Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to redeem points for a gift card since May. In June, the app changed their redemption options to instant gift card delivery but with limited availability on a specific day and time. *** attempted for 4 weeks in a row now to claim a gift card, logging onto the app early and every single time Im met with glitches in the app that block out the ability to choose any gift cards at all. The app stays that way until **** minutes after the drop time and it changes to sold out try again next week.I visited their ******** page and ******* feed, where I found hundreds, if not thousands of users running into the same issues I detailed here. I did contact their customer service the first week it happened and received a canned response basically that its too bad nothing they can do. If I knew they were going to change their gift card redemption process this way I never wouldve linked my debit cards to the app and certainly wouldnt have spent time each day trying to earn more points by playing their in app games. This really seems like a good app gone bad at this point and theres been no attempt to help those of us who have points to redeem at this point, for months even prior to the change when I claimed a gift card and it was supposed to take 90 days but then they refunded the points which have now been rendered useless since its impossible to redeem them.

  Customer Answer

  Date: 08/28/2023

  Better Business Bureau:
  
  At this time, I have not been contacted by Drop Technologies USA Inc. regarding complaint ID ********.
  
  Sincerely,
  
  *******************
  

  Business Response

  Date: 09/26/2023

  Hi there,

  
  We apologize that the new redemption process is not what youd hoped it would be. We are always appreciative of members who share their point of view on platform changes, so thank you for taking the time to write this. We are actively iterating on the gift card redemption process and are hoping to improve the experience for all members so they are able to redeem their points with more ease.

  
  We have recently made improvements to the redemption process that allowed members to redeem their points while encountering fewer errors along the way. Along with this improvement, we also made the decision to reduce the amount of app pages that are due to load around the time of the gift card drop to ensure the load on our servers was not too much to handle. Both of these improvements worked and allowed members to redeem even faster than usual. As a result, our gift cards did indeed sell out and have continued to run out in under 2 minutes.

  
  We are continuing to introduce new improvements ensuring more members will get gift cards with each drop, so please keep your eyes peeled for more improvements to come. As always, any major changes that go into effect will be communicated to the entire user base. In fairness to our other members, we will not be able to redeem your points on your behalf and send you gift cards as you have requested unfortunately.

  
  If you have any issues specific to your account, please kindly submit a support ticket to ******************** and one of our support agents would be happy to help you out.

  Business Response

  Date: 11/23/2023

  Hi there,
  
  A communication went out to all members affected by the gift card delay on Monday, July 17th, 2023. This communication confirmed the refund of all gift cards redeemed between April 3rd and July 17th. The job was successfully completed by our engineers and all affected members were refunded. This communication also confirmed that all affected members received a bonus for the delay we experienced. These bonuses have all gone out.
  
  We apologize that the new redemption process is not what you’d hoped it would be. We are always appreciative of members who share their point of view on platform changes, so thank you for taking the time to write this. We are actively iterating on the gift card redemption process and are hoping to improve the experience for all members so they are able to redeem their points with more ease. 
  
  If you have any issues specific to your account, please kindly submit a support ticket to ******************** and one of our support agents would be happy to help you out.
  
  Please consider this matter closed, there is no further action required here either on our part or on the part of the member. 
  
  

  Customer Answer

  Date: 11/30/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:
  

  
  

  This response is an exact copy/paste they emailed all members who inquired about the gift card issue. There has been no improvement in the redemption system and I’ve still been unable to redeem my points. It doesn’t seem that drop cares very much about the user experience it’s very disheartening to see no actual resolution offered.

  
  

   

  
  

   

  
  

   

  
  

   

  
  

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  
  
  Sincerely,
  
  
  
  **** *****
  
  
  
  
  
  
  
  
  
   
  

• Initial Complaint

  Date:07/28/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I redeemed $500 worth of Amazon gift cards on or around May 1st and June 1st and I have yet to receive these cards. I raised this to the Drop team via ticket ****** and have not heard back. Drop informed users that they would be holding gift cards for 60 days, but recently said this is no longer an issue. Please provide the gift cards I redeemed through your app per your terms.

  Business Response

  Date: 08/01/2023

  Hi there,

  A communication went out to all members affected by the gift card delay on Monday, July 17th, 2023. This communication confirmed the refund of all gift cards redeemed between April 3rd and July 16th. The job was successfully completed by our engineers and all affected members were refunded. This communication also confirmed that all affected members received a bonus for the delay we experienced. These bonuses have all gone out.

  I apologize that the new redemption process is not what youd hoped it would be. We are always appreciative of members who share their point of view on platform changes, so thank you for taking the time to write this.

  If you have any issues specific to your account, please kindly submit a support ticket to ******************** and one of our support agents would be happy to help you out.

  Please consider this matter closed, there is no further action required here either on our part or on the part of the member.

  Customer Answer

  Date: 08/02/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Apologies, can I confirm that, starting in April, you confirmed with members that you would take up to ************************************************************************************** July, 60 days over some of these redemptions, you decided to backtrack on this previously stated promise and, on top of it, deny all previously agreed to and redeemed gift cards over the past few months, basically not honoring what you agreed to with users when they redeemed on your platform? Then you decided in July, to send an email stating to users that you have decided not to honor their side, and send a $5 courtesy for misleading your customers? Can I confirm I got this right? Per your July email, you stated that operations are back to normal, so why are you not redeeming our gift cards as previously agreed to? I can understand changing your policies moving forward, but not backtracking on customers who had been communicated specific terms and who had followed your policies as you communicated.

  I already opened a ticket with this with your support team nearly a month ago and no one has addressed this. On my side, it seems your company is not abiding by the terms set with users, is reneging on previously agreed to terms, and is not being transparent with customers, seemingly pretending operations are fine yet not being able to honor previously agreed to transactions. Furthermore, you know that your company now only limits gift cards to $25 per week vs. $50+ previously, and those gift cards (for Amazon specifically) arent guaranteed. You are effectively locking hard earned points of your users. You need to honor the terms you previously agreed to with your customers who have been waiting for months if your operations are truly back to normal as you communicated with users in July.

  
  Sincerely,
  
  *********************************
  
  
  
  
   
  

  Business Response

  Date: 10/04/2023

  Hi *********,
  
  A communication went out to all members affected by the gift card delay on Monday, July 17th, 2023. This communication confirmed the refund of all gift cards redeemed between April 3rd and July 17th. The job was successfully completed by our engineers and all affected members were refunded. This communication also confirmed that all affected members received a bonus for the delay we experienced. These bonuses have all gone out.
  
  I apologize that the new redemption process is not what youd hoped it would be. We are always appreciative of members who share their point of view on platform changes, so thank you for taking the time to write this. We are actively iterating on the gift card redemption process and are hoping to improve the experience for all members so they are able to redeem their points with more ease. We are continuing to brainstorm ways of ensuring more members will get gift cards with each drop, so please keep your eyes peeled for more improvements to come. As always, any major changes that go into effect will be communicated to the entire user base.

  If you have any issues specific to your account, please kindly submit a support ticket to ******************** and one of our support agents would be happy to help you out.
  Please consider this matter closed, there is no further action required here either on our part or on the part of the member.

  Customer Answer

  Date: 10/25/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Please note that I did not respond in time to this complaint but it should be marked as I have rejected their response per the following:

   

  "Drop has continued to provide copied and pasted responses that are not related to my specific concern. Their team personally emailed me regarding my gift card redemptions, and is now saying that they revised this by sending a blanket email to all users. I am asking them to specifically address the email I received from their team promising that my gift cards would be issued and to stick to business policies that they relay to their customers."

   

  Separately, ************************* did not reply on this, but I want to confirm that my complaint will be posted publicly. I do not see it.

   

  Thank you,

  *********

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *********************************
  
  
  
  
   
  

• Initial Complaint

  Date:07/27/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Drop has failed to issue gift cards earned dating back more than 4 month. My cards were cancelled while Im progress due to their changed policy on redemption. They lied initially about improving experience when in reality it was a cash flow issue.Since the changed procedure, I have not been able to access the app at the required time due to technical issues with the app.I am also supposed to receive a notification when cards arrive but I did not receive one today.I want the cards I had intially redeemed to be awarded. They have effectively made it impossible to redeem, a violation of terms.

  Business Response

  Date: 08/01/2023

  Hi there,

  A communication went out to all members affected by the gift card delay on Monday, July 17th, 2023. This communication confirmed the refund of all gift cards redeemed between April 3rd and July 16th. The job was successfully completed by our engineers and all affected members were refunded. This communication also confirmed that all affected members received a bonus for the delay we experienced. These bonuses have all gone out.

  I apologize that the new redemption process is not what youd hoped it would be. We are always appreciative of members who share their point of view on platform changes, so thank you for taking the time to write this.

  If you have any issues specific to your account, please kindly submit a support ticket to ******************** and one of our support agents would be happy to help you out.

  Please consider this matter closed, there is no further action required here either on our part or on the part of the member.

  Customer Answer

  Date: 08/03/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  When you refused to honor gift cards already issued (and lied about the reason why), it was bad business. You said it was to improve the process, when in fact it was cashflow issues.
  
  Now, with the new format for gift cards it has become functionally impossible to acquire a card. The app never works at the appointed time, and when it does there are no cards available. 
  
  This means functionally, you are running a scam. You continue to promise gift cards in exchange for actions, but even by taking those actions no gift cards are available...meaning you are lying and scamming people. I have not been issued a card for months, and under the current system I don't expect I ever will be.
  
  In order to resolve my complaint, you must do the following:
  1. Acknowledge you have been less than honest with your users
  2. Issue the gift cards I had originally submitted for, at the minimum
  Bonus points if you actually make the process work. This isn't hard - I know lots of software developers that could fix it in a day if you need a referral.

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************
  
  
  
  
   
  

  Business Response

  Date: 08/11/2023

  Hi again,

  Thank you for your response. In response to your complaint:

  1. Drop has not been dishonest with its members. Our support team has communicated exactly what was communicated to **, and honesty was portrayed to our members through every communication that went out during the gift card delay and thereafter.

  2. We cannot honour your request for us to fulfill your previously redeemed gift cards as we cannot redeem points on behalf of members. The only way to redeem your points in exchange for gift cards is to go through the same process as all of our other members: login to the app at the time of a gift card drop (Thursdays at 1pm EST) and redeem your points for a gift card which will be delivered instantly.

  I apologize if what I've mentioned above is frustrating, but it is the truth. Should any updates be carried out pertaining to the redemption process, we will be in touch with members accordingly.

  Thank you for your understanding.

   

  BBB, please consider this matter closed.

  Customer Answer

  Date: 08/17/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

   To point 1: Drop told members it was modifying the process to enhance customer experience, but would require extending delivery to 60 days. After no gift cards were delivered to any members (much longer than 60 days), Drop sent an email that the delay was due to cash flow issues, and that all promised deliveries were now cancelled. That is a perfect example of lying to your members - you simply didnt have the money to pay out but didnt want to tell anyone.

   

  to point 2 - your new process is burdensome and essentially restricts users from getting what was promised, even while fulfilling our obligation. Im guessing this is still a cash flow problem you dont want to admit. 
  

  Ive heard rumors of pending class action, of which Im sure the BBB will note. Im not the only one with these issues - in fact, many members are commenting and asking for info via social media and are being ignored.

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************
  
  
  
  
   
  

• Initial Complaint

  Date:07/27/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Drop gives you money or credit towards redeeming for gift cards for using retailers and conducting business with retailers that pay them for promoting businesses or products. Recently they had sent out an email to everyone who had requested gift cards (myself included) it would be 60 days before they would get the gift cards due to an unforeseen problem. I waited the 60 days and 2 weeks then an email we received after waiting all this time said they would credit us back the money plus a bonus and we would have to go in every Thursday at 1 pm and request a gift card maximum of 1 a week ($25 only). Well at 1pm Thursday all you get is an error processing your request and the kicker is now your money or points or whatever you want to call it expires in 60 days.

  Business Response

  Date: 08/01/2023

  Hi there,

  A communication went out to all members affected by the gift card delay on Monday, July 17th, 2023. This communication confirmed the refund of all gift cards redeemed between April 3rd and July 16th. The job was successfully completed by our engineers and all affected members were refunded. This communication also confirmed that all affected members received a bonus for the delay we experienced. These bonuses have all gone out.

  I apologize that the new redemption process is not what youd hoped it would be. We are always appreciative of members who share their point of view on platform changes, so thank you for taking the time to write this.

  If you have any issues specific to your account, please kindly submit a support ticket to ******************** and one of our support agents would be happy to help you out.

  Please consider this matter closed, there is no further action required here either on our part or on the part of the member.

  Customer Answer

  Date: 08/02/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  You refunded to the account not to me. I have no access to the refund and according to your new policy all points / money will expire in 90 days  of gift cards are sold out in 2 minutes time then those gift cards are minimal compared to the monies owed which means you do not have the funds owed to members  you should have fulfilled the orders that had been given since we had requested them first instead we are basically at the end of line with everyone else that are just earning the funds now when we had the funds for 70+ days waiting on something promised to us not the funds put back in accounts we do not have access to before they expire because we cant get the gift cards originally promised to us  

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *********************
  
  
  
  
   
  

  Business Response

  Date: 08/11/2023

  Hi there,

  Thank you for your response. We understand you don't find our response satisfactory, but it is the truth and there is nothing new we can tell you at this point.

  Points do not expire and if you have any questions with regards to expiration, please kindly reach out to our support team at ********************* We cannot refund any of our members in cash or cheques as we do not have the information required to do that. This is by design, we only have enough information as we need to ensure our members' safety. Points have been returned to members' accounts to ensure they can make use of them the same way they did before they were originally redeemed. As a gentle reminder, points can also be redeemed for Crypto currency.

  As soon as we have any updates on the redemption process, we will be sure to inform all of our members.

  Thank you for your understanding.

  BBB, please consider this matter closed.

  Customer Answer

  Date: 08/14/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Its clear we are not going to agree on any resolution  this past Thursday from 12:59 until 1:04 I got there is a problem with the Drop server and when it finally allowed me in the gift cards were sold out so I guess I just write off my $85 credit towards gift cards and just make sure people are informed on the status quo  I know your advertising revenues wil dwindle because I am not the only disgruntled user I have seen the posts and if you havent looked you should  people were loyal even when you said it would take time to process requests but when you backpedaled on your word you lost the respect of users and apparently their business  I am done  I have deleted my cards and will continue to try and get gift cards knowing that will probably never happen as if it takes 4 minutes to sell out there arent that many to begin with  

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *********************
  
  
  
  
   
  

• Initial Complaint

  Date:07/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for it this apps program a few years ago and they promise points that are exchangeable for gift cards of a certain value. The value of the points is supposed to be 100 points per dollar.*********** has recently undergone some financial strains and possible fraud because companies that they are offering points to sign up for have told me in writing that they have never heard of this app and they went through their higher chains of command to verify this.I am currently out over $100 worth of gift cards given my pending points which they should have processed by now and the points already in my account.They have recently gone to a "gift card drop" which is supposed to be available at 1:00 p.m. eastern time on thursdays. I was logged in prior to 1:00 p.m. at 1:00 p.m. and until 1:12 p.m.. *********** alleges that they now used to factor occasion but no text message or phone call was ever received by me when attempting to use their two-factor authentication on my telephone number registered with them. I have been unable to redeem my gift cards at all and the company is unwilling to issue them.the only acceptable resolution would be for them to make me whole in terms of providing a refund of every dollar that I have spent trying to obtain their points. This would come to approximately $500. I initially tried to just obtain gift cards in the points amount that I was owed but the company has refused this offer. I've been unable to get a reply from them for the past 6 days.

  Business Response

  Date: 08/01/2023

  Hi there,

  A communication went out to all members affected by the gift card delay on Monday, July 17th, 2023. This communication confirmed the refund of all gift cards redeemed between April 3rd and July 16th. The job was successfully completed by our engineers and all affected members were refunded. This communication also confirmed that all affected members received a bonus for the delay we experienced. These bonuses have all gone out.

  I apologize that the new redemption process is not what youd hoped it would be. We are always appreciative of members who share their point of view on platform changes, so thank you for taking the time to write this.

  If you have any issues specific to your account, please kindly submit a support ticket to ******************** and one of our support agents would be happy to help you out.

  Please consider this matter closed, there is no further action required here either on our part or on the part of the member.

  Customer Answer

  Date: 08/11/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  The company has pulled a complete and utter bait and switch and are using their new " process " as An excuse for they're not honoring their obligations. A refund of unredeemable points isn't the same as a gift card which is what I signed up for. 

   If I do not receive the full refund of every ***** I've put in I will continue to escalate this and the company will face a possible class action lawsuit because they are unwilling to honor their obligations and serve to go to court over it. 

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *******************************
  
  
  
  
   
  

  Business Response

  Date: 09/26/2023

  Hi there,

  Thank you very much for reaching out. We are always appreciative of members who share their point of view on platform changes, so thank you for taking the time to write this. We are actively iterating on the gift card redemption process and are hoping to improve the experience for all members so they are able to redeem their points with more ease. As part of the changes we made, we refunded the points to members with added bonuses so members can go through the new redemption experience to receive their gift cards. We apologize that the new redemption process is not what youd hoped it would be.

  We also have recently made improvements to the redemption process that allowed members to redeem their points while encountering fewer errors along the way. Along with this improvement, we also made the decision to reduce the amount of app pages that are due to load around the time of the gift card drop to ensure the load on our servers was not too much to handle. Both of these improvements worked and allowed members to redeem even faster than usual. 

  If you have any issues specific to your account, please kindly submit a support ticket to ******************** and one of our support agents would be happy to help you out.

• Initial Complaint

  Date:07/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Drop Technologies has, since 4/24/23, refused to honor its own redemption policies, outlined in the terms of service for its app, regarding the redemption of points for gift cards, points being earned by allowing Drop to have access to individuals banking information. Drop continuing to access this information while not honoring gift card redemptions feels fraudulent. After an extended period of refusal to acknowledge customers inability to redeem gift cards, Drop now is attempting to make users compete in a lottery for redemption. This also violates their terms of service. I want the $50 Amazon gift card I redeemed points for in April for to be delivered, and the opportunity to redeem any remaining points directly, and not in an ad hoc cattle call format.

  Business Response

  Date: 08/01/2023

  Hi there,

  A communication went out to all members affected by the gift card delay on Monday, July 17th, 2023. This communication confirmed the refund of all gift cards redeemed between April 3rd and July 16th. The script was run successfully and all affected members were refunded. This communication also confirmed that all affected members received a bonus for the delay we experienced. These bonuses have all gone out.

  I apologize that the new redemption process is not what youd hoped it would be. We are always appreciative of members who share their point of view on platform changes, so thank you for taking the time to write this.

  If you have any issues specific to your account, please kindly submit a support ticket to ******************** and one of our support agents would be happy to help you out.

  Please consider this matter closed, there is no further action required here either on our part or on the part of the member.

• Initial Complaint

  Date:07/21/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint as I see that Drop has made the gift card redemption extremely difficult. Drop claimed on July 12 in an email to their users that their gift card redemption functionality would return to normal and all gift cards would be delivered instantly after July 17. However, the reality is that they have very limited gift card to redeem every week. Those gift cards are sold out within a few minutes every time after they allow people to redeem. I request Drop to fix their false advertisement. Their gift card redemption program has becoming a joke since 7/17. They shall make it assessable to all their users as long as they want to redeem up to $25 once each week. It is not acceptable that they provided very limited gift cards which got sold out within minutes! It appears to me that they made money out of their users but prevent most of their users to cash out the hard-earned points.

  Business Response

  Date: 08/01/2023

  Hi there,

  A communication went out to all members affected by the gift card delay on Monday, July 17th, 2023. This communication confirmed the refund of all gift cards redeemed between April 3rd and July 16th. The script was run successfully and all affected members were refunded. This communication also confirmed that all affected members received a bonus for the delay we experienced. These bonuses have all gone out. 

  I apologize that the new redemption process is not what youd hoped it would be. We are always appreciative of members who share their point of view on platform changes, so thank you for taking the time to write this.

  If you have any issues specific to your account, please kindly submit a support ticket to ******************** and one of our support agents would be happy to help you out.

  Please consider this matter closed, there is no further action required here either on our part or on the part of the member.

  Customer Answer

  Date: 08/02/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   They failed to provide a solution to let their customers redeem gift card. Every time they open the redemption window, the gift card is sold out quickly. It is just impossible for customers to redeem. I don't see how they plan to fix this matter in their response.

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  
  ** **
  
  
   
  

  Business Response

  Date: 08/11/2023

  Hi there,

  Thank you for your response. We understand you don't find our response satisfactory, but it is the truth and there is nothing new we can tell you at this point. As soon as we have any updates on the redemption process, we will be sure to inform all of our members.

  Thank you for your understanding.

  BBB, please consider this matter closed.

  Customer Answer

  Date: 08/14/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ** **
  
  
  
   
  
  

• Initial Complaint

  Date:07/06/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had redeemed ****** points for a $50 Amazon gift card and have not received it. I had already spoken to customer service and was told I would get my gift card but still have yet to receive it. I want the gift card I have waited over 60 days for,

  Business Response

  Date: 07/07/2023

  Hi again,
  A communication will be going out to all affected member next week. This communication will be coming from Drop's CEO and will outline a timeframe during which rewards (gift cards) will be sent out.
  Please consider this matter closed, there is no further action required here. The communication will be sent out next week and members will be kept up-to-date on their rewards.
  Thank you.

  Customer Answer

  Date: 07/11/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  On your app it says the timeframe for the gift card to arrive is 60 days. Also from ******** and other social media platforms this is a generic message that customers have received. The issue is not resolved until the gift card is in my email and on the drop app. The date it was supposed to be in the account was June 26th. This is unacceptable and not in good faith for consumers. 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *********************************
  
  
  
  
   
  

  Business Response

  Date: 07/19/2023

  Hi again,

  A communication went out to all members affected by the gift card delay on Monday, July 17th, 2023. This communication confirmed the refund of all gift cards redeemed between April 3rd and July 16th. The script was run successfully and all affected members were refunded. This communication also confirmed that all affected member received a bonus for the delay we experienced. These bonuses have all gone out.

  I can confirm I have double-checked and all points that needed to be paid out have now been paid out.

  Thank you for your understanding, please consider this matter closed.

  Customer Answer

  Date: 07/21/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *********************************
  
  
  
   
  
  

• Initial Complaint

  Date:07/05/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Drop is a cashback-collecting company that uses customers' credit card informations to acquire share of the purchase from various retailers. I redeemed the pay out option with several of $25 gift cards from ********** Chitpotle, and Apple. I redeemed 3 of $25 ********* gift cards, 1 of $25 Apple gift card, and 1 of $25 Chitpotle gift card on April 28, 2023.Drop provided that the gift card redemption can take up to 60 days and I would be receiving them in the promised time frame. After 60 days, I opened a service ticket (******) to request the gift cards as I have not received them.An associate named ***** at Drop replied saying that the gift cards can take longer than 60 days timeframe and could not provide timeline when they will be issued to me. I am writing this complaint and review to let others know that the company does not hold up its promise, let alone provide adequate customer service.

  Business Response

  Date: 07/07/2023

  Hi again,
  A communication will be going out to all affected member next week. This communication will be coming from Drop's CEO and will outline a timeframe during which rewards (gift cards) will be sent out.
  Please consider this matter closed, there is no further action required here. The communication will be sent out next week and members will be kept up-to-date on their rewards.
  Thank you.

• Initial Complaint

  Date:07/05/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I have used drop for years and I have had much success. At the start of this year drop started to make changes. These changes have gotten progressively worse. The worse change of all is the gift card redemption system. I used to receive gift nearly instantly but now it is 60+ days. I am still waiting on my 3 $25 gift cards, it is sad because drop is going to lose a lot of customers if this continues to happen.

  Business Response

  Date: 07/07/2023

  Hi again,
  A communication will be going out to all affected member next week. This communication will be coming from Drop's CEO and will outline a timeframe during which rewards (gift cards) will be sent out.
  Please consider this matter closed, there is no further action required here. The communication will be sent out next week and members will be kept up-to-date on their rewards.
  Thank you.

  Customer Answer

  Date: 07/11/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *****************************