Reviews

Review Details

• Review fromLinDai K

  Date: 09/25/2025

  1 star
  Consumers, beware of selecting Wix for your website development services. Their customer support can only be accessed through email, and once theyve got your credit card, cancelling a subscription and getting appropriate refunds is next to impossible. Also, if you loose access due to inactivity and not setting up 2factor authentication, you are in a bind as you will not be able to get in until .? I have been trying for four months to gain back access to my account unsuccessfully. Virtually no access to customer support, service, help or assistance. Disappointing is an understatement.

• Review fromCathy S

  Date: 09/25/2025

  1 star
  Terrible company, billing way before the start date of the new year and will not cancel even before the start date, very shady and will never recommend to anyone

• Review fromHeather K

  Date: 09/18/2025

  1 star
  Asked for a refund on an email connected to a domain name already transferred out of WIX. This was an automatic renewal, but the reminder email subject line was "Updates to account" not automatic renewal. I canceled the automatic renewal and asked for a refund via chat with a person. The date of start is over two weeks in the future, and still they said I could not have a refund, that it is against policy. So to recap, I already removed all products (I thought) from WIX four months ago. I didn't see there was an email account I was paying for. Two weeks ago, I received an email with the subject line, "Updates to account," which I didn't open. It was actually the renewal email, instead. I was billed 30 days before the product renewal, and contacted a customer *** twenty days before the product service starts, and was told I could not have a refund. And **** told me that everyone who could give me a refund worked "offline." I asked to speak to someone over the phone about it and he said they wouldn't be able to help me and refused my request for a callback. 1. Misleading email line for an auto-renewal.2. Refusal to refund a product that starts over 20 days in the future.3. Refusal for adequate customer service. This might be illegal after the Sept 2, 2025 autorenewal law.

• Review fromJennifer M

  Date: 09/07/2025

  1 star
  Bad business practices!! Been there yrs, suddenly they start emailing me constantly about issues ... issues that require one of their "recommended experts". Currently holding my domain hostage, refusing to provide proper transfer instructions while sending me to "expert" that wants $400 just to give those proper instructions not to physically do it him/herself. A new domain (NOT WITH WIX) is less than $50 why would I pay $400 for instructions?. There is no support because everything sent to support comes back saying user needs to contact "insert recommended expert name here". Last time I used their expert I ended up over $700 in fees and he didn't even fix issues. He wanted to add a landing page and change the design and I had to have a logo. Landing page was left with repeating phrases; there was very little design change and ultimately, I had to go back in and fix the problems he left.

• Review fromPaul I

  Date: 09/04/2025

  1 star
  VERY SHADY! I had a paid business WIX.com account since ********************* $149 per year. At the time, I put everything on autorenewal. However, I was never told they would keep increasing the price without ANY call or paper notification. They emailed me (which went to my spam) and said by not responding that is an agreement to saying yes. In 2018 they increased the price to $168, but on September 2024 they more doubled the price to $348 without any consent by me. No phone call, no text message, no paper notification, only an email that went to my spam folder. This seems like a VERY shady way to conduct business and I hope someone has the ability to sue them for this so they are forced to change their shady business dealings. I even called them on the same day (September 1) that it hit my account to get them to reverse the charge. They refused and said I should have checked my spam email folder, sorry.

• Review fromheather K

  Date: 09/04/2025

  1 star
  We have been a Wix.com user since 2011. I run a small nonprofit organization that is entirely volunteer-run and dedicated to assisting ********** families with their pets. Recently, we encountered our first issue with Wix.com, and I am quite disappointed. I had noted in our calendar that our renewal was not due until September 13, which meant we were paid up until that date. However, our renewal unexpectedly took place on August 30 for a two-year pricing plan costing $624.00, an amount we cannot afford. Unfortunately, there is no phone number to speak to someone directly, so all I could do was use the chat feature. I have chatted with three different representatives, all of whom told me that there was nothing that could be done. I requested a refund so that we could renew at the monthly rate instead, as that would be more affordable for us during this time. The representatives showed a lack of compassion and refused to help, stating that an email was sent a month prior, which we missed among the hundreds of promotional emails they send. While I acknowledge that it was my mistake for not seeing it, it was still before our renewal date, and we felt dismissed. Due to this experience, we will no longer use Wix in the future. I can dispute this matter with our bank instead.

• Review fromDanielle K

  Date: 09/03/2025

  1 star
  This place is a SCAM!! Do not use this company. They lock you in and make it IMPOSSIBLE to cancel your subscription and then when you find a way to cancel it they make you pay them full price for no service. This should be a class action law suit against this company. There is no way to call them or contact them to cancel then they just keep taking money from you for years.

• Review fromJosh H

  Date: 08/27/2025

  1 star
  Wix.com is engaged in deceptive business practices! They do not make canceling your subscription easy and refuse to do it over the phone when you call. Do not use Wix!

• Review fromBrian R

  Date: 08/23/2025

  1 star
  I've been with WIX for years, and mostly had a good experience. My business is restructuring, so I cancelled the subscription within the refund window, but never got a refund. I requested help from WIX and contacted customer service, but haven't heard anything back after weeks of waiting. Before this, I planned to return to WIX after restructuring, but have no plans to anymore.

• Review fromJohn F

  Date: 08/13/2025

  1 star
  I cancelled my subscription and requested a refund after they charged me anyway. I then received an email that they tried to refund my money but my bank refused the refund and that they reinstated my subscription (without my authorization) after I had cancelled it. I contacted my bank and they said they have no record of refusing a refund. I told them I wanted a refund immediately to keep my subscription cancelled and they never replied. I do not recommend doing business with Wix.