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Business Profile

Internet Services

RateMyProfessors.com LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Complaints

Customer Complaints Summary

  • 48 total complaints in the last 3 years.
  • 17 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/10/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ratemyprofessors has admitted via email (attached) that there is a problem with their ranking system. My ranking dipped from a 4.6 to a 4.1 for no discernable reason. After contacting them over two months ago, they have still not fixed the ranking. Both students and counselors use Ratemyprofessors as a resource to inform their decisions regarding class selection. As of this date, the enrollment in my classes if far lower than they have been in my twenty-three years of teaching. If a course is cancelled, it would cost me a significant amount of income. I currently have two courses that look like they will be cancelled, which, once again, has never happened before and can be direrctly attributed to this unexplainable ratings dip that for some unfathomable reason has not been remedied. Ratemyprofessors neglect and indifference to a clear error on their part is incredibly concerning given the monetary damage it will create for me and I'm sure others since this can't be an isolated case. I'm requesting that they do their jobs and fix this error immediately.

    Customer Answer

    Date: 08/04/2024

    Better Business Bureau:

    At this time, I have not been contacted by RateMyProfessors.com LLC regarding complaint ID ********.

    Sincerely,

    *****************************

  • Initial Complaint

    Date:01/16/2024

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Remove information from website

    Customer Answer

    Date: 02/15/2024

    Better Business Bureau:

    At this time, my complaint, ID ******** regarding RateMyProfessors.com LLC has been resolved.

    (By clicking "OK", your complaint will be closed as Resolved.)


    Sincerely,

    ***************************

  • Initial Complaint

    Date:12/14/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Rate My Professors claims that it "has a team of moderators who read every rating submitted. It claims, we have defined site guidelines to help reinforce our mission .... our guidelines and will remove any comment that doesnt comply." This is disingenuous and inaccurate. Today, on the very day that I had an academic job interview (the Zoom interview that takes place in the first round of an academic job search) a post went up on the site in which a disgruntled student accused me of racism. The claim was unsubstantiated and blatantly false. The post went further than that and said that I am a "disgrace to the human race." This is abusive. The post violates the sites stated rules and guidelines. Clearly there was no moderator checking it before it went live on the site. And because this libelous and abusive post went live on the very day that I had a job interview, it poses a very real risk of injuring my reputation and my job prospects. I am a female professor teaching in a very masculine environment. Three-fourths of my students are men. I receive a larger than usual amount of abuse on ratemyproffessor.com. The site is actually amplifying the ways in which unconscious biases create significant hurdles for women and minority professors across various dimensions of their academic careers. This web site should do as it promises and vet each and every post before they go live in order to help protect female and minority faculty members from the very real bias that we face.

  • Initial Complaint

    Date:12/14/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A fictitious rating that was removed was put back. The rating was removed last year. However, it was placed back with the notice this rating has been ********************. This was a rating on September 22, 2022. The rating has nothing to do about ************************. The volunteer autocorrection.cancel do not even design the courses or the assignments.

  • Initial Complaint

    Date:10/26/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On October 19, 2023, someone posted an inaccurate review on Rate My Professors. The review does not follow (violates) the company's guidelines. This is the second time in a year I had to report Rate My Professors for allowing inaccurate reviews.

  • Initial Complaint

    Date:10/19/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have my personal information listed on ratemyprofessor webpage without my authorization. Due to privacy issues, they need to remove delete my account.

  • Initial Complaint

    Date:09/07/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dear BBB staff, I feel violated and robbed from my own privacy. Theres a website called ratemyprofessor.com, which has my name posted to the public to comment on my method of pedagogy! No one has the right to invade my privacy in real life or virtually. I dont have any social media accounts and I have a Top Secret/SCI security clearance from ***************** Government. Im a very private guy and always have been for many reason in my past that relates to my classified missions. The website has almost fifty complaints on BBB & an F rating. However, the website still exist! The website claims that its the colleges fault that my name is listed on line, which is not true. Rate my professor is a third party and its not part of any college or university as they claim to be. Even if theyre, that still doesnt give the website to use my name without my permission. I cant believe that Ive exchanged over three E-mails with their customer service to resolve this issue & the representative had the audacity to tell me that I need permission from their counsel/legal office to remove my own name from their website. In addition, the representative claims that only students who take my class will be able to leave comments under my profile using this website, which is not true. I tested the website and I was able to leave a comment on one of my colleagues profile and I gave him a good review. Which means that anyone who might want to hurt me could leave a negative comment that might impact and tarnish my reputation as an educator. This should be illegal, I did not consent to this. Please help me keep my name off the website ratemyprofessor.comRespectfully, ***

    Customer Answer

    Date: 10/02/2023

    Better Business Bureau:

    At this time, I have not been contacted by RateMyProfessors.com LLC regarding complaint ID ********.

    Sincerely,

    *******************

  • Initial Complaint

    Date:08/16/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I asked ratemyprofessor.com to remove my name from their website. I am no longer affiliated with the university that is listed under my name. Several of the comments are of a defamatory and slanderous nature. As of today my name is still on the site. I want it removed.

    Customer Answer

    Date: 09/09/2023

    Better Business Bureau:

    At this time, my complaint, ID ******** regarding RateMyProfessors.com LLC has been resolved.

    (By clicking "OK", your complaint will be closed as Resolved.)


    Sincerely,

    ***************************

  • Initial Complaint

    Date:07/25/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have asked Rate My Professor to remove my profile (**************************************************) as I no longer teach at San ************************** (****). According to Rate My Professor, this is a valid reason to remove a profile.

    Customer Answer

    Date: 08/19/2023

    Better Business Bureau:

    At this time, I have not been contacted by RateMyProfessors.com LLC regarding complaint ID ********.

    Sincerely,

    *********************

  • Initial Complaint

    Date:06/12/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Rate my professor is not letting me delete my account, I was told when I accepted the terms and agreements that I would be able to do this at any time.

RateMyProfessors.com LLC is NOT a BBB Accredited Business.

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