my behalf via auction. On 7/31/2025, The ring was sold for $6,200 with $5,332 owed to me as proceeds from the sale within 5-10 business days per a guarantee on their website. However, as of the 12th business day I have not received my payment. I have called several time and I have been told I would be paid within 1-2 business days only for the time to lapse and nothing happening. All I want is to get the ring back or what Im owed paid. I also want to warn other consumers to avoid this website and company. My item number as was listed on their website is *******

  

  Business Response

  Date: 08/18/2025

  Hello,

  We sincerely apologize for the frustration and delay youve experienced with receiving your payment. After carefully reviewing our records, we can confirm that your payment was issued on August 6, 2025, in accordance with our process.

  For your reference, we have requested an invoice from our finance team, which reflects the transfer date of your payment. Additionally, a payment confirmation email was sent to you on August 6, 2025, confirming that the funds were issued.
  

  We truly regret any miscommunication along the way and understand how concerning this must feel. To ensure you are fully supported, a senior member of our support team will be reaching out to you directly to follow up and assist with confirming your payment details.
  

  We value your trust and appreciate your patience as we work with you to resolve this matter promptly.

  The Worthy Team

• Initial Complaint

  Date:07/23/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I decided to sell my ring with worthy after holding on to it for way too long. I know exactly how much we paid for my ring and knew that I would not get that much for the ring only a fraction of that price. The reserve price was $525 when I agreed to auction the ring off with them. The sale did not meet the reserve price and although I was disappointed, I knew I need to let it go and move on. I sold my ring on 6/30/25 and now 7/22/2025 I have yet to see payment. I called them last week and they said they still had more time now they should have fulfilled the agreement with payment. This company has not made a great first impression and I will probably never recommend them to others or use them again.

  

  Business Response

  Date: 07/24/2025

  Dear ******,
  

  Thank you for sharing your experience with us. We truly apologize for the delay and any inconvenience it may have caused.
  

  We want to assure you that your payment was issued on July 22, 2025. Depending on your banks processing times, it may take 13 business days for the funds to appear in your account.
  

  We understand how important this transaction is to you and regret that your first experience with Worthy did not meet expectations. Please know that a senior member of our support team will be reaching out to you shortly to ensure you have everything you need and to answer any remaining questions.
  

  Your feedback is important to us, and we hope to have the opportunity to make things right.
  

  Sincerely,
  

  The Worthy Team

  Customer Answer

  Date: 08/04/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ****** *****
  
  
  
   
  
  

• Initial Complaint

  Date:07/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent them a ring to sell and they were unable to sell it so I sold it elsewhere and they have yet to give me the ring back. Its going on the fourth business day and they wont return my messages. This is highly unprofessional the piece should have been in the mail days ago. I need it back immediately.

  

  Business Response

  Date: 07/11/2025

  Hello,
  

  Thank you for your feedback, and were sorry to hear about your concerns.
  

  We want to assure you that your item has already been shipped back to you, and you will be receiving the tracking information shortly. As noted in our return policy, our standard processing timeframe for returns is 710 business days. Your request is currently on business day 4, and we are still well within our stated timeline.
  

  We understand how important your item is to you and appreciate your patience as we work to complete the return process. If you have any further questions or need assistance once your tracking is received, please dont hesitate to reach out.
  

  Sincerely,

  The Worthy Team 

• Initial Complaint

  Date:06/06/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business is awful. They refused to send my jewelry back to me. Instead they are sending to ***** office which I will have to drive too. They do not respond if they do not make money off your items. They also claim my items were fake and I had proof they were not. They are not worth wasted time to deal with at all. Now I'm out of my jewelry because they refuse to send back to my home.

  

  Business Response

  Date: 06/06/2025

  Were sorry to hear you were unhappy with your experience and appreciate you taking the time to share your feedback.

  To clarify, our return procedures are outlined in our Terms and Conditions, which all sellers agree to when working with Worthy. To maintain insurance coverage through our policy with carriers at ****** of ******, returns are typically shipped to *****-operated facilities such as ******************, ***** Office Print & Ship Centers, and ***** locations within ******* stores. These locations ensure that your package is held securely and inaccessible to non-FedEx employees until it is released directly to you.

  That said, we understand that this may be inconvenient, and we are happy to assist with a residential return. A member of our team is currently working to initiate the process and will be in touch shortly to confirm the details.Regarding the concern about your items authenticity, our lab provides independent evaluations based on industry standards and resale market trends. However, we are more than willing to review any documentation you may have that supports a different assessment.

  Most importantly, we are committed to returning your item and making sure you feel supported every step of the way. Thank you again for your feedback it helps us improve how we communicate and serve our sellers.

  Best regards,

  Worthy Support Team

• Initial Complaint

  Date:03/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,I contacted Worthy by phone regarding this issue, but they have completely ignored me. My package has been stuck since February 24th. I sent them an 18K gold Cartier bracelet and have followed up via email and phone calls, but they are unresponsive. I urgently need assistance resolving this.Package #************

  

  Business Response

  Date: 03/19/2025

  Hello *** *******, 
  
  We understand how concerning this situation is and want to assure you that we take shipping issues very seriously. While delays during transit are rare, we have already taken steps to investigate this with ****** A trace was initially filed, and a formal claim is now in process.
  
  We know waiting for their investigation can be frustrating, and we remain committed to supporting you throughout this process. You are currently working with a senior member of our team, and they will continue to keep you updated on any developments. Please dont hesitate to reach out to them directly if you have any questions.
  
  We appreciate your patience and will continue to do everything we can to assist you.
  
  The Worthy Team

• Initial Complaint

  Date:12/16/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Item #******* Jewelry item sold by worthy.com for $1725.00 on 11/26/24 in agreement with me for an 18% commission. Funds to be paid to me within 5-10 business days. 10 days was 12/12/24. It is now 12/16 with no contact from worthy.com. In consideration of this breach of contract;Acceptable outcomes:Return the item or,Forfiture of commission with immediate payment.

  

  Business Response

  Date: 12/20/2024

  Hello *** **********
  
  Thank you for sharing your feedback and bringing this matter to our attention.
  
  We sincerely apologize for the delay in processing your payment, as we understand how important timely communication and resolution are for our customers. While we did experience a delay, we want to highlight that a member of our team was actively working with you to provide updates throughout the process and address any concerns regarding your payment.
  
  Were happy to confirm that your payment has now been issued, and we hope this resolves your immediate concerns. Your experience has highlighted areas where we can improve our communication during payment processing, and we will use your feedback to enhance our processes moving forward.
  
  A senior member of our team will reach out to you directly to ensure there are no unresolved concerns. If you have any additional questions in the meantime, please dont hesitate to reach out.
  
  Best regards,
  
  Worthy Team