Business Profile

Financial Technology

Brigit

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Brigit's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

284 total complaints in the last 3 years.
63 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/08/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have no idea who this company is or what they do. I have never signed up for any membership or anything else with this company. I filed this complaint against the company, because they will reply to the BBB and probably ignore me. I'd like all the information about this account including the original application. I never heard about this company until today.Account number ****************** I'd: ********** ***
Business Response
Date: 04/08/2024
Brigit is in receipt of BBB complaint ID ******** filed by ******************* regarding an account he is claiming he does not have.

Please be advised that Brigit takes consumer complaints seriously and all complaints are thoroughly investigated. Sometimes Brigit may ask consumers for additional information or evidence to support their claims.

In this instance, Brigit found there is no Brigit account currently with the name *******************, or an account with the number ************ or email ******************* and our records indicate there has never been a Brigit account under the email *******************. Further, Brigit does not have account numbers such as the type ******************* as indicated in his complaint. For assistance, ******************* will need to contact our ************* team for assistance at ****************************************
Brigit trusts that the information provided is sufficient to close this complaint. If this user has additional questions or concerns they are invited to contact Brigit directly at hellobrigit.com/support.

Customer Answer
Date: 04/26/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because
Then why is there an BRIGIT account membership ID: ***************, INDN: ******************* *** ************* ***
LISTED ON A JOINT ******** ACCOUNT WITH A $8.99 PAYMENT TO BRIGIT.COM, STATING ITS A; FINANCE:LOANS
I'LL TELL YOU WHY, ITS AN IDENITY THEFT ACCOUNT. BET THE ***** NUMBER HAS A *** AREA CODE, BET ITS A GMAIL ACCOUNT WITH NUMBERS **** IN IT. BET MY SS# WAS USED ***********
I'LL BE REPORTING THIS TO IDENTITY THEFT.GOV AS SOON AN BRIGIT SUPPLIES ME WITH ALL THE INFORMATION OR i WILL REPORT THEM AS BEING COMPLAISANT WITH THE IDENTITY THEFT.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*******************

Business Response
Date: 06/03/2024
Brigit has no further information to provide. We would also like to note that a manager of our ************* team reached out to ************** via email to try to locate more account information, such as the bank account in which ************** is being charged, so that we could attempt to locate the connected Brigit account. We were then provided a "cease and desist" notice from **************, stating that we were not to contact him again. Since we have attempted to receive the information needed to resolve this issue from **************, but were denied such a request, we cannot resolve this issue to ****************** satisfaction. If ************** would like to provide the banking information for where he is seeing Brigit charges, we would happily review it and provide a resolution to this complaint. If ************** wishes to share this information, he can email us at *********************************************

Please see our original response here:

Brigit is in receipt of BBB complaint ID ******** filed by ******************* regarding an account he is claiming he does not have.

Please be advised that Brigit takes consumer complaints seriously and all complaints are thoroughly investigated. Sometimes Brigit may ask consumers for additional information or evidence to support their claims.

In this instance, Brigit found there is no Brigit account currently with the name *******************, or an account with the number ************ or email ******************* and our records indicate there has never been a Brigit account under the email *******************. Further, Brigit does not have account numbers such as the type ******************* as indicated in his complaint. For assistance, ******************* will need to contact our ************* team for assistance at ****************************************

Brigit trusts that the information provided is sufficient to close this complaint. If this user has additional questions or concerns they are invited to contact Brigit directly at ************************
Customer Answer
Date: 06/03/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

1. This company can not stop making false statements and being dishonest.
2. The attached pdf's show they have been sent the deposit information, it's also been sent to the BBB, *** identity theft division and the ** AG's office. As you can see from the email list.
3. Its an identity theft account of course it doesn't have my email and phone number...clowns. You've been told numerous times the phone number has a *** area code and the email is a gmail with the numbers **** in it.
4. If you don't have my bank info, how did you refund the $8.99 membership fee? because you're being dishonest and you have the information.
5. they refuse to give me a copy of the original application.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*******************
Initial Complaint
Date:04/03/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I canceled my whole account 2 months ago didn't know they were going to take money out I was on the free subscription I didn't tell them to put me on on a paying one
Business Response
Date: 04/03/2024
Brigit is in receipt of BBB complaint ID ******** filed by ************************ regarding a refund of our Plus plan membership fee.

Please be advised that Brigit takes consumer complaints seriously and all complaints are thoroughly investigated. Sometimes Brigit may ask consumers for additional information or evidence to support their claims.

In this instance, Brigit found this user signed up for our Plus plan on 1/31/24 and their plan was still active when we reviewed the account to respond to this complaint. The membership has since been cancelled. Since this user was on our Plus plan from 1/31/24 until today, 4/3/24, all fees charged between those dates are correct and not eligible for a refund. With the Plus plan now cancelled, they are not being charged going forward.

Brigit trusts that the information provided is sufficient to close this complaint. If this user has additional questions or concerns they are invited to contact Brigit directly at ************************

Customer Answer
Date: 04/03/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because
I didn't want to be in it in the first place when I found out I was on it I cancelled it next day you put me back on I had no acknowledgment about it,it's not right I don't care if you fixed this problem or not I'm going to work people.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

************************

Business Response
Date: 04/12/2024
Brigit has no further information to provide. Please see our original response here:

Brigit is in receipt of BBB complaint ID ******** filed by ************************ regarding a refund of our Plus plan membership fee.

Please be advised that Brigit takes consumer complaints seriously and all complaints are thoroughly investigated. Sometimes Brigit may ask consumers for additional information or evidence to support their claims.

In this instance, Brigit found this user signed up for our Plus plan on 1/31/24 and their plan was still active when we reviewed the account to respond to this complaint. The membership has since been cancelled. Since this user was on our Plus plan from 1/31/24 until today, 4/3/24, all fees charged between those dates are correct and not eligible for a refund. With the Plus plan now cancelled, they are not being charged going forward.

Brigit trusts that the information provided is sufficient to close this complaint. If this user has additional questions or concerns they are invited to contact Brigit directly at ************************
Initial Complaint
Date:03/28/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ive been using the bright app for a while now to borrow money from my next paycheck and pay them back and the $10.00 a month fee that theyre still charging me even though I payed off all my dues and last months fee theyre still saying that I owe over $300 when I havent borrowed any money since my last payment. Many other people have problems with this app and theyre trying to charge me over $400 for something I never did, which is also affecting my credit as it says I have $320 dollars due to this company for no reason
Business Response
Date: 03/28/2024
Brigit is in receipt of BBB complaint ID ******** filed by ***** ****** regarding a refund of our Plus plan membership fee.

Please be advised that Brigit takes consumer complaints seriously and all complaints are thoroughly investigated. Sometimes Brigit may ask consumers for additional information or evidence to support their claims.

In this instance, Brigit found this user signed up for our Plus plan on 1/13/24 and cancelled it on 3/17/24. The final fee was due on 3/18/24. This would mean all fees charged between 1/13 and 3/18 is correct and not eligible for a refund. With their Plus plan now cancelled, they are not being charged going forward.

Brigit trusts that the information provided is sufficient to close this complaint. If this user has additional questions or concerns they are invited to contact Brigit directly at ************************
Initial Complaint
Date:03/28/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I would like to stop using service, but they make it hard to delete sccount
Business Response
Date: 03/28/2024
Brigit is in receipt of BBB complaint ID ******** filed by *********************;regarding a delete account request.

Please be advised that Brigit takes consumer complaints seriously and all complaints are thoroughly investigated. Sometimes Brigit may ask consumers for additional information or evidence to support their claims.

In this instance, Brigit found this user's account was deleted on 3/28/24. We would also like to note that users can delete their own account on our website or by contacting our ************* team.

******************** trusts that the information provided is sufficient to close this complaint. If this user has additional questions or concerns they are invited to contact Brigit directly at ************************
Initial Complaint
Date:03/27/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
03/26/2024 I had $28 in my bank account as I just started a job after losing my last employer and didnt get a chance to pay Brigit back. I had checked my account and ******************** decided to take my only money until my next payday which is April 11th. I contacted them to let them know I needed refunded because I needed that money for gas and Insulin. Very horrible at replying back and was told no refund would be issued I told them it is for medical purposes and fuel for my car thats why I need my $28. I asked again to have a refund and to set my repayment date for April 11th. Still no reply back and therefore i contacted my bank and filed a dispute
Business Response
Date: 03/27/2024
Brigit is in receipt of BBB complaint ID ******** filed by ******************* regarding a refund of their Instant Cash advance repayment.

Please be advised that Brigit takes consumer complaints seriously and all complaints are thoroughly investigated. Sometimes Brigit may ask consumers for additional information or evidence to support their claims.

In this instance, Brigit found this user requested a $50 Instant Cash advance from us on 1/31/2024. Their due date was originally 2/14/24, which they confirmed via the Brigit app. All of our users must confirm their due dates by typing it into the Brigit app before funds are sent to them. On 2/12/24, this user changed their due date via the ******************** app to 3/15/24. On 2/28/24, they contacted our ************* team to extend their due date further to 3/15/24. This user confirmed that their due date would now be 3/15/24. On 3/15/24, this user's balance was due, but their payment failed due to insufficient funds in their account. The charge of $28 this user is seeing is a partial payment collected towards the past due advance of $50.99. Because the repayment of their Instant Cash advance failed on your due date, weve started to collect partial amounts when their checking account is at a safe balance and we dont anticipate an overdraft. These partial payments will contribute toward the full repayment. We always alert our users via the Brigit app when we will be deducting payment. Since the $28 payment is towards the $50.99 past due balance, we cannot refund this payment. The remaining balance currently has a due date of 4/11/24.

Brigit trusts that the information provided is sufficient to close this complaint. If this user has additional questions or concerns they are invited to contact Brigit directly at ************************

Customer Answer
Date: 03/28/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

I also was charged $10 which was taken from me. I was not wanting to sign up for a subscription and wasnt happy. The *** prohibits the use of a no refund policy I am also requesting a refund for the $10 that was taken from my account. My car is on Empty and I NEEDED that money for gas. I have to work the next 3 days and dont have gas now thanks to you STEALING my $10

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*******************

Business Response
Date: 04/03/2024
Brigit has no additional information to provide. Please see our original response: Brigit is in receipt of BBB complaint ID ******** filed by ******************* regarding a refund of their Instant Cash advance repayment.

Please be advised that Brigit takes consumer complaints seriously and all complaints are thoroughly investigated. Sometimes Brigit may ask consumers for additional information or evidence to support their claims.

In this instance, Brigit found this user requested a $50 Instant Cash advance from us on 1/31/2024. Their due date was originally 2/14/24, which they confirmed via the Brigit app. All of our users must confirm their due dates by typing it into the Brigit app before funds are sent to them. On 2/12/24, this user changed their due date via the ******************** app to 3/15/24. On 2/28/24, they contacted our ************* team to extend their due date further to 3/15/24. This user confirmed that their due date would now be 3/15/24. On 3/15/24, this user's balance was due, but their payment failed due to insufficient funds in their account. The charge of $28 this user is seeing is a partial payment collected towards the past due advance of $50.99. Because the repayment of their Instant Cash advance failed on your due date, weve started to collect partial amounts when their checking account is at a safe balance and we dont anticipate an overdraft. These partial payments will contribute toward the full repayment. We always alert our users via the Brigit app when we will be deducting payment. Since the $28 payment is towards the $50.99 past due balance, we cannot refund this payment. The remaining balance currently has a due date of 4/11/24.

Brigit trusts that the information provided is sufficient to close this complaint. If this user has additional questions or concerns they are invited to contact Brigit directly at ************************
Initial Complaint
Date:03/26/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Over the past year Ive used the app to save a substantial amount and now have run into issues with my employer and the bank I was getting paid to. Every time I try to contact Brigit regarding withdrawing my funds they say it is not possible if I do not have access to the bank the funds were being linked to. It gives u an option to change the bank and I read on their website if I need to change the bank associated to withdraw funds I need to contact them. Every time I do they say its nothing they can do. *** saved my hard earned money for over a year just for someone to tell me I could end up losing it. I need a resolution and for someone to tell me how I can get my money back even if they have to send me a check. Otherwise I will be seeking legal action.
Business Response
Date: 03/26/2024
Brigit is in receipt of BBB complaint ID ******** filed by *********************** regarding a disbursement of funds.

Please be advised that Brigit takes consumer complaints seriously and all complaints are thoroughly investigated. Sometimes Brigit may ask consumers for additional information or evidence to support their claims.

In this instance, Brigit found that this user's ******************** account is unused. This user signed up for our service 5 years ago and never used their account. Further, ******************** does not provide a savings account. This user states in their complaint that they "used the app to save a substantial amount" but that is not a service Brigit provides. We do not provide a product that allows a user to save funds into our accounts, as Brigit is not a bank. Further, we have reviewed our records and this user has never contact ******************** before. We believe this user is dealing with a company that is not Brigit, as this complaint describes products that Brigit does not have.

Brigit trusts that the information provided is sufficient to close this complaint. If this user has additional questions or concerns they are invited to contact Brigit directly at ************************
Initial Complaint
Date:03/26/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This now the 2nd time company has claimed they fixed the issue. They continue to draw money from my checking acct not authorized
Business Response
Date: 03/26/2024
Brigit is in receipt of BBB complaint ID ******** filed by ************************;regarding Brigit charges.

Please be advised that Brigit takes consumer complaints seriously and all complaints are thoroughly investigated. Sometimes Brigit may ask consumers for additional information or evidence to support their claims.

In this instance, Brigit found there is no Brigit account under the email *********************** or number **************. The Brigit account under the email *********************** was deleted in September of 2023 and has not been charged by Brigit since. This would indicate that this user, *************************, has two ******************** accounts. Since there is no additional emails or phone numbers provided in this complaint, Brigit is unable to provide assistance with this issue at this time. ************************* will need to contact our ************* team at *************************************** so that we can locate the account under a different email/phone number.

Brigit trusts that the information provided is sufficient to close this complaint. If this user has additional questions or concerns they are invited to contact Brigit directly at ************************
Initial Complaint
Date:03/08/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On February 28th I canceled my paid subscription and moved to a free subscription. Today on March 7th I was charged 9.99. After contacting customer service they said I couldn't receive a refund because the 9.99 covered the last 30 days. This does not make sense seeing as I had to pay a membership fee when I started, which means the membership fees should be for the next month, not the previous one.
Business Response
Date: 03/11/2024
Brigit is in receipt of BBB complaint ID ******** filed by ************************;regarding a refund of our Plus plan membership fee.

Please be advised that Brigit takes consumer complaints seriously and all complaints are thoroughly investigated. Sometimes Brigit may ask consumers for additional information or evidence to support their claims.

In this instance, Brigit found this user signed up for our Plus plan membership on 9/2/23 and cancelled on 2/28/24 with a final fee due on 3/6. This would mean all fees charged between 9/2/23 and 3/6/24 are correct and not eligible for a refund. With their Plus plan now cancelled, they are not being charged going forward. Our membership fees cover the previous 30 days of usage.

Brigit trusts that the information provided is sufficient to close this complaint. If this user has additional questions or concerns they are invited to contact Brigit directly at hellobrigit.com/support.

Customer Answer
Date: 03/12/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:
The business stated that all charges until 3/6/24 were correct, however I was charged on 3/7/24. Also they provided no information about previous payments.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*******************

Business Response
Date: 03/18/2024
Brigit has no further information to provide for this complaint. The charge took place on 3/6, though the bank may not have processed it until 3/7. This does not change the refund decision.
Brigit is in receipt of BBB complaint ID ******** filed by ************************;regarding a refund of our Plus plan membership fee.

Please be advised that Brigit takes consumer complaints seriously and all complaints are thoroughly investigated. Sometimes Brigit may ask consumers for additional information or evidence to support their claims.

In this instance, Brigit found this user signed up for our Plus plan membership on 9/2/23 and cancelled on 2/28/24 with a final fee due on 3/6. This would mean all fees charged between 9/2/23 and 3/6/24 are correct and not eligible for a refund. With their Plus plan now cancelled, they are not being charged going forward. Our membership fees cover the previous 30 days of usage.

Brigit trusts that the information provided is sufficient to close this complaint. If this user has additional questions or concerns they are invited to contact Brigit directly at ************************
Customer Answer
Date: 03/20/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:
Company refused further comment

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*******************
Initial Complaint
Date:03/07/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Signed up for Brigit on Saturday march 2nd and received approval for a small deposit to pay a bill until *********** date in 2 weeks. I received the cash on Monday March 4th since I didnt have a debit card linked to my bank account. I used the funds to cover my bill and expected to repay in March 14th in my email. Alas Tuesday March 5th there is a pending withdrawal from my bank account for repayment. So now not only do I have a repayment pending with no funds in my account, my bank may charge me an overdraft fee. To pain someone money for not even 24hrs is asinine. I wish yall had denied me so I can explore other ************ you guys just left me in a bad situation!
Business Response
Date: 03/07/2024
Brigit is in receipt of BBB complaint ID ******** filed by ***************************;regarding a repayment of their Instant Cash advance.

Please be advised that Brigit takes consumer complaints seriously and all complaints are thoroughly investigated. Sometimes Brigit may ask consumers for additional information or evidence to support their claims.

In this instance, Brigit found this user requested an advance on 3/2/24 at 12:29 and 6 seconds PM eastern time and at 12:**** and 38 seconds, the user tapped "Make a Payment" via the ******************** app. When a user taps "Make a Payment", they are initiating a repayment early. The original due date was 3/14, meaning that if the user did not tap "Make a Payment" early, we would not have deducted the payment until 3/14. Going forward, we encourage our users to not tap "Make a Payment" in the Brigit app unless they would like to make a payment early.

Brigit trusts that the information provided is sufficient to close this complaint. If this user has additional questions or concerns they are invited to contact Brigit directly at ************************
Initial Complaint
Date:03/04/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I use the service years ago and I'm pretty sure I canceled the account about 2 years ago. They have not tried to charge me at all and now all the sudden about 5 days ago they tried to charge me so I contacted them to let them know and to make sure my account was canceled. I advise them I had not used the service in years and they were not to charge me again and they still did. Now I've tried to get a refund and they refuse saying that I'm being charged for a month of service but I don't want the service and I told them that and I haven't used the service in years. I want my money back.
Business Response
Date: 03/04/2024
Brigit is in receipt of BBB complaint ID ******** filed by **************************;regarding a refund of our Plus plan membership fee.

Please be advised that Brigit takes consumer complaints seriously and all complaints are thoroughly investigated. Sometimes Brigit may ask consumers for additional information or evidence to support their claims.

In this instance, Brigit found this user signed up for our Plus plan on 10/23/20 and her plan was cancelled by a ******** Care agent on 2/28/24. This would mean all fees charged between 10/23/20 and 2/28/24 are correct and not eligible for a refund. We would also like to mention this user has 2 outstanding advances with ********************, with a combined past due balance of $100.99. If the user would like to repay their past due balance of $100.99 from 2022, she may do so via the Brigit app. Since her Plus plan is now cancelled, she is not being charged by Brigit going forward.

Brigit trusts that the information provided is sufficient to close this complaint. If this user has additional questions or concerns they are invited to contact Brigit directly at ************************

Customer Answer
Date: 03/08/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

I have never received any communication of any debt owed. I have not been charged for at least 2 years for this account. I checked my balances daily and I get alerts every time a payment fails and I have gotten absolutely nothing from them so they just decided to start charging me this year.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

***************************

Business Response
Date: 03/20/2024
Brigit has not further information to provide. Please see our original response here:
Brigit is in receipt of BBB complaint ID ******** filed by **************************;regarding a refund of our Plus plan membership fee.

Please be advised that Brigit takes consumer complaints seriously and all complaints are thoroughly investigated. Sometimes Brigit may ask consumers for additional information or evidence to support their claims.

In this instance, Brigit found this user signed up for our Plus plan on 10/23/20 and her plan was cancelled by a ******** Care agent on 2/28/24. This would mean all fees charged between 10/23/20 and 2/28/24 are correct and not eligible for a refund. We would also like to mention this user has 2 outstanding advances with ********************, with a combined past due balance of $100.99. If the user would like to repay their past due balance of $100.99 from 2022, she may do so via the Brigit app. Since her Plus plan is now cancelled, she is not being charged by Brigit going forward.

Brigit trusts that the information provided is sufficient to close this complaint. If this user has additional questions or concerns they are invited to contact Brigit directly at ************************

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