Business Profile
Financial Technology
BrigitThis business is NOT BBB Accredited.
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Complaints
This profile includes complaints for Brigit's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 285 total complaints in the last 3 years.
- 63 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:02/29/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I told them to cancel my subscription and they failed to do but they keep taking money from my accountBusiness Response
Date: 02/29/2024
Brigit is in receipt of BBB complaint ID ******** filed by ********** ******** *egarding our monthly membership fee.
Please be advised that Brigit takes consumer complaints seriously and all complaints are thoroughly investigated. Sometimes Brigit may ask consumers for additional information or evidence to support their claims.
In this instance, Brigit found this user signed up for our Plus plan membership on 2/5/24 and cancelled on 2/28/24. This means all fees charged between 2/5 and 2/28 are correct and not eligible for a refund. With the account now on the Free plan as of 2/28, this user is not being charged going forward unless they resubscribe.
Brigit trusts that the information provided is sufficient to close this complaint. If this user has additional questions or concerns they are invited to contact Brigit directly at ************************Initial Complaint
Date:02/28/2024
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This app gives daily inaccurate reports on my bank account, every day, all the time. I can't sign into the app because it prompts you for a verification code and when you enter that verification code, there's no submit or enter button to submit the verification code. Just a text box. Nothing else. I contacted their customer service via email and have received no response since October. I connected with their virtual assistant who submitted my complaint to customer service for me stating that customer service will reply within 24 hours. They've never replied and I've attempted this several times since October. They do take small amounts of money from my bank account and I don't get why.Business Response
Date: 02/28/2024
Brigit is in receipt of BBB complaint ID ******** filed by ***************************** regarding bank account issues.
Please be advised that Brigit takes consumer complaints seriously and all complaints are thoroughly investigated. Sometimes Brigit may ask consumers for additional information or evidence to support their claims.
In this instance, Brigit found this user contacted our ************* team on 2/27/24 and we replied on 2/28/24. It appears their bank, *********** is having connection issues via ****** Their bank is unlinked from their Brigit account, so if they have another bank they are more than welcome to connect a different bank account if they have one. Regarding payments made from Brigit to this ***** **** account, we have not charged this user since October 2023, since their membership was active from 9/22/23 until 10/11/23. Additionally, Brigit does not deduct small amounts at a time from our user's linked bank accounts. We only charge per month for our paid memberships and/or Credit Builder accounts and we process repayments for Instant Cash advances provided. If this user is seeing small amounts being deducted from their bank account on an irregular schedule, these charges are not from Brigit and they may be confusing us with a different company with a similar name.
Brigit trusts that the information provided is sufficient to close this complaint. If this user has additional questions or concerns they are invited to contact Brigit directly at ************************Initial Complaint
Date:02/21/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Brigit charged me for a membership I never subscribed to and when I went through hoop after hoop to cancel the subscription, they still told me they were going to charge me again. Scammers if I ever seen one. They bully you into a membership and even when you delete your account they still charge you.Business Response
Date: 02/21/2024
Brigit is in receipt of BBB complaint ID ******** filed by ************************* regarding a refund of her Plus plan membership fee.
Please be advised that Brigit takes consumer complaints seriously and all complaints are thoroughly investigated. Sometimes Brigit may ask consumers for additional information or evidence to support their claims.
In this instance, Brigit found this user signed up for our Plus plan on 2/3/24 and cancelled on 2/21/24. This means all fees charged between 2/3 and 2/21 are correct and not eligible for a refund. With her Plus plan now cancelled, she is not being charged going forward.
Brigit trusts that the information provided is sufficient to close this complaint. If this user has additional questions or concerns they are invited to contact Brigit directly at ************************Initial Complaint
Date:02/20/2024
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I subscribed to the brigit plus plan, which includes cash advances. The monthly amount for the subscription is $8.99. During sign up it gives you a date that you have to cancel by in order to not be charged the monthly fee. I borrowed $50 and I had until 02/16/2024 to pay it back and that was also the date I had to cancel my subscription by. On 02/15/2024 I made the payment of $51.99 to pay off the amount owed and I canceled my subscription. However on 02/16/2024 Brigit took the $8.99 subscription fee from my account. When I reached out to them about it they refused to refund the subscription fee.Business Response
Date: 02/20/2024
Brigit is in receipt of BBB complaint ID ******** filed by ********************************;regarding a refund of our Plus plan membership fee.
Please be advised that Brigit takes consumer complaints seriously and all complaints are thoroughly investigated. Sometimes Brigit may ask consumers for additional information or evidence to support their claims.
In this instance, Brigit found this user signed up for our Plus plan membership on 2/2/24. She then cancelled her membership on 2/15/24 and deleted her account on 2/17. ******************** does not offer a free trial or demo period. Our membership is charged per month for usage of our service within the previous 30 days. The user's membership fee charged on 2/16 is for the utilization of Brigit services within the month of February. With her Plus plan cancelled and her account deleted, she is not being charged going forward.
Brigit trusts that the information provided is sufficient to close this complaint. If this user has additional questions or concerns they are invited to contact Brigit directly at ************************Customer Answer
Date: 02/22/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:[Your Answer Here]
When signing up for the plan, it clearly states that I had until 02/16/2024 to cancel without being charged. I paid back what was owed and canceled the plan before this date.
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
***********************************
Customer Answer
Date: 03/26/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:[Your Answer Here]
Brigit falsely advertised a trial period by saying I wouldn't be charged if I canceled by a certain date! I canceled by that date and was still charged. Nowhere does it state that it isn't a trial period and you will be charged regardless of whether you cancel or not.
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
***********************************
Business Response
Date: 03/28/2024
Brigit does not have any additional information to provide. Please see our original response:
Brigit is in receipt of BBB complaint ID ******** filed by *********************************** regarding a refund of our Plus plan membership fee.
Please be advised that Brigit takes consumer complaints seriously and all complaints are thoroughly investigated. Sometimes Brigit may ask consumers for additional information or evidence to support their claims.
In this instance, Brigit found this user signed up for our Plus plan membership on 2/2/24. She then cancelled her membership on 2/15/24 and deleted her account on 2/17. ******************** does not offer a free trial or demo period. Our membership is charged per month for usage of our service within the previous 30 days. The user's membership fee charged on 2/16 is for the utilization of Brigit services within the month of February. With her Plus plan cancelled and her account deleted, she is not being charged going forward.
Brigit trusts that the information provided is sufficient to close this complaint. If this user has additional questions or concerns they are invited to contact Brigit directly at hellobrigit.com/support.Initial Complaint
Date:02/14/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been paying on a fictional loan facilitated by Brigit for over 8 months. Recently received an email stating that my score plummeted 99 points for a late payment to Brigit. I have all of my bank records showing that I've been paying them every month for over 8 months. When I reached out to their customer care team I got ***** who was completely god **** helpless stating back some automated response telling me he understood my complaint but can't correct my credit report. Then proceeded to tell me if I couldn't afford $5 per month perhaps try $1 per month which was totally insulting. I intend to dispute this on all angles and make my story and others stories public and if together we can have the satisfaction to put these shams out of business. I have also requested contact information for my attorney to contact in which they must provide has yet to be provided.. I intend to warn everyone of my experience with this fraudulent company.Business Response
Date: 02/14/2024
Brigit is in receipt of BBB complaint ID ***** filed by ***********;Farris regarding late payments on their credit report.
Please be advised that Brigit takes consumer complaints seriously and all complaints are thoroughly investigated. Sometimes Brigit may ask consumers for additional information or evidence to support their claims.
In this instance, Brigit found this user did not pay their 7/5/23 payment until 10/26/23, meaning it was 113 days late. They also did not process their 8/1/23 payment until 10/26/23, meaning they were 86 days late for that payment. Both of these payments failed due to insufficient funds in the user's bank account on the original due dates. Since their 7/5 and 8/1 installments were not made until 10/26, this means any reporting stating the user was late in their payments is correct and cannot be edited to state otherwise. We are reporting this user's account accurately. On 2/14/24, this user requested their Credit Builder account be closed. This request was honored and their account is currently closed. We would like to advise the user that Credit Builder accounts will remain visible on their credit report for the next 7 years.
Brigit trusts that the information provided is sufficient to close this complaint. If this user has additional questions or concerns they are invited to contact Brigit directly at ************************Initial Complaint
Date:02/13/2024
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Fraudulently charged for a subscription that is set to free plan. I requested a refund from the company but they lied about my subscription and refused to send me my billing history or when my plan was changed.Business Response
Date: 02/13/2024
Brigit is in receipt of BBB complaint ID ******** filed by *************************** regarding a refund of our Plus plan membership fee.
Please be advised that Brigit takes consumer complaints seriously and all complaints are thoroughly investigated. Sometimes Brigit may ask consumers for additional information or evidence to support their claims.
In this instance, Brigit found this user signed up for our Plus plan membership on 12/19/23 and cancelled on 1/30/24. This means all fees charged between 12/19/23 and 1/30/24 is correct and not eligible for a refund. With their Plus plan now cancelled, they are not being charged going forward.
Brigit trusts that the information provided is sufficient to close this complaint. If this user has additional questions or concerns they are invited to contact Brigit directly at hellobrigit.com/support.Initial Complaint
Date:02/09/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
i have paid off this account in full and came to an agreement with brigit/coastal community to remove this account from my credit report.Business Response
Date: 02/13/2024
Brigit is in receipt of BBB complaint ID ******** filed by ***********************;regarding a closed Credit Builder account still being visible on the user's credit report.
Please be advised that Brigit takes consumer complaints seriously and all complaints are thoroughly investigated. Sometimes Brigit may ask consumers for additional information or evidence to support their claims.
In this instance, Brigit found this user's Credit Builder account is closed, but all Brigit Credit Builder accounts remain visible on credit reports for 7 years, even if the account is closed. Further, we are showing no agreement was made to remove this account from this user's credit report.
******************** trusts that the information provided is sufficient to close this complaint. If this user has additional questions or concerns they are invited to contact Brigit directly at ************************Initial Complaint
Date:02/07/2024
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I used them for a cash advance I got the advance and then I paid it back then they sent me another one that I didn't request and now I have to pay an unexpected bill I feel like this s predatory Also I've tried to cancel my subscription but it doesn't seem to be workingBusiness Response
Date: 02/13/2024
Brigit is in receipt of BBB complaint ID ******** filed by ********************;regarding our Auto Advance feature.
Please be advised that Brigit takes consumer complaints seriously and all complaints are thoroughly investigated. Sometimes Brigit may ask consumers for additional information or evidence to support their claims.
In this instance, Brigit found this user signed up for our Auto Advance feature on 1/29/24. This feature sends funds automatically to the user's bank account. On 2/5, an advance was sent automatically as designed when this feature is turned on. We are showing this user turned off this feature on 2/7/24. With this feature turned off, this user will not receive advances automatically. In regards to their monthly subscription, their Plus plan fee was deactivated on 2/7. We are showing the user completed this action themselves, however they do have a Plus plan final fee due on 2/16.
Brigit trusts that the information provided is sufficient to close this complaint. If this user has additional questions or concerns they are invited to contact Brigit directly at ************************Customer Answer
Date: 02/13/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
*********************
Initial Complaint
Date:02/01/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I got a 50 dollar cash advance as an emergency, i attempted to contact them but they dont have a phone number to call or any other way to contact them other than by email. I tried contacting them earlier in the week to ask for an extra day, but they always respond the day after. Now my bank is overdrafted and im going ti get charged an overdraft fee when all of this could have been avoided if there was a phone number. This is completely unnacceptable.Business Response
Date: 02/01/2024
Brigit is in receipt of BBB complaint ID ******** filed by ***********************;regarding changing the due date for his Instant Cash repayment.
Please be advised that Brigit takes consumer complaints seriously and all complaints are thoroughly investigated. Sometimes Brigit may ask consumers for additional information or evidence to support their claims.
In this instance, Brigit found this user's due date was 2/1/24 and the contacted us on 1/30/24 to request an extension. We require 3 business days of notice before we can change a due date, meaning we would have had to be notified as of 1/28/24 that this user wanted to change their due date to ensure we had enough time to make that change. We would also like to mention that we have 24 hour support via our chat bot and live agents available between the hours of 8am-8pm eastern time Monday-Sunday. Going forward, we suggest that if this user needs to change their due date that they contact us via our support line listed below with enough notice for us to make the requested changes.
Brigit trusts that the information provided is sufficient to close this complaint. If this user has additional questions or concerns they are invited to contact Brigit directly at ************************Customer Answer
Date: 02/01/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:[Your Answer Here]
What live chat? I looked everywhere on the app and on the website, there was no such option. Dont lie like that, thats very unprofessional. If the option was available i never would have made the complaint. Im going to get charged an overdraft fee becayse of your negligence that never should have happened in the first place.
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
*************************
Business Response
Date: 02/13/2024
Brigit has no further information to provide. Please see our original response here:
Brigit is in receipt of BBB complaint ID ******** filed by ************************* regarding changing the due date for his Instant Cash repayment.
Please be advised that Brigit takes consumer complaints seriously and all complaints are thoroughly investigated. Sometimes Brigit may ask consumers for additional information or evidence to support their claims.
In this instance, Brigit found this user's due date was 2/1/24 and the contacted us on 1/30/24 to request an extension. We require 3 business days of notice before we can change a due date, meaning we would have had to be notified as of 1/28/24 that this user wanted to change their due date to ensure we had enough time to make that change. We would also like to mention that we have 24 hour support via our chat bot and live agents available between the hours of 8am-8pm eastern time Monday-Sunday. Going forward, we suggest that if this user needs to change their due date that they contact us via our support line listed below with enough notice for us to make the requested changes.
Brigit trusts that the information provided is sufficient to close this complaint. If this user has additional questions or concerns they are invited to contact Brigit directly at ************************Customer Answer
Date: 03/26/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:[Your Answer Here]
I demand you pay me for the overdraft fee that you caused, i will never be satisfied until you do so. Should you choose to close this case i will post on the BBB website itself for all to see what you did to me.
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
*************************
Initial Complaint
Date:01/23/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They keep taking money out of my bank account and I didnt sign up they tale it every monthBusiness Response
Date: 01/23/2024
Brigit is in receipt of BBB complaint ID ******** filed by *************************;regarding charges on her bank account.
Please be advised that Brigit takes consumer complaints seriously and all complaints are thoroughly investigated. Sometimes Brigit may ask consumers for additional information or evidence to support their claims.
In this instance, Brigit found there is no Brigit account under the name *****************************, nor has there ever been a Brigit account under the email *********************. Since we cannot locate the account, we cannot provide an accurate response to this complaint. We advise this user to review the bank account in question to ensure the charges they are seeing are from Brigit and not a similar named company. If this user needs assistance regarding ******************** charges, they may contact our support line for assistance.
Brigit trusts that the information provided is sufficient to close this complaint. If this user has additional questions or concerns they are invited to contact Brigit directly at ************************
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