ComplaintsforBrigit
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/28/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Ive been using the bright app for a while now to borrow money from my next paycheck and pay them back and the $10.00 a month fee that theyre still charging me even though I payed off all my dues and last months fee theyre still saying that I owe over $300 when I havent borrowed any money since my last payment. Many other people have problems with this app and theyre trying to charge me over $400 for something I never did, which is also affecting my credit as it says I have $320 dollars due to this company for no reasonBusiness response
03/28/2024
Brigit is in receipt of BBB complaint ID ******** filed by ***** ****** regarding a refund of our Plus plan membership fee.
Please be advised that Brigit takes consumer complaints seriously and all complaints are thoroughly investigated. Sometimes Brigit may ask consumers for additional information or evidence to support their claims.
In this instance, Brigit found this user signed up for our Plus plan on 1/13/24 and cancelled it on 3/17/24. The final fee was due on 3/18/24. This would mean all fees charged between 1/13 and 3/18 is correct and not eligible for a refund. With their Plus plan now cancelled, they are not being charged going forward.
Brigit trusts that the information provided is sufficient to close this complaint. If this user has additional questions or concerns they are invited to contact Brigit directly at ************************Initial Complaint
03/28/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I would like to stop using service, but they make it hard to delete sccountBusiness response
03/28/2024
Brigit is in receipt of BBB complaint ID ******** filed by *********************;regarding a delete account request.
Please be advised that Brigit takes consumer complaints seriously and all complaints are thoroughly investigated. Sometimes Brigit may ask consumers for additional information or evidence to support their claims.
In this instance, Brigit found this user's account was deleted on 3/28/24. We would also like to note that users can delete their own account on our website or by contacting our ************* team.
******************** trusts that the information provided is sufficient to close this complaint. If this user has additional questions or concerns they are invited to contact Brigit directly at ************************Initial Complaint
03/26/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Over the past year Ive used the app to save a substantial amount and now have run into issues with my employer and the bank I was getting paid to. Every time I try to contact Brigit regarding withdrawing my funds they say it is not possible if I do not have access to the bank the funds were being linked to. It gives u an option to change the bank and I read on their website if I need to change the bank associated to withdraw funds I need to contact them. Every time I do they say its nothing they can do. *** saved my hard earned money for over a year just for someone to tell me I could end up losing it. I need a resolution and for someone to tell me how I can get my money back even if they have to send me a check. Otherwise I will be seeking legal action.Business response
03/26/2024
Brigit is in receipt of BBB complaint ID ******** filed by *********************** regarding a disbursement of funds.
Please be advised that Brigit takes consumer complaints seriously and all complaints are thoroughly investigated. Sometimes Brigit may ask consumers for additional information or evidence to support their claims.
In this instance, Brigit found that this user's ******************** account is unused. This user signed up for our service 5 years ago and never used their account. Further, ******************** does not provide a savings account. This user states in their complaint that they "used the app to save a substantial amount" but that is not a service Brigit provides. We do not provide a product that allows a user to save funds into our accounts, as Brigit is not a bank. Further, we have reviewed our records and this user has never contact ******************** before. We believe this user is dealing with a company that is not Brigit, as this complaint describes products that Brigit does not have.
Brigit trusts that the information provided is sufficient to close this complaint. If this user has additional questions or concerns they are invited to contact Brigit directly at ************************Initial Complaint
03/26/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
This now the 2nd time company has claimed they fixed the issue. They continue to draw money from my checking acct not authorizedBusiness response
03/26/2024
Brigit is in receipt of BBB complaint ID ******** filed by ************************;regarding Brigit charges.
Please be advised that Brigit takes consumer complaints seriously and all complaints are thoroughly investigated. Sometimes Brigit may ask consumers for additional information or evidence to support their claims.
In this instance, Brigit found there is no Brigit account under the email *********************** or number **************. The Brigit account under the email *********************** was deleted in September of 2023 and has not been charged by Brigit since. This would indicate that this user, *************************, has two ******************** accounts. Since there is no additional emails or phone numbers provided in this complaint, Brigit is unable to provide assistance with this issue at this time. ************************* will need to contact our ************* team at *************************************** so that we can locate the account under a different email/phone number.
Brigit trusts that the information provided is sufficient to close this complaint. If this user has additional questions or concerns they are invited to contact Brigit directly at ************************Initial Complaint
03/08/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
On February 28th I canceled my paid subscription and moved to a free subscription. Today on March 7th I was charged 9.99. After contacting customer service they said I couldn't receive a refund because the 9.99 covered the last 30 days. This does not make sense seeing as I had to pay a membership fee when I started, which means the membership fees should be for the next month, not the previous one.Business response
03/11/2024
Brigit is in receipt of BBB complaint ID ******** filed by ************************;regarding a refund of our Plus plan membership fee.
Please be advised that Brigit takes consumer complaints seriously and all complaints are thoroughly investigated. Sometimes Brigit may ask consumers for additional information or evidence to support their claims.
In this instance, Brigit found this user signed up for our Plus plan membership on 9/2/23 and cancelled on 2/28/24 with a final fee due on 3/6. This would mean all fees charged between 9/2/23 and 3/6/24 are correct and not eligible for a refund. With their Plus plan now cancelled, they are not being charged going forward. Our membership fees cover the previous 30 days of usage.
Brigit trusts that the information provided is sufficient to close this complaint. If this user has additional questions or concerns they are invited to contact Brigit directly at hellobrigit.com/support.Customer response
03/12/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:The business stated that all charges until 3/6/24 were correct, however I was charged on 3/7/24. Also they provided no information about previous payments.
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
*******************
Business response
03/18/2024
Brigit has no further information to provide for this complaint. The charge took place on 3/6, though the bank may not have processed it until 3/7. This does not change the refund decision.
Brigit is in receipt of BBB complaint ID ******** filed by ************************;regarding a refund of our Plus plan membership fee.
Please be advised that Brigit takes consumer complaints seriously and all complaints are thoroughly investigated. Sometimes Brigit may ask consumers for additional information or evidence to support their claims.
In this instance, Brigit found this user signed up for our Plus plan membership on 9/2/23 and cancelled on 2/28/24 with a final fee due on 3/6. This would mean all fees charged between 9/2/23 and 3/6/24 are correct and not eligible for a refund. With their Plus plan now cancelled, they are not being charged going forward. Our membership fees cover the previous 30 days of usage.
Brigit trusts that the information provided is sufficient to close this complaint. If this user has additional questions or concerns they are invited to contact Brigit directly at ************************Customer response
03/20/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:Company refused further comment
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
*******************
Initial Complaint
03/07/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
Signed up for Brigit on Saturday march 2nd and received approval for a small deposit to pay a bill until *********** date in 2 weeks. I received the cash on Monday March 4th since I didnt have a debit card linked to my bank account. I used the funds to cover my bill and expected to repay in March 14th in my email. Alas Tuesday March 5th there is a pending withdrawal from my bank account for repayment. So now not only do I have a repayment pending with no funds in my account, my bank may charge me an overdraft fee. To pain someone money for not even 24hrs is asinine. I wish yall had denied me so I can explore other ************ you guys just left me in a bad situation!Business response
03/07/2024
Brigit is in receipt of BBB complaint ID ******** filed by ***************************;regarding a repayment of their Instant Cash advance.
Please be advised that Brigit takes consumer complaints seriously and all complaints are thoroughly investigated. Sometimes Brigit may ask consumers for additional information or evidence to support their claims.
In this instance, Brigit found this user requested an advance on 3/2/24 at 12:29 and 6 seconds PM eastern time and at 12:**** and 38 seconds, the user tapped "Make a Payment" via the ******************** app. When a user taps "Make a Payment", they are initiating a repayment early. The original due date was 3/14, meaning that if the user did not tap "Make a Payment" early, we would not have deducted the payment until 3/14. Going forward, we encourage our users to not tap "Make a Payment" in the Brigit app unless they would like to make a payment early.
Brigit trusts that the information provided is sufficient to close this complaint. If this user has additional questions or concerns they are invited to contact Brigit directly at ************************Initial Complaint
03/04/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I use the service years ago and I'm pretty sure I canceled the account about 2 years ago. They have not tried to charge me at all and now all the sudden about 5 days ago they tried to charge me so I contacted them to let them know and to make sure my account was canceled. I advise them I had not used the service in years and they were not to charge me again and they still did. Now I've tried to get a refund and they refuse saying that I'm being charged for a month of service but I don't want the service and I told them that and I haven't used the service in years. I want my money back.Business response
03/04/2024
Brigit is in receipt of BBB complaint ID ******** filed by **************************;regarding a refund of our Plus plan membership fee.
Please be advised that Brigit takes consumer complaints seriously and all complaints are thoroughly investigated. Sometimes Brigit may ask consumers for additional information or evidence to support their claims.
In this instance, Brigit found this user signed up for our Plus plan on 10/23/20 and her plan was cancelled by a ******** Care agent on 2/28/24. This would mean all fees charged between 10/23/20 and 2/28/24 are correct and not eligible for a refund. We would also like to mention this user has 2 outstanding advances with ********************, with a combined past due balance of $100.99. If the user would like to repay their past due balance of $100.99 from 2022, she may do so via the Brigit app. Since her Plus plan is now cancelled, she is not being charged by Brigit going forward.
Brigit trusts that the information provided is sufficient to close this complaint. If this user has additional questions or concerns they are invited to contact Brigit directly at ************************Customer response
03/08/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:I have never received any communication of any debt owed. I have not been charged for at least 2 years for this account. I checked my balances daily and I get alerts every time a payment fails and I have gotten absolutely nothing from them so they just decided to start charging me this year.
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
***************************
Business response
03/20/2024
Brigit has not further information to provide. Please see our original response here:
Brigit is in receipt of BBB complaint ID ******** filed by **************************;regarding a refund of our Plus plan membership fee.
Please be advised that Brigit takes consumer complaints seriously and all complaints are thoroughly investigated. Sometimes Brigit may ask consumers for additional information or evidence to support their claims.
In this instance, Brigit found this user signed up for our Plus plan on 10/23/20 and her plan was cancelled by a ******** Care agent on 2/28/24. This would mean all fees charged between 10/23/20 and 2/28/24 are correct and not eligible for a refund. We would also like to mention this user has 2 outstanding advances with ********************, with a combined past due balance of $100.99. If the user would like to repay their past due balance of $100.99 from 2022, she may do so via the Brigit app. Since her Plus plan is now cancelled, she is not being charged by Brigit going forward.
Brigit trusts that the information provided is sufficient to close this complaint. If this user has additional questions or concerns they are invited to contact Brigit directly at ************************Initial Complaint
02/29/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I told them to cancel my subscription and they failed to do but they keep taking money from my accountBusiness response
02/29/2024
Brigit is in receipt of BBB complaint ID ******** filed by ********** ******** *egarding our monthly membership fee.
Please be advised that Brigit takes consumer complaints seriously and all complaints are thoroughly investigated. Sometimes Brigit may ask consumers for additional information or evidence to support their claims.
In this instance, Brigit found this user signed up for our Plus plan membership on 2/5/24 and cancelled on 2/28/24. This means all fees charged between 2/5 and 2/28 are correct and not eligible for a refund. With the account now on the Free plan as of 2/28, this user is not being charged going forward unless they resubscribe.
Brigit trusts that the information provided is sufficient to close this complaint. If this user has additional questions or concerns they are invited to contact Brigit directly at ************************Initial Complaint
02/28/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
This app gives daily inaccurate reports on my bank account, every day, all the time. I can't sign into the app because it prompts you for a verification code and when you enter that verification code, there's no submit or enter button to submit the verification code. Just a text box. Nothing else. I contacted their customer service via email and have received no response since October. I connected with their virtual assistant who submitted my complaint to customer service for me stating that customer service will reply within 24 hours. They've never replied and I've attempted this several times since October. They do take small amounts of money from my bank account and I don't get why.Business response
02/28/2024
Brigit is in receipt of BBB complaint ID ******** filed by ***************************** regarding bank account issues.
Please be advised that Brigit takes consumer complaints seriously and all complaints are thoroughly investigated. Sometimes Brigit may ask consumers for additional information or evidence to support their claims.
In this instance, Brigit found this user contacted our ************* team on 2/27/24 and we replied on 2/28/24. It appears their bank, *********** is having connection issues via ****** Their bank is unlinked from their Brigit account, so if they have another bank they are more than welcome to connect a different bank account if they have one. Regarding payments made from Brigit to this ***** **** account, we have not charged this user since October 2023, since their membership was active from 9/22/23 until 10/11/23. Additionally, Brigit does not deduct small amounts at a time from our user's linked bank accounts. We only charge per month for our paid memberships and/or Credit Builder accounts and we process repayments for Instant Cash advances provided. If this user is seeing small amounts being deducted from their bank account on an irregular schedule, these charges are not from Brigit and they may be confusing us with a different company with a similar name.
Brigit trusts that the information provided is sufficient to close this complaint. If this user has additional questions or concerns they are invited to contact Brigit directly at ************************Initial Complaint
02/21/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Brigit charged me for a membership I never subscribed to and when I went through hoop after hoop to cancel the subscription, they still told me they were going to charge me again. Scammers if I ever seen one. They bully you into a membership and even when you delete your account they still charge you.Business response
02/21/2024
Brigit is in receipt of BBB complaint ID ******** filed by ************************* regarding a refund of her Plus plan membership fee.
Please be advised that Brigit takes consumer complaints seriously and all complaints are thoroughly investigated. Sometimes Brigit may ask consumers for additional information or evidence to support their claims.
In this instance, Brigit found this user signed up for our Plus plan on 2/3/24 and cancelled on 2/21/24. This means all fees charged between 2/3 and 2/21 are correct and not eligible for a refund. With her Plus plan now cancelled, she is not being charged going forward.
Brigit trusts that the information provided is sufficient to close this complaint. If this user has additional questions or concerns they are invited to contact Brigit directly at ************************
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Contact Information
838 Avenue of the Americas Fl 6
New York, NY 10001-4194
Customer Complaints Summary
298 total complaints in the last 3 years.
102 complaints closed in the last 12 months.