Reviews

This profile includes reviews for Talkspace's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Talkspace

  2578 Broadway # 607 New York, NY 10025-5642

  
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  Talkspace

  254 W 54th St Fl 13 New York, NY 10019-5516

  

Review Details

• Review fromAshley R

  Date: 11/21/2024

  1 star
  I had an exceptional therapist, but unfortunately I wont schedule with her again. I was informed by email that I was being billed for my sessions full amount, when previously I only had a $10 copay. The billing department intentionally does not have a phone line. They will only communicate with you via email and most of their responses are scripted and repetitive. They intentionally submit insurance claims incorrectly, then ignore correspondence with insurance providers. Talkspace finds it easier to charge patients without warning rather than wait for insurance reimbursement. I was charged so many times by Talkspace, that I had to cancel my credit card and report fraud. Interestingly though, a quick ****** search will supply the cell number to the Talkspace CEO. They do seem to be a bit more attentive when you call them personally. However, they still wont refund you. I have never had the displeasure of tolerating a more dishonest, criminal company. Another class action lawsuit should be filed against them for their billing practices.

• Review fromJasmine w

  Date: 10/23/2024

  5 stars
  i know allot of people have a issue with this company but i have some great support from their staff.

• Review fromBen E

  Date: 10/19/2024

  1 star
  I'd rather not offer any stars. As of now $236 have been stolen by Talkspace after subscribing to a therapy package and never once talking to a therapist. After stealing my money I tried for over 3 weeks to discuss how or why such things can occur. Ive never received an answer whether I call, email, ect. Then after receiving emails and texts offering "deals" I asked Talkspace politely the first time to please stop sending emails and texts if we cannot have an adult discussion as to why my $236 subscription was not full filled. The emails and texts never stopped and as of yesterday I stayed if you (Talkspace) contuines to contact me I will file a complaint with the BBB as harassment. Be very careful in dealing with these people at Talkspace. They in my opinion are predators seeking vulnerable people (including myself) that need help and steal their money.

• Review fromLisa for my son B

  Date: 10/02/2024

  1 star
  This is by far the most difficult company to receive any kind of billing support. They claimed a provider was out of network and when this was proven wrong, they still will not submit the claims to the insurance company for payment

  Talkspace

  Date: 10/25/2024

  Hi there,

  Thank you for reaching out and sharing your experience. Were truly sorry for the difficulties youve encountered with billing support and claim submission. Ensuring our clients receive accurate and timely assistance with insurance matters is very important, and I apologize for any miscommunication regarding your providers network status.

  We would be more than happy to look into this issue for you, please reach out to us directly at *************************************************************

   

• Review fromHannah M

  Date: 09/20/2024

  1 star
  Let me be clear that I am reviewing the platform and customer service, not the therapists. I took a break from Talkspace for a bit and recently decided to go back. Upon requesting a messaging session with a new therapist, I thought I was good to go. However, I am now stuck on the "book an appointment" page and cannot get past that. It is not a technical glitch with my computer, as I've tried different browsers, playing with pop-**** I've tried my phone vs. computer, etc...The same thing happens time and time again. I cannot access my messages from my therapist and have been getting email notifications that I have messages waiting. So, I of course reached out to customer service and have received several communications that they are trying to figure out the root of the problem. It has been TEN days now and they have been unable to figure it out. For a healthcare service, I feel this is completely unacceptable to make a patient wait this long to receive services such as this, all because of a tech issue on THEIR end that they do not seem to have the competence to figure out.

  Talkspace

  Date: 10/25/2024

  Hi there,

  Thank you for sharing your experience, and we apologize for the frustration you've faced. We're genuinely sorry for the delay in resolving the technical issue thats been preventing you from accessing your therapists messages. We understand how important timely access to care is, and your feedback highlights areas we need to improve to better support our users.

  We have looked into the account and found that the issue has been addressed and resolved directly by the Talkspace Customer Support team and the client.
  

  Your feedback is being forwarded to other teams at our department in order to try to improve the experience of other clients going forward.
  If you are still needing assistance, that I may be able to assist you with please reach out to me at *************************************************************
  
  

   

• Review fromRobert F

  Date: 09/16/2024

  1 star
  Got a bill from them that is months old that I ALREADY PAID via my HSA.Trying to squeeze patients for more when you cant even verify I've already paid my bill is insane.The service is a joke.

  Talkspace

  Date: 09/20/2024

  Hi there,

  We sincerely apologize for any confusion or frustration caused by the billing issue. After reviewing your account, I can confirm that this matter has been resolved by our Billing team.

  We're committed to ensuring your experience is a positive one and appreciate your patience throughout this process.

  Please let me know if this is not the case by reaching out to us at ***********************************
  

   

• Review fromAshleigh A

  Date: 09/06/2024

  1 star
  I never consented to automatic re-enrollment or billing yet Ive been charged twice for services never received. I cannot get ahold of anyone in this company and I am now forced to file a claim with my bank for fraudulent charges. I do not recommend even attempting to access or use Talkspace because they will take your payment information and fraudulently bill your insurance when services were NEVER provided.

  Talkspace

  Date: 09/20/2024

  Hi there,

  Thank you for your feedback. We apologize for any confusion regarding the charges on your account. We understand how frustrating it is when you are dealing with billing issues and I am happy to look into these issues for you.

  It appears that the issue was related to insurance billing rather than automatic re-enrollment. Im pleased to confirm that our Billing team has resolved the issue by processing the necessary refund and correction for you.
  

  Please let me know if this is not the case by reaching out to us at ***********************************.
  
  

• Review fromMAUREEN W

  Date: 08/20/2024

  1 star
  I signed my daughter up for therapy sessions, paying out of pocket, she was matched with a great provider and was making progress. Now after 8 months Talkspace has decided she can't have that therapist anymore, we live in ******** but she goes to school in **************. They don't ask that when they are matching you they just ask the state you reside, she has had major traumas and now will have to start all over, they should ask college students where they will be going. Now we are at a horrible place she is away at school with no help.I would not recommend this to anyone that needs real help, consistency is a key to helping mental health and they have no consistency.

  Talkspace

  Date: 08/21/2024

  Hi there,
  

  Thank you for sharing your feedback and bringing this situation to our attention. We sincerely apologize for the disruption in your daughter's care and understand the importance of consistency, especially when dealing with significant mental health challenges.  We want to assure you that we are actively taking actions to try to improve the customer service experience that people are having.
  

  We have looked into the account and found that the issue has been addressed directly by the Talkspace Customer Support team and the client.

  Its important to note that the provider must refer to their state licensure board to determine if they can continue treating a college student who is residing out of state. Unfortunately, licensing regulations are set by each state and cannot be changed.

  We truly value your feedback as it helps us to improve our services and better meet the needs of all our clients.
  

  If you need further assistance in finding a new provider to continue your daughters progress, please don't hesitate to contact me at ***********************************.
  

  
  

• Review fromErica S

  Date: 08/16/2024

  1 star
  This is the hokiest joke of them all. They are using technology called ambient listening people. They listen to sessions and record them. I would ask the attorney general if this is legal and how. They surely will go out of business with the model they useif only consumers knew what was happening to their datasomeone needs to stop these places. Theyre harming people.

  Talkspace

  Date: 08/21/2024

  Hi,

  Thank you for sharing your concerns. We take privacy and confidentiality very seriously at Talkspace. We do not use ambient listening or record therapy sessions at all. 

  Our platform adheres to strict privacy standards and complies with all relevant laws and regulations, including those set by the **************** Portability and Accountability Act (HIPAA).

  Protecting our users' privacy is of the utmost importance, and we are committed to maintaining a safe and secure environment for therapy. If you have specific concerns or need further clarification, we encourage you to reach out to our support team so we can address them directly at ***********************************************.

• Review fromTAMARA P

  Date: 08/09/2024

  1 star
  I have been using TS for the last 16 months. Had GREAT therapist. At 4:10 pm Wed, Aug 7 I get a message that my provider is no longer available for services as of Thurs Aug 8. At 4:30 pm, I checked the app and ALL of my messages/resources are gone. At 5:00 pm, I was matched with a new provider. No idea what happened. Contacted TS and was told unfortunately some situations when a provider is unable to give notice and this is outside of our standard transition process and I can share my message history with a new provider. I do not want to start over! Mental health isn't something to take lightly and just switching to a new therapist isn't the answer. I had message my provider earlier in the afternoon and then all of the sudden she is no longer available. There was no indication from her that she was leaving TS. No way to contact her because she doesn't have any of my personal information and I don't have any of hers. Completely unacceptable.

  Talkspace

  Date: 08/22/2024

  Hi,

  Thank you for sharing your experience with us. We understand how disruptive and concerning this situation must have been for you, especially given the importance of continuity in mental health care. We sincerely apologize for the sudden transition and the impact it has had on your therapeutic journey.
  

  At Talkspace, we strive to provide seamless care, but there are rare instances where a provider may unexpectedly become unavailable. In these cases, we do our best to match clients with a new provider as quickly as possible. However, we understand that starting over with a new therapist can be daunting and frustrating.

  We truly appreciate your feedback and want to make things right. If youd like further assistance in this process or to discuss other options, please reach out to us directly at ************************************ Your mental health is our priority, and we are here to support you.