Complaints

This profile includes complaints for Brigit's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Brigit has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Brigit

  838 Avenue of the Americas Fl 6 New York, NY 10001-4194

• 

  Brigit

  36 W 20th St # 411 New York, NY 10011-4212

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/12/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Nature of the dispute revolves around my deceased sibling who had an account with this company. He passed away tragically and suddenly, and I have been left to navigate the difficult landscape of gathering information about his accounts so I can close them. For many reasons, this took several weeks to learn of his account with ********************** contacted Brigit to terminate his account and request a refund for the two months that Brigit charged his account after his death. I received repeated 'copy and paste-type' responses of 'company policy' that the account holder would have needed to contact them in order to discontinue service.I kept reiterating that he could not contact them because HE WAS DEAD. I had no access to anything. When I finally learned what auto-debits had been coming from his account, I started contacting companies to cancel and obtain refunds. Most companies expressed human decency in expressing condolences for my loss, and issuing a refund. Brigit refuses to issue a refund for two months of service. It is a small amount that would make no difference to their corporation. It is not right, especially considering their corporate mission, to refuse to make someone financially whole.

  Business Response

  Date: 06/24/2024

  Please be advised that Brigit takes consumer complaints seriously and all complaints are thoroughly investigated. Sometimes Brigit *** ask consumers for additional information or evidence to support their claims. 
  
  We would like to express our condolences for your loss, and we want to do everything we can to help ease this process. 
  
  Brigit has been in contact with the customers relative (who submitted this complaint) to resolve this matter. Brigit proactively closed the account in question. ******************** also submitted the requested refund directly to the customers relative on June *********. 
  
  Brigit trusts that the information provided is sufficient to close this complaint. If this customers relative has additional questions or concerns they are *** contact Brigit directly
  
  

• Initial Complaint

  Date:05/28/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had upgraded my subscription to my account on May6, 2024 and then canceled the upgraded subscription on May 11th. I was told that I had until May 23, 2024, according to the app to cancel and not be charged. On May 24, 2024, I was charge $14.99 for another month, which I didn't want because I felt I didn't need it anymore, which was a choice given to me from the app.I am being told that "terms of service" were accepted, but the terms are not what the app says. It said I had the right to cancel at any time and not be charged.

  Business Response

  Date: 05/28/2024

  Brigit is in receipt of BBB complaint ID ******** filed by ************************* regarding their subscription fee.
  
  Please be advised that Brigit takes consumer complaints seriously and all complaints are thoroughly investigated. 
  
  Brigit charges customers at the end of the billing period, aligned with the customers last paycheck of the month. When a customer cancels their subscription, the customer is charged for the current (and final) billing period. Because the charge is made near the end of the month, that charge typically falls on or after the cancellation date, on the date their subscription was originally due (here, 5/24/24). Brigit charges only for the periods in which the customer used ********************* services. 
  
  In this instance, this user signed up for a ******************** subscription on 5/6/24 and canceled on 5/11/24. At the time the customer signed up for a ******************** subscription, they were informed that their monthly billing date would be on or around the 24th of the month (when their final monthly paycheck is received). Even though they canceled in the middle of the month, they still used their Brigit services up until that point (from 5/6/24 - 5/11/24) and thus owed their May subscription fee for that period of use. This fee (their first, last, and only fee) was due on and billed on 5/24/24 as agreed at the time they subscribed. As such, the subscription fee was accurate.
  
  With this customers subscription now canceled, they will not be charged going forward. 
  
  Brigit trusts that the information provided is sufficient to close this complaint. If this user has additional questions or concerns they are invited to contact Brigit directly at ************************ 
  
  

  Customer Answer

  Date: 05/30/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  

   

  I also got refunded my fee already. 

   

  Thanks! 

   

  
  Sincerely,
  
  *************************
  
  
  
   
  

  
  

• Initial Complaint

  Date:05/23/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Brigit has been contacting me incessantly, so this is my official complaint to stop contact To Brigit *PLEASE READ IN FULL*;I have contacted my financial institution, as well as Consumer Finance.gov.If further contact and harassment continue, I will continue to take steps to protect myself.You have the option of sending me to collections.I will not tolerate any further contact.

  Business Response

  Date: 05/23/2024

  Brigit is in receipt of BBB complaint ID ******** filed by ********************* regarding emails being sent to them regarding their past due balance.
  
  Please be advised that Brigit takes consumer complaints seriously and all complaints are thoroughly investigated.
  
  On 5/23/24, Brigit marked this users account so that they are not receiving messages regarding their past due balance.
  
  Brigit trusts that the information provided is sufficient to close this complaint. If this user has additional questions or concerns they are invited to contact Brigit directly at hellobrigit.com/support.
  
  

  Customer Answer

  Date: 05/24/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *********************
  
  
  
   
  
  

• Initial Complaint

  Date:05/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid the subscription fee of 9.99 on May 2 and got a small advance of $50. I paid back the $50 on May 7, whether pending or not I submitted the payment on that date. When reviewing my account, I see there is no history of my May 2 payment of 9.99. I have sent this business screenshots of the history of payments and the debited amount of 9.99 on May 2 from my bank. I was told in the app that I would have to pay another fee of 9.99 on May 20. I asked the company how this is a monthly payment when I have been charged twice then. Im not sure how charging me another 9.99 would be considered a monthly payment when Ive already paid a monthly payment for the month of May. I received a generic response back saying that the payment cannot be waived, which is absolutely ridiculous. I did send a letter revoking permission to charge my account anymore and to delete my account. I am actually appalled at the amount of robotic responses that this company gives and that a monthly payment consist of making two monthly payments instead of one with NO account history of my subscription payment on May 2nd.

  Business Response

  Date: 05/08/2024

  Brigit is in receipt of BBB complaint ID ******** filed by ************************* regarding a membership fee due in May and to delete their account. 
  
  Please be advised that Brigit takes consumer complaints seriously and all complaints are thoroughly investigated. Sometimes Brigit may ask consumers for additional information or evidence to support their claims. 
  
  In this instance, the user had a ******************** Plus plan subscription fee due on July 28th 2021 that they did not pay due to insufficient funds in their account. On May ********, the customer processed a manual make-up payment for this July 28th 2021 fee, which explains the $9.99 charge on May 2nd. 
  
  Since the May 2nd payment was a make-up payment for July 2021 and not the payment for May 2024, they still owe the May 2024 payment. This payment is due on May 20, 2024. However, during a May 8, 2024 conversation with the customer, ******************** Customer Support notified the customer that their May subscription fee will be waived as a courtesy. 
  
  The customer requested in the ******************** complaint that we cancel and delete their account. ******************** canceled the subscription upon receipt of this BBB complaint, so they will not be charged for any subscriptions moving forward. 
  
  However, Brigit cannot delete the account until the customers outstanding May 2, 2024 Instant Cash advance is repaid. This Instant Cash advance was scheduled for repayment on May 8, 2024, and payments typically take 2-5 business days to clear. Once this payment clears, Brigit will delete the users Brigit account.  
  
  Brigit trusts that the information provided is sufficient to close this complaint. If this user has additional questions or concerns they are invited to contact Brigit directly at ************************ 
  
  

• Initial Complaint

  Date:05/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 30th, 2024, I contacted Brigits help team through email to inquire about deleting my account and also revoking automatic payment authorizations to my bank account. I received an email the same day stating ** **** ***** ***** ** ***** **** ****** ************ ** ************ *** **** ****** ******* **** ** ******* **** *** ****** ***** ****** ****** **** ******* **** ******* ** ***** ** *** **** ******* **** * *** **** *** *** *** *** ******** * ******* ** *** ****** *** **** *** **** ******* *** *** **** **** ***** *** **** ********* **** ********* ***** *** ******* ********** **** *** **** *** ******** **** *** *** *** ****** **** ******* ** **** ** ** ******* ****** *** ** **** ** *** **** ******** **** ** **** **** ****** * ******** ** **** ** *** *** ** * ****** ********** ***** *** ******************* ******* website and Terms and Conditions, I should be able to close my account regardless if there is an outstanding balance. Terms and conditions: You may cancel your Brigit Subscription regardless of whether you have an outstanding Instant Cash Advance and you can close your Credit Builder account at anytime with no cost. You must cancel before your subscription is charged in order to avoid billing for the subsequent month.They will not remove my bank account or close my account until I have repaid my advance which is not what these terms and conditions say.

  Business Response

  Date: 05/08/2024

  ******************** is in receipt of BBB complaint ID ******** filed by ************ regarding a delete account request while an advance balance is outstanding.
  
  
  Please be advised that ******************** takes consumer complaints seriously and all complaints are thoroughly investigated. Sometimes ******************** may ask consumers for additional information or evidence to support their claims. 
  
  As communicated in email referenced by the customer in their complaint, the customers ******************** subscription plan was canceled (deactivated) on the date of their initial request, access to their bank account was revoked on the date of their initial request, and their underlying free ******************** Account will be deleted as soon as they repay their outstanding Instant Cash advance. 
  
  How ******************** works: 
  The ******************** mobile app is free to download and offers various features and financial tools (e.g. Earn and ***** ********* Helper) to customers without charge. Any time a customer downloads the app, creates a login, and connects their bank account through Plaid, they create a free ******************** account. This ******************** account exists regardless of whether the customer later enrolls in a paid ******************** subscription plan.
  
  Here, the customer created a free ******************** account on April *********.
  
  Enrolling in and Canceling a ******************** subscription plan:
  After creating a ******************** account, a customer may choose to enroll in a ******************** subscription plan to unlock additional financial tools and products (e.g. Instant Cash). A customer must actively go through an enrollment process, choose a subscription plan, and grant ******************** permission to charge their account for the subscription. 
  
  The customer may cancel (or deactivate) this ******************** subscription plan at any time regardless of whether they have an outstanding Instant Cash advance, as stated in the terms and conditions referenced by the customer. 
  
  Please note: canceling a ******************** subscription plan is not the same as deleting a ******************** account. The underlying ******************** account is still open and available for the customer to access the free services referenced above. The customer merely stops access to the paid features and products, and they stop the subscription charges for any billing periods following the billing period in which they canceled (they are still responsible for paying the subscription fees for the time they were enrolled in the ******************** subscription plan). 
  
  Here, the customer enrolled in a ******************** Plus plan on April 30th 2024, immediately **** an Instant Cash advance, and then immediately canceled their ******************** Plus subscription on the same day (April 30, 2024). As noted in the customers complaint, ******************** received the customers request, canceled (deactivated) their account upon request, and sent the customer a response on May ******** to confirm cancellation. 
  
  In other words, ******************** followed the terms and conditions by allowing the customer to cancel their ******************** Plus subscription at any time (here, the same day they subscribed) regardless of the fact that they had an outstanding Instance Cash advance.
  
  Its worth noting that because the customer took an advance, immediately canceled their subscription, and immediately revoked permission to draw funds from their bank account, ******************** never with**** any funds to pay for the subscription fee. The customer has not manually paid for the subscription to date despite the fact that they used the plans features and services. 
  
  Deleting a ******************** account:
  As outlined above, a customers underlying ******************** account exists regardless of whether they pay for a subscription plan or not. It also exists after they cancel a subscription unless they request for the entire account (not just the subscription) to be deleted. 
  
  The one exception is when a customer has an outstanding Instant Cash advance. The ******************** account must remain open (even if the ******************** subscription plan was canceled as it was with this customer) so that the customer has the ability to repay the advance through the connected bank account. Once the advance is repaid, the ******************** account can be deleted altogether. At no time does the customer have to pay to keep their ******************** account open.
  
  Here, the customer requested on April 30, 2024 to have their account deleted. Because the customer had an outstanding Instant Cash advance, ******************** could not delete the account, even though they canceled the customers ******************** subscription plan, until the Instant Cash advance was repaid. 
  
  The customers Instant Cash advance was originally scheduled for automatic repayment on May 23, 2024. However, because the customer revoked permission to automatically draw funds for repayment, ******************** cannot and will not charge her bank account. The customer must make a payment manually via the ******************** app. Payments typically take 2-5 business days to clear. After that time, the customers account can be deleted.
  
  In all, the customers ******************** subscription plan was canceled on the date of their initial request, access to their bank account was revoked on the date of their initial request, and her free ******************** Account will be deleted as soon as the outstanding Instant Cash advance is repaid. 
  
  ******************** trusts that the information provided is sufficient to close this complaint. If this user has additional questions or concerns they are invited to contact ******************** directly at hellobrigit.com/support. 
  
  

• Initial Complaint

  Date:04/29/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled a subscription plan but was still billed again. Please refund the subscription fee and never charge me again.

  Business Response

  Date: 05/07/2024

  Brigit is in receipt of BBB complaint ID ******** filed by ********************************* regarding their subscription fee.
  
  Please be advised that Brigit takes consumer complaints seriously and all complaints are thoroughly investigated. Sometimes Brigit may ask consumers for additional information or evidence to support their claims.
  
  Brigit bills on a monthly basis. If the subscription is canceled within the current billing period, Brigit does not charge any subscription fee for the following month.  
  
  Unlike most subscription companies (e.g., ******** etc.), Brigit does not charge a consumer upfront or at the beginning of the subscription period. Instead, Brigit charges the user at the end of the billing periodaligned with the users last paycheck of the month.  When a user cancels their subscription, the user is charged for the current (and final) billing period. Because the charge occurs at the end of a billing period, that charge typically falls on or after the cancellation date (on the date their subscription was originally due). Brigit users are not charged for the billing period that follows the date on which the user cancels.
  
  Its worth noting that the customer is provided information about this final subscription charge (both the amount of the final charge and the date on which it will be charged) prior to and immediately after they cancel. 
  
  In this instance, Brigit found this user signed up for a ******************** subscription on 3/26/24 and cancelled on 4/9/24 - in the middle of their billing period. Because the customer used their subscription service for the period between 3/26 and 4/9, the customer is still responsible for paying for that service at the end of the billing period - on 4/26/24. As such, all fees charged between 3/26 and 4/9 are correct and not eligible for a refund. With this customers subscription now cancelled, they will not being charged going forward.
  
  Brigit trusts that the information provided is sufficient to close this complaint. If this user has additional questions or concerns they are invited to contact Brigit directly at ***********************.
  
  

  Customer Answer

  Date: 05/13/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  The fee should be refunded 

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *********************************
  
  
  
  
   
  

• Initial Complaint

  Date:04/26/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company sends me emails me daily on how I owe $52 that payment didn't go through. I've told them everytime I will pay when I can. I've demanded that they stop emailing me and they always say "This isn't a demand of payment, this is a reminder." I don't care how you freaking word it. You are emailing me daily harassing me. I'm done. You ain't getting any payment from me until these emails stop. Or you can call me directly, you have my number.

  Business Response

  Date: 04/29/2024

  Brigit is in receipt of BBB complaint ID ******** filed by *************************** regarding emails being sent to them regarding their past due balance.

  
  Please be advised that Brigit takes consumer complaints seriously and all complaints are thoroughly investigated. Sometimes Brigit may ask consumers for additional information or evidence to support their claims.

  
  In this instance, Brigit marked this user's account so that they are not receiving messages regarding their past due balance.

  
  Brigit trusts that the information provided is sufficient to close this complaint. If this user has additional questions or concerns they are invited to contact Brigit directly at ************************

• Initial Complaint

  Date:04/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Need to revoke any auto payments indefinitely due to dif. Will come back later. Please see emails sent to you as well dated 04/25/2024 with revocation form. Thank you *********************** ************ ********************

  Business Response

  Date: 04/25/2024

  Brigit is in receipt of BBB complaint ID ******** filed by *********************** regarding revoking access to their bank account.

  
  Please be advised that Brigit takes consumer complaints seriously and all complaints are thoroughly investigated. Sometimes Brigit may ask consumers for additional information or evidence to support their claims.

  
  In this instance, Brigit found this user contacted our ************* team on 4/25/24 at 11:00 AM EST asking Brigit to cancel his autopayment authorization and bank account connection. ******************** processed the cancellation and responded to the customer within 2 hours, at 12:58 PM EST, to notify the user that his cancellation request was granted.
  
  With this action completed, we are no longer charging their bank account automatically. However, the user still has a balance due. The user can do so by setting up a new payment method, connecting a different bank account, or re-enrolling in auto-payment in the Brigit app or by contacting Customer Support.

  
  ******************** trusts that the information provided is sufficient to close this complaint. If this user has additional questions or concerns they are invited to contact Brigit directly at ************************

• Initial Complaint

  Date:04/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They lied about their loan process

  Business Response

  Date: 04/23/2024

  Brigit is in receipt of BBB complaint ID ******** filed by ************************* regarding a ********************** disbursal.

  
  Please be advised that Brigit takes consumer complaints seriously and all complaints are thoroughly investigated. Sometimes Brigit may ask consumers for additional information or evidence to support their claims.

  
  A Credit Builder loan with Brigit is an installment loan that can help customers build positive payment history by reporting every payment made to the three major credit bureaus. The proceeds of the loan go into a For Benefit Of (***) account on the customers behalf; they are never sent directly to the customer. Monthly payments of $25 are then made through a combination of the customers chosen contribution amount and the proceeds in the *** account. Any contributions made by the customer are disbursed back to the customer upon request or at the time the Credit Builder account is closed. 

  
  This customer signed up for our Credit Builder product on 4/2/22 after proceeding through the application process that outlined where the Credit Builder loan funds go (into a secured, For Benefit Of account), the fact that the customer does not have direct access to the funds, the customers contribution requirements during the loan term, and the ability for the customer to receive the funds upon request or closure of the Credit Builder account. 

  
  On 4/2/22 the customer also received, agreed to, and signed the Credit Builder loan agreement which again outlined the details, terms, and obligations of the Credit Builder loan. 

  
  When opening the Credit Builder account, the customer chose to contribute $1/month toward the monthly payments on the account, making a total of 19 payments worth $19 in savings. In December 2023, the customer used the ******************** app to change their monthly contributions to $25/month, and subsequently made 5 payments worth an additional $125. The customers collective contributions of $144 were secured in the For Benefit Of account until they chose to withdraw the funds or close the account. 

  
  Under the terms of the agreement the customer signed on 4/2/22, the customer took advantage of the opportunity to withdraw their contributed funds on multiple occasions: $13 on 7/21/23, $6 on 1/4/24, $50 on 2/5, $25 on 2/7, $25 on 2/18 and $25 on 3/9. As a result, all the contributions made into this account were disbursed back to the customer at their request, leaving no additional funds available for disbursement at the time the account was closed.

  
  The customers account history shows that they never contacted the Brigit ************* team with any questions they may have had prior to opening their Credit Builder account. They have contacted us earlier this month, April 2024, to discuss their savings disbursal and our ************* associates explained the same information as provided in this complaint response.
  
  
  Brigit trusts that the information provided is sufficient to close this complaint. If this user has additional questions or concerns they are invited to contact Brigit directly at ************************
  

  
  

  Customer Answer

  Date: 04/30/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   They didn't not fulfill the loan contract agreement and should return funds that I am entitled to 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************
  
  
  
  
   
  

  Business Response

  Date: 05/01/2024

  Brigit is in receipt of BBB complaint ID ******** filed by ************************* regarding a ********************** disbursal.
  
  Please be advised that Brigit takes consumer complaints seriously and all complaints are thoroughly investigated. Sometimes Brigit may ask consumers for additional information or evidence to support their claims.
  
  A Credit Builder loan with Brigit is an installment loan that can help customers build positive payment history by reporting every payment made to the three major credit bureaus. The proceeds of the loan go into a For Benefit Of (***) account on the customers behalf; they are never sent directly to the customer. Monthly payments of $25 are then made through a combination of the customers chosen contribution amount and the proceeds in the *** account. Any contributions made by the customer are disbursed back to the customer upon request or at the time the Credit Builder account is closed. 
  
  This customer signed up for our Credit Builder product on 4/2/22 after proceeding through the application process that outlined where the Credit Builder loan funds go (into a secured, For Benefit Of account), the fact that the customer does not have direct access to the funds, the customers contribution requirements during the loan term, and the ability for the customer to receive the funds upon request or closure of the Credit Builder account. 
  
  On 4/2/22 the customer also received, agreed to, and signed the Credit Builder loan agreement which again outlined the details, terms, and obligations of the Credit Builder loan. 
  
  When opening the Credit Builder account, the customer chose to contribute $1/month toward the monthly payments on the account, making a total of 19 payments worth $19 in savings. In December 2023, the customer used the ******************** app to change their monthly contributions to $25/month, and subsequently made 5 payments worth an additional $125. The customers collective contributions of $144 were secured in the For Benefit Of account until they chose to withdraw the funds or close the account. 
  
  Under the terms of the agreement the customer signed on 4/2/22, the customer took advantage of the opportunity to withdraw their contributed funds on multiple occasions: $13 on 7/21/23, $6 on 1/4/24, $50 on 2/5, $25 on 2/7, $25 on 2/18 and $25 on 3/9. As a result, all the contributions made into this account were disbursed back to the customer at their request, leaving no additional funds available for disbursement at the time the account was closed.
  
  The customers account history shows that they never contacted the Brigit ************* team with any questions they may have had prior to opening their Credit Builder account. They have contacted us earlier this month, April 2024, to discuss their savings disbursal and our ************* associates explained the same information as provided in this complaint response.
  
  Brigit trusts that the information provided is sufficient to close this complaint. If this user has additional questions or concerns they are invited to contact Brigit directly at ***********************.

• Initial Complaint

  Date:04/08/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company brigit tricked me into signing up for a loan. The loan amount was over 23 times higher than what was advertised when I signed. This link is to an FTC article that explains more about how they are a scam company. There is no way for me to remediate my mistake. You should not trick people into signing up for loans by lying to them. ****************************************************************************************************************************************************************

  Business Response

  Date: 04/08/2024

  Brigit is in receipt of BBB complaint ID ******** filed by ***************************** regarding signing up for a Credit Builder account.

  Please be advised that Brigit takes consumer complaints seriously and all complaints are thoroughly investigated. Sometimes Brigit may ask consumers for additional information or evidence to support their claims.

   In this instance, Brigit found this user signed up for our Credit Builder account on 3/17/24 and choose to pay $1/month into this account. We are showing that this user reviewed the terms and conditions of this account, which they included in this complaint, and agreed to the terms. We are also showing this user is requesting a refund of $1 that that paid into this account on 4/4/24. Upon receipt of this complaint, their Credit Builder account was closed and the $1 payment sent back to their linked checking account.

   Brigit trusts that the information provided is sufficient to close this complaint. If this user has additional questions or concerns they are invited to contact Brigit directly at ************************