Reviews

Review Details

• Review fromLena W

  Date: 07/09/2024

  5 stars
  I had a lot of back and forth with ****** and spectrum with the bill being paid and she went above and beyond to make sure my payment was posted and my WiFi was back in when I got home. Thank you ******!

  Deferit, Inc.

  Date: 07/10/2024

  Hello ****,
  
  Thank you for sharing your wonderful experience with us. We're pleased to hear that our team was able to assist you with your billing and WiFi issues. It's always our goal to go above and beyond for our customers, and your kind words affirm that dedication.
  
  I'll make sure they know just how much their efforts meant to you. Ensuring your WiFi was up and running smoothly when you got home is precisely the kind of seamless experience we aim to provide.
  
  If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're always here to help!

• Review fromDeanna O

  Date: 07/09/2024

  5 stars
  This company has saved me. My husband was diagnosed with a brain tumor last year ad budgeting bills became a bit difficult. Not only does Deferit help me budget our bills better throughout the month, they also always give me additional time for payments, beyond the original two weeks you can move payments out, when I need it. I will continue to utilize their services as long as possible. I can't thank them enough for all the help they have provided. Their customer service is responsive and so kind.

  Deferit, Inc.

  Date: 07/10/2024

  Hello ******, 
  
  Your heartfelt message truly touched us, and we want to extend our deepest gratitude for sharing your experience.
  
  We are deeply sorry to hear about your husband's diagnosis. Navigating such a challenging time while managing finances can be overwhelming, and we are honored that Deferit has been able to provide you with some support and peace of mind.
  
  Our goal at Deferit is to make financial management as stress-free as possible, and it's stories like yours that inspire us every day. Knowing that we've been able to help you budget your bills more effectively and offer the extra time you needed is incredibly rewarding.
  Your appreciation for our customer service team is especially meaningful to us. Providing real time support and  being kind is at the core of what we do, and it's wonderful to hear that we've made a positive impact on your experience.
  
  Thank you for your continued trust in Deferit. We are here for you, ready to assist in any way we can, and look forward to supporting you for as long as you need.
  

• Review fromAndre P

  Date: 07/09/2024

  5 stars
  This is a great service. It really helped me through a tough time.Thank you

  Deferit, Inc.

  Date: 07/10/2024

  Hello *****,
  
  Thank you so much for your positive feedback! We're gratified to hear that our service was able to support you when you needed it most.
  
  If you have any further questions or require assistance in the future, you're always welcome to reach out to us the pleasure is always ours!

• Review fromCandice H

  Date: 06/21/2024

  1 star
  This company's service practices are deceptive and fail to adhere to the guidelines listed on the website. I attempted to use Deferit to pay a utility bill. As stated on website, I provided a bill that clearly outlined the information needed to pay the balance online (account/customer ID; my name, my address, etc.). Within three (3) hours time I received a message stating the bill was processed for payment via check. I immediately attempted to make contact through the support portal as my ****** would not accept a payment by check. My attempts at contact were well within business hours. My bank account was immediately debited that day's due payment, a membership fee and an additional fee - yet, somehow, customer service was not available to answer my questions. This all took place on the morning of Friday, June 14th. To date I have received absolutely no follow up to my continued attempts to contact their 'friendly customer agents'. The phone number provided should be removed as it is merely a recording stating they prefer you to contact them online (which they will not respond to, apparently). My utility bill was never paid. I incurred additional charges. So I am now scheduled to continue to pay Deferit for a bill that has never been paid - at a loss to me. Its nonsensical. Had they simply responded to me (they've had a week to do so) this could have been resolved. I cannot cancel my membership because the bill they allegedly 'paid' is tied to the account. I have e-mailed them three (3) times now requesting whatever supposed payment they made be cancelled and my membership/payment plan/and incurred fees be refunded to me in full. Having read through prior reviews, I don't want a coupon - I want my payments paid back to my account in full. I have absolutely no interest in using this service again so a coupon would be useless. To any individuals contemplating using this service, please do what I failed to do and perform your due diligence in researching.

  Deferit, Inc.

  Date: 06/24/2024

  Hi *******, 
  
  We deeply apologize for the frustration and inconvenience you've experienced. Managing bills should be simple, and we are sorry that we didn't provide the support when you needed us most. 
  
  Upon checking, we processed your payment by check because unfortunately, your ****** doesn't offer an online guest payment option ( Does not require login information).
  To make things right, we've canceled the check and refunded both your membership and installment fees. You should have already received an email confirming these steps.
  
  If there were any late charges due to this issue, please rest assured that our late payment guarantee covers them.
  
  Your feedback is incredibly valuable, and we're using it to improve how we communicate and serve our customers better moving forward.
  
  If there's anything else we can do or if you have more concerns, please reach out. We're here to help and ensure this is resolved to your satisfaction.
  

• Review fromRachel Y

  Date: 06/12/2024

  1 star
  Awful company. Does not let you cancel membership in app. $15 a month is insane to charge monthly. I asked numerous times to revoke ach and debit authorization and that i would be manually paying each month moving forward for my two remaining installments. They do not respond at all. Ended live chats. Do not reply to numerous emails. By federal law they are required to accept my request to revoke ach and debit authorization. They are breaking federal law. I disputed the monthly charge as i told them numerous times i did not want to be charged a monthly membership fee but they do not listen. Now theyre sending threatening emails to report negatively to credit and collections. Absolute scum company. Would never ever recommend. All other pay in 4 companies are easy to deal with and reach. Not this one. They have insanely bad reviews now looking so avoid at all costs!!!! will be contacting federal channels to report their practices for breaking the law

  Deferit, Inc.

  Date: 06/13/2024

  Thank you for your review and the emails that you sent us and we apologize if we couldn't fulfill your request immediately. The reason is that there's an outstanding bill in your account, which our system requires to be settled before canceling your subscription. We understand that you're facing challenges, so could you please provide documentation supporting your hardship? Kindly send it to ******************************* Once received, we'll do our best to assist you further.

• Review fromWilliam B

  Date: 06/10/2024

  5 stars
  They really did help me with my power bill when I was in a jam. The staff there, especially ***** stayed in constant contact with me and answered all my emails very quickly.

  Deferit, Inc.

  Date: 06/26/2024

  Hi ******, 
  
  Thank you so much for your kind words! We're thrilled to hear that we could help you with your power bill when you needed it most. ***** and the rest of our team are dedicated to providing quick and reliable support, and it's wonderful to know you had such a positive experience.
  
  If you ever need assistance again or have any questions, don't hesitate to reach out. We're always here to help!
  

• Review fromEVELYN P

  Date: 05/31/2024

  5 stars
  They always help a lot I'm so grateful to them

  Deferit, Inc.

  Date: 06/05/2024

  Thank you so much for your kind words! It's our pleasure to assist you whenever you need us. If there's anything else we can do for you, please don't hesitate to reach out. We're always here to help!

• Review fromSydney P

  Date: 05/31/2024

  1 star
  I paid $15 to start the membership only to get my credit checked and a denial. I want my money back.

  Deferit, Inc.

  Date: 06/05/2024

  Hi ******! Your account has already been activated. Kindly check your inbox and let us know if there's anything else we can help you with. 

• Review fromArmand T

  Date: 05/10/2024

  2 stars
  The reviews say it all. Wish I had seen them before I paid $15 plus a 99 cent fee for processing.....I cancelled my account in 5 minutes. Still charged $16 for nothing

  Deferit, Inc.

  Date: 05/13/2024

  Hi ******, 

  Thank you for reaching out and sharing your Deferit experience with us. We're genuinely sorry to hear that you've closed your account. Upon checking, we noticed that your account still requires verification. Once this step is completed, you'll have full access to all the great features Deferit has to offer.

  
  No need to worry we've already sent you a follow-up email and processed the refund request. Rest assured, we're here for you every step of the way to ensure that your concerns are addressed and resolved to your satisfaction. If you need any further assistance, please don't hesitate to reach out.We look forward to assisting you.

• Review fromPhilicia B

  Date: 04/29/2024

  5 stars
  They are very reasonable and very helpful to you when you dont have the extra funds

  Deferit, Inc.

  Date: 02/05/2025

  We're so glad to hear that you find Deferit helpful, especially when you need it mostthank you so much for sharing your Deferit experience, ********!