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Business Profile

Financial Technology

Raisin
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

4.16

Average of 100 Customer Reviews

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Review Details

  • DANIEL N

    Date: 03/15/2025

    DANIEL N

    Date: 03/15/2025

    I am disenchanted with the time it takes to complete my transfer, and after 10 days, my funds are not yet available to withdraw money from. I attempted to make a small withdrawal, as a test, only to find the deposit I made is still not available to take money ******* addition, when I attempted to add this account with Valley Bank, through Raisin, to my ************** for monitoring, the ********** Routing and account numbers are not recognized.I attempted to withdraw full amount of deposit, and close this account, but as I said, the funds are currently unavailable still to do anything with. I will again, have to call their customer service to inquire when I can withdraw all of my deposit and close this account. This is not a banking system I am familiar with.

    Raisin

    Date: 03/18/2025

    Thank you for taking the time to share your experience with us. We appreciate your feedback and are committed to addressing your concerns directly. A member of our leadership team has contacted you on March 18, 2025, to work towards a resolution. If you have any additional questions or require further assistance, please do not hesitate to reach out to our customer service team at **************.
    Thank you for your patience and understanding.

  • Jessica T

    Date: 03/13/2025

    Jessica T

    Date: 03/13/2025

    **************** was super fast on fixing my problem. They also gave me a call back super quick.

    Raisin

    Date: 03/16/2025

    Thank you so much for taking the time to share your positive experience with our customer service team! We're thrilled to hear that we were able to resolve your issue quickly and efficiently, and that our follow-up call met your expectations. Your satisfaction is our top priority, and we appreciate your feedback. We look forward to serving you again in the future!

  • Roy C

    Date: 03/10/2025

    Roy C

    Date: 03/10/2025

    Very helpful. Thank you very much! I will stick with Raisin for investing my savings.

    Raisin

    Date: 03/14/2025

    Thank you for your kind words and for choosing Raisin for your savings investments. We're delighted to hear that you found our services helpful and appreciate your loyalty. Your trust in us means a great deal, and we look forward to continuing to support you in achieving your financial goals. If there's anything else we can assist you with, please don't hesitate to reach out. Thank you again for your support!

  • Chasity D

    Date: 03/10/2025

    Chasity D

    Date: 03/10/2025

    Account is locked, attempted a few times with agent, then call was disconnected . No attempt was made to call me back despite having my phone number, she verified it at the end of the call!We will be closing this account ASAP if we ever get back into it.

    Raisin

    Date: 03/14/2025

    We are truly sorry to hear that your experience with our customer service did not meet your expectations. We understand how frustrating it must be to have your account locked and then face difficulties in resolving the issue over the phone. We apologize for the inconvenience caused by the disconnection during your call and for not being able to follow up with a return call as you had hoped. During periods of high call volume, our team works diligently to assist as many customers as possible. Unfortunately, this can sometimes limit our ability to make return calls immediately. We appreciate your patience and understanding in this matter. We regret that we were unable to provide the level of service you deserved, and we are sorry to hear that you are considering closing your account. If you would like to discuss this further or explore options for resolving your account issues, please feel free to reach out to us. We value your business and would like the opportunity to make things right. Thank you for your feedback, which helps us improve our services.

  • Nhu N

    Date: 03/05/2025

    Nhu N

    Date: 03/05/2025

    Fantastic platform and customer service. Extremely fast response to my log in issue with a thorough explanation of what happened.

    Raisin

    Date: 03/07/2025

    Thank you for your kind words about our platform and customer service! We're delighted to hear that our team was able to resolve your login issue promptly and provide a clear explanation. Your satisfaction is our top priority, and we're committed to ensuring that you have a seamless experience with us. Thank you for choosing our platform, and we look forward to continuing to support you!




  • Phillip B

    Date: 03/05/2025

    Phillip B

    Date: 03/05/2025

    Very smooth and easy to navigate. Customer support was professional and helpful.

    Raisin

    Date: 03/14/2025

    Thank you for taking the time to share your positive experience with us. We're delighted to hear that our platform was smooth and easy to navigate, and that our customer support team provided the professional and helpful assistance you needed. Your satisfaction is our top priority, and we're grateful for your feedback. We look forward to continuing to serve you well in the future.

  • Daniel A

    Date: 03/03/2025

    Daniel A

    Date: 03/03/2025

    Raisin customer service completed my online request quickly and accurately. I was very impressed.

    Raisin

    Date: 03/04/2025

    Hey ******, thank you for taking the time to share your positive experience with the Raisin team. We're thrilled to hear that our team was able to complete your online request quickly and accurately. Your satisfaction is our top priority, and we're glad we could meet your expectations.We appreciate your kind words and look forward to serving you again in the future. If there's anything else we can assist you with, please don't hesitate to reach out.
    Thank you for choosing Raisin!

  • Terry L

    Date: 03/02/2025

    Terry L

    Date: 03/02/2025

    Everyone was great, and I was very happy with the process.

    Raisin

    Date: 03/07/2025

    Thank you so much for taking the time to share your positive experience with us. We're thrilled to hear that everyone involved made a great impression and that you were satisfied with the process. Your feedback is invaluable to us, and we look forward to serving you again in the future. Thank you for your support!



  • Steven L

    Date: 02/26/2025

    Steven L

    Date: 02/26/2025

    I've always had a good experience with the ****** customer support. The support is quick, timely and helpful. I have to say much better than my mail bank which is ******

    Raisin

    Date: 02/27/2025

    Thank you for sharing your positive experience with our customer support team! We are thrilled to hear that you have consistently received quick, timely, and helpful assistance from us. Your comparison to other services is especially appreciated, as it highlights our commitment to providing exceptional support. We value your loyalty and look forward to continuing to meet your expectations in the future. If you have any further questions or need assistance, please don't hesitate to reach out.

  • J.D. E

    Date: 01/29/2025

    J.D. E

    Date: 01/29/2025

    EVERYTHING WENT VERY SMOOTHLY, WAS ABLE TO TAKE CARE OF MY ISSUES PROMPTLY.

    Raisin

    Date: 01/30/2025

    Thank you for taking the time to share your experience! Were delighted to hear that everything went smoothly and that we were able to address your issues promptly. At Raisin, we prioritize efficiency and customer satisfaction, and its wonderful to know that we met your expectations. If you have any further questions or need assistance in the future, please dont hesitate to reach out. We appreciate your support and look forward to serving you again!

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