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Business Profile

Financial Technology

Deferit, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Financial Technology.

Complaints

Customer Complaints Summary

  • 120 total complaints in the last 3 years.
  • 69 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/20/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    June 18th made payment of ***** to ************************* committed to paying $200 to Entergy Arkansas LLC,stated it was made online charging the $1.60 online charge. Entergy still shows no payment. I made 3 payments on the same day that showed on Entergy website immediately. This is a scam company.

    Business Response

    Date: 06/20/2024

    We contacted the customer and conducted an investigation with our back-office team. We apologized for the inconvenience caused and presented the customer with options on how to proceed with a refund through the ******. Our priority is to ensure a satisfactory resolution for the customer

  • Initial Complaint

    Date:06/17/2024

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello I have reached out to this company several times over the last month I believe with no response and don't want them reporting negative when i have contacted to make a payment

    Business Response

    Date: 06/17/2024

    We've contacted the customer and resolved their account unlock issue, enabling them to make payments successfully. Additionally, we have waived the past due membership fees that caused inconvenience. Our goal is to ensure the customer's concerns are fully addressed to their satisfaction.

    Customer Answer

    Date: 06/20/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ***********************



     

  • Initial Complaint

    Date:06/11/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I opened an account with deferit in hopes that they would help me with paying a bill. I uploaded my bill, paid the membership fee as well as the $95 for the deposit and as my first payment only for the bill TO NOT GET PAID. I havent been able to reach anyone by phone or email. They dont even have a contact number, everything is through a live bot chat. This website is a SCAM. Please do not spend your money here.

    Business Response

    Date: 06/12/2024

    We cancelled the check and refunded her first installment and security deposit. We sent her an email informing her of this resolution. 

  • Initial Complaint

    Date:06/07/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I uploaded my ************* bill on April 30th. Received an email that my bill was processed on May the 1st. Here we are on June the 7th and ************* still haven't received payment and I have made 3 out of the 4 payments already. I reached out to deferit 4 times and the 1st 2 times they said it was paid on May 1st and provided the receipt number. The last 2 times they have said a ticket was failed and somebody will get back with me but I haven't received anything letting me know they hangup or the problem as to why my bill hasn't been paid at ******* Power yet. The bill was 139 then and now it's continuing to go up plus late fees because it seems as though I haven't paid my bill.

    Business Response

    Date: 06/10/2024


    We've thoroughly investigated the payment matter and found that it didn't post to your account as expected. As per your request, we've processed the refund for the payment and included a complimentary coupon as a token of appreciation for your understanding during this inconvenience. Please check your email for further details on the follow-up process. Rest assured, we're here to ensure that your concerns are fully resolved to your satisfaction. If you have any questions or need further assistance, please don't hesitate to reach out.

    Customer Answer

    Date: 06/14/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ***************************



     

  • Initial Complaint

    Date:06/05/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have paid this company ***** to paid my ****** ATT bill, they stated to me that it has been paid. Well that is a lie. My service has been shut off and I had to make the payment myself to get my service restored also was charged a ***** fee for disconnection, and they yet to have paid it or even response to me.

    Business Response

    Date: 06/05/2024

    The customer's bill was processed and paid on June 3rd via ACH. The standard timeframe to reflect on ******** end is 2 to  3 business days. Responded to customer's email and provided a copy of the transaction receipt. Also advised that we do not encourage uploading of bills that are already due at the time of upload or due the next day since our processing time is 1 to 2 days. 

  • Initial Complaint

    Date:05/30/2024

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paid two TmObile bills using deferit each had a pay direct deposit one in the amount ***** and one in the amount of 100. According to their website fdeposit last will be released once bills have been paid. All bills have been paid with no outstanding balances yet they will not release my refunds. Reached out to customers 12 times with no response

    Business Response

    Date: 05/30/2024

    The Customer is confused between Pay Extra (she refers as Pay Direct) and Security Deposit. Reached out to customer and explained the difference. 

    "Pay Extra is when your available limit is insufficient to cover your total bill amount. For example, if your available limit is $100, and your bill amount is $200, for us to be able to pay your bill, you will be adding extra $100 upfront, then the remaining $100 will be divided into four installments. 


    On the other hand, Security Deposit is required for new account owners who did not meet certain parameters of our account verification process and is fixed to $19.99 amount. This is refundable once you completed your installments for that certain bill, where in your case, Security Deposit is not required."

    Customer Answer

    Date: 05/31/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ***********************



     

  • Initial Complaint

    Date:05/29/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Deferit is a scam! They hide all sorts of fees that you are not interested in. They claimed they saved me $240 and now expect me to pay them $120 of it but I was not interested in the first place. They should tell you these charges and you should be able to deny or accept them. I dont have an extra $120 for a phone call I could have made myself. Now, I cant cancel because of this charge. I want a refund for my membership and my account deactivated! They are deceiving.

    Business Response

    Date: 05/30/2024

    Reached out to the customer informing her that the bill savings were already cancelled and her account deactivated. Informed her also that a coupon was applied to her account for the membership fee, there should be no charge on her card. Asked her to provide us with a screenshot of the charge so we could further investigate and refund if applicable. 

  • Initial Complaint

    Date:05/20/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was promised a free month of service and never received it. So I signed up anyway and contacted customer service. I was told they would send a request to their back office team for a refund. *** followed up twice and have not received a response. I sent another email with an additional question asking if I cancel my account, would I still be charged the monthly fee for my outstanding payment.

    Business Response

    Date: 05/20/2024

    Hi *******,


    Thank you for your patience. Our back office team was dealing with a high volume of requests, which caused the delay. We sincerely apologize for the wait.
    I'm pleased to inform you that they have processed a coupon for your next billing cycle. Additionally, because this is not the experience we want for our customers, I've applied an extra coupon, giving you the next two months free with us. I hope this helps improve your experience.

    Customer Answer

    Date: 05/21/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    *******************************



     

  • Initial Complaint

    Date:05/17/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company lied saying the found $450 in saving and that I would have to pay them half of my saving with I weird. ******* sent me an email telling me that I would be getting a $30 loyal customer discount. This company just hit my bank account for $57. This is after the fact that I emailed them about the same situation. Letting them know that because they lied and are trying to get extra fund from me I did not want there service. I would paying them for the phone bill they paid and thats it. I do not want nor need them negotiating anything for me especially after getting the email from ******* saying something different. They ignored the email and still took money out of account.

    Business Response

    Date: 05/19/2024

    Cancelled the bill savings and refunded back to the customer's account. Sent email to *********************** informing her of the resolution. 

    Customer Answer

    Date: 05/20/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ***********************



     

  • Initial Complaint

    Date:05/17/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for this service, thinking I could make a timely payment on my utility bill.Well, come to find out, the service could take days to process, unfortunately I do not have that long. Ive already paid the $14.99 sign up fee, then I paid the $55 installment for my electric bill.There is no confirmation on when my bill will be paid, and no way to contact Deferit for more details.I would just like a refund on all services.

    Business Response

    Date: 05/19/2024

    The customer's bill was already successfully processed. She also sent another email saying "Never mind. I am satisfied". 

Deferit, Inc. is NOT a BBB Accredited Business.

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