We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Financial Technology

Deferit, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Financial Technology.

Complaints

Customer Complaints Summary

  • 118 total complaints in the last 3 years.
  • 68 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/26/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a fraudulent account being reported by Deferit on my credit report due to this my credit score has dropped tremendously . I am not sure how this fraudulent account was opened in my name but I never authorized this account . I didn't even know about Deferit till I checked my credit report. I take great pride in maintaining a high credit score and paying my bills on time. I need this fraudulent account removed it is not mine. I have attached an FTC report

    Business Response

    Date: 08/26/2024

    Hi *****, 

    Thank you for bringing this to our attention. We want you to know that we take these matters very seriously and are here to support you through this. We've sent you an email requesting additional information to help us investigate further. We're committed to assisting you and getting this resolved. Thank you again for your patience and understanding as we work through this together.

  • Initial Complaint

    Date:08/20/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I keep receiving failed payment notices sent to my email claiming that I owe $152.28. I don't owe them any money. I paid off my balance months ago. They are attempting to double charge me for a bill that I already paid. This seems like a scam and I am surprised because I thought highly of Deferit.

    Business Response

    Date: 08/20/2024

    Hi *****,

    We apologize for the inconvenience caused by the incorrect payment notifications, and we appreciate you bringing this to our attention. We're happy to confirm that your account is up to date with no outstanding balance, and we appreciate your patience as we resolved this issue.

    Our team is actively working to address the glitch that caused these messages. Weve also sent you an email confirming that your account is now in good standing. Your feedback is incredibly valuable and helps us improve our service.

    If you have any further questions or need assistance, please dont hesitate to reach out. Thank you for being a valued customerwere here to ensure your continued satisfaction.

  • Initial Complaint

    Date:07/25/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Deferit is not Sending proof of payment to credit bureaus at all! And theyre saying because i didn't pay the membership fee again that they will not fix it! Credit score dropped 99 points then the next day 50 points due ti this matter. As of 7 days later it is still not reported and they declined reporting it. Cause of late membership fee payment DO NOT USE THIS COMPANY! This will take me years to fix! All my hard work gone!

    Business Response

    Date: 07/30/2024

    Hello ******,

    Thank you for bringing this to our attention. We understand how crucial it is to keep your credit score up to date, and were really sorry for any stress caused by the account lock. At ********************, our goal is to help you manage your bills and improve your credit score.

    Weve reviewed your account and sent you an email with details on how your payments were reported and the steps to unlock your account.

    If you need any help with upcoming payments or if youd like us to assist with extending your payment schedule to avoid future late reporting, please let us know. Were always here to help.

  • Initial Complaint

    Date:07/22/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ***********************************



     

    Business Response

    Date: 07/23/2024

    Hi *******,

    Were really sorry for the trouble youve faced and appreciate the chance to resolve your concerns.

    For the Mosaic Apartments bill, we understand how important it is to handle payment details correctly. Weve processed your refund and stopped the check payment as you requested. You should have received a refund receipt and a confirmation number to help you trace the refund from your closed account to your preferred account.
    Regarding the Spectrum bill, there was a delay due to a ********* outage affecting our systems. Weve now reprocessed the payment and sent you an email with the updated confirmation details. We know how crucial a reliable internet connection is, especially when working from home, and we hope your internet is now up and running smoothly.We are here to ensure all your concerns are resolved to your satisfaction. 

  • Initial Complaint

    Date:07/01/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    June 25 paid ***** membership fee and June 28th deducted a 1st installment payment payment of $64.73 This was supposed to be the required initial amount for the service of paying a ******** bill of of $175 dollars that I then pay back to them in 4 installments On the website they show the bill as paid. But in speaking with ******** they informed me that the system Deferit is running is not legit. and they will be returning their $175 payment as they do not do business with this company.

    Business Response

    Date: 07/01/2024



    Hi ****, 

    We're sorry to hear about your recent experience with Deferit, and we completely understand your frustration. Please know that we're here to assist you and ensure your account and payment are sorted out promptly.

    Upon checking, we've confirmed that your payment to ******** was successfully processed via ACH, which typically takes 2-3 business days to fully reflect. You should have received a receipt in your inbox for your records, which you can provide to ******** to assist with payment allocation.

    At Deferit, we take pride in being a trusted partner with billers like ****************** and TXU, ensuring secure and timely payments.

    We can make a payment to a ****** online if there is an online guest portal, if not by ACH otherwise by check. 

    Rest assured, we're committed to ensuring your account is sorted to your satisfaction. Please feel free to reach out if there's anything else we can assist you with.

    Business Response

    Date: 08/19/2024

    Hi ****, 

    We're sorry to hear about your recent experience with Deferit, and we completely understand your frustration. Please know that we're here to assist you and ensure your account and payment are sorted out promptly.


    Upon checking, we've confirmed that your payment to ******** was successfully processed via ACH, which typically takes 2-3 business days to fully reflect. You should have received a receipt in your inbox for your records, which you can provide to ******** to assist with payment allocation.

     

    At Deferit, we have helped over ******* customers pay their telecommunication bills, including ********. We can make payments to a ****** online through an online guest portal, via ACH, or by check if necessary.

    Rest assured, we're committed to ensuring your account is handled to your satisfaction. Please feel free to reach out if there's anything else we can assist you with.

  • Initial Complaint

    Date:06/27/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I use deferit for some bills. I am Not sure what is going on but every time I try to use my card it declines on and I asked the rep to look into this and he never responded. I have no problem paying for the bill but this website has had so many issues lately. I would rather just mail the payment because its entirely too many issues .

    Business Response

    Date: 07/01/2024

    Hi *******, 

    Thank you for reaching out, and thank you for being a loyal Deferit customer. We've partnered with our payments team and confirmed that your bank is declining the card. We've  sent you an email with detailed steps to resolve this right away! We apologize for any inconvenience caused and are committed to ensuring everything is sorted to your satisfaction. Please reach out if you need further assistancewe're here to help!

Deferit, Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.