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Business Profile

Incentive Programs

Drop Technologies USA Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 307 total complaints in the last 3 years.
  • 67 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/03/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been a longtime Drop user since 2018. The last time I was able to redeem my points for a gift card was December 30, 2021. Since their new policy of gift card redemption, once per week @ ******* points which = $125 or 5 x $25 has been impossible to receive and they are holding my points hostage. I have reached out to customer service several times was told they were working to this to change back to a better in 2023 and have not been able to reach an agent once demanding I have my 65k points redeemed for a gift card and account closed. They have been holding them hostage.

  • Initial Complaint

    Date:06/30/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been using the Drop app to earn points through qualifying purchases with the understanding that these points can be redeemed for gift cards. However, every time I attempt to redeem my points, gift cards are out of stock within seconds of becoming available. I have tried repeatedly, over multiple weeks, without success.I contacted Drop support at **************** and received a generic response that did not address or resolve the issue. I requested either (1) a manual redemption of my points or (2) closure of my account with the rewards honored. Neither request was fulfilled.Drop continues to promote its rewards program, yet it appears to intentionally restrict redemption to an unreasonably small window, making it nearly impossible to claim earned rewards. This feels deceptive and exploitative, and I believe it constitutes false advertising and unfair business practices.Resolution Sought:I want Drop to (1) manually redeem the full value of my earned points as gift cards or a cash equivalent, and (2) permanently delete my account afterward. I also request written confirmation once this is complete.

    Customer Answer

    Date: 07/24/2025

    Better Business Bureau:

    At this time, I have not been contacted by Drop Technologies USA Inc. regarding complaint ID ********.

    Sincerely,

    ******** *****

  • Initial Complaint

    Date:06/27/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Accumulated ****** points since August 2022 and there is no possible way to redeem the points (which translates to $74.27) via gift cards or anything else; the option to redeem giftcard has been sold out for over 3 years. I have my credit cards linked to the app, and have been spending money through their offers in order to gain the points which I should have the option to redeem through gift cards- but Drop makes it impossible. I want my $74 now. There is also no working links when you click on Help or FAQ in their app or website. No way to contact them.

    Customer Answer

    Date: 07/22/2025

    Better Business Bureau:

    At this time, I have not been contacted by Drop Technologies USA Inc. regarding complaint ID ********.

    Sincerely,

    ***** **********

  • Initial Complaint

    Date:06/26/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The app has promised gift cards for collecting my shopping data and now limits gift card redemptions to Thursdays at 1pm. When logging in early and waiting for 1pm, they are always sold out by 1pm. I dont believe they intend on filing any gift cards for people. I am owed the equivalent of almost $300

  • Initial Complaint

    Date:06/26/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They changed the terms of this website. Reward points originally could be used to purchase gift cards. Then they switched it to a lottery system for a handful of gift cards.There is no way to verify Gift cards that have been awarded to people. It feels like a giant scam.

  • Initial Complaint

    Date:06/20/2025

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not hopeful there will be a resolution, but my complaint is the same as many others - Drop is taking our information and not letting us redeem our rewards. I have over $100 in rewards, and of course you can only even attempt to redeem these rewards once a week on Thursdays. I have tried logging on at 12:58 PM, 12:59 PM, 1:00 PM (the rewards are supposedly available at 1 PM) - it does not matter, I always get stuck at some point of the process. Today, I was stuck on the "claiming gift card... hold tight, this might take a minute" from 1 PM to 1:28 PM. It only rejected me once I switched windows from the app to another page and back. The "Just missed it!" page is also insulting given that I try to claim RIGHT when the gift cards supposedly drop, and it spins a little to make it SEEM like maybe I might get a gift card... and then oh no, just missed it! I didn't just miss it, they are just not giving out gift cards.

    Customer Answer

    Date: 07/14/2025

    Better Business Bureau:

    At this time, I have not been contacted by Drop Technologies USA Inc. regarding complaint ID ********.

    Sincerely,

    ***** ***

  • Initial Complaint

    Date:06/20/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business uses your data to allow you to earn points. I used to use it religiously. After the bank issue a few years ago they will not provide rewards except on Thursdays at 10am pst. Ive tried for years now to get my points out with success 1 time. I want to be cashed out so I can be done with this app. Since my data was already collected for the points I have earned already. I want to be cashed out so I can delete this account. This app went downhill and now seems to be a scam. I have ****** points.

    Customer Answer

    Date: 07/14/2025

    Better Business Bureau:

    At this time, I have not been contacted by Drop Technologies USA Inc. regarding complaint ID ********.

    Sincerely,

    ****** *******

  • Initial Complaint

    Date:05/29/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been trying since May 2024 to use my ******* points which is equivalent to $774.00.I follow the guidelines each week, to log in a few minutes before 1pm and click on different gift cards each week to redeem. Each week it says just missed it. I have reached out to Drop at least 10 times for assistance but I either receive nothing and they say so sorry.

    Customer Answer

    Date: 06/23/2025

    Better Business Bureau:

    At this time, I have not been contacted by Drop Technologies USA Inc. regarding complaint ID ********.

    Sincerely,

    ******** *********

  • Initial Complaint

    Date:05/08/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The app sells your personal data (based on purchases, spending, activity on certain sites, etc.) with the promise that it will turn into "points" that can be used to redeem gift cards. The gift cards are only available for about a 30 second window once a week. I have tried multiple weeks in a row, joining the waiting room only 2 seconds after it has opened, selecting gift cards for redemption, and it is never available. I don't think they actually redeem anything anymore. They are selling, thus profiting, off of personal consumer data with the promise that we would get something back in return. Now, we don't. This is unacceptable as I have amassed over $130 worth in Drop "points" with no way of redeeming (would take a minimum of 5 weeks, if the weekly redemption process ever worked). Drop is using/selling/profiting off of our personal data without allowing us to cash in on the rewards promised.

  • Initial Complaint

    Date:05/08/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This companys app tracks your data in exchange for points that you can use to redeem gift cards. It used to be easy. Once you had enough points, you could redeem for a gift card of your choice. About 2 years ago, they changed to this drop format where the gift cards will only drop on thursday afternoons and an extremely limited amount of points are available to be redeemed by users. Once theyre gone, you have to wait till next Thursday. Its like a never ending carousel. I have had enough points (*****) for a $25 giftcard now for as long as I can remember. I try every Thursday and Ill select a giftcard and theyll say theyre sold out, barely even a minute after the points have dropped. They are scamming me and probably hundreds of thousands of others. They make money off our data but dont want to pay us.

    Customer Answer

    Date: 06/02/2025

    Better Business Bureau:

    At this time, I have not been contacted by Drop Technologies USA Inc. regarding complaint ID ********.

    Sincerely,

    **** **********

Drop Technologies USA Inc. is NOT a BBB Accredited Business.

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