Business Profile
Financial Technology
OnePayThis business is NOT BBB Accredited.
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Reviews
Customer Review Ratings
1.01/5 stars
Average of 69 Customer Reviews
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Review fromAna D
Date: 09/05/2025
1 starterrible closed my account because of a fraud charge been using them for one year, so much for keeping loyal customers. They ruined my employment chances. **************** representative lied and cussed at meReview fromStephanie B
Date: 08/22/2025
1 starDont waste your time buying a OnePay Mastercard debit card. I purchased a product from a merchant and he overcharged me. I asked OnePay can they get me a refund for the overage they said no and closed the case. There was no explanation. So then I asked them to see if they could get a refund for the product I bought since it was grossly misleading! I put the claim in they came back and said no that I paid the money for the product. And closed that case too! They are Horrible! I transferred the rest of my funds to my other bank account and I canceled the card!!!OnePay
Date: 08/25/2025
Hello *********,
Thank you for sharing your feedback. We sincerely apologize that your experience has led you to publish a review. At OnePay, we take customer concerns very seriously and value the opportunity to address them.
Please rest assured that we are actively reviewing your case. We will contact you directly via the email address associated with your OnePay account once our investigation is complete.
Additionally, you can contact our customer service team at **************, available from 9:00 AM to 9:00 PM ET, seven days a week. Additionally, our in-app chat support is available 24/7.
Thank you for your patience.
Kind regards,
OnePayReview fromKy’Liyah M
Date: 08/20/2025
1 starThe fraud department doesnt do their job in investigating claims also the supervisors never come to the phone I dont think you could pray for worstReview fromClint M
Date: 08/19/2025
1 starHad a return to buy cancer med one pay wouldn't release money for almost 5 days everyone else released money not one pay isn't the first time they did this but ill tell ya its gonna be the last im doneOnePay
Date: 08/20/2025
Hello *****,
Thank you for sharing your feedback. We sincerely apologize that your experience has led you to publish a review. At OnePay, we take customer concerns very seriously and value the opportunity to address them.
Please rest assured that we are actively reviewing your case. We will contact you directly via the email address associated with your OnePay account once our investigation is complete.
Additionally, you can contact our customer service team at **************, available from 9:00 AM to 9:00 PM ET, seven days a week. Additionally, our in-app chat support is available 24/7.
Thank you for your patience.
Kind regards,
OnePayReview fromMatthew H
Date: 08/14/2025
1 starClosing accounts for no reason fraudulent activity and then wont elaborate will not open my account back up or let me change my password or nothing no help I wouldnt recommend using themOnePay
Date: 08/18/2025
Hello *******,
Thank you for sharing your feedback. We sincerely apologize that your experience has led you to publish a review. At OnePay, we take customer concerns very seriously and value the opportunity to address them.
Please rest assured that we are actively reviewing your case. We will contact you directly via the email address associated with your OnePay account once our investigation is complete.
Additionally, you can contact our customer service team at **************, available from 9:00 AM to 9:00 PM ET, seven days a week. Additionally, our in-app chat support is available 24/7.
Thank you for your patience.
Kind regards,
OnePayReview fromDave M
Date: 08/09/2025
1 starThis company will create accounts, using your deceased family members identity. When you plead with them to only freeze the account (you dont want access to credit, nobody gets hurt by a temporary freeze until they confirm the false account) they will deny your request, ask you to send a bunch of information to another representative, likely somebody residing in same country that hosts office building controlled by gangs of identity thieves) and they will tell you that the account will remain open for several days while the case is reviewed. This is the sort of company, American based, who hires foreign people that are willing to take the the criticisms of violated and frustrated Americans, and do nothing to help us, while the company profits. The worst sort of people. Cold blooded reptiles with a taste for blood would envy this company.OnePay
Date: 08/11/2025
Hello ****,
Thank you for sharing your feedback. We sincerely apologize that your experience has led you to publish a review. At OnePay, we take customer concerns very seriously and value the opportunity to address them.
Please rest assured that we are actively reviewing your case. We will contact you directly via the email address associated with your OnePay account once our investigation is complete. If you are not a OnePay customer, we will reach out to you at the email address provided with your review.
Additionally, you can contact our customer service team at **************, available from 9:00 AM to 9:00 PM ET, seven days a week. Additionally, our in-app chat support is available 24/7.
Thank you for your patience.
Kind regards,
OnePayReview fromEric B
Date: 08/01/2025
1 star-300 Trillion Stars THEY STEAL Theyve stolen twice from me. A more recent experience Ive had with them, I was at the gas station. I purchased gas through the app. I had about $70 on the cash account, 10 in the savings account. 80 totaled. I used $30 for gas. They put a $100 hold on my account. Which overdraft my account about $20. The hold was removed in about 30mins. I checked the balance and my account had $25 left. From 80dollars?!?!? I only used 30. I did some more digging and I see that the savings account overdraft $30. Taking the money out of savings NEVER happened before.** -so lets just say it did, count with me 80-30=50 correct? So why my account only has 25 in it. Where is the other 25?!?. I reached out to support in the app and they totally lied about how the process works. The response was, Thank you for your patience, I see that you made a transaction of $30 with the merchant *****. I can see the saving Backups in ON in your account. When you made the transactions the funds in the checking account was not sufficient so it pull from your saving pocket. Even if that was the case where is the other $25?? Mind you they lifted that hold. Another experience is I had ***** in DoorDash I deposited into the OnePay CASH account and I never saw it. Its posted that it went through. But I never saw that money. This c*** aint even accredited so idk why were evening using this application. I want them abolished!!OnePay
Date: 08/14/2025
Hello ****,
Thank you for sharing your feedback. We sincerely apologize that your experience has led you to publish a review. At OnePay, we take customer concerns very seriously and value the opportunity to address them.
Please rest assured that we are actively reviewing your case. We will contact you directly via the email address associated with your OnePay account once our investigation is complete.
Additionally, you can contact our customer service team at **************, available from 9:00 AM to 9:00 PM ET, seven days a week. Additionally, our in-app chat support is available 24/7.
Thank you for your patience.
Kind regards,
OnePayReview fromGary e
Date: 07/29/2025
1 starI added money through chime account. They said they never got and my account was restricted or should I say the 5th person I talked to said that. Then they closed my account. Now I have to wait 5-7 business days to get my money backReview fromPaulette C
Date: 07/28/2025
1 starThieves!! Don't fall for the $15 "One Pay Wallet ", as you check out online via their sister company. You can't "redeem", even after you've earned it, unless you open a cash account! Same "customer support " as their big sis, too...non existent, incompetent & you'll not get ANYWHERE. They can't conversate past their script, they can't understand the ***** concepts of their own company...so how could they possibly be capable of handling MY FINANCES. They aren't! I've had experience as one of their drivers, as a customer of their big sis, as a customer of their phone sibling, ..etc, etc, etc...SAME call centers...making the same rupees..as the SCAMMERS!!..as I struggle to get work in the ***! ..we're all bought and sold overseas...hopeless...OnePay
Date: 07/30/2025
Hi ********.
Thank you for sharing your feedback. We sincerely apologize that your experience has led you to publish a review. At OnePay, we take customer concerns very seriously and value the opportunity to address them.
Please rest assured that we are actively reviewing your case. We will contact you directly via the email address associated with your OnePay account once our investigation is complete.
Additionally, you can contact our customer service team at **************, available from 9:00 AM to 9:00 PM ET, seven days a week. Additionally, our in-app chat support is available 24/7.
Thank you for your patience.
Kind regards,
OnePayReview fromdave b
Date: 07/27/2025
1 starI give this place LESS THAN one star. I got a card at *******, put some money on it. They would not let me upload any additional money when my balance got low. They did not sent me a permanent card in the mail.... I put the card number on my amazon and **** accounts, and I cannot use it because they would not let me put additional money on the card. They MISLEAD ME on this whole thing. I feel I should be compensated from a lawsuit. They need to have a class action lawsuit against them.OnePay
Date: 07/29/2025
We sincerely apologize for your experience and truly regret the frustration this has caused. It is always our commitment to provide clear communication and reliable service. Our team will be reaching out to you directly to discuss your experience and address any issues as quickly as possible.
OnePay Customer Service team is available at **************, seven days a week from 9 AM to 9 PM ET. You can also reach us via our 24/7 chat support.
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