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Business Profile

Financial Technology

OnePay

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Financial Technology.

Reviews

Customer Review Ratings

1.01

Average of 69 Customer Reviews

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Review Details

  • Mississe L

    Date: 05/08/2024

    I have been scam and money withdrew from my account. I called the bank next day but they could not stop the transaction. The scammer that control also my email send email to the bank that I withdrew the dispute which I never did. I call them to reopen. They Drag their feet and finally denied the dispute.Why are even operating?

  • Richard M

    Date: 04/15/2024

    I received a One Debit card in the mail that I never applied for. They were asking me for my SS# and other personal info, which I did not give. When I asked for the fraud department, they said there isn't one. I offered to give the card # , but they said they couldn't look up my account with the card #.SCAM??

  • Anbrea T

    Date: 04/11/2024

    Someone stole almost 500 off my card and now One is not trying to give me my money back they said Im the one that did it lol why would I take my own money off my card and try to get it back? I had just got paid and someone stole it I wasnt even no where in the area when someone took the money off my card

  • Holly W

    Date: 02/29/2024

    I supplied documentation that a One representative stole money from my card. They literally stole every dollar off my card, made a police report, showed where their representative contacted me *** supplied me with a pin from their server and they would not return my funds. The customer service is lacking in many ways!! They are FDIC insured but unable to use fraud prevention measures and have failed to correct the issue in anyway. I wouldn't use this service for absolutely anything. Absolutely the worst experience ever. Poor poor customer service and absolutely frustrating amount of lies deceit from their end. They denied returning the money that was stolen and I will absolutely have to take this forward to get my money back. All of the evidence shows exactly what occurred and they have failed to address any of the issues!

  • Elaina H

    Date: 02/08/2024

    The company uses robot calls to call me. It calls me multiple times a day and leaves voice message. I hit the do not call button then I get another call. They call me from a different phone number every time, so blocking the number is pointless as they continue to call. I have pressed to speak with someone multiple times then get hung up on. I want them to stop calling me. I am on the Do not call list.

  • Tia W

    Date: 02/02/2024

    DO NOT BANK WITH THIS COMPANY!!!!!!This company has NO SECURITY in place for fraudulent scams. I believe they are scammers themselves by allowing your information to be accessible to foreign countries. my card has been charged multiple times from ****** and ******, the company told me that with Mastercard the merchant can keep updating your card information if you report your card stolen or try to get a new one. $500 dollars was taken from me I filed a dispute the company informed me that they may or may not credit my account due to the merchant authorizing my card even though I did not physically swipe my card in ******. I am from ***** there is no way I could possible swipe my card and approved this charge.there was no security text asking if I was making the payment to try to stop it before the purchase went through . I was told to call the merchant to try and receive my money back. This is the most absurd way to receive money back from fraud while dealing with a bank. Again DO NOT BANK WITH THIS COMPANY!!!

  • Dawn J

    Date: 01/25/2024

    I am a Spark worker for ******* and some how an account was allowed to be opened using my name but a fraudulent email and telephone number resulting in $595 being transferred via CashApp to a *************** disputed and they told me I would receive a provisional credit in 21 days!! Today, a week later, the closed my account which still has money in from my Spark work and now I have no access! Im lost as their customer service is horrible and non caring or responsive.

  • Peter D

    Date: 01/01/2024

    Closes my account without notice. I used the mail a check feature, the check was never received by the recipient so they said the amount of the check was credited back to my account. The only problem is my account is closed. Customer support said that it would be escalated and someone would reach out. It's been well over a month and I have heard nothing. Easily the worst financial institution I have ever used.

  • Patsy D

    Date: 12/27/2023

    Well they allowed someone to take money from my account then say no fraud but the other company that took money gave my refund after their investigation. They should have pay for emotional physical this has caused. Do not trust them.

  • Tranisha R

    Date: 12/14/2023

    September 29 I did a dispute my money was stolen from a social security payment I did the dispute I just received the dispute check from them on 11/08/23 when they sent it out I got the check a day after Thanksgiving when i received I noticed and a lot of the banks notice it looked fraudulent nobody will cash it nobody its a personal check and I don't know why they sent a personal check cause I didn't have. A personal bank I had a checking these are Indians they keep lien about a internal team that no one can msg or talk to but them I'm talking too a lawyer they not finna keep on playing with. My disabled baby money

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